Poor communications and poor follow up let this company down.
We contracted this company to design and install a large bespoke kitchen and two bathrooms. It was a sizable contract and CW were managed by the main contractor. The CW designer did a good job in terms of layout, design details and selection of units and appliances etc. Sadly, the designer has now left the company. The problem with this company is extremely poor, bordering on dis-interested, client and main contractor communications, and lack of after sales service. We suffered expensive delays to the main contract, at least partially due to CW. When things were not to specification there was an infuriating reluctance to deal with the issues, an inability technically to actually work out what to do, and a propensity to blame every other contractor or tradesman involved. After many emails, phone calls and even personal visits to their offices some of the problems were eventually resolved. Others we simply gave up on and had to engage other contractors to remedy. Our project had 8 contractors working on it this was the only one we had any significant issues with. read more
