I've had a very frustrating experience with Athens Family Practice. The older lady sitting on the…read moreright when you check in is consistently rude to patients. I've personally watched her speak disrespectfully not only to people checking in, but also to some of the employees. When you're already coming to a doctor's office stressed or not feeling well, the last thing you want is to be greeted with that kind of attitude. Their appointment scheduling also needs serious improvement. I was told there was an opening, got scheduled, and then when I showed up they told me the appointment was actually for a completely different day and time. That kind of mix-up wastes people's time and shouldn't be happening at a medical office. To make things even worse, they later told me I had "rescheduled too many times" and that they were considering dropping me as a patient -- which was extremely frustrating considering the scheduling confusion on their end in the first place. Unfortunately, the care itself didn't feel much better. It often seemed like the doctors were just trying to put a temporary bandage on issues instead of really figuring out what's going on and helping fix the problem. Overall, the front desk professionalism, scheduling system, and quality of care all need major improvement. Patients deserve to feel respected and confident in the care they're receiving, and that just wasn't my experience here.

I cannot say enough good things about this office. Office staff and clinical staff. I have been to…read morethe walk in clinic there several times and have always received the best of care. I also use them as my primary care and feel heard. My Dr takes the time to listen to me and not in and out. I don't ever feel like just another number. I feel like a patient!

It took me 4 months of doctors visits and hospitalizations with different doctors before someone…read morerecommended Dr. Cox. In one visit he knew exactly what was wrong and I'm well on my way to getting better. Dr. Cox is friendly and gentle during examinations and clearly knows his stuff. If you're having trouble and it seems no one can figure it out, ask for Dr. Cox.

Stopped going there for Medical care. Every time you go in there is different staff members,…read more there have been three physician assistants in the 6 years I did use them as a doctor. You can be given a morning appointment and will be called and told the Doctor has decided to come in later that morning. When you do go you often aren't seen until almost an hour after your appointment time. They push products that the doctor endorses as a side business. While he continues to barely be available he is opening more locations.... How about be available at the locations you current have. I changed offices and what a difference in my medical care

This group is good, Scott Coffee has became my trusted doctor after became Ill and he was able to…read moreget me back on my feet and feeling great. Though they could be a little better with reminders once your there they will take care of your needs then get you back in action. Most times they see me the same day, and have a straight forward approach. The staff offers options for your care, (something i don't care for) i' not a Doctor of medicine and don't care to be one. If you see the DR. Coffee he will put you on the right path however the staff tends to offer you different choices. The bottom line i don't want choices i want results, but if you stick with this group you will get results and feel better. Mostly the DR is a home town man with a seemingly good moral compass. i use them on a regular basis and have never felt better. only problem i see is the Tennessee volunteer room, i would gladly change that to crimson tide! (joking of course) yall go see them.

As a local family practice and I am happy with the proper service and personal that work there as…read morethe medical staff. The Doctors are very knowledgeable about the needs of the patients and what is best for them.

From the owner: McMinn Primary Care is a full-service primary care, walk-in and occupational health clinic…read morededicated to serving the residents and industry of McMinn County

Reply to calls is almost just to long of a wait that is if you get one. The staff is very good but…read morenot comms between staff and Dr.

Totally clueless when it comes to thyroid issues. Told me to see a shrink even though I had medical…read morerecords for 8 years showing tests and meds for hypothyroidism. I couldn't believe what I was hearing. His nurse acted embarrassed when he left the room. I told her that he was a nut and I left. I ended up paying the guy because I hate to have to owe anyone money. I was also offended by the Botox posters plastered all over the waiting room walls and hallway.....and then you see a Biblical scripture facing you you when you go to the pay window. I thought that was a bit ironic. I am not complaining about the scripture, just that it was placed in the middle of all these botox posters....weird. Had to wait for ages as well and waiting area was the size of a closet. The exam room was _smaller_ than a closet! Stay away!!!!!!!

The emergency room is not always the best on a rare occasion will they get something right. The…read morestaff is nice but I do think their doctors and nurses could use some more training, however, the labor and delivery are pretty good.

I received phenomenal care in my cardiac rehab at Starr Regional. The staff were amazing. The care…read more& attention provided were beyond my expectations. In the middle of June, I received two letters (bills) from Starr Regional. I had paid all of the bills as they came without hesitation, but these two final bills both had my name but also had different account numbers which led me to question their accuracy. I called Starr Regional to get clarification on this discrepancy but was so frustrated by their infernal phone system that by the time I got a real person on the phone & she kept asking verification question after verification question, I volunteered my favorite color, my favorite singer & some other worthless tidbit. I finally calmed down & apologized for my frustration, but she had already hung up on me. I did not immediately call back because my frustration would not have been pretty. I called back two weeks later & was quickly transferred to a different number which turned out to be a collection agency. I received their last bill in mid June & they sent me to collections in early July. The medical staff are awesome. Their phone system is absolute. The billing department are bass turds. I tried to reach out to the business office to make a complaint & to get clarification on these billing irregularities, but could not get any answers. I will never darken this hospital again. Great & talented staff cannot make up for the crap they pull in billing. Starr Regional sucks epically.