I was in a car accident and had just moved to the area. I was hoping to avoid a costly medical bill…read morebut my company insurance had just ended. I chose this place based solely on the name because I know UNC Healthcare has a great reputation. I came here 3 times in one week and here are overall notes from my experience: Cost: 5/5 Staff: 5/5 Wait time: 2/5 Cost: 5/5 Self pay can be expensive but worth it if you are underinsured, uninsured, or have something serious enough that it can't wait but not serious enough for the ER. $70 when you check in and $68 when you leave. Not too bad, especially since I've had similar experiences that cost $400 with insurance. If you tell the nurse or MD, they will also be more mindful of what prescriptions are costly for you. They also have discount prescription cards you can use. Staff: 5/5 The front desk staff are efficient, kind, and patient. The first time I visited, Dr. Wilbur Carter was dismissive of my pain and not attentive at all. I was just in a bad car accident and my body was in so much pain - my head, bruises everywhere, couldn't move my neck. I was nauseous, dizzy, and felt foggy. He asked me to rate my pain and I said 6/10. He said, "SIX?! Really, that high??" And just scoffed at me and finished the visit. He did not diagnose me with a concussion, which I clearly had and was diagnosed with 2 days later. Honestly, his demeanor undermined everything else about his care because as someone who has a high pain tolerance, it was hard for me to admit I was struggling. Despite my experience with Dr. Carter, I headed back 2 days later because I felt fatigued, foggy, nauseous, dizzy, and I was constantly having a headache. I give the staff 5/5 because Sally Laliberte (NP) more than made up for Dr. Carter. Sally Laliberte IS MY FREAKING HERO. She went above and beyond to take time to listen to me, figure out the best course of treatment, and showed empathy and concern. She worked with me to figure out how I could financially pay for treatment and seek follow up care from trusted providers. I'm new to the area so I really appreciated her advice on specific people to go see at UNC student health once I get insurance. She not only took care of me medically but also emotionally. I was scared that I would have something serious following the car accident, but she talked me through everything that could affect me and how we would deal with it together. I really wish she wasn't at this urgent care so she could be my PCP. Wait: 2/5 The wait is what takes it down from a 5 Star to a 4 Star. Seriously it takes FOREVER. In 3 visits, I didn't get out of there any earlier than 2.5 hours and once was almost 5 hours (Thursday evening was the quickest, Sunday afternoon the longest, Friday morning was in between). Even once you are seen it takes absolutely forever to get out of there. I highly recommend making a reservation online. Even then, you are going to wait forever once you are in a room and then after you've seen an MD or NP to be discharged. They have a screen in the waiting room that lists patient names in order of who will get called next which helps a little. But remember, this is URGENT care. It's not a doctors office. If you have something wrong that you've been waiting all week to take care of, waltz into urgent care, and demand a quick "in and out" appointment - this isn't just the wrong place, but you need to understand health care better.

I really wanted to like this urgent care facility (a weird thing to say about urgent care) since…read moreit's so close to our apartment, but I had a Yelp two-star experience here: "Could've been better." My wife, who visited previously separate from me, had a better experience and would probably rate this place three ("OK") or four ("Good") stars. I realize urgent care visits can vary widely based on patient demand alone. This review is based on my visit. I started feeling under the weather late on a Friday into a Saturday morning. Mild sore throat, body aches, and lethargy. Saturday night, I had aches and chills. No fever. A little bit of coughing in the middle of the night and some congestion in the mornings, but not bad at all. The sore throat got worse into Monday and Tuesday. I home-tested for COVID on Saturday, Sunday, and Tuesday. Negative all three times. However, on Tuesday, my throat was still hurting like hell (more than "normal" sore throats I've had in the past from colds and the like), so I decided to visit this urgent care to see if they could figure out what I had and how to feel better ASAP. This past Tuesday, I entered the office at 10:51am. I wasn't admitted into a room (exam room #3) until about 12:45pm. I then wasn't seen by the provider until about 1:15pm. So, I wasn't seen by a provider for a solid two-plus hours. It could have been worse. I'm sure some of the folks who checked in after me had to wait longer. In some cases, much longer. I wasn't out of here until after about 1:30pm. A good chunk of my workday gone. This is an example of why I avoid going to urgent care facilities unless I really need to go. In this case, it felt like a hole had been burned into the back/top of my throat and the pain was sharply radiating into my nose and ear. I needed relief. It was hard to focus on work or anything else. I chose this UNC Urgent Care location (at Carolina Pointe II) not only because it's close to where I live, but also because the official UNC Health Care website listed a live 0-10 minute wait time for this location. It was very wrong. Beneath the estimated wait time was a button to "Reserve my spot now," but the button/link was broken. When I checked in, because of my symptoms, I was asked to wait outside in my car. Understandable because of COVID, but do they really expect people to either (a) run their cars on idle with the AC on, burning gas, for two-plus hours or (b) sit/stand outside in the summer heat and humidity? What about people who don't have a car or can't afford to run their cars on idle? There should be a better solution, UNC. Another patient and I waited "outside" in the building lobby, separate from the urgent care waiting room. We waited for so long that we saw multiple patients (parents and babies) come and go for their appointments upstairs at UNC Children's Pediatric Primary Care. I thought the staff here was polite and efficient. I don't think they were to blame for the long wait time. I think it's more on UNC Health Care's administration and management. There was only *one* provider at this location during my visit, PA Megan Fleming. IIRC, she told me that in recent months, since the loosening of COVID restrictions (e.g., less mask usage and social distancing), there has been a rise in visits related to upper respiratory problems and I believe a rise in general demand at urgent care facilities. However, despite the rising demand, UNC Health Care hasn't adjusted the staffing level accordingly. Thus, increased wait times. Denise checked me in at the front desk. Nurse Jules called my phone to get me to come in from the outside and into the exam room. Jules took my vitals and did my throat swab for two strep tests, one rapid and one long (where my throat culture was sent to an outside lab). Megan gave me a PCR test for COVID, influenza A and B, and RSV (respiratory syncytial virus). All of my tests came back negative. I was able to view them on MyChart. My rapid strep test result was available at my visit. My PCR test result was available in less than nine hours. My culture strep test result was available in about 46 hours. Frustratingly, none of these answered the question of what did I have? While I was waiting in the lobby with the other patient, we saw Denise come out and tape signs to both a main door to the building and the interior door to the urgent care suite. It said the facility was at max capacity for the day and they weren't accepting any additional patients. This was roughly around noon for a facility that normally admits its last patient at 7:45pm and closes at 8:00pm. Yikes. Note: The orthopedics building next door also says "Urgent Care" on it. I mistakenly went into that building first. Yep, confusing. If facing the buildings, you want to go to the one on the right. I'm willing to give this place a second chance and will come better prepared (e.g., maybe with a snack, water, work computer) for a long wait.

Had a terrible cold, and a non productive cough. To avoid it deteriorating into something worse,…read morewent to Cone Urgent Care at Wendover Commons. It was easy enough to make an appointment online, and there was a plethora of appointments available. I picked 9 am, hoping wait time wouldn't be too long. We were the first ones there, and we got checked in right away. The waiting room was clean and there was even a charging station! The nurse called us in less than 5 minutes, and because it was connected to Cone health network, all prior information was available to them, as well as the summary after-visit on My Charts. Both the nurse and the PA, listened to our concerns and I thought the care and check up was efficient and thorough. Lickety split, I had 3 RXs sent to the local pharmacy, and we were out in no time. One thing to keep in mind, even though you do make an appointment online, it will depend on what other emergencies come through, and typical approach of triage would dictate if someone comes in with a more serious issue, they might be seen before you. My advice always be prepared with an iPad, earbuds and a bottle of water! It will make wait times more palatable. Also recommend bringing in a mask.

It's a good place to go when you sick some time when you come to appointment they take you right…read morethen

Walked in early one morning since appointment wouldn't be available until later that day. Everyone…read morewas very friendly and helpful. My child was not able to complete a test there so they sent us home with a cup and we brought it back which was very helpful in her being comfortable as well as us not taking up space for someone else to be seen.

Nurse practitioner, Eve, was amazing. I had a brusque one last year and almost didn't return but…read moreI'm REALLY glad I did. What a great representative of CVS and nursing care she is. Thank you Eve.

Upon arrival of my schedule appointment the doctor was rude, dismissive, condescending, short, and…read moreextremely unhelpful. The doctor should not be in the field of health care of this is how she treats a patient. Do not make an appointment at this clinic it is awful.

I feel so lucky to have had this office assigned to me by my insurance. Staff is friendly, patient…read moreand efficient. Betty Haswell is kind, thorough and knowledgeable. Conscientious and attentive to what will be covered by insurance. Really impressed with the level of care at this practice. Location is super convenient for me too.

I've been here a few times and have always been treated a little coldly by Christa Fleming. I…read morewasn't sure if she was having a few off days but I decided to give her benefit of the doubt. I've been back since and had an experience that made me feel awful. The receptionist and nurse are both super caring and sweet, but Christa was not. She didn't seem to care at all about me and rolled her eyes when I tried to explain my health. I was treated as a huge inconvenience. Please go to someone who can at least pretend to be concerned about you.

Today was my third visit to AFC on New Garden Rd in two years. All med staff is great including…read morefront desk - especially NP, Kim. (Scott, PA., is great too. He wasn't there today) Made an appointment last night for this morning. Wait time was very reasonable. Felt I was given the medical care I needed. Thanks AFC.

From the front staff to the back, everyone was nice and very informative. This isn't my first…read morevisit and won't be my last. If I ever need an Urgent Care, the New Garden office is the one I would highly recommend.

Great practice and even better Doctors! Dr Patel is wonderful…read more They care for Kids, teens, and adults. Sick walk-ins are available. X-ray and Labs on site.

Dr. Hoa Nguyen is the most honest and genuine doctor I've ever been treated with and truly Heaven…read moresent. Before being seen by her I was dealing with chronic disease and was doing the run around, my experience with other doctors were awful. She truly cared to keep medical charges as low as possible as I was being treated every month. While treating multiple chronic diseases she was honest that stress was triggering all my issues and recommended I change my environment. It took me some time but as soon as I did all the chronic diseases disappeared. I had been on 4 rounds of antibiotics and so much more medication. It has been 2 months and I'm so grateful for my new health and the honesty, care, support and treatment from Dr. Nguyen and her team. The best of the best. Thank you!

I am so impressed with this Minute Clinic's Provider care!! Emily listened, did not rush me and I…read morefelt extremely comfortable discussing my concerns. The office was super clean and I did not have to wait. Thank you for everything, Emily!

If I'm 10 mins late to my appointment they refuse to see me but every time I come in they make me…read morewait 10-15 mins in the waiting room make it make sense

They are so concerned and nice! So patient! The doctor or physician assistant was very helpful and…read morethorough!

Great experience, clean friendly, knowledgeable, efficient and accessible. Great follow up on…read moresubtle items too. Very thorough

It was easy to schedule an appointment online. We arrived and checked in and were seen instantly…read more The doctor was friendly and made us felt comfortable. We will return if we need to!

Horrible. They cussed me and my mother out after we left and the whole office is just so…read moreunprofessional. I never make reviews but this place is so shitty. NEVER GO. They called my momma stupid like i couldn't hear and they just mad rude and disrespectful and act like talking to people ain't they job. Fuck his place.