Amazing staff, clean building & office. Very professional and took care of my medical needs while…read morethere.

Our visit was a very long wait - maybe around 2.5 hours- but it was also a full house of patients…read more Once were called, things moved along very quickly but also the nurse and the doc allowed us time to ask questions. So while it went quickly in the back, it was not rushed. The medical staff was very friendly. I would say aside from the long wait, it was a pleasant visit for an urgent care. I saw a lot of bad reviews on Google about the front staff. I would say they were overly friendly but they also were not rude to me.

If I could give this place more than five stars I would! I had an accident while searching through…read moreboxes in a storage unit I fell, hit the corner of a bed frame and it cut my wrist pretty bad. I was alone at the time and wrapped my bleeding wrist and drove to the nearest hospital where after 45 minutes of not even getting back to triage I left. I wasn't sure if this walk-in clinic could help me because I knew I needed stitches but I thought I would stop and ask, so glad I did! After looking at my injury they immediately took me back and went to work on me. The entire staff was especially kind and helpful and I highly recommend this clinic!

Unprofessional and unskilled. It's a waiting game. My son waited an hour and half to be seen, just…read morefor a nurse to walk in and say, " I'm confused, I think I may be in the wrong room!" then waited additional time. The nurse practitioner FINALLY saw him, and sent him home without any antibiotics with a very bad upper respiratory infection. Needless to say, we went to an actual doctor where my son was prescribed antibiotics and soon recovered. The Practitioner is seemingly very uneducated at the Kingston ExacCare.

Friendly, fast, professional, open early. Outstanding care and followup. What else are you looking…read morefor?

I had a really great experience here a few months ago. The care team was efficient and kind…read more Today has been hostile, rude, and completely unprofessional. I thought I may have arrived at the wrong place it's so bad. I've been waiting an hour in an exam room (they have 4 total). All I hear is a party out at the "Clinical Station." Lots of laughing and joking, no work being done. I'll update this again the next time I attempt to get care here. Sad, really.

Passing through town this morning on a trip and found myself needing to see someone for a…read morerespiratory infection. I can't say enough about this facility. Was treated wonderfully, tested for flu and strep, examined, and left with medication all in less than an hour. Very competent staff. Great service.

From the owner: Open 7 days weekread more

This took forever. I called ahead and made an appointment but I don't know why they would schedule…read morean appointment if the doctor doesn't see you for over an hour and fifteen minutes after the appointment time. Also it stunk like cigarettes inside. Not going back

Not sure why they bother scheduling an appointment in advance and having you check-in online, when…read moreyou just end up waiting behind all other people in the waiting room upon arrival. Don't bother scheduling an appointment- just walk in and wait like everyone else.

Had an appointment for 2. After 3 still waiting. We won't be back. Don't come here unless you have…read morean afternoon to kill.

Nurse Lorena is very nice and caring. She took such good care of me the boys in the lab are funny…read moreand nice. Great time and great place to go to. HIGHLY RECOMMEND

Overpriced, poor service, with a staff that has little to no knowledge. Front desk clerks are rude…read moreand don't treat anyone with compassion or care.

Clean, efficient, friendly and very good medical care and customer service. Thank you!read more

Comment: They are always very quick to call us with the results of blood work or tests..The staff…read moreare always friendly and courteous. The Dr.listens closely to our concerns and takes them into consideration when helpin us to make our health care decisions..

I've had a very frustrating experience with Athens Family Practice. The older lady sitting on the…read moreright when you check in is consistently rude to patients. I've personally watched her speak disrespectfully not only to people checking in, but also to some of the employees. When you're already coming to a doctor's office stressed or not feeling well, the last thing you want is to be greeted with that kind of attitude. Their appointment scheduling also needs serious improvement. I was told there was an opening, got scheduled, and then when I showed up they told me the appointment was actually for a completely different day and time. That kind of mix-up wastes people's time and shouldn't be happening at a medical office. To make things even worse, they later told me I had "rescheduled too many times" and that they were considering dropping me as a patient -- which was extremely frustrating considering the scheduling confusion on their end in the first place. Unfortunately, the care itself didn't feel much better. It often seemed like the doctors were just trying to put a temporary bandage on issues instead of really figuring out what's going on and helping fix the problem. Overall, the front desk professionalism, scheduling system, and quality of care all need major improvement. Patients deserve to feel respected and confident in the care they're receiving, and that just wasn't my experience here.

I cannot say enough good things about this office. Office staff and clinical staff. I have been to…read morethe walk in clinic there several times and have always received the best of care. I also use them as my primary care and feel heard. My Dr takes the time to listen to me and not in and out. I don't ever feel like just another number. I feel like a patient!