I had a whole home dehumidifier stop working just inside of the warranty period. I was told to…read morecontact Air Master for the warranty work. The young man quickly found out it was leaking and told me he could not repair it. He called into his office about what to do. He did not know I was near by. I heard him tell whomever he was talking to that he couldn't do that because I already knew it couldn't be repaired. Sounds as though the person he was speaking to wanted him to just fill it back up to collect on the warranty repair. Which, in doing so, would have screwed me on my replacement under warranty. Obviously, I will never use a company I feel I cannot trust. Air Master seems very untrustworthy to me!

Jordan was wonderful!! He was extremely helpful and knowledgeable. My life as a whole is a lot…read morebetter due to his expertise.

If I could give less of a review I would. This company does not care about customers or any new…read morebusiness. I called to request an appointment with this company to come service my furnace because I didn't have any heat. This call was made at 9am. They told me they would come to my home "after lunch", no real time was given. After what I deemed to be a significant time "after lunch" (2:30pm) I called the company to see about a time frame of arrival for my service. I was then told the repair person was stuck on another job and the secretary would call me back with a time frame for his arrival. I never received a call back after this correspondence and have not since. This tells me this company not only doesn't care about its potential customers, but also that they don't care about the three year old who lives in a home without any heat. If I would have been informed much earlier in the day that no one was going to show up for my service I could have called another repair company and had my heat fixed. Instead this business chose to waste my time and compromise the health of my child. I would not recommend them to anyone.

From the owner: Expert HVAC Services, Including Heating, Cooling and Air Purification Services…read more Products: Boilers, Furnaces, Air Conditioners, Humidifiers, Thermostats. Services: Heat Pump, Boilers, Heating and Cooling Installation and Repairs, Geothermal Groundloops, Electrical Services, New Construction, Custom Sheet Metal, Air Duct Cleaning, Available Saturday and Sunday by Appointment Only. Brands: Carrier.

I had a new HVAC unit installed by this company in 2019, back when it was Spartan Mechanical and…read moreJason owned the company. In 2024, the blower motor for the system failed, and Jason had one of his guys drive to Louisville to get a new one, then drive back to Bloomington and install it ON A SATURDAY, FOR FREE. He made a customer for life. Unfortunately, shortly thereafter, Jason and the now-owner of the company divorced. Less than 12 months from the replacement of the blower on my system, it failed again. This time, I got charged a service call, an after hours emergency service fee, and had to have the motor replaced TWICE because they could not source the correct OEM motor the first day. When they finally got an OEM motor, the technician was so handicapped with physical issues that my wife had to actually install the motor under his "supervision," and they still charged me labor. Fast forward another 12 months, and the system has failed AGAIN. This is a $13K York HVAC system, not a budget brand. I called for service today, and was told they can't get out to me today (Thursday), and probably not tomorrow, MAYBE they can get to me next week, because they only have ONE technician still working for them. I paid a premium for this HVAC system AND A SERVICE CONTRACT, which is now basically worthless. Caveat emptor, and think long and hard before picking this company for HVAC work.

From the owner: BR Mechanical LLC Hvac Contractorread more

Best experience I have ever had with HVAC. They are very knowledgeable and professional. I would…read morerecommend them to anyone in the area.

be very careful with this company's plumbing services. we had outdoor faucets/hydrants that needed…read morethe piping replaced due to winter freezing. they showed up the same day, prompt, but charged an outrageous Amount up front to check all 4 hydrants. 2 needed new pipes. they left taking about $800 with them (outrageous) we then went to use one of faicets and water sprayed all over the basement. they never even checked the hydrants--they came back that day and then charged us almost $400 to fix the hydrant they already charged us for. just an unbeleivable (and grumpy) rip off.

This morning I walked into the kitchen and discovered that water was leaking from under the kitchen…read moresink. Within two hours Commercial Service had a plumber at our house. He discovered two sources of the leaking water, fixed one immediately and restored water supply to the rest of our house. He recommended a new kitchen faucet to replace ours, which was part of the problem, checked local availability and I was able to pick it up on my way home from a medical appointment. Soon after I got home, another Commercial Service plumber arrived, installed the faucet and double checked to make sure that the dishwasher wasn't part of the problem. Before the second plumber arrived, the first plumber had contacted a mitigation company and they sent a rep to evaluate the situation. By the middle of the afternoon they began the work of drying out the areas that had been affected by the leak. The scheduler at Commercial Service was very kind and did all he could to orchestrate this much appreciated help. We are very satisfied and very grateful!

Speed of service was amazing. Technician listened to our concerns and fixed the issueread more

My review of them is so low it would not reach a one star. Eric one of their employees took us for…read more12,000 dollars, for an air conditioning unit that was hooked up wrong and a furnace without the parts to hook it up, after over a month of calling and a bunch of run around, I had to call another company to get the parts and finish the insulation, I was not the only one that was taken advantage of, I am looking into a lawyer about this case. Please be advised.

We called Edwards on a Monday. They said someone would be out Tuesday between 9am and 1pm. BY 2:30…read moreno one had shown up or called. Around 4:30 we contacted them only to find out they got held up on another job and someone will be here on Wednesday between 9am and 11am. After setting there all day the day before the second TECH shows up on time, walks in and askes the problem. Our unit needs three things but the main one is the blower will not restart unless I am there to spin it and get it going. He looks at the heater, takes a picture of the door with the make and serial number on it and says I will have to check on parts and get back with you. That was 2 WEEKS AND THREE DAYS AGO! To this day I still haven't heard back from them, and my blower runs 24 hours a day because if it goes off there will be no heat. The other parts I would have been fine waiting on but how hard is it to come up with a blower, really? Thats the business they are in. Maybe it wasn't a big enough job to waste their time. I do not recommend them.