They ended up doing a great job. Once Dr. Dart explained things to me in more detail, I understood…read morethings more clearly. I had excellent care and the doctor listened to my concerns. Everyone in the office was nice as well. I think the actual hospital staff needs to work on their bedside manners a little more. Once I learned they were not part of USA, I had to give USA five stars. I would recommend them to anyone needing complicated surgery.

I was flagged by Erlanger hospital staff telling me that I had cancer. The Erlanger oncology nurse…read moresat in on this meeting yet referred me out of the Erlanger Healthcare system and onto University Surgical Associates (USA). Does she get a referral fee from USA??? USA is a private practice with corporate offices in Nashville, TN. I specifically requested a female doctor to do the biopsy but could not have one because I briefly delt with five+ years ago. What happened to The Patient Bill of Rights? The biopsy was performed by the male surgeon by deading the surgical site by skin injections. The biopsy confirmed that is was cancer. I went to USA surgery center several days later. It was really underwhelming and nonprofessional. The staff was rude because I had several antibiotic allergies. On nurse said, "You can't take anything, can you," as if I liked having allergy reactions. When the nurse anesthesiologist came round, I requested a small incubation since my mouth is small. She was quite rude, telling me that that there was no such thing as a small, adult incubation kit...that it only came with numbers. Last of all, the surgeon was late and in a terrible rush. The surgeon inserted a port in me, however he inserted it backwards. The bottom (metal) was on top and the plastic insertion area on the bottom. The oncology team could not start my treatment because of this backwards port. He was notified and sent me to a local hospital for their IV team to insert tubes for IV treatment. The hospital looked at it under a fluoroscope in radiology and could tell it was flipped. Only the surgeon could fix it At this point, I was upset at the waste of my time. I contacted my oncologist and he rang the surgeon. I proceeded to flip the port with a 90° bent needle and with no deadening before he jimmy-rigged it in place. He was chattering on about if this didn't work, he would place a larger port in me. I have to break it to you; It's NOT goin' happen! USA had a small task to do and they can't get it right. You would think this is it but you would be wrong. I received a call asking me to report to their little surgery center so he could place another port. I told the nurse that I declined a second surgery. When I reported to my oncology team, the surgeon had only flipped it to a 90° angle. The nurses have to push it down before they insert the needle. What I see from the vanish point of a patient is that this conglomerate of surgeons at USA are penny wise but pound foolish. Their billing comes through Nashville, not Chattanooga. In most medical practices, you have a business manager who keeps a watch of the local medical practice. The Chattanooga office looks sedate enough in the lobby, however once behind the doors to examination room, their is chaos. Chaos can cause mistakes and get you killed. Full stop. They have entered in incorrect charges in medical coding & can't seem to get the medical coding corrected. As to the one nurse who accompanied the surgeon to "flip" the port, USA received $490.00 for 5 minutes of standing there while the surgeon pokes me with a bent needle. In conclusion, I would highly recommend the University of Tennessee College of Surgeons over USA. The care received is far better and cheaper when medical coding is correctly done. University Surgical Associates (USA) is a for-profit company and is NOT affiliated with any University of Tennessee medical school.

I'm going in as a new patient to see Doctor Wang. I checked in at the front desk, (not a computer)…read morehad a lovely conversation with the front desk staff and took my seat. The nurse called me back about10 minutes later and performed the normal procedures, weighing, height, blood oxygen levels, etc... Dr. Wang came in about 5 minutes later. He is a friendly man and wants to hear about your health, history and lifestyle. I never felt rushed and he was easy to talk to. He explained his methods of care, his rating on what you are doing now, and any changes of action that is easy to understand. He said he wanted lab work and it could be performed on site! Wow! No fasting, no going to some lab, no waiting! The whole appointment was just over an hour and I'm done! The next day I received an email with my lab results and what he want to tweak! That was so quick! I am very impressed with the entire practice from the ample parking, and friendly staff, to the attentive nurses and doctors to the painless quick lab facilities. I would highly recommend them to anyone who is looking for a new Doctor. Truly a medical practice like is should be!

My first attempt the doctor was twenty minutes late before even calling me back. My second attempt,…read moreI left work early to go to my rescheduled appointment day and time and they had a note up saying closed for inclement weather but there was no attempt to even contact me and I still received my check-in notification by email. I never should have given them a second chance and I'm taking my family elsewhere in the future.

i arrived promptly at 1:55 pm for my 2 pm appointment. One of the three receptionist checked me in…read moreeasily as I paid the $100 co-pay in cash. There was no other patients waiting in the reception area. I was escorted to a medical room at 2:06, and the medical assistant updated my medication list, weight etc. The NP named Mark, that I had been assigned to arrived with a trainee at 2:47 PM! No explanation why he was 47 minutes late. I find this unacceptable. And this was the second time he was late - the first time was the first time I met him. I made sure that I told the receptionist that he is running very behind, and that I would never be returning to this facility.

Dr. Jeremy Bruce was excellent with my husband on his hip replacement. When years later he was…read morelosing feeling in his arms and legs below the elbow and knees he could have tried to keep treating him, but insisted he go to a neurosurgeon. My husband went to the Neurosurgeon, and it was determined he had a spinal cord injury, and the main trunk nerve was compressed in his neck. He is on the slow road to mending I have to thank them both. Now my husband needs to have his other hip replacement done. I hope Dr. Bruce will be able to do that for him as well.