Needed a new water heater; small space. Got the size to accommodate the space available…read more Efficient, nice.

We had guests in town over a weekend, and we were quite displayed to find our guestroom toilet…read moreleaking. We called.Golden Rule, and Jay was up to the task! Normally, the replacement of a gasket between the tank and the bowl is something that I would do myself, but with guests in town, it was not on my list of things to do. Jay took care of things very promptly and did a wonderful job of getting things back on track. We are very pleased with the work that was done and are grateful that we have the ability to make a phone call and get things completed in a timely and cost-effective manner. Definitely a great company, highly responsive, and they get the job done properly!

Bob Perlsweig, West Chester. I used Bascelli HVAC Services, a small local company. Eric (the owner)…read moreis very knowledgeable and professional. He wasted no time, quickly diagnosed the problem, and explained the repair in detail. His pricing is transparent, broken down by labor and parts. Very reasonable. Overall, I was very happy with their service and highly recommend them. Bascelli HVAC Services 484-574-3590. ebhvacplumbing@gmail.com

I had an excellent experience with Bascelli HVAC and Plumbing and would highly recommend them to…read moreanyone needing reliable, professional service. The job involved replacing my entire HVAC system, and their team handled the project with outstanding attention to detail and customer care. From the beginning, Bascelli demonstrated great flexibility by working around my schedule and adapting to my needs. Their prompt communication made the entire process smooth, as they quickly responded to questions, provided updates, and kept me informed throughout the project. Their pricing was competitive and provided excellent value without sacrificing quality. The team's hard work ethic was clear from start to finish--they arrived prepared, worked efficiently, respected my home, and made sure the installation was completed properly. Bascelli HVAC and Plumbing went above and beyond to deliver dependable service and a quality HVAC replacement. Their combination of professionalism, fair pricing, flexibility, strong workmanship, and excellent communication makes them a company I would gladly recommend.

We were very fortunate to have our heating system break down, but able to be maintained heavily…read morewhile we shopped around with time on our side for a new system. We got 4 estimates in total. In all honesty, the prices were not super far off - the recommendations, or lack of were the biggest variable between all of our proposals. This is kind of long, but like others have mentioned, the experience was so good that I wanted to make sure to take the time to give this feedback. 1. Borden was the only one who recommended a chimney liner in our new system. Which is important in the newer 84% because the temps are not as high as they used to be. But even more important in the 90% model where the water heater would be an orphaned appliance. Which is actually a pretty serious safety concern. 2. Borden was also the only one who recommended a new expansion tank and offered to cut back to the steel one if we wanted to shave a little off of the price. A number of places i looked said that the amount of new installs they see using an older tank is mind boggling. And there are numerous benefits to the new style including eliminating air, rather than just controlling it. 3. Borden was the only one to add more options ala carte, especially the outdoor reset option. I really appreciate the flexibility your proposal offers. 4. Borden was the only one who actually opened the boiler to make sure they saw it was leaking etc. Everyone else heard "new boiler", saw dollar signs and that was about it. 5. Borden was also the only owner to come out! Which i think is extra important when it's one of these big jobs where you are not only trying to get the customer set up with a good system, but start a relationship for service and maintainability in the future. Mission Accomplished. Finally, they took tons of time with me explaining how each component would be installed, and a very thoughtful and insightful explanation into why you recommend those pieces. Not at all in a pushy sales way. I'm really excited about our new system and it just so happens today is the coldest day of the year and we have invaluable peace of mind! It also looks like a work of art - the company absolutely takes pride in their craft and it shows.

My wife and I bought a house in Havertown, PA while living in California. My local parents…read moreinformed me that the A/C was not working. My wife and I engaged with Borden as the unit is a Bosch and not all A/C companies service the brand. My wife gave the receptionist her credit card number and asked her to fix any issues and/or perform routine maintenance. She made this request because we did not trust my parents that the A/C was not working (user error more likely). We did not hear from Borden on the day of scheduled service. The next day my wife told me her credit card was billed $1200. Via text or email, the technician explained that my parents were using the wrong thermostat. The technician proceeded to place a float safety at the secondary drain pan and also recommended adding another return to the unit. He charged 300 dollars an hour for labor. His half hour drive was also billed at 300 dollars an hour. Let me be very clear. There was nothing wrong with the unit. My parents did not see a second thermostat. The technician then did 1200 dollars of work without consulting us. A float switch installation should not take 2 and a half hours by an expert. Three hundred dollars an hour is an expert wage. To top it off, a week or so later, our painter informed us the A/C was not working. My wife found a different company. That technician found that the float safety valve turned the unit off. The drain pan was full (good job Borden). When he purged the drain line, he found expected sludge and also PVC shavings and glue. So... Borden did a good job installing a float valve, but the shoddy workmanship contributed to a blockage. The new company charged $150 to clear the line. If I could give Borden zero stars, I would. I don't begrudge anyone trying to making a buck, but I certainly will never do business with them again.

If I could rate this company 0 stars, I would. TERRIBLE service. Jeff is okay. Edward Smith comes…read moreacross as a genuine business owner, but it couldn't be further from the truth! He overcharges and will charge you even more AFTER initially quoting you a price when the job is done. He is very unreliable, not trustworthy and his employees do not show up on time. If anyone actually reads this review, I highly suggest finding a totally different company to work with. Edward takes advantage. I do NOT recommend this company at all. He also comes across as perverted and sneaky, however that is a different issue. Please save your wallets and time! Go somewhere else!

Jeff and Ed are two of the best heating and AC people in the business. They will never try to sell…read moreyou something you do not need and will always come in with the highest quality equipment at a great price. They installed a vent-less AC (the blower is in the bedroom and the condenser is in the yard) in my attic bedroom and took the extra time to ensure that the copper pipe was one solid piece - so they had to bend it about 6 different ways to get it installed. It took extra time but the quality is always first. They had repaired my heater after another heating company over charged me and it still did not work. At the time I asked if I should put in a new system and he said that he could fix what the other heater company could not and get it to last a few more years with out any fuss. When my house central AC final died, they installed an high efficiency heater and AC that will cool and heat my house way better than the old and they did it for a few thousand less than the gas company offered. These guys have done work from friends of mine as well and thy have been pleased. I highly recommend these guys if you have any Heating or AC issues.

Great experience working with Boyd. Very professional estimate and review of options and a very…read morecompetitive quote. Installation was very smooth process with two very professional and personable installers. Highly recommended! Jim in Chester Springs.

I meant to write a review in January of 2018 but did not get around to it. In December of 2017 the…read moreBoyd team replaced a 30 year old four zone heating/hot water system in our home. Brandon was able to offer a variety of energy efficient designs with fair and attractive pricing. We chose a burner with efficiency close to 90% combined with an indirect water heater. We kept the original four heating zones & added one more for the indirect water heater. The installation crew was very professional and knowledgeable. The installation did away with zone valves and utilized separate circulating pumps for each zone. The hot water zone is set up to have priority over the heating zones to provide for domestic hot water as needed. Super job. The entire staff from office to technicians was responsive and professional. We are very happy to have found this company.

We called yesterday when the kitchen faucet blew apart and soaked our daughter. He was here today…read morewith his son to replace it. While they were here they also noticed a potential water leak issue with the dishwasher and fixed that. Prices are reasonable. Service was amazing. And I couldn't be happier. Check him out in the Downingtown area. 610-656-3600.

Get ready for every "excuse" in the book. Peszek strung me along for 19 calendar days--which…read moreamounted to three no-show appointments and erratic communication.  When I finally drew the line, he flew into a (voicemail) rage....ranting righteous indignation that I wasn't showing him more understanding. Ironically, it wasn't his blatant disregard for a customer's time or the inconvenience he unnecessarily created, or his entitled expectation of unquestioning and unlimited customer patience (all substantiated via saved text messaging) that prompted this post--although, that in and of itself would have warranted one; rather it was his unhinged, raving voicemail that precipitated this review.  His overreaction to a customer expressing confusion and disappointment was truly concerning, even somewhat alarming--so much so that I felt an obligation to share this experience, lest others be subjected to the same disturbing behavior.

Brandywine Valley Heating and AC (BVHAC) has been maintaining our oil burner, AC and associated…read moreequipment for many years and we are totally satisfied with them. When we wanted to replace our 34-year-old heating and AC equipment, they had the best price and provided quality Trane equipment. Their installation and everything was the very top of the line. I highly recommend BVHAC and give them 5 stars. Steve McEvoy West Chester, PA

We called Brandywine Valley to get a quote to replace a heater blower in our HVAC system. The…read moreproblem had already been diagnosed. In fact, thru Shorty's in Indiana, we were quoted a price for the Carrier brand blower motor- $790 In fact, Shroty's told us what an easy fix this particular blower motor was. https://shortyshvac.com We called Barndywine for an explanation and were unable to get a breakdown of parts/labor, nor could we learn if the company was using an EOM (Carrier for our HVAC) blower motor or an aftermarket Blower motor. We were quoted a price of $1800. We have no idea what that $1800 entailed. There is no transparency. Doesn't seem like a lot to ask what the price of $1800 entails. NO RECOMMENDATION

On May 30th, 2023 James Brown PHAC did a great job of installing a discharge pump in our basement…read moreto evacuate drain water from our kitchen sink one floor above and the washing machine adjacent to it. Their technicians arrived on time, got down to work, were professional, courteous and completed the job the same day. We requested some extra bracing and noise-reduction and Doug again was on time and addressed the issues. I highly recommend James Brown for any plumbing needs you have at a reasonable price.

During this deep freeze weather my heating system gave out. Scott and his team were quickly…read moreresponsive to my needs. Spent two days installing a new system. His two employees Tyler and Jim worked for two days until the system was replaced. They were extremely professional, efficient and did a great job. Scott, their boss, touched base with me both during the work and after completion of the job to gauge my satisfaction with their work. Simultaneously, a plumbing job that was scheduled prior to my loss of heat, was performed by Joe. To say he was personable and professional would be a huge understatement. What a great team!