Forget the fact that I think their spay and neuters look like butcher-job. Forget the fact that…read moretheir prices feel drastically higher than other clinics. How about the fact that it appears they don't even do the actual medical work as they claim they do? Today I had to put down my kitten who was spayed here just yesterday. When they released her to me, she was very lethargic, and barely could breathe. Bringing her back in today, it turns out she had a collapsed lung likely due to pneumonia, and likely infection relating to kidney issues. As far as I'm aware, no apparent tests were run that would check for any of this beforehand. Additionally, on discharge, the checkup form they gave me indicated that they had checked her respiratory abilities and found no issue. It appears that they did not check for this on release though, as I suspect they would have noticed something was wrong. Unfortunately as a non-trained professional, it was just assumed to be the reaction from the anesthesia. The kitten's condition and breathing was in the same state from the moment I picked her up to the moment she was put down. To make this more frustrating, the clinic also couldn't keep her there to attempt to save her over the weekend, as they didn't have weekend staff. Instead they recommended to pass her off to an ER location that would cost $3000 a day for a chance of her to make a recovery. In the end the hard decision was made to end her suffering, despite her short life lived. Of course there's really nothing the public can do, as the wonderful animal medical system often feels like a massive hustle for the consumer and leaves you with no legs to stand on. I would not recommend this clinic to anyone. I believe there are much better, and cheaper, options in town.

The most kindest, empathetic, patient and down to earth group of people I've ever met at a vet…read moreclinic. If I were still a vet tech, this is the ideal clinic. I would've loved to worked at. Dr. Erkman is a very knowledgeable and a thorough veterinarian. I would trust any of my animals with her! Her people skills are outstanding and they way she speaks to you is very respectful, rather than at you. HUGE shout out to the techs also! The way they handled my sick baby girl with such love and gentle care was superior! Taylor at the front has the greatest and most understanding voice, a true comfort and vital asset. She has the friendliest smile and helps out you at ease immediately. From the bottom of my heart, thank you AAH

I spoke with the hospital after my original review, and I appreciate that they took the time to…read morediscuss what happened and work through some changes with me. We are going to try a few new things going forward to help avoid a repeat of the prescription issue. I also want to be fair in saying that probably 99% of my interactions with this hospital have been positive. I have three pets who receive care here, and overall I have been very pleased with the staff and the treatment they have received. The situation that prompted my original review was frustrating, particularly because it involved a prescription my pet had already been without for two days, and I still believe communication in that moment could have been handled better. At the same time, one negative interaction should not erase the many positive experiences I have had here. I appreciate the hospital reaching out, listening to my concerns, and being willing to make adjustments. I am hopeful that the changes we discussed will make things smoother going forward.

Dr Fink is amazing. He has a couple of techs that work with him and they are wonderful and so sweet…read moreto my dogs. Dr Fink is taking care of my dogs not trying to sell me something. Highly recommend this hospital and Carla will get you set up. I'm a big fan!

dr mason did hip surgery on one of my cats ; he and that office are the best ! it's as if he had…read morenever had surgery ; it's been 6 months and he's great ! one of the male techs was so nice and explained everything post op and carried him to my car. i also think their prices are the most reasonable!

Rude Animal Clinic…read more Root failed to properly handle my cat's blood sample. Their own medical record says it was "left out." Because of their failure, my cat had to come back for another stressful trip, restraint, and blood draw that should never have been necessary. There was no apology, explanation, acknowledgment of what they put my cat through, or effort to make it right. Dr. Emily later called about the replacement bloodwork and again offered no acknowledgment or apology. I took the issue to the owner. It took nearly two weeks and repeated follow ups on my part to get a final response from Dr. Ayers. He ultimately acknowledged both the botched blood sample and the lack of apology and empathy. I asked for one thing: refund what I paid Root. I did not ask them to pay for the second vet, reimburse my additional expenses, or compensate me for all the time their failure cost me. They acknowledged the failure. They acknowledged how poorly they handled it. They refused to make any amends. I initially thought this was an unfortunate failure handled poorly by individual employees. After taking it all the way to Ayers, the owner, I came away believing the accountability problem at Root is modeled from the top down. I trusted Root with my cat's health. They failed. For anyone who wants the medical details: The replacement bloodwork led Root to suspect a blood parasite and prescribe medication. I had lost confidence in their care, so my cat never received Root's proposed treatment and I sought a second opinion. The second veterinarian told me stress from the repeat blood draw could have contributed to the abnormal results. Repeat testing showed the concerning abnormalities had resolved without Root's treatment, and the blood smear showed no RBC parasites seen. The second veterinarian instead focused treatment on my cat's gastrointestinal problems. Those findings gave me serious reason to question the medical conclusions that followed a blood draw my cat only had to undergo because Root failed to properly handle the first sample.

Dr. Hendrix is truly one of the most caring and skilled vets we've ever had. She genuinely cares…read moreabout both the animals and the people who love them. We drive an hour to see her, and it's worth every minute. Her expertise and personal touch have literally saved our dogs' lives more than once. We couldn't ask for a better vet!

Dr. Hand formed a special bond with our very reactive pit bull in seconds. Our pittie is 13. Dr…read more Hand will be her vet til the rainbow bridge. We love her.

Once again, the team (Dr. Sansom and nurse Dannette) at Blue Oasis saved my baby and got her back…read moreon track!! I moved 30 miles away from this place but will continue to come back no matter where I live. I LOVE the girls up there, they are truly in touch with my doggies feelings, whether they are going through pain or wagging with excitement! They are loving, patient, trustworthy and most of all so, so incredibly good to all of my pets. I can tell that they love all of my animals just like they were their own. I've tried going to other Vets closer to my house but I have never found a place like Blue Oasis, ever. I could sit here all day typing about how much I love this place and the girls but since I don't have that kind of time, you will just have to check them out for yourself. Blue Oasis is is unlike anyplace I have ever been too. I wouldn't trust my three babies to anyone else!!! Laura Medico

Where do I even begin? I cannot give enough praise to blue…read moreoasis. I called in yesterday trying to find the best place for my very anxious/reactive senior pup. He had a terrible experience years ago at another vet, so I was very apprehensive about bringing him in. Joy was SO helpful and so understanding over the phone. She gave me a game plan to bring him - with the least amount of distractions for him. I already felt so much better about the visit before we got there. We got there today and let me just say.. WOW! They. Were. Absolutely. Amazing. Dr. Haines and the nurse Mackenzie - were already in the exam room waiting for us, treats in hand. They were so welcoming that he warmed up to them immediately. Puppers didn't even need his muzzle- which he was THRILLED about- because he hates it! We now have a plan moving forward, to get him all fixed up and I'm beyond happy. Let's just say- when we got back to the car- I sobbed! I was so relieved and happy!! Then I came straight here to leave this review! And I will leave it on every site I can!! Maybe I'm the one who needs the meds to relax Seriously - I 2845891% recommend this place if you have an anxious pet like mine!

Dr. Gentry is wonderful. She is very experienced, knowledgeable, kind and professional. Highly…read morerecommended.

We have trusted Indian Lake Animal Clinic with our cats for years, and my mother has used this…read moreclinic for years as well. After what happened with our cat Cleo, we will not be returning. Cleo suddenly developed drooling and difficulty eating on Monday. By Wednesday night, her tongue was visibly split and hanging abnormally from her mouth. After she was seen at Indian Lake, we were specifically told to bring her back at 8:00 the following morning for surgery. I took the entire day off work, fasted Cleo for anesthesia, and drove approximately 35 miles from Nashville to Hendersonville to have her there at 8:00 AM. When we arrived, a surgical technician had me complete and sign the paperwork for her procedure. Only AFTER I completed the surgical paperwork did Dr. Maresha Cardona come into the room and tell me they were not going to repair Cleo's tongue. She told me the injury appeared very old, that they didn't know exactly what was wrong with it or whether something might be lodged underneath it, and that they could sedate Cleo to examine her tongue and then refer us elsewhere because they could not perform what they considered a complicated surgery. I declined to pay to have Cleo sedated there simply to be examined and then referred somewhere else. I put my injured, fasted cat back in the car and drove from Hendersonville back to Nashville in morning rush-hour traffic to BluePearl--after driving 35 miles in the opposite direction because we had been told Cleo was having surgery at Indian Lake. At BluePearl, their veterinarian examined Cleo, reviewed my video and listened to the timeline. Cleo had been eating and drinking normally before her symptoms suddenly began Monday. The BluePearl veterinarian told me the injury appeared to be less than a week old, not an old injury, and said Cleo would not have been eating and drinking normally if her tongue had been like this for a long time. BluePearl also characterized the repair as a relatively simple surgical procedure and expressed confusion as to why Indian Lake could not perform it. While Cleo was being treated, BluePearl called me about the antibiotic she had received at Indian Lake. I was told it did not provide the oral-bacteria coverage they wanted for this injury, so Cleo's antibiotic treatment was changed. If Indian Lake was not comfortable performing this surgery, I would have had absolutely no problem with an immediate referral. I could have taken Cleo directly to BluePearl. Instead, I took an entire day off work and put an injured cat through an unnecessary approximately 70-mile round trip, including Nashville rush-hour traffic, because we were explicitly told to arrive at Indian Lake at 8:00 AM for surgery. My issue isn't that a veterinarian decided a procedure was outside her comfort level. Referring a patient when necessary is responsible. My issue is that we should have been told that BEFORE being instructed to come for surgery and BEFORE I was handed surgical paperwork to sign. Thankfully, BluePearl was able to provide Cleo with the surgical care she needed. After years of trusting Indian Lake Animal Clinic with numerous cats, this experience completely destroyed my confidence in this clinic. I will never take another one of my animals there, and I will never refer another person to Indian Lake Animal Clinic.

Dr.Head is the best Veterinarian that I have used for my fur babies…read more. And his staff is amazing...great group of people

I just want to Thank Dr. Head ( Doc) and Staff for everything they have done for my fur baby over…read morethe past few years and also for Saturday Dec 7th 2024 for fitting in a very very very sick kitty cat and being upfront and honest with me about what needed to be done. They were so good to me on December 7th but my baby girl that I took there for 2 years loved them and they were great with her and just so kind to me especially when she had to go to the Rainbow Bridge earlier this year on March 22nd.I couldn't ask for better Vet care and such a Compassionate Staff. I will never forget how much you have done. Thank you again. Sincerely, Lisa Hastings.

I really can't express enough how wonderful everyone at CAH are. We got our son a dog a few months…read moreago and Sammy needed all his shots and neutered. The staff has always been friendly and helpful. You can really tell that they care about your pet. Dr Claire is amazing. She answered every question I had and treated sammy like he was her own. They discussed all the shots needed and made sure I understood which ones he didn't have to have but they recommended. I knew how much I was going to be paying before I left and there were no surprises. Sammy is a loved and cherished part of our family and I can say that CAH is as well.

Cumberland Animal Hospital is by far the best Vet I've ever been to. This place is beautiful so my…read moreShih Tzu is less nervous when we go, the techs are so sweet and clearly love dogs, and the Drs. are kind and go out of their way to call and check up on their furry patients. We see Dr. Cindy Hand, who is not a native of Tennessee but she clearly loves the area and takes her job very seriously. My dog is aging so it's important to keep him healthy and in my life as long as possible and these people feel the same way. This kind of care isn't cheap. However, I feel you get what you pay for and so far they have exceeded my expectations! Thank you!