Bank of America ATM and branches are everywhere, so that's a huge plus. The only thing is you have…read moreto drive to different locations just to find out if they have certain products and/or services available at that particular location, customer service representatives cannot help you and they won't call any of the branches to find out for you either. They are aware of this and don't seem to care. Other banks offer coffee or tea inside their bank, not BOA. Their level of service is really falling behind their competitors.

They give up my personal information to let someone withdraw from my account. They won't let me…read morelook at my account, cause I'm not me even though I show a passport they still say it's not me. would they let anyone and the brother go to take money out? They took money out while I was at the branch they told her well that's not me the way. The guy looked at me was like are you sure close Bank of America?

Kathy and morris great team spirit solve all my banking needs best banking services in California…read moreever!

I've been going to this branch for years and have always received polite and courteous service…read moreexcept for today. A young male teller with earrings first complained that I had too much cash to deposit. You would think a bank would be happy when people deposit money into it, but I guess I gave him too much work to do. At the end of the deposits, he didn't even bother to say thank you or have a nice day. I had to thank him for doing his job. This teller should not be in the service industry. He is making this bank look bad. I hope his boss gives him a good long lecture about his customer service and attitude.

I've been to other banking institution throughout the years and this Citibank branch in Rowland…read moreHeights is by far the best. They handle my businesses and personal banking flawlessly. Friendly staff and very knowledgeable management. Five star rating!!!

Accounts cannot be accessed. Day Trading is done through SCHWAB but poorly executed, not easily…read moreavaiable, never an answer or response to, WHY?, What? Customer Service is a misnomer. There's $59K available and there's - $25NSF (Non-sufficient Fund Charge). A deposit is made a day ahead of time, and the next da the check is charged -$25(NSF) when thousands are there.

If you need a loan , come to talk to xiaoping, Huang, she is the best ! Trust me ! She will never…read morelet you down !

This happen about ten years ago but I still remember it today. I walk up to the bank teller and she…read morecalls me fat. Tells me I'm too fat and need to go to the gym. First thing that comes out of her mouth. I was a bit pissed and she said men should not get emotional. Old ass Chinese lady teller forgot her name.

I've been a loyal customer of Preferred Bank for ages, and I had to share my experience for…read morePreferred Bank. It's been a consistently positive experience for me. From the moment I step inside, I'm greeted with a warm smile and friendly service. My transactions are always accurate and timely, which is a huge plus. It's been way too long since I've had a review like this, and I hope more people appreciate the great service they receive here.

Unfortunately, there isn't an option to give 1 star. Their representative Helen was not…read moreprofessional or helpful when she contacted me about my account. She did not have fee schedule details to share even though she was calling about fee charges regarding my account. When I tried to call the bank to inquire more information, I was unable to get through the call after several tries. All the calls went to voicemail. I will take my business elsewhere. The experience with First General Bank was very unpleasant. Do not recommend doing business with them!

Came here for a couple of transactions, I have no complaints. Customer service was great…read more Got in and out within 15-20mins and all my stuff down. The new building is very nicely designed. There are 4-5 tellers and about 3 customer service desks. Bottled water is available for guests waiting.

Team here are very efficient and attentive to clients. I have multiple accounts with different…read morebanks because of the business needs. The bankers are consistently polite, professional, and solution oriented. I'd especially like to extend my appreciation to Mr. Loki for his exceptional service. He went above and beyond to remind my appointment, ensuring everything was handled smoothly during and even after the transaction. Great professional at good branch.

I am pretty disappointed by the overall customer service and the teller is not friendly.read more

I tried to walk to exchange quarters, but they said that unless I opened an account, they would not…read moreaccept the exchange business. As a bank, you won't allow people to exchange money. Why don't you end your business

Just came here to drop off a deposit. Staff was welcoming and was able to get in and out quickly…read more Only thing is parking but it is the busy mall with many restaurants so understandable.

I had amazing assistance from an employee a couple of weeks ago. Dexter, a great associate, helped…read moreme with what I thought could never be fixed. He understood exactly what I was talking about, asked a couple of questions, immediately straightened everything out. He gave me a big smile and said it's all fixed. He asked if there was anything else he could help me with. He fixed what I thought was a complicated mess. Super great, super efficient employee. He made my day. Today I was helped by another great associate. Briena greeted me with a big smile and handled my transaction with great customer service and efficiency. This is why I love this credit union. Best associates ever.

Customer service needs to improve. Teller and manager always busy chatting with each other…read more.... while the members just have to wait till they finish their conversations.