Extremely helpful jeweler. Spouse surprised me with an upgraded piece from this jeweler which is…read moreamazing, superb, gorgeous, and fun! Later, we went back and they bought some gold jewelry from us. The sales clerks at this spot are awesome. They are very knowledgeable and are willing to share information, which is always helpful.

These folks are great! I've brought in several items for work in the past few months. Every single…read morevisit has been the same: prompt, friendly, efficient. The work has been done with precision to my exact specifications. I'm not even going to think of going anywhere else.

Service, knowledge. Lifelong community business!! Merchandise of high quality and varied.read more

I worked with Oscar Serna on a custom engagement ring . What I loved about the process is that he…read moreheard my ideas, educated me about everything I had questions about, and he presented me with just enough great options to make a great final choice. The end result fit within the budget I gave him in the beginning and he had it ready ahead of the deadline with all of the paperwork and details documented correctly. Oscar and sons has come through for me several times now on Diamond & Precious metals jewelry for my loved ones. I highly recommend Oscar and Sons for all of your high end jewelry needs .

My fiancé and I worked with Iryna for both my engagement ring and wedding band. We had amazing…read moreexperiences both times. Highly recommend this place for the customer service and amazing selection they have. I get compliments on my ring all of the time. We will be coming back in the future for any other jewelry needs!

I found this place try to get my watch battery replaced. Drove there, and walk in, the lady is…read morenice. So i asked whether they do watch battery replacement? She said yes, but they will need to mail it to somewhere and get it done then i probably get my watch back in two weeks time! Unbelievable! Still it's a decent jeweler store!

Good customer service i recommend the whole staft they always on time and they get me right all the…read moretime

It has very good pieces some of the stones that they use VVS and even on a moissanite is great but…read morethe price is as most jewelry stores I totally outrageous the markups that they have and especially here is just too much

We've been customers for about 6 years now and look forward to seeing Cathy and Jeff when we are in…read moredowntown Chicago.

I have thought about the retort I got from your site when you exchanged the necklace that I was to…read morehave fixed so the catch would close. You gave me back a generic necklace and that is not what my parents gave me. My dad died on their trip of a lifetime in Italy of foodpoisoning. All I would like is for you to replace it with another gold necklace which is what I gave you. My parents raised me to be honest and to be honest you took advantage of me. Is it my age or your attitude that makes you ok with this kind of behaviour. I retired after 37 years as a Realtor that had no complaints against my license. Can you say the same? Now all I am asking for once can you do the right thing? I know you are Italian as I am which makes this worse. Do the right thing. And I will bring my children with me this time. My son really wanted to speak with you and I told him no. I am not used to having others fight for me. When it is the right thing, I should not have to, though my daughter Laurie comes to you for her jewelry needs. I will also bring my other daughter vikki because she also noticed that the chain you exchanged is not the real one. Do the right thing. 1m Reply Marie DeMaria mariedemaria@att.net 3122377256

I shopped up and down Wabash for a custom engagement ring and Golden Crown Jewelers by far had the…read moremost competitive pricing and trustworthy people. Carter worked with me to custom design a ring to exact specifications -- he even showed me the 3D CAD drawing on his laptop and rotated it to show it from all angles before it was cast. He knows everything about rings and diamonds and is happy to share his knowledge. The engagement ring came out PERFECTLY - exactly matching what I wanted. I loved the service so much that I went back for our custom wedding rings, which were also flawless and well-priced. Finally, I went back a third time this year for a set of custom earrings to complete my wife's bridal set. Carter worked within the budget to custom-design a pair of earrings that were a perfect match for the engagement ring and wedding ring. I can't recommend Golden Crown Jewelers enough -- their customer service is exceptional and their products and pricing can't be beat.

I am a wedding photographer...and needless to say, I am around rings all the time. But when my…read moreturn came around...I was clueless! Going off a recommendation from a friend...I bought my engagement ring from Golden Crown Jewelers earlier this past year. Karen was extremely helpful in explaining all the different diamonds. She was able to collect a nice sampling of diamonds for me to examine. Soooo much better than buying online! I know exactly what the diamond looks like under magnification and I can tell my fiance that the diamond on her had is a quality rock. =) My fiance also requested something 'unique/different'. Um... ??? Thankfully Golden Crown Jewelers makes custom bands! I had an idea...Carter sketched it out and sent me a .jpg file via email for me to view! So cool! And it wasn't 'that' much more to get a small custom job on the ring we ordered! I didn't even know you could do this~ So now my girl has an engagement band that is fully unique to us and our story- They were extremely nice and courteous- I was off on her ring finger measurement...so the day after she said 'yes', we returned to Golden Crown and they resized the ring in 60min while we had coffee and walked around Millennium Park- Tips: They are right off the CTA Red line. I would also recommend calling to make an appointment with Karen- she's a busy woman...but she knows her stuff-

My fiancé came here to have my unique engagement ring designed and created based on a friend's…read morerecommendation, so when it came to designing a wedding band, I decided to go to John too...I wish I never did. I set up an appointment to drive down to Chicago with the intention to meet him in person, show how the ring fit on my finger, share my ideas, and see what he recommended based on his expertise. The drive was long and parking impossible, but I figured it would be important. His office was small and messy, but I chalked that up to being more focused on the rings themselves and offering good prices. He only spent all of maybe 10 minutes with us and provided absolutely no insight or recommendations. He didn't ask for our budget or anything besides "send me a photo of what you want" and joked how he disliked working on wedding bands because females are difficult. That really rubbed me the wrong way, and I should have trusted my gut and walked away then. After a complete flop of a first design based on a photo where my engagement ring wasn't nearly similar enough, I emailed him in detail what I liked about it, what I didn't like and why, asked for his expert recommendations again, and provided an alternative concept. He said nothing besides "give me a few days to get this done and will send it over" and then I didn't hear from him for two weeks. We weren't in a rush, and the second one was better, but he clearly hadn't read the things I liked/disliked about the first design and just took the photo I shared as a concept and made a CAD of exactly that. It still had a lot of things I wanted changed to make it my perfect wedding band since I will be wearing every day, so I tried calling multiple times and offered to chat on the phone, because after a lot of back-and-forth, he clearly did not understand what I was asking which proved very frustrating. We finally got the wedding band to an acceptable place, and when I asked what the ring would cost (as no range was provided throughout this entire grueling process), I didn't hear from him for two weeks. When he responded he said, "it's done, here is what you owe me" which was surprising and extremely unprofessional. After spam calling the practice to get him on the phone, I voiced my overall frustration, and he said "well I'm barely making anything on commission for this ring and you made me do multiple CAD images. So do you want the ring or not?" TLDR: if you want a fun and customer focused experience where you feel heard and valued, go elsewhere. My friends said they love Kesslers and their other local jewelers.

John was super wizardly in his execution of my lofty vision for my wife's diamond eternity band to…read morecelebrate our anniversary. He was very knowledgeable and gave us a great price on a piece that instantly became an heirloom. It is of the highest quality and my wife loves it so much / wears it every day. She gets asked about it all the time and receives enormous sums of positive feedback. John thank you for crafting this artifact of beauty.

My go-to store for jewelry repairs and watch battery change-outs closed, so I decided to stop by…read moreNew York Jewelers as their business hours during weekdays are generous, and the location is convenient. I had a thin, gold-plated necklace with beads that had broken when it was taken off of the card that held it. The repair that was needed would most likely involve some form of soldering the two pieces together, and I had an amount in mind that I would be wiling to pay given that this is more of a "fun" piece and not fine jewelry. When I walked into New York Jewelers, I was promptly greeted and shown upstairs, to the repair area. The woman behind the counter took the necklace and consulted with a gentleman in the back. I had errands nearby to run, but decided to stick around to get an estimate of time and cost. Initially, I was told this could not be done, but it turned out that the two pieces were somehow able to be soldered together. The cherry on top of this experience is that all of this was done at no charge! The woman who helped me said that after the fusing procedure, a slight bump could be seen between the gold plated portion and a bead. What she was pointing out was imperceptible to my eye. I was so pleased with the level of service, speed, and professionalism that I will be back here to get a battery put in my watch and for any other repairs when the time comes.

I had a great experience working with James at New York Jewelers. He is incredibly kind, friendly,…read moreand approachable, which makes the whole process comfortable and enjoyable. James consistently does an excellent job and clearly cares about helping his customers find exactly what they're looking for. He also provides very timely service and is always responsive and helpful whenever I have questions. It's rare to find someone who combines professionalism with such a genuine, welcoming attitude. I truly couldn't ask for a better salesperson and would highly recommend working with James if you visit New York Jewelers. Thank you James!!!