Our family recently spent 23 days at SOVAH Health in Danville while my 75-year-old mother underwent…read moremajor spinal surgery (T5-T12 spinal fusion, rods, and tumor removal) and inpatient rehabilitation. I don't write many reviews, but our experience here was important. Before surgery, we heard the warnings around town: "Do not have surgery at SOVAH." "Take her to Duke, UVA, or Greensboro." We took those concerns seriously. Ultimately, we chose to stay in Danville and trust SOVAH. We are incredibly thankful we did. For context, I am an active-duty Marine Colonel with 28 years of service, currently serving as chief of staff for a large Marine organization. I'm a straight shooter. I've spent most of my adult life leading organizations, and I know what excellence looks like. What I saw at SOVAH was excellence. Was everything perfect? No. No hospital is. We spent 23 days advocating hard for Mom--asking questions, following up, and ensuring care teams communicated. Advocacy only works when the people on the other side listen and collaborate. At SOVAH, they did. When something needed attention, we spoke up, they listened, and we worked through it together. From the beginning, I asked only one thing of the staff: Please treat her as if she were your own mother. And they did. I'll never forget Dr. Voos looking at Mom before a grueling surgery and simply telling her, "I'm going to take care of you." He did. Dr. Mirza, Mom's internist, was the conductor. She ensured underlying medical issues were integrated into the specialists' plans. Her textbook bedside manner made Mom feel like her only patient. She listened first, explained second, and answered our endless questions with boundless patience and a smile. I'll always remember Nurse Sandra sitting beside Mom, wiping her brow when the pain was at its worst. That wasn't a standard procedure; it was raw compassion when a frightened 75-year-old woman needed it most. When Mom transitioned to inpatient rehab, that exceptional care continued: Lori Ann (Physical Therapy) rebuilt Mom's confidence one step at a time. She had the patience of Job--encouraging and challenging Mom to navigate steps and milestones we take for granted. Jessica (Occupational Therapy) helped Mom regain independence with everyday tasks. She also understood that rehab requires a human touch, even bringing Mom her morning coffee from her own office. Dr. Taylor oversaw her rehab. He quickly recognized Mom's fierce faith and resilience. Before release, they made a deal: when she is strong enough, they will finish a 5K together. We intend to hold him to it. Ms. Hilda (Housekeeping) took such immense pride in her work that she even visited Mom after her transition to rehab just to ensure her environment remained spotless and germ-free. She simply cared. Great healthcare requires talented surgeons and physicians, but it is defined by these moments. The internist who slows down to listen. The nurse wiping a patient's brow. The therapists rebuilding physical and mental strength. The physician planning a future 5K. The housekeeper treating a room like it belonged to her own family. Mom is home now, starting "Phase III" of her fight with Dr. Akinleye and the hematology/oncology team. Because of the incredible team around her, we face this next chapter with total confidence. To Dr. Voos, Dr. Mirza, Dr. Taylor, Nurse Sandra, Lori Ann, Jessica, Ms. Hilda, and the many unnamed staff: thank you. You treated our mother like she was your mother. I can't think of a higher compliment. --The Bickford-Jones Family

I am writing to formally express my concerns regarding the care and communication my father has…read morereceived from Dr. Balasubram during his current hospitalization. My father has a serious medical condition and, based on our understanding of his needs, our family has requested that he be transferred to a university-level hospital with neurosurgical resources available to provide the level of care he requires. Dr. Balasubram recommended transfer to Lewis Gale; however, because our family previously had a negative experience with that facility, we declined that option. We understand there may be medical or logistical concerns related to refusing a recommended transfer, but our decision was made in an effort to advocate for the safest and most appropriate care for my father. Since declining the transfer to Lewis Gale, our interactions with Dr. Balasubram have caused significant concern. We felt that her communication with my father and my sister was dismissive, intimidating, and inappropriate for a patient-care setting. Rather than helping our family understand the available options and make an informed decision, the tone and manner of these interactions left my father feeling afraid to speak up for himself. I also want to emphasize that patients have the right, within the limits of the law, to refuse treatment and to advocate for appropriate care. My concern is not only for my father's current situation, but also for other patients who may not fully understand their rights or may not have family members available to advocate on their behalf. I hope that my concerns regarding Dr. Balasubram's communication and conduct be addressed to ensure that other patients and families do not encounter this type of demeanor.

I have only visited once but the customer Service was great. The doctor took her time and listened…read moreto Mr.

From the owner: Conveniently located urgent care facility offering prompt medical attention for minor injuries and…read moreillnesses. Our experienced staff provides efficient and compassionate care, ensuring you get the help you need, when you need it most.

I called ahead to see if they provided rehydration treatment for a night suffering from food…read morepoisoning. The receptionist said yes so my husband drove us over. We were the only patients and I was brought back immediately. The nurse took my vitals and wrote down my symptoms and health history. Kristen, nurse practitioner, drew blood to check my kidney function and electrolytes and hooked me up to an IV of fluids with an antiemetic. She was fabulous as was the entire staff. I was there for less than two hours and felt 80% better when I left. She gave me thorough and easy to understand instructions on reaching a full recovery. Thank you!

Went in because I couldn't hear out of my rt ear. I had gotten water in it when washing my hair…read more She looked in my ear for 30 seconds and said I had an ear infection. After 3 days of drops not working I went to Durham urgent care. MY EARDRUM WAS 75% BLOCKED DUE TO EAR WAX THAT HAD EXPANDED WHEN WATER GOT IN MY EAR!!!!! HOW COULD SHE NOT SEE THAT!!! After a different type of ear drop and ear irrigation I can hear! All I got from MedAccess were ear drops for an infection I did not have that cost me 70 dollars. Don't go herei if you want good care by a professional who actually cares about patients!!!

Hello Virginia, I am from North Carolina. However, I go to school in the Danville area. If you are…read morereading this DO NOT visit this hospital under no circumstances. This hospital is unsanitary as you will see in my videos. I brought my friend here because she has the Flu and when asked my a Res life assistant from my university to go sit back and wait with this young woman they told her she was on fast track. However, she is sitting in a room with a bunch of others who also have the flu. Is that even proper conduct? I am not the kind of character to judge because look at the area. The sad thing about all of this is that right now is the time to be completely clean because the flu is spreading like a plague and if you are not keeping up with the news it is deadly at the moment. But, I know are some of the good citizens out there that believe in donating and serving their community. With that being said please somebody start helping this community get back on track and cleaning up. It is sad to see that patients have to be admitted into filth and they already are not feeling well. Please if you are reading this and you work at this hospital I beg you to show your Danville family better. This is a shame.

Some of the worst service ever in an emergency room.read more

I have used this office for work serviced and not today for a possible broken foot. Tasha helped me…read moretoday and waa amazing. From the first smile I felt better. Both ladies and everyone i have come in contact with were amaz9jg smiling and helpful would recommend

I came for a TB test for my job. Desmond is the one who checked me in. He was quick and very…read morefriendly! 10/10 recommend going to this location!

Came here on a Sat morning around 9:30. Was greeted by a friendly receptionist promptly. I was the…read moreonly one in the waiting room and was taken back promptly after filling out paperwork. I had a sinus infection and allergy induced asthma. The physician extender came right in after the CMA got a detailed history and verified my meds. I got a breathing treatment, several prescriptions and walked out feeling 100% better all within less than an hour. BOOM Thank you ladies. I think this place is a well kept secret.

Came here cause I was sick and worked until 6 and they have hours til 7:30pm or so I thought. Came…read moreto the door at 6:10 and lights are out and locked up no one answers the phones and no other urgent Cares open within my network.

Very nice, professional and quick. I received care for respiratory issues. Highly recommend.read more

I went to Centra Urgent Care on a Friday morning, July 3rd when doctors offices were closed for the…read more4th of July. I got in within 10 minutes for a test. The nurse and doctor were very caring. I felt respected and listened to. It was a good experience.

Very affordable--I'm self pay with no insurance and it was $69 for a sick visit (strep throat). The…read morebuilding is new and nicely decorated and clean. When I went I got back almost immediately after checking in online first and was seen and diagnosed quickly. Satisfied with my experience!

I just stopped in here today as a walk in and was taken care of right away. Everything from the CMA…read moretaking my vitals, to the NP giving me a proper diagnosis was on point. You can tell they care about what you're being seen for and provide knowledge, advice and information exactly on what's going on. I'd recommend this place to anyone!

I was seen by the nurse practitioner for a minor illness. She was thorough, knowledgeable and…read moreprofessional. She listened to my concerns and never made me feel rushed. I would definitely come back. I didn't have to wait very long, but if there had been a significant wait time, I had the option to leave a cell number so I could receive a text when It was time to come back to the clinic to be seen. That would have let me shop in the store instead of sitting and waiting.

If you think you're sick, go ANYWHERE but here! The nurse is so rude and does NOT listen, she…read moredidn't even let me finish talking before she picked up the phone in the office to call the doctor. I have been sick for over a week, I KNOW when something is wrong with my body. I tried to explain to her that I had been tested for Covid, flu, & RSV, 6 days prior & they all came back with negative results. Being that I was still feeling bad, I requested to be tested again or even just looked at by a doctor. She said there was nothing they could do for me, even if they tested me there wouldn't be anything they could give me & if I wanted to be seen, I needed to go see the doctor I saw the week before. So rude, no empathy, almost as if I were faking something being wrong with me. So I left there & went & waited 2 hours at the doctor at the urgent care that I saw the week before, he literally walked in, listened to my lungs with a stethoscope & said you have walking pneumonia & prescribed me an inhaler, doxycycline, & prednisone. Do Better CVS! I hope anyone who is actually sick, never goes to this location!

Awful place with doctors and nurses who don't care and constantly say they are busy when no one is…read morein there

Yeah they nice! But they are slow I made an appointment online for 12:45 check in at 12:30 was…read morethere on time and it is 1:07 and still waiting. Why the need for an appointment then???