Very good service - attendants are very receptive and engaging. Fromm registering to being…read moreserviced. The gentleman there is very welcoming & does good double duty as phlebotomist.

Ive been there a few times and always swore I would never go back. There is an older fella at the…read morefront desk that didn't get enough hugs from his Mom growing up. He is horrible. They have a scan system for checking in and it is not always obvious. If you ask him a question he explodes on you. My wife and I are sick of it. He has done this to us several times. He seems to always be there so we are heading for our doctor to make them switch to Quest. This is insane. If the man hates his job and the customers so bad he should quit or be let go.

Why make an appt? I was on time and I have been waiting 30 min! It is still customer service!read more

walked in at 9;00 when they opened. Provided urine sample and blood sample. The one person working…read morewas fantastic. Drew blood and completed all tasks and I was out of there in less than 15 minutes. Not only was procedures done quickly, but also painless and complete. I was very impressed. As I was leaving, the fantastic employee gave me a hug and said "have a blessed day". Not many places you can go where you get that kind of treatment. Wow, fantastic experience.

I used the app on line to sign in with my info, payment info, and symptoms. When I arrived I let…read morethe receptionist know I didn't have insurance and she said it would be $125. My insurance starts June 1 but of course I needed to be seen before it started. I was seen promptly. Given several tests all covered under my original payment. Including a chest X-ray. Before leaving, I received 2 injections. Also a form to schedule a test at the local hospital. Everyone, from the receptionist, the nurse, and the doctor were extremely nice and professional. I would recommend this office to anyone.

We had to sign in online then waited 30 minutes for them to say they couldn't do anything for us…read moreand said they would recommend the ER waste of time don't go there!

With their immediate care center, I was able to make an appointment for about an hour later, the…read moreweight was not bad at all maybe 10 minutes maybe 15 minutes. The medical personnel were great. I went with neck and shoulder pain that had lasted for over three months, the assessment was really fast, the doctor gave me three scripts, they ordered an x-ray for me that same day, and he also gave me two shot shots one of them a steroid shot which completely took my pain away and now I have full mobility. I love this place.

I want to give Tech Cassandra Noble that did my X-Rays 5 stars. She was super nice and made me feel…read morecomfortable when taking my x-rays. She's professional and I would recommend her to anyone. She does her job right.

Received multiple text messages regarding appointment. Extremely helpful!…read more When called the phlebotomist takes my orders and enters all pertinent information into their system. Their offices are very organized and clean! Nice when you think about what they are exposed to. I find them all so BRAVE!! I am grateful for their compassion when my labs are not able to be easily drawn. The butterfly comes out. Once done, I verify the vials have my name on them and say, "Thank You Very Much!" Have a great day!

Extremely professional lab unlike some others nearby. You must schedule online but they are…read morepunctual.

I just wanted to take a moment to give a huge shout-out to Isabella! I recently had my bloodwork…read moredone, and honestly, she made the entire experience so incredibly easy and comfortable. Getting blood drawn isn't usually something I look forward to, but her friendly demeanor and gentle touch really made a difference. She's truly fantastic at her job and turned what could have been a bit stressful into a surprisingly smooth and pleasant visit!

I needed bloodwork done while I was in Florida. My physician faxed the order. There was a little…read moreissue with the order not being there for my first appointment but it all worked out. Very convenient. My blood draw was painless and the technician was skilled.

Visited Ft Walton Beach Hospital on a Monday to get special labwork done at the outpatient lab…read more Parked at main entrance and immediately found a handicapped space at the main entrance. After entring the main entrance I requested directions to the "Outpaient Lab" at the Information Desk, and a young man said he would take me there as it was in the far end of the newly added extension to the hospital. Yes, it is in the "Outpatient Entrance" at the back of the hospital. (Note, parking is notoriously bad back there.) I was introduced to Hiram who dircects patients waiting for outpatient care. He quickly took my name, DOB, and reason for the visit. Told to take a seat, within two minutes, I was called to a window where the the very pleasant and efficient Ms. Shaneka, had me sign the requisite paperwork and showed me to the outpatient lab. She was terrifi! I was immediately seated in a "patient" chair, and Ms. June drew my blood. The entire process almost took less time than the walk from the main entrance. Hiram, Shaneka and the lab staff made the process painless and fast, and it was a Monday! Thanks to all for the outstanding service.

On 5/17/26, my friend was brought into the ER for an attempted suicide and was immediately placed…read morein the elopement/high-risk ward. What followed was one of the most disorganized and unprofessional hospital experiences I have ever witnessed. For someone considered "high risk," he was never properly dressed out. He remained in his own clothing the entire time, including jeans, a belt, sneakers with shoelaces, and a regular shirt. That alone seemed completely inconsistent with the level of risk they claimed he posed. His first nurse was cold, dismissive, and rude from the beginning. My friend admittedly was not in the best mood, but the attitude and lack of compassion from a medical professional was unnecessary and inappropriate. Poison Control had ordered blood testing every two hours initially, then every three hours. After the first test, we were told his levels were trending down, which was supposedly good news. Yet a few hours later, a man entered the room without introducing himself and abruptly informed my friend he was "not leaving," his levels were "high," and he was at risk of ICU admission. No explanation. No bedside manner. No consistency with what we had previously been told. Despite supposedly being "high risk" and possibly ICU-bound, his monitors sat disconnected from around 7 PM until discharge. Vitals were not being consistently checked. He was barely physically assessed and instead was simply watched on a camera monitor. I know this because I was allowed to stay with him the entire time. Then came the night shift nurse, Ariel. She was rude, condescending, visibly irritated to be there, and openly dismissive toward both of us. She threatened delays in treatment and care and repeatedly responded to basic patient questions with "I don't know" or "that's not my job." At one point, when I politely asked if a doctor would still see him that late at night and whether they were done drawing blood, she snapped at me and accused me of "flipping out" on her, despite the fact I never raised my voice and intentionally remained calm because of her previous attitude. Around this same time, the elderly man in the room next door repeatedly yelled that he was wet and soiled, and the night staff never checked on him while we were awake. It was heartbreaking and honestly disturbing. At approximately 3 AM, Ariel casually informed us my friend had apparently been medically cleared since 11 PM. Neither of us had been told this for four hours. We then continued waiting. And waiting. By 5 AM, still no doctor. 6 AM, still no doctor. Shift change came and went. The morning nurse was the first staff member who treated us like actual human beings. When we explained that we had still never seen a physician and described the issues overnight, she did not seem remotely surprised. 8 AM: nothing. 9 AM: nothing. He was finally offered breakfast despite having received almost nothing prior. We were eventually told we were "lucky" he was not seen by another psych doctor because apparently that doctor "only sees patients he has already decided to admit." That statement alone was alarming. Finally, around 10:00 to 10:30 AM, a psychiatric doctor arrived. He was professional, kind, respectful, and actually demonstrated bedside manner. He informed my friend he would be discharged and said it would not take long. We still remained there another 2 to 3 hours before discharge actually happened. The room itself was filthy the entire stay. There were random caps and trash on the floor that did not belong to anything used for my friend's care, along with crushed crackers and debris. No blankets. No pillows. Yet somehow he was still allowed to wear all of his own clothing and belongings in a supposedly high-risk psychiatric setting. I understand emergency rooms are busy and healthcare workers are under pressure. But there is a difference between being overwhelmed and providing negligent, dismissive, and disorganized care. Neither I nor my friend would willingly choose HCA Florida Fort Walton-Destin Hospital again after this experience. Another major issue throughout this experience was the complete lack of communication with his emergency contact, his mother, who lives out of state. She repeatedly attempted to get updates regarding his condition and care and was either told staff "didn't know" anything or had calls abruptly ended. For a patient in a mental health crisis, the absence of basic communication and compassion toward immediate family was unacceptable and only added more stress to an already serious situation.