I was not satisfied with the cleaning of my sofa and chairs. In previous times it has came up lovely with my own Bissell but I was unwell and couldn' t clean it this time so, I booked Chem Dry. They do NOT give you your money back as they state in their pamphlet. I was told through Trading Standards, who I got involved to fight my case, that Mr McMillan Snr was satisfied with the cleaning even although he hadn't seen it for himself as it was carried out by his son .Mr McMillan Snrs pamphlet, that you get when the cleaning is completed is not to be believed and another warning to any new customer is to not sign the paperwork that you are presented with at the end of the cleaning as you are signing away your right to your money back. I did this even although I pointed out that I could still see patches which didn't look clean but I was told these were damp patches and they would disappear but they were soiling that hadn't been cleaned properly. Another thing is that they take photos in your house without your permission. This is supposed to be used in their pamphlets as before and after but after learning that Mr McMillans word can't be trusted who knows what other photos of your possessions (e.g antiques, family photographs or even your security measures that you have in your home). read more