My family and I have been going to MDG for 10+ years, I've recommended other existing patients and would have rated them 5+ stars all day long prior to my most recent experience.
-February 2020, I went in with the intent to have my bridge repaired or replaced. Dr O'Leary did some patch work with the hopes it would work. Saved me time, anxiety and money. Patch work held up less than 30 days. No problem, I knew it wasn't a guarantee.
-March 2020, returned again and Dr O'Leary repairs the patch work. However, this time I decided to have the entire bridge replaced since the original bridge(Dr. O'Leary completed) was roughly 8 years old. New X-rays and impressions were performed for new bridge. I was told it would take the lab 2 weeks to make the new bridge and they'd call to schedule my next appointment once it arrived.
-April 2020, appointment was canceled due to closed office for COVID.
-Beginning of May 2020, returned to have the old bridge removed and the new bridge set. Before removing my old bridge and setting the new bridge, it was discovered that the requested color shade was not correct. No problem, things happen- not the end of the world. At least I didn't have to go through having the old bridge removed for nothing. New impressions were made again and the bridge was going to be re-made. The DA re-validated the size, shape and color. Dr. O'Leary explained sometimes the color shade can be off a bit, but in this case it wasn't correct at all. I was told the same thing as in the prior appointment. It would take the lab 2 weeks to make the new bridge, etc...
-June 2020, returned to have all work stated in prior appointment. New bridge was not correct again! However, the old bridge was already removed and the new bridge was temporarily set. The new bridge was whiter compared to my other teeth. At this time Dr. O'Leary recommended I consider re-doing the crown which connected to the bridge as it was originally placed at the same time the old bridge was set, claiming teeth whitening wouldn't work on the crown. I decided to go with his professional advice- let's get it over with at one time and be done. New impressions made to ensure the new crown be exact shape/color to match the new bridge. I was told the same thing as in the prior appointment. It would take the lab 2 weeks to make the crown. Etc...
-July 2020, returned to have old crown removed, the new crown set and set the new bridge permanently. The new crown isn't the correct shade or shape! At this time nothing was set or completed. I was told two different labs made each piece and it was messed up. Now, it's getting frustrating after approximately 6 months into the process and each appointment being 90+ minutes. New impressions made again. I was told the same thing as in the prior appointment. It would take the lab 2 weeks to make the crown. Etc...
-Mid August 2020, returned to have all of the work stated prior. The new crown and bridge was set temporarily to allow me to get a feel for it before permanently setting them.
-End of August 2020, I canceled my appointment with advance notice due to having COVID symptoms and following State mandated guidelines. Called approximately three weeks later to schedule a new appointment.
-September 2020, I canceled my appointment for 9/23 due to an unexpected loss of a immediate family. I fully expected to be charged- no problem as it was outside of the required notice timeframe. I didn't expect to be belittled when trying to reschedule. The TC states "Dr. O'Leary is concerned you won't come in if we reschedule and doesn't want to waste his time." I was shocked at the lack of empathy, compassion and concern for my well being. Fast forward- December 2020, I have to find another dentist to complete the work MDG started in February. I know this review is lengthy, but even these words can't describe how the situation has left me. BE WARNED- this could be YOU! read more