I have used the St Vincent's East location for several years and have been mostly satisfied…read more Recently however, my needs have changed. I have to wear oxygen constantly. I cannot leave my home without it. The portable oxygen concentrators are on back order with no idea when they will be available. I have just learned that I can have no more than five small canisters at a time, and they will only deliver once every three months. The canisters I receive are no more than 2/3 full. I went to a doctor appointment and lunch which used up three canisters, but had to leave our lunch early because I was so low on oxygen. I ran out just before we got home. To top it off, the woman I've talked to numerous times at the St Vincent's East location is blatantly rude and makes it clear that she will do nothing other than quote rules and gives the impression that she has no intention of going out of her way to be helpful. Don't bother to leave a voice mail because your call will not be returned. Whether she doesn't check it or the system is broken, I have never had a call returned. I intend to try to find another company for my health care needs. I hope I'm successful and don't have to deal with this person again.

Worst service I ever had. It took me 8 days to get my equipment. They promised they would call me…read moreon several occasions and failed to do so. This is pitiful!!!! I called around noon and no one was there to answer the call. There is more than one person working there. Shouldn't they stagger their lunch times so they take care of patients? Inexcusable on all levels.

Friendly, knowledgeable staff. Customer service exceptional. When insurance no longer paid, they…read moreworked with me to to allow me to continue to receive services.

Keep all your checks and bank statements also if you pay online make sure you write the transaction…read morenumber..THEY DONT SEND OUT BILLS. Got January Bill I had already paid called and they give you the excuse that their billing is Quirky...

If I could give them less than a star I would. As a short summary, I was referred to them from a…read moresleep dr. I was told in writing what my cost would be. I was charged monthly for a machine PLUS the COST OF RENTING IT. After numerous atempts, AND hundreds of dollars, I went directly to the office(11/2025), since 7 phone calls were unreturned, returned the CPAP, asked for and paid any outstanding bills. JUST TO BE RID of this company. 5 months later I continue to get billed for things/visits/machines that were prior to my coming in and turning everything over. I've called MANY times since getting the first bill in January, for services from JUNE 2025, AND HAD STILL NEVER GOTTEN A CALL BACK. I'm filing a formal complaint with St. Vincents, UAB East. PLEASE NOTE that if you get a cpap from them you are not renting to own, you will be charging a recouring fee monthly, regardless if they told you in writing that your insurance would cover it, regardless if you met the 90's of use and app updates. You can purchase a much nicer machine for $700 LESS and own it.

From the owner: St. Vincent's Home Medical Services, conveniently located in the heart of Birmingham, Alabama,…read moreoffers a wide range of top-quality medical equipment tailored to suit your unique healthcare needs. From advanced medical devices to comfortable mobility aids, every product is meticulously curated to enhance your quality of life and empower you on your path to recovery and well-being. Trust St. Vincent's Home Medical Services to provide exceptional medical supplies and equipment, catering to your individual requirements with compassion and unparalleled customer care.

I would not recommend Specialized Medical Devices. In my experience, their business ethics and…read morecustomer service have been extremely disappointing. My 87-year-old father needed a replacement part for his nebulizer that cost approximately $20. When his credit card expired, we were told that he would have to drive to Birmingham, Alabama, in person to pick up the part rather than being offered a reasonable alternative solution. He tried to give them a card that was not expired. Dr. Joshua Gautney, MD, also advised us that the company has been unreliable and would be referring my father to another medical equipment provider. The lack of customer service, poor communication, and failure to follow up on critical medical equipment needs can have serious consequences for patients who depend on these devices. Based on our experience, I would encourage others to carefully consider their options when selecting a medical equipment provider for themselves or their loved ones. Patients who rely on essential medical equipment deserve responsive service, clear communication, and timely support. Unfortunately, our experience with this company did not meet those expectations.

Abysmal service. Over past year or more, no returned phone calls except one, during which I made an…read moreappointment for husband to be fit for a new cpap. Didn't answer door or phone when I arrived with my husband for his appointment. Waited 30 minutes (it was not during their posted lunch break). Voicemail is full so can no longer even leave a message. This business should be shut down.

If I could give zero stars, I would. This company has been overcharging my elderly mother by nearly…read more$400 per month for a Barton Chair, and despite months of waiting, we have yet to receive a refund for the overpayment. To make matters worse, the chair has been fully paid off, yet they continue to withdraw $400 from her account. Repeated phone calls and emails have gone unanswered, leaving us with no choice but to resort to this public forum in hopes that someone with a shred of integrity will finally address this egregious issue.

The number one pharmacy in Birmingham, possibly in the world! If your kid gets routine…read moremedications, there is bound to be a complication at some point. These guys will go the extra mile to help you in the event of unforeseen circumstances as much as they can. I make quite an extra drive to this pharmacy multiple times a month (my son gets AT LEAST 13 doses of medication per day so there are a lot of refills to be picked up each month) because I trust their work and know that when I need advice on medication or my payor is being wonky, they will give me the service I need. They do a great job of compounding my son's medicines and do it for a rice much better that either specialist compounding "shoppes" or pharmacies that just do some compounding. Bottom line, when your kiddo needs meds, check these guys out.

Very helpful and convenient if you visit the hospital a lot. Nice, knowledgeable folks.read more