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Rize Credit Union - On hold with Rise Credit Union for almost an hour & half! What kind of customer service is this?

Rize Credit Union

(17 reviews)

Marissa Ramirez (Irwindale branch)was very helpful, kind, and considerate all through out the…read moreprocess of obtaining and refinancing my auto loan. She has excellent knowledge with her loan coordinating skills, and a very outgoing personality. Marissa was very trustworthy and attentive to my questions and concerns. I'm very happy with my Refinancing of my auto loan. Thank you Marissa for your hard work and dedication

I am deeply disappointed in the direction Rize Credit Union has taken. This institution was founded…read moreto serve the SCE community, yet their recent actions and their dismissive communication suggest they have abandoned that mission in favor of a rigid, automated bureaucracy. Despite being a dedicated employee at Southern California Edison and a professional with over 15 years of experience in the data science field, I have been declined twice for a home loan with zero explanation and zero guidance. Their mission statement prominently features the words "Knowledge, Access, and Care," yet I was provided with none. A true credit union is supposed to be a financial partner that provides a "pathway to yes" or, at the very least, a human conversation about how to get there. Instead, I received cold, automated rejections that felt entirely disconnected from my actual financial standing and my extensive professional journey. If you are an SCE employee or a high-earning professional looking for the "human-centric" banking Rize advertises, be warned: the "Great Good" seems to be reserved for their marketing materials, not their members. It is a shame to see what used to be a community staple become just another dismissive, "black-box" lender.

Comerica Bank - banks - Updated May 2026

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