I had mistakenly put myself into a potential financial debt. I had a way of getting myself out of…read morethe mess I was getting myself into, but it would take more money to get the money I needed to pay off all my loans. All the loan companies were denying me a loan because it appeared that I was attempting to add to my debt. I was able to speak to someone at Lendmark and explained my goal. They were nice enough to take a chance on me and give me the loan I needed. I realized that they didn't have to, but they did. For that, I am extremely grateful. I am currently on the path of getting myself out of debt, including paying off the loan Lendmark so graciously helped me out with. I would definitely recommend Lendmark to anyone and everyone. They actually care about people, and not just money.

Jeannie Moss at Lendmark is amazing, my brother in law has been trying to get a motorcycle for…read moreabout two months now. Two different motorcycle dealerships had him going around in circles. Well and. Moss at Lendmark informed him that he could purchase for a motorcycle with any of the dealers that her bank lends through. We are so thankful for her telling him this cause now he is getting a motorcycle that's worth more then what we planning on for a GREAT or should I say a Smokin' deal. Jeannie has been so patient with my brother in law for this whole thing. We highly recommend this bank and encourage for more dealerships to use this company for lending and people to use their motorcycle deals.

I have 4 banks that I keep our funds in, I don't like to keep that much all in one location. Navy…read moreFederal we came upon many years ago and wasn't happy with the product. Many years lager we attempted again on a recommendation, again, not a good turn out for the service. For an institution that supports the military and its vets, it's obviously only for those with 750 credit or better. So, no car loan, tho we did get one with a batter rate and one of our other banks. The main issue I have here, is each location is almost a replica of the other in design and concept. For some reason, these get more foot traffic than any other bank I've had in my 40 plus years of banking and investing. They can have 8 people in line, and there are still, no matter what the location, only 3 tellers. And all sorts of business gets transacted at the teller, so waiting 10 minutes per person is not uncommon. It's actually ridiculously common. I'm better served depositing elsewhere than doing a wire transfer when needed. There is no drive up window, so waiting in the comfort of your vehicle is not a choice. I will say the staff is usually very nice and kind, that's the only plus. The benefits can be had at other military banks without the long wait lines, hassles for folks establishing in credit, and better interest rates.

It was not busy that day since it was me and someone else waiting, and there were 3 workers at…read moredesks and 2 were occupied, and I waited for about 20ish minutes. It kind of reminded me of a government agency for sure. When the lady was finished with a customer she waited about 5-10 minutes to come and get me. After that it was pretty quick and polite. I'm trying to be fair here. Aragorn if there were 5 people.... I'd be waiting there for a long time. I'd end up leaving. Not to mention I was there on a weekday around 10.

This place is trash. Unorganized did not call until 2 hours later after the appointment time. Betty…read morethen Asked for more documents. Then she said call her back once, I sent the document. 10 minutes later I called back she on lunch. 1 provided the documents and I didn't hear from Betty for another 2 hours. She tells me she wants to do my truck as collateral. I said fuck no I can sell my truck and get the money. I wouldn't need a loan at that point. If I wouldn't have told you about my 3rd vehicle my truck I wouldn't be up for discussion. What a f****** stupid lady

The manager Erin is a HORRIBLE human being. I tried to explain that I couldn't find my loan and she…read moresent me the same link that doesn't work. She talks over customers and her customer service skills are sub-par at best! How she keeps a job in customer service is beyond me! I asked her to escalate my issue to the IT department and she actually told me no. Apparently it's because they are a financial institution, but it never stopped anyone from texting my phone and discussing my business without verifying they were actually talking to me! Also, what's the big secret about adding my loan account to the app? She is lazy and entitled!! She just didn't want to do any work! Come to find out, there was a system glitch on THEIR end. I was on the phone trying to figure it out for an hour, while I was supposed to be managing my own team at work. This is what we can expect from the BRANCH MANAGER!!? Really pitiful!! If anyone wants proof, I have the text messages!!! Thanks for nothing, Branch Manager Erin!!!!! You SUCK!!!

Friendly and easy to use for banking. Had the kids open their first bank account here when they…read moregot their first job. The account representative took time to provide education for the kids about keeping track of the account and balancing deposits and debits regularly. Been a good banking experience.

While living in Lewisville, then Carrollton Credit Union of Texas was super convenient. After…read moremoving to Fort Worth I discovered they don't have branches in Tarrant County. I checked out the different credit unions here and I made a really good choice with this credit union. The only downside is that they run your credit to open the account so of course that sits on your credit report for 2 years. On the upside the staff in Burleson is friendly and professional and they have plenty of convenient locations. Just so you know, if you open savings only you do not get an ATM card. You will probably want to bring much more but the opening balance requirement is only the $5.00 that makes you a member.

The loan I had gotten was $450.00, the intrest I'd paid was $179.74 total $629.74. I paid it off…read moreearly. If I kept on paying it it would have been way over $700.00. Charged me 39.94%. I will never ever do business with them ever again.

Quick, friendly, and very helpful. Will definitely come back as needed. Would recommend them in a…read morepinch.

Carla was SLIGHTLY HELPFUL. I had a check from my 401k that had to be cashed. The check was…read more$1200. They charged me $82 to cash it. Of course I was upset. None of the charts on the wall show a fee anywhere near that high. I was charged 14% to cash a check from empower. Do not use them if you have any other options. On top of being charged $82 to cash it she was soooooo rude. For $82 for a 15 minute exchange the LEAST SHE COULD BE WAS NICE AND HELPFUL. SHE WAS NOT. If I could give a 0 star I would. Literally the mafia has cheaper rates than ACE and probably nicer employees

Andy was very helpfu. He has amazing conversation and customer service. had a wonderful experienc.read more

Jamie is very nice to small kittens, dogs, children and hedgehogs. If she was on Mario I'm sure she…read morewould give you a mushroom to save your life. Although she is from Minnesota she pretends (not very well) to be from California. She always gives me the rare collectors dum dum suckers, like burrito supreme and lamb chop. Extemporary teller of the year!

This bank does not even trust their long-time customers. I have been a customer since 1986. I have…read morea Savings Account and a Checking Account there. Over the years, I have had loans with them that have been paid off. I cashed in some Exxon Mobile stock. I took the Exxon check into the bank to get a Cashiers Check. The bank would not do it right then. I had to put the Exxon check into my Checking Account to wait 2 days for it to clear, then I can get my Cashiers Check. I even talked to the Bank President. I had a 100% safe obvious situation, yet, no trust in me their long-term customer. "It will be a cold day in Hell" before I ever borrow any money from this bank ever again.

Friendly folks and great service. I was in Florida on vacation when my card was locked up. Was able…read moreto call customer service and got someone on the phone in less than 30seconds to help me. You don't get kind of service from a big bank. Will never bank anywhere simply for that fact. After traveling for more than half a day and everything in the world going wrong, I was a jam and they were able to solve my issue immediately. Also, they also recognize my family when we come to the drive thru and give my two boys suckers every time.... I went to Wellsfargo drive thru, where we also had an account, and asked for a sucker; I was told they weren't giving out suckers due to the pandemic. That doesn't even make any sense.

Jefferson McKelvin was a tremendous help in getting me what I needed financially today. His…read morecustomer service was refreshing!

After paying there absorbent loan fee to keep my vehicle more than 7 days ago, my car was taking on…read morethe 27th today. I logged into my account and saw i had payed the fee and that the next fee wasn't due till the 20 of January. Yet Titlemax and the towing company took the vehicle and the damage they did as they drug it off my driveway will have to be paid by someone. I don't know how you missed this one but record will show you have made a mistake and that the damages are mounting in my civil suit against you.

I recently had to bring my 2024 Chevrolet Traverse in for a coolant leak, and I cannot say enough…read moregreat things about Timothy in the service department. From the moment I dropped off my vehicle, he was attentive, professional, and genuinely cared about getting my issue resolved quickly. He made sure my vehicle was properly diagnosed, and the repair (radiator inlet hose replacement) was completed under warranty with no hassle at all. What impressed me the most was the turnaround time -- I had my vehicle back much sooner than expected, and everything is now running perfectly. After dealing with a different dealership that couldn't get me in for months, this experience was a huge relief. Timothy made the entire process smooth and stress-free. Highly recommend working with him if you need service done

I recently went in for service and had an amazing experience. With the service industry…read moredeteriorating in today's world, Tim has restored my faith. There are still good people out there willing to go above and beyond for the satisfaction of the customer. Tim, thank you so much. I didn't buy anything and ended up not getting any service done but the experience I had left a lasting impression. I will definitely be using you guys for all my service needs.