Casey and his staff are a very professional and responsive medical practice. Highly recommend!read more

I started seeing Casey in early 2020 I believe. At first he seemed knowledgeable and understanding…read more Then I got Covid and was told basically they couldn't help me with the shortness of breathe I was beginning to have because they wouldn't see me in the office. I was left to deal with it on my own by going to the er or another walk in clinic. That should have been my first red flag. I continued to see him for different things that would come up, I had 3 different occasions where he called in a perception for me for medications I was ALLERGIC to. One time ended up taking at least one dose of it because I trusted my dr to be competent. Thankfully it only gave me very mild symptoms. I was just told today that they wouldn't see me as a patient anymore or prescribe the anxiety medication he recommended me try because of a $46 balance. However, I hadn't been billed for that amount. Also, the reason I owed that amount was because I went to his office for some UTI symptoms and paid for that appointment the day I was seen (which is usually what happens, you pay when you come in for the visit). He then told me to come back the following week for a yearly check up. His nurse Sandy left the room to confirm that my insurance covered that yearly check up, when she returned she told me it did so we scheduled the next appointment. I then went in the next week not required to pay anything when I went in like I usually had to do. Then about 3 weeks later I get a bill in the mail for the office visit and the blood work! This place really only cares about the money they can get from people. To be honest, I'm not sure why I stayed with them as long as I did since clearly medical incompetency could have been very bad for me with being prescribed medication I was allergic to. Medication that was clearly stated on EVERY form I had to fill out. I could have written one time off as a mistake but to have it happen 3 different times... that unacceptable! My suggestion find someone different! If you need a walk-in clinic go somewhere else, honestly anywhere else would be better than paying for help from someone who doesn't even read a chart before prescribing meds.

I went to the hospital for a racoon scratch. Dr. Jackson was very nice and helped me with my issue!…read moreI felt as if he was more of a friend by how he treated me. He was also very professional. I was very pleased with the whole service and as well as nurse Janice. They were were so sweet the both of them! 5 stars to them both!! Thank you.​

Clean, professional, and caring. I went there after 5 pm with an order for an x-ray. They…read moreregistered me in the ER., in 5 mins I was wheeled to x ray. Good experience. Thank you

If I could give this place more than five stars I would! I had an accident while searching through…read moreboxes in a storage unit I fell, hit the corner of a bed frame and it cut my wrist pretty bad. I was alone at the time and wrapped my bleeding wrist and drove to the nearest hospital where after 45 minutes of not even getting back to triage I left. I wasn't sure if this walk-in clinic could help me because I knew I needed stitches but I thought I would stop and ask, so glad I did! After looking at my injury they immediately took me back and went to work on me. The entire staff was especially kind and helpful and I highly recommend this clinic!

Unprofessional and unskilled. It's a waiting game. My son waited an hour and half to be seen, just…read morefor a nurse to walk in and say, " I'm confused, I think I may be in the wrong room!" then waited additional time. The nurse practitioner FINALLY saw him, and sent him home without any antibiotics with a very bad upper respiratory infection. Needless to say, we went to an actual doctor where my son was prescribed antibiotics and soon recovered. The Practitioner is seemingly very uneducated at the Kingston ExacCare.

I have been going to Crossville Medical Group for years, seeing Dr. Elizabeth Petty. I couldn't be…read moremore pleased with her as my primary doctor. I am always treated with respect and friendliness. I have had blood work done there and the nurses have always been pleasant and caring. Anytime I need to see my doctor I never have any problems making an appointment. I have also visited the walk-in clinic there and it didn't take long to see someone and get a prescription if one is needed. I would recommend Crossville Medical Group highly.

Most times you can't make an apt. Without leaving a message then when you get a call back they…read moretransfer you and you sit on hold for another 5-10 minutes. Not at all impressed with the primary care options either. If you want to change doctors you have to give a reason then they meet and decide if you can change. I believe the surgery center is much better. But for a primary care person I think you're better going elsewhere.

Anyone who takes the time to listen to the life stories of all grandma's grand children is both a…read morescholar of patient and a gentle man. I have recently had the pleasure of keeping my grammie company while she recovers from medical afflictions. Already, I have been introduced to several of her doctors, of whom, I've never been a fan of - here in Crossville, it is warned to stay far away from the medical community(as they don't know what their doing). I was pleasantly surprised at the attention grams received. Not only did they know her name, they remembered her many stories and asked follow up questions regarding them. They knew, without looking into her cooler of meds, what she was on and how they would react to a new med. They took the time to listen to her go on about me - she always makes my life seem so much better than I view it and so I listen too :) - and have the most gentle of ways to bringing the conversations back to her medical care. Kudos to Dr. Johnson and his staff for actually being present and listening to your patient... I am no doubt a fan!

We have used Crossville Medical Group for 16 years and have always been treated professionally and…read morehad a correct diagnosis of our problems. I do know that the Doctors don't make all the decision as to how the office is run. Medicare, etc. has a lot of say in what type of treatment you will receive when you go to any Medical facility. We have never waited more than 30 minutes to get in to see the Dr. and same in the exam room. We will keep our Doctor there and be happy that we can go to a local facility to be treated.

This facility has ridiculously long waiting times. You can wait on the phone for hours and the last…read moretime I had a 10:00 am appointment, the doctor didn't see me until noon. They must be incredibly greedy to overbook like this.

I never write reviews on business, but this was hands down the best doctor I have ever been to! Him…read moreand his wife were beyond kind and so helpful!!!!

They came when we needed them! Professional and Fast. Thank you for getting my husband feeling…read morebetter.

The most professional and caring staff, they cared for my grandmother at Cumberland House. When we…read moregot the call, she was passing; the R.N. sat with her until she passed and until we got there. She was not alone.

My wife passed 6 years ago as a patient in the Cumberland House. I make a contribution every year…read moreout of the gratitude I feel for the care and compassion the staff gave her from the hour she entered to the hour she passed. Quite frankly I don't know how they do what they do and do it so well. We are so fortunate to have this facility available to us.