The only reason that I would even give this store a two star is because of Kevin. Kevin is ready…read moreand willing to try to help everybody. Downfalls of the store: 1. No refunds. Only store credit or exchanges. 2. Overpriced. 3. This is owned by a foreign investment company that offers franchises. Check it out before you purchase is advisable to all. 4. Have you ever noticed how easy it is to get financing? This is because it makes it easier for you to buy a product that you can not get a refund on therefore you are stuck paying for a product that may or may not help you. I wish everyone well that reads this but folks you may want to do research before you give them your hard earned money. Hope this helps.

On August 9, 2025 we visited The Good Feet Store in Hixson, TN. We were promptly greeted by…read moreMichaela S. She listened to my concerns and gave some tests to see what my foot issues were. From there she gave us some advice and options to help me. It has been a few weeks since our visit. Needless to say I am doing much better. I appreciate her professionalism and her willingness to help me take care of my foot pain. I highly recommend this store and Michaela S. Thank you so much !

Outstanding work by a consummate professional; cannot recommend highly enough. His intent is…read moreclearly fewer visits with time, and he assigns homework.

After being laid up with a sore back for almost a week I was able to schedule an appointment with…read moreDr. Thomas. After only one session I began to experience immediate relief . Dr. Thomas also provided me with at home exercises that accelerated my recovery. I'm almost at 100% and I am happy to give him a 5 star review. Dave T.

They were not able to help us themselves on short notice, but after we explained our urgent problem…read moreand that we are far away from home, the staff member (a very nice lady) helped us find another clinic that could see us the same day. They even called back to make sure that we were taken care of! We appreciate the care and empathy for a stranger!

Been having some foot issues and found them in my insurance providers network and got an…read moreappointment pretty quickly. Doctor saw my foot and ordered X-rays that were done right then and there. Diagnosed the issue and referred me to a surgeon. I know she is a great doctor because when I went to see the surgeon he told me that the doctor had talked about my case and was very concerned that I get in to see the surgeon right away. Great customer service from the front office staff as well. They are all very friendly and professional.

Went to Dr Katie for ailing foot. I could barely walk. She had me back in action in no time and…read morepain free. She is absolutely professional, courteous, knowledgeable and extremely friendly. I highly recommend Dr Katie for all of your foot and ankle needs!

Extremely rude receptionist not very helpful And was obviously having a very bad day! She was…read moreextremely hateful which is a shame because this was a recommendation by a friends who said the doctor was fantastic but they did warn us the lady receptionist was ignorant at times. I called to make an appointment for my husband who has been in extreme pain but it took her less than 2 minutes for this very hateful woman to stop me from EVER going to Elite foot and ankle! My friend has been going here for a while but she also stated her and her father will no longer go to Elite because of how rude this lady was today. It's a shame this receptionist is tarnishing the reputation Of Elite foot and ankle who I'm sure would be so much better off without her.

The orthotics they make are excellent, and the staff is knowledgeable, patient and easy to work…read morewith. The only problems are the frequent long wait times. And if Is horribly offensive to me that the tv in the waiting room is always on Fox News. I am sick of politics and really hate Fox"News." Please keep politics out of your waiting room!

Very incompetent provider and billing staff. They billed the wrong insurance company, and what…read moreshould have been paid at 100% on my 2020 plan was instead billed on my 2021 plan. Staff did not accept responsibility for their mistakes, but they were laser-focused on getting the copay. More importantly, I was sold an AFO that caused numerous problems and is useless to me. Eventually I was told that I have no recourse for getting a different orthotic device. The manager was of no help whatsoever, and my medical records do not document the numerous problems I experienced with their products and services. I wish I had never gone here.

Had issues with some of the office staff. The staff never…read morereturned any of my phone calls nor did they do follow up phone calls as instructed.

My wife was not using here knee brace. I asked her about it several times and she blew me off…read more Stubb's called to see how it was going and they immediately made another appointment. Kudos for a job well done. Thanks Alecc and team.

Wonderful experience with an excellent physician who spent her time explaining my diagnosis and the…read moretreatment plan with options.

I arrived to my scheduled appointment today and after a few minutes was told that the clinic did…read morenot accept my BCBS of Tennessee (blue network E) insurance. I had made the appointment 21 days prior after having been in pain with a toe issue for weeks. At the time I made the appointment I made sure to clarify with the scheduler that indeed my insurance was accepted and she assured me that they took my exact insurance. So I had gone an additional 21 days in pain waiting anxiously for this appointment and now was told by the office manager/receptionist that someone had made a mistake and that I could not be seen under my insurance. She did offer that I could be seen as a cash pay patient, but I knew that I likely would need an office procedure done and I was not in a financial position to pay cash for that. All in all, the office manager was rude, the person who scheduled the appointment did so in error, and I was seriously inconvenienced and left in pain. Update: I have just now received a phone call from Dr. Pacheco who apologized for the error and has offered to try to get me on a colleague's schedule next week who does indeed accept my insurance. I appreciated her phone call and hope that I can be seen elsewhere next week.