Phoned in May to see about new back door & glass canopy for oak framed porch. Assured door would be fitted in 6 - 8 weeks and glass could be done in 2 -3 weeks. Eventually got door fitted in DECEMBER and cancelled glass canopy as told it wouldn't be before Xmas. Through out this time I had to chase constantly, leave messages & e-mails. Lack of information was staggering and was treated with utter contempt as if I was an inconvenience. Current and ex-employee both were not surpised when I told them this tale and that speaks volumes!! Wrote letter of complaint to CEO, Derek Petterson and have heard NOTHING back. Phoned to speak and CEO and surpise, surpise he was "not available". Plenty of other options for your glazing needs. Don't touch McLeods if you want ANY customer service or stuff done on time. read more