Super outstanding service. My first time here. Yelp referral. The owner was very attentive to my…read moreneeds and all the customers that were at the shop. Reasonably priced. Flexible appointment schedules. Great location at Shallowford Rd and Dresden. I definitely would recommend and will be back.

My vehicle needed immediate attention. This shop had great reviews…read more When I tell you, they gave me stellar service, they did. I didn't feel duped. Repairs were done quickly and effectively. I have renewed faith in my car because of them. If I need any more auto repair done, I'm bringing my car to them.

Michael came out and he was early. Very nice. My car has its own issues and worked through each one…read moreof them, kept me in the loop the whole time. Got everything fixed on my car and it sounds so much better. The pricing and service were great. I recommend them and will use them in the future. Thanks guys!!

All I have to say is Joshua misdiagnosed my vehicle issues multiple times and over $900 plus later…read morethe problem still existed. As a matter fact the work that he did on my vehicle caused me to almost die on I-85 days later! Use at your own risk!

Went in for tire rotation and alignment services. Service was efficient, fairly priced, with…read more Donnie providing very useful information regarding future services. Highly endorse this family owned business.

Great Work Had the brakes done on the van... I really…read moreappreciated the quality and the fact they didn't try unnecessary up selling ... Go

These guys were great! Easy, fast, quality service! Seamless transaction! Great Price for my…read moreMercedes.

Top tier! Munich West takes car of my vehicle like it was one of their personal possessions. I…read moreappreciate the flexibility of the employees and advice of care for my Audi.

You can't get better automotive car services in Atlanta. Mr. Thanh is top notch, professional,…read morecaring and above all has fair prices for all services and he will work with you as well. While in Atlanta Clarkston area I always go to Mr Thanh and if I'm travelling and have to use someone else...I verify their repair work by Mr Thanh. He's awesome.!

These guys are the best! Friendly, thorough, honest, affordable and flexible. I'm only sad that I…read morehaven't found them sooner. I was offered to look at my busted parts that they replaced without even asking as he wanted to assure that the work was necessary. They don't mind if you bring in your own parts. Quick turnaround with well done work. Great pricing and friendly service! I love this place! And as a bonus, a great coffee shop is right across the street while you wait.

I recently had an AC inspection service and also my window master switch replaced on my Subaru…read moreForester. I was extremely impressed with the customer service and the speed at which everything was done. Very professional. Highly recommend!

Okay! I'm adding to Pure's sterling rep on here...they were awesome today. Bennett was kind and…read morethoughtful - gave it to me straight - had a slow leaking tire, they patched it in 30 minutes and I was out the door. Having trustworthy folks with a car is everything. Pure came to me via recommendations on Next Door and all of the good word from folks on there was spot on! Thank you for making this an easy process Pure!

This place did amazing work on sime damage to my car. Their work was flawless and reasonably priced…read morewith a quick turnaround time. They are also the nicest people. I highly recommend them.

Honestly, I didn't like your work. You're good at painting, but bad at installation; you just used…read moreglue on my car. Of course, after a couple of months in the hot sun, it's going to come off--and I paid $1,200 for the job. It's awful. The front of my car looks like a jigsaw puzzle. And on top of that, you wanted to charge me even more money.

Bavarian Imports on Howell Mill Road in Atlanta referred me to Karma VW and Audi in Scottdale,…read morelocated just northeast of Decatur in DeKalb County. Bavarian referred me to Karma for a second opinion after Bavarian recommended a $6,000 engine replacement for my 2001.5 Volkswagen Passat 1.8T with about 303,000 miles. You can read my Yelp review of Bavarian for details on that. My service advisor at Bavarian said my engine had maybe six months before it would brick (die) and that I should consider putting that $6k instead into a new or used car. As the original owner of my car (still original engine too), I didn't want to give up on it just yet. I took my car to Karma, got that second opinion, and Karma saved my car. It's starting and running better than it has in a long time. General manager Jonathan Parker and mechanic Mike truly are VW specialists. Thank you, Jon and Mike! If you have an old VW or Audi and are looking for a good mechanic in the Atlanta area, this shop is worth the drive. It was for me. Karma is the sixth independent VW/Audi specialty garage I've taken my car to since 2009 and about 105,000 miles. Before then, I took my car to VW dealers. Jon has worked at three VW dealers and two independent garages. One thing that makes Karma different from other independent garages I've been to is Jon and Mike like to do things by the book. Other shops were/are OK with shortcuts and workarounds that aren't factory spec, so keep that in mind if you've had work done to your car that isn't to original VW/Audi design settings. I took my car to Karma (and Bavarian) to diagnose my engine occasionally misfiring upon cold starts. Karma's diagnosis was completely different than Bavarian's. Bavarian said old valve guide seals were causing oil to leak into my cylinders. Karma's diagnosis, per my invoice, was: "Found fault codes stored for secondary air injection. Found someone has misrouted vacuum hoses and blocked several off. Ran output test on secondary air pump. Failed. Found kombi valve sticking open, which allows water vapor from exhaust to build in secondary air pump, which has killed it and popped fuse." Yes, I was aware my previous two mechanics/shops had done various work to my secondary air injection system. Lately, I was OK with "deleting" or removing the secondary air injection system because I was told by at least one VW/Audi specialist that the system was for emissions only and that it didn't affect the running of the car. That was true to a certain extent as I drove my car for several years with the P0411 check engine light code for "Secondary Air Injection System Incorrect Flow Detected." What Karma did solved that problem. Mike performed the following, per invoice: wiring repair at ignition coil harness, removed bumper and replaced secondary air pump and mounts, replaced kombi valve and cracked 90-degree hose, replaced fuse for secondary air pump in ECM box, properly routed vacuum hoses and replaced all of them, and set readiness code to ensure no other engine performance issues. All of this work, parts and labor, cost about $2,500. Mike found some other stuff wrong with my car, which I authorized he and Jon to fix. Mike replaced: my leaking valve cover gasket and camshaft adjuster seals, faulty blow-off valve, and boost pressure control valve. This other work, parts and labor, cost about $1,000. My total bill was $3,477.94. As Jon put it, "Better than a new car payment." I agree. At the time of my visit, Karma's labor rate was $140 per hour. For comparison, less than two weeks prior when I was at Bavarian, their labor rate was $150 per hour. I have no idea what VW and Audi dealer rates are like these days. The bottom of my invoice says all of Karma's work comes with a 12-month, 12,000-mile warranty, which is the same as any VW dealer. One thing I really liked about my experience with Karma was the after-hours drop-off and pick-up. I was able to drop off and pick up my car when it was convenient for me. I didn't have to take off work or wake up really early or anything like that. I actually never once visited this shop when they were open. All communications I had with Jon were via Yelp messaging (initially, to set up my appointment), email (to get an estimate in writing/PDF), and phone calls. I paid over the phone too. Convenient. I will say, over the phone, Jon talked really fast for me and sometimes, it was hard to hear/understand him, so it was hard for me to process all of the information he was telling me. We think at different speeds and I'm slower. Also, I'm not a VW expert like him. In general, I try to understand all of the issues and work done to my car. Just from our phone conversations, I could tell Jon was very busy taking other calls and seeing other customers come into the shop. I could hear all the activity and he had to ask me to hold several times, which I didn't mind. Based on this experience, I plan to take my Passat to Karma for service for the foreseeable future.

Had a 2009 Audi, by the time I found this place it was already in engine failure for the 3rd time…read more They did what the could, it was time to be grateful for the memories and let it cross the bridge to "we buy cars"! Please learn from my lesson. If you have an Audi or VW, please tow to this shop before doing anything. I only wish I would have known. RIP cute money drain.

they check my oil and all other items and give me a listed of what needs fixing and the price very…read morenice lady at the desk, clean waiting area good snacks, not a long wait time

I called and spoke to Gary, who asked me to come in between 8 and 9 the next morning to leave my…read morecar with him. It was a warranty repair, so I did expect him to take his time with it. I received a call at 10:45 from Gary to let me know that my repair had been approved and that he had to order the part. If he got it in by 3pm, I would pick up my car same day. If not, the next. I get a call at 3:50, from Gary again, telling me I was good to go. Incredible! He had even put air in a tire that needed it. Outstanding and prompt service, with calls each step of the way. I would have The Oil Pit work on my car again. Thank you!

So I'm going to list this in pros and cons and explain as I go…read more Pros: + Awesome waiting area - I've been in a lot of auto shops before, and waiting areas are important, but often not paid much attention to when it comes to auto repair shops. I mean, I have been in shops where the waiting room was literally a couch on the side of the garage. This is a tragedy because auto repair usually takes quite some time, especially if they have to order parts for your vehicle. This place, though, has a beautiful waiting area. A water cooler, several nice chairs, a children's play area, a large screen TV, several magazines on topics other than cars, including TIME magazine. There was also a nice bathroom for anyone waiting a while like I was. And on another note, in the bathroom I saw a drawer labeled "feminine products." In an auto shop? It blew my mind. + Good service - I called 3 different auto shops when I was looking to get my brakes done. This one was the only one that actually picked up the phone. They had a regularly manned front desk. The main person who handled the back and forth between the mechanics and me seemed to be knowledgeable about the mechanic side, but also able to deal with customers with ease, which is rare. The rain also started to pick up as I left, so he let me leave out the back instead of having me walk in the rain to my car. + Clean auto shop all around - Not only was the waiting area clean, but the auto shop itself was as well. + Fair pricing and knowledgeable mechanics - All labor and parts are broken down on your bill, and if there is extra work that needs to be done, they will discuss it with you first. It was also nice that they managed to get a picture to show me of the part that needed to be replaced, so I knew they weren't just making stuff up. Cons: + Limited parking at the office - There are only three parking spaces before the mechanic's yard. Two were used when I got there. If anyone had arrived after me, I don't think they would've had anywhere to really park unless they went directly into the yard. In general, this auto shop was very good. For most, the experience would've rated fantastic, however, I'm particularly picky when it comes to auto repair shops. Before I moved to Atlanta, I had a regular mechanic in Oklahoma who was better than any other I've ever had. He was the kind that walked you out to the garage to show you all the problems in person that he found with your car. He also did the job in half the time in comparison to most repair shops. Had he repaired my car on this occasion as well, if I know him, he would've told me the extent of the repair within the first 15 minutes that he was working on the car, and likely had the repair done within two hours. In comparison, it took over an hour and a half for this shop to even ask for my consent for the bulk of the repairs and another 2 and half hours to complete. By industry standards, this shop is still very good, and would be rated probably as one of the best in the area. However, its still not on the same level as the auto shop I had in the past. Therefore, it still left me feeling less than completely satisfied.

Always the best. Costs a little more but extremely worth it. Fantastic service. Great quality…read morerepairs. Timely communication.