Banks are the worst, I know. But considering the people who work there make up for it with their…read moreexcellent service. Ruben, Armando and the entire crew have been real helpful to me and my fam, especially during our family situation and time of need. They treated us with respect, compassion and took personal responsibility in helping us get things sorted out. This is truly the way banking should be.

I usually don't use this particular branch but I was in the area and saw the bank sign. I used the…read moreATM on the parking lot side and it was absolutely disgusting with thrown away receipts from the ATM. There should be a trash receptacle. It's sad that people don't have any pride of their communities, like most of California. I will most likely not use this branch again regardless of the convenience.

Cream on the inside, clean on the outside Cream on the…read moreinside, clean on the outside Cream on the inside, clean on the outside Ice, ice cream, ice, ice, ice cream paint job... Renovated interior of the bank. Outdoor and indoor atms. 5/5 Service Haven't had too much person to person service but this location is right by our parish so I swing by here often. The atm inside the bank can make larger withdrawals. 3/5 Parking Due to a Dutch neighbor parking can get tight. Especially on pay day, people want their money. 5/5 Likelihood to Return It's on our way to St John's in Baldwin Park so if I need a quick withdrawal I'll swing by. Psalm 79:9, God bless & Stay Prayed Up

Fast frendly service. They went above and beyond for me. Very helpful and patient with my situation.read more

I'm not a customer at this Wells Fargo nor will I ever be, but I have been skimmed twice here at…read morethe same location within a 1 year period. Skimmed by the same person no doubt. And it's concerning to me that this particular bank doesn't seem to know or care about the illegal activity. Lots of cameras but nobody can find this person huh? I live hundreds of miles away from this bank yet the same thief is able to take my money out at your ATM. Pretty interesting if you really think about it. Maybe there's others who have been stolen from here, at this bank. Would not surprise me. Don't let that one star fool you it's more like -10 stars. If you see something, say something don't just sweep it under the rug.

Diana the manager is completely unprofessional and will not even let you talk when you have a…read morecomplaint. How can you improve when you speak over the customer. Don't waste ur time just drive a little further for better service! Yes it's Diana the operations manager too bad they don't have recorded lines at this location! No wonder she think she can speak with customers however she wants

I came across bank of the west as referral; I tried other banks and there were no personal or…read morebusiness bankers available without an appointment even for just a few questions, Jose and his team made me feel at home! They answered all my questions related to opening my business account, I went back a few days later with all the necessary documentation and I was in and out una fair amount of time! They didn't pressure me into anything I didn't need which I appreciated! Thank you Jose & Team for helping me! Highly recommend, if your looking to deal with actual humans and not just machines

I was referred to Bank of the West by a friend I trust very much. I was in need of a business bank…read moreaccount - I had originally started at my credit union and they made the process so daunting and tedious with this laundry list of items I did not even understand...I did not move forward with them. Thank goodness for referrals, I called Andres, they had an appointment the same day and he advised exactly what documents I needed to bring - he made the process EASY. I also called him recently with a question and was awesome the simple gesture of taking my call and answering my question on the spot...Feels like what business banking should be - about support and relationships! Thank you Andres, Jose and team - appreciate you guys more than you know!

Why is there only one teller at the window. The service is horrible. The wait time is ridiculous…read more Why even bank here

Place looks very nice and remodeled. However there is only one teller available out of the 7 that…read morethey can utilize and the wait time is ridiculously long.

I recently applied for an auto loan through SchoolsFirst FCU and was disappointed to learn that my…read moreapplication was denied. I understand my credit history reflects some difficult years. Like many people, I lost my job during COVID and also went through a separation, which created financial challenges that took time to recover from. Since then, I've worked hard to rebuild my life and have recently secured a stable new position that allows me to meet my obligations and move forward. What disappoints me most is that despite explaining my circumstances and providing information about my new employment, it feels like no one was willing to look beyond my past situation or help find a solution. As a member, I hoped my credit union would take into account not only where I've been, but also the progress I've made and the direction I'm headed.

Every time I go into schools first they really make you feel like they care. I appreciate their…read morepatience and service so glad that I switched from Wells Fargo to schools first amazing Credit Union.

I would like to thank Ana, Liz,, Steven, and Jesse of the Baldwin Park Branch Home Street Bank for…read moretheir assistance but most of all their compassion the experience was amazing Mrs. Manart

This entire staff here at HomeStreet was so welcoming and kind. Banking here is really great…read morebecause it's more personal and you don't get that at many banks. I will continue to bank here and will go back to open accounts for my kids as well!!

What a horrible bank! Not sure if its the service and how slow the employees are, or how the policy…read moresucks and it takes forever to do a transaction. Every time I visited this branch, I waited a long time in a very short line. Each transaction takes forever! I called multiple times to have them mail me an ATM card. After 2 calls and a visit, I finally got my card. Then when I was finally fed up and wanted to close my account, it took over 30 minutes!

Ms COMPOS made this a terrible experience like why is she working with people if she's acts with…read moresuch a dismissive disgusting attitude my son came up to the branch to try to add to as an account and she blatantly did nothing to help him. She proceeded to move with a bad tone of voice, a very crooked face expression, and overall just terrible for anybody trying to come in with their baking endeavors. I would hope that she please reckoned with because this is not OK to move forward with ATAT all I apologize whoever has to go through with her to do anything she works at the front as if she's here for the people, but she is there for herself. I have been with U.S. Bank for a while, and this is just outright embarrassing for the company.

Well let's see where do I start !…read more So last night I get several notifications that fraud was happening. Password changed. Phone number changed. The whole enchilada as they say. I was on hold for 30 minutes at 9pm waiting on the fraud dept to answer the phone. When I got to them they were awesome they cancelled everything and locked everything down. No money was lost. Whew right ! They said just go into your local branch and we will fix everything for you Oh and the fun begins! Had to open a new checking and saving account No problem let's get started. Oh no you need to make an appointment sir. We don't have anything Available. Like WHAT!!! Your bank just had fraudulent activity and gave me a freaking heart attack Now you are saying get to the back of the line we will help you when we can? Well surprise I closed my account went down the street to CHASE and opened up an account online. They had appointments too but they helped me get started and now I get 300 extra dollars because CHASE appreciates my 30 years of business. I was with Union bank that got bought out by US Bank So I guess the old saying is true it takes years of business to create a relationship and 60 seconds to lose it! I guess I will use the Chase app now lol

they're ripping people off. They wanna charge me $7 for cashing a US bank check that was issued to…read moreme. This is their bank/check why charge $7?!

The fact you can't use the ATM is ridiculous other branches allow you to use the ATM even when…read moreclosed

We came in to do a name change on our bank account through the teller and they told us we had to…read moretalk to a representative, so we scheduled an appointment to talk to someone the following day at 4:30. Turns out when I get there we had to wait 20 minutes for someone to free up. Kind of defeats the purpose of an appointment when you have to wait so long. Extra star because the representative that finally helped us was super friendly and helpful.