Run, don't even walk away from them. You will regret ever signing up with them. They billed us…read moremonthly for web hosting and we could not restore our website after it went 'under repairs'. We called several times to be told that everything was in working order and there was nothing they could do. We just went without a website..... We found out when we were severing our ties with Birch that they had lost the company (their vendor) that did their web hosting. I had spoken with that company and they were the ones that told me the reason that we had no capability to use what we had been charged for for 2+ years. THE WORST. I am saving approximately $400.00 a month after finally getting out of our contract. We are a small company. Some of the staff was good, a LOT of them are rude. It's the people behind the scenes (level 2) that were nice, and helpful. After giving the proper notice (90 days) prior to our termination day, they billed us for another month of service and even were so nice as to turn us into collections FOR SERVICES WE NEVER RECEIVED. The explanation was that there is work on their end that has to be done, even if they are not providing service. When I wrote a letter to contest the billing, it was past their policy of '30 days to dispute'. THE WORST COMPANY I'VE EVER DEALT WITH IN MY 62 YEARS THAT WASN'T AN ALL OUT SCAM.

If only we could give them zero. They ported our old phones over to our new company and there were…read moreissues and we are a business and have no phone service currently. Our new provider asked us to port back for a few days. Birch told us we would have to sign a contract with them in order for them to do it. Also, they just went through bankrupcy. Please buyers beware. This is an unethical company. Dr. Boxrud

If you have computer or communication problems this is by far the best place in town to go!…read moreExcellent fast service, usually same day. The guys who own the company and the others who work there are some of the best people you will ever meet. You almost want something to mess up so you can call them and see them.They are awesome! And for the service they provide the price is great. Great people, great service, great price! Can't beat it!

I signed up for WOW 30MG on Friday, signing onto an absurdly onerous one-year contract stipulating…read morethat I pay a monthly penalty of $15 if I cancel early. My internet service is significantly less than what I'm paying for, which I note is priced at $10 a month higher than what is advertised. In addition, they keep trying to sell me a $5/month additional "service protection plan" and I keep explaining to them that I shouldn't be obliged to pay an addition fee over what I'm paying to get what I'm paying for. I order a technician to come and fix the internet, which they do not do, and then they tell me that if I don't sign on for this extortion, I will have to pay $50 for their time on some nonsense travel toll. I sign up for an ADDITIONAL $5/month for three months, the minimum necessary to prevent me from incurring their "fee" for pretending to provide me the service I am paying for anyway. How is this legal? If I pay you for internet, at nearly 50% over the rate advertised, how am I then responsible to pay you an additional fee when there are problems? That is your end of the contract, not mine. In August of last year, Comcast was hit with a similar suit regarding "unfair and deceptive trade practices" and was ordered to pay $73 m in damages. Postscript: I called threatening a BBB complaint, and the agent, Ivan (C6722) was extremely apologetic, took the name of the installer, and promised to cancel the SPP and any fee incurred. He also remotely restored my wifi to the speed I'm paying for. I won't know whether the SPP is cancelled until I receive my first bill, but this was a big and welcome change. Would you believe it? Ivan claims the field technician, Cody, misrepresented the way the SPP works to get me to sign up for it. As a person who inhabits an adult female body, I spend most of my life fending off people trying to take advantage of various vulnerabilities, real or perceived. Being extorted by field service technicians with double-talking legal theories like "all the big companies do it" is just below my intellectual tax bracket at this point. Shame on me for consenting, if momentarily, to this absurd scam, and provisionally: thanks, Ivan, if my bill is correct.

TERRIBLE. Do not let them deceive you. They (and their third party reps) will promise low prices…read moreand then charge you outrageously high monthly rates. They also promised faster upload and download speed and neither were true - coming from my husband who does some gaming and uses internet for school. THESE PEOPLE ARE A SCAM AND ARE THE WORST!!!!!!!