El peor servicio, me vendieron algo y al último me están queriendo hacer pagar más de lo que…read moredebería, con 3 personas hablé y ninguna pudo ayudarme, por ellos, t mobile ha sido el peor servicio agradezcanselo, nadie pudo ayudarme, en verdad no vengan

The worst customer service ever, there is many different polite way to ask people to wait! You need…read moreto do better!!!

I am extremely disappointed with the level of customer service I received today. I spent more than…read morethree hours on the phone and was transferred back and forth between approximately eight different agents, repeatedly having to explain the same simple issue regarding adding a new promotion to my account. It appeared that the representatives either were not reading the account notes or were not properly documenting the issue for the next agent. Eventually, I was transferred to a manager who was rude and unprofessional. When I asked to disconnect the service because of the unprofessional attitude I received, instead of properly addressing the situation, he transferred me to a department that was already closed, causing the call to disconnect entirely. Additionally, every representative I spoke with asked for a callback number in case the call disconnected, yet after the connection was lost, nobody called me back. I have been a customer for almost seven years and previously considered this a good company. Unfortunately, the quality of customer service has significantly declined. This was the first time I have experienced such horrible customer service. The level of disorganization and lack of communication between representatives made the entire process feel chaotic and unprofessional. This experience was exhausting, frustrating, and completely unacceptable. After this experience, I no longer wish to have any connection with this company.

They wait till your time is up on your contract, don't communicate about it. Then they jack your…read moreprice up from 59.00 to 259.00. Once you get the bill, if you call them back and tell them you can't afford that much, they then make you pay the 259.00, even if you cancel right away. It is my opinion that this is an excuse to take advantage of people. They have it set up that way just for that reason.