No stars. This dr Is the most uncaring dr you could ever…read moresee. His bedside manner he has none. He does not care if you understand him. He took all of 4 mins. to tell my husband his cancer had spread and needed a medical oncologist. After being his patient for at least 6 yrs I would not recomend him to my worse enemey. His nurse practioner is as bad. He does not deserve a one star rating.

The best description I can think of for this man is that he is heartless. He showed no compassion…read morefor me and treated me with disdain when I tried to ask questions. I was instructed to show up for surgery at 6AM and when I arrived I was told my surgery was not scheduled until 11:30 (it actually was delayed until after 12:30). The hospital staff just laughed it off and said he does that to everyone, but we don't complain because he keeps our OR full. He prescribed a drug for me without discussing risks or possible side effects. Worst physician I have ever encountered.

So surprised with all the negativity. My experience with Dr House and the entire office staff was…read morevery pleasant and positive! They made me feel comfortable and at ease right away. All 3 Receptionist were very welcoming, sweet and caring. I was scheduled to see NP, Angie. She was very thoughtful, thorough, and understanding. I had severe female issues and she saw the urgency in my situation. She recommended an appt to see Dr House. They got me in the next day. Dr House's Assistant, Julie, was super sweet, funny, attentive, and caring. After seeing Dr House, he said I needed surgery next week. Dr House is the genius type. He knows what to do after thoroughly going over all my medical records. Shelly, the scheduler, called me next day and scheduled surgery a few days later. Surgery went great and I was very pleased with the outcome! Tessa

Ever since CHI Memorial took over this medical group it has gone downhill. Three hour wait times…read moreare not uncommon. Half the staff is rude. Try getting help over the phone. Not going to happen. Take my advice and find another urologist group, one that has nothing to do with Memorial hospital.

Worst experience with healthcare I have had. You can not talk to anybody. They communicate through…read moree mail only. I finally had to go in to see dr, 140 mile trip, Dr Not available, saw pa who bullied us for complaining, After trying to contact them on 6 occasions over a week time period, still could not get answer. Now have to change surgeon which causes a two month delay for surgery, two more months of pain and emotional distress. The whole group is like this, our Dr was Singh

I need a urologist, so I contacted these people 8 days ago to schedule an appointment. The…read morereceptionist took my number and said someone would call me. At the end of the NEXT day I called again and the receptionist stated it takes them 48 hours to return a call. No one informed me about that the day before and 48 hours to return a call TO SCHEDULE AN APPOINTMENT was crazy, but I thought oh well, they will be calling me tomorrow. Nope. They didn't call the next day. Or the next. Or the next. So yesterday I called again. At this point, I was pretty sure I didn't want to use these people, but I gave them one more chance. The receptionist told me that they tried to call me on Friday but there was no answer. I replied that I didn't have a missed call and no one left a voicemail. She said they would call me yesterday (Monday) and I even provided an extra telephone number. Guess what! They didn't call. Seriously people. Look elsewhere. Not worth your time.

They ended up doing a great job. Once Dr. Dart explained things to me in more detail, I understood…read morethings more clearly. I had excellent care and the doctor listened to my concerns. Everyone in the office was nice as well. I think the actual hospital staff needs to work on their bedside manners a little more. Once I learned they were not part of USA, I had to give USA five stars. I would recommend them to anyone needing complicated surgery.

I was flagged by Erlanger hospital staff telling me that I had cancer. The Erlanger oncology nurse…read moresat in on this meeting yet referred me out of the Erlanger Healthcare system and onto University Surgical Associates (USA). Does she get a referral fee from USA??? USA is a private practice with corporate offices in Nashville, TN. I specifically requested a female doctor to do the biopsy but could not have one because I briefly delt with five+ years ago. What happened to The Patient Bill of Rights? The biopsy was performed by the male surgeon by deading the surgical site by skin injections. The biopsy confirmed that is was cancer. I went to USA surgery center several days later. It was really underwhelming and nonprofessional. The staff was rude because I had several antibiotic allergies. On nurse said, "You can't take anything, can you," as if I liked having allergy reactions. When the nurse anesthesiologist came round, I requested a small incubation since my mouth is small. She was quite rude, telling me that that there was no such thing as a small, adult incubation kit...that it only came with numbers. Last of all, the surgeon was late and in a terrible rush. The surgeon inserted a port in me, however he inserted it backwards. The bottom (metal) was on top and the plastic insertion area on the bottom. The oncology team could not start my treatment because of this backwards port. He was notified and sent me to a local hospital for their IV team to insert tubes for IV treatment. The hospital looked at it under a fluoroscope in radiology and could tell it was flipped. Only the surgeon could fix it At this point, I was upset at the waste of my time. I contacted my oncologist and he rang the surgeon. I proceeded to flip the port with a 90° bent needle and with no deadening before he jimmy-rigged it in place. He was chattering on about if this didn't work, he would place a larger port in me. I have to break it to you; It's NOT goin' happen! USA had a small task to do and they can't get it right. You would think this is it but you would be wrong. I received a call asking me to report to their little surgery center so he could place another port. I told the nurse that I declined a second surgery. When I reported to my oncology team, the surgeon had only flipped it to a 90° angle. The nurses have to push it down before they insert the needle. What I see from the vanish point of a patient is that this conglomerate of surgeons at USA are penny wise but pound foolish. Their billing comes through Nashville, not Chattanooga. In most medical practices, you have a business manager who keeps a watch of the local medical practice. The Chattanooga office looks sedate enough in the lobby, however once behind the doors to examination room, their is chaos. Chaos can cause mistakes and get you killed. Full stop. They have entered in incorrect charges in medical coding & can't seem to get the medical coding corrected. As to the one nurse who accompanied the surgeon to "flip" the port, USA received $490.00 for 5 minutes of standing there while the surgeon pokes me with a bent needle. In conclusion, I would highly recommend the University of Tennessee College of Surgeons over USA. The care received is far better and cheaper when medical coding is correctly done. University Surgical Associates (USA) is a for-profit company and is NOT affiliated with any University of Tennessee medical school.

Strange...we were looking for Dr. Jackson's current address so we could send him a card…read more My husband wouldn't be alive today to send that card if it weren't for Dr. Jackson. It's been years since we have seen him but we wanted to reach out, again, to thank him for what he did for us ( and our children...by saving their father from the grips of bladder cancer at a very young age). I came across the only other review on this site, .... a one star review. Very misleading. I had to post an accurate review of who this incredible man is. Dr Jackson is not only a highly credentialed, incredibly skilled surgeon but is also, without exception, the most compassionate, gentle, and kind human beings one could hope to meet. He is available for all of his patients. His understanding and support for them goes far above and beyond.... We met him for a consultation when he was head of the robotics dept at the Cleveland Clinic, Florida location. Our relationship spanned years. When he left CC to move to Chatanooga we flew there for my husband's checkup. Dr Jackson's expertise was that important to us......we would have followed him to the ends of the earth. We can't thank him enough for the kind and comforting soul that he was through those decades of our lives. My husband is alive and well today thanks to Dr Jackson. We are forever grateful

I called his answering service as it was after hours with a question which to me as a patient…read moreseemed very alarming considering my medical issue which involved some new information that the doctor didn't know and an MRI scan that got cancelled due to my insurance denying it.....which in my opinion should not have been cancelled just not covered as I had waited nearly a month for the appointment. Now I know that part is not his fault, but I simply was needing to see if he could call to let them still do the procedure regardless, but before I could get a few words in he jumped down my throat about calling him after hours and that he could care less....in his words I'm not gonna deal with that other symptom right now and as far as your MRI is concerned that between you and your insurance company. Yes, maybe I should have waited to tell him, but I actually did tell his answering service to just simply leave him a message, but after I told them they insisted that I talk to the doctor....again reinforcing what I said as important enough. I'm not the doctor here...how am I to know what is important enough or not, or simply does he only care about money and not really any concern for your health ?

I've been in healthcare for 20 years and they do the minimum. Very sub par. I had respiratory…read moreissues some years ago and wouldn't do a pulmonologist consult but sent me home with oxygen. Make it make sense. My mom is a retired nurse of 30 years from New York and Texas and pretty much said she said she hopes she never gets sick because of the quality of care has gone down in the nurses and doctors. The facility is very clean and well kept. They just pass and I am not trusting because I had a high risk of a pulmonary embolism which lab work tested postive and the doctor missed it. Then rushed me to Erlanger main for imaging so I could get discharged.

Billing Scammers!…read more This place seemed all good when I went to the ER for a super bad infection which had me almost totally dead in my ear. All I needed were antibiotics and I would normally go to the VA, but since the VA couldn't get me in force 6 weeks they said to just go to the ER. 5 stars to the ER Nurse practitioner who was good, I spent less than 5 total minutes in the ER and was on my way with a prescription. For that it was $1,800 between the doctors group and Erlanger!!!! So for price gouging 1 Star! Erlanger refused to submit the paperwork for payment properly to the VA according the lady I spoke to at the VA. Then when I talked to Erlanger they told me it isn't their responsibility to bill insurance. So over a year later their doctors group and the hospital separately have me in collections. All this when I have 100% coverage and no copays this the VA. This place will not ever get my business again.