I've tried to contact Shawley's for several months now and they will not respond. They keep sending…read moreme new bills with late fees but will not return my calls or emails. I also reported them to BBB and they didnt respond to them either. They gave me a 300 dollar bill for warranty work on a fireplace i never got to use and never used. The fireplace was inoperable for the entire time I have had it. I have sent numerous emails and left numerous voicemails and nobody will respond. At this point I don't know what to do. I have asked them numerous times to come pick up their tank and close my account but they refuse to respond.

After being a customer for four years, I've always paid my they would not work with me with partial…read morepayments. One a below freezing day shortly right after Christmas as I was pleading with them throughout the Christmas season for assistance due to being unemployed from the government bs. All I asked him to do was fill the tank as they normally do and I'll pay the bill in increments. Instead, they said there was nothing that they could do and I should contact some city department.. on top of being the most expensive people in town compared to Heller's who also has remote monitoring so they know exactly what your tank has in it Shawleys does not use it by default and does not work with families needs for a small I would expect have better customer

We have had a great experience since moving away from AmeriGas - what a huge change. They have…read morebeen good about deliveries, cost, and contacting us ahead of deliveries when requested

I have always had relatively good experiences with Valley Energy. However, I'm now done based on…read morethis past experience. I guess it does take only one bad experience. Poor management when questioned. I had an issue about whether 800 gallons was actually delivered to my home. I have a 1,000 gallon propane tank -- when I got to about 150 to 175 gallons, I called for a refill. When I received the refill, they refilled to 800 gallons (which is typical -- 80% total). They gave me a bill for exactly 800 gallons delivered. I questioned the invoice because I knew I called in when there was no less than 150 gallons, which means if I had 150 and they put 800 in that I'd have 950 total. They said they put in 800 and my tank must have been completely at zero and that my gauge must be wrong. I check my gauge every week and know it was not at zero or even close to it. My email was initially ignored, then it was clearly misread when it was responded to and not sent to management. I had to call to get a manager (or I think they connected me to a dispatcher), who tried to placate me to get me off the phone with the understanding he would follow up in a couple of ways, which he never did. When I finally followed up a few weeks later by email, the assistant contacted the the manager (or dispatcher) who told her to pass along that the driver who made the delivery was contacted and said that there were in fact 800 gallons delivered and everything seemed ok at the time of delivery. My emails to Valley Energy and my discussions were clear in that I was not seeking not to pay for gas I did not receive. I was interested in finding out if my gauge was wrong to have it fixed, or to learn if the gas truck that did deliver to my home reported the wrong amount as being delivered (they track all amounts all day) -- I indicated perhaps at the end of the day there may have been an extra 200 gallons on the truck. In any event, they handled it wrong and they lost a customer. I was with them four years and will be no longer. This experience leaves me with a taste of mismanagement, possible dishonesty and siphoned gas in my mouth. I'm not suggesting Valley Energy actually billed for gas they didn't provide to me, but the way they handled this incident, it gives me great pause to consider whether it is just bad customer service. I've lost my faith in them.

Propane is delivered based on a computer program and is not flexible. When I asked for delivery to…read morebe made when requested I was told that was not available. recently when I called on Monday to request a delivery, I was told to expect delivery before Saturday. I actually received the delivery on Wednesday around 5:30am, waking my family and pets. To me delivery in the hours of darkness and before the family is awake is not acceptable and not safe. Limited visibility conditions during darkness can be avoided especially during non emergency and should be avoided. I tried to contact the manager and left a message to return my call but never heard back. I guess they weren't too concerned about customer feedback. I do not recommend this company for residential service.

Finally decided to get a propane heater for my pool this year. Researched nearby providers and…read morefound Patriot. Unfamiliar with the whole set-up I would need I found their contact and staff extremely helpful from the get-go. Site review, placement of tank and needed line all fell into place nicely. I wasn't ready for the safety check right away as the pool/filter was not yet opened and operating. They made the extra effort and came out the day after I opened for the safety check. Early next morning propane delivery and I have a heated pool. Grandkids are happy. Highly recommended office staff, technicians and great service. Thank you Patriot Propane for a smooth undertaking.

I have dealt with other heating oil deliverers before and Town & Country is by far the best. Their…read morestaff is always friendly and helpful; they arrive when they say they will; their prices always reflect the current economic climate in the best way possible; they are a very trustworthy and classy business. Highly recommended!

I found this company thru Google when I was calling around to check prices in July 2019 to fill my…read moretank for the upcoming winter season. Town & Country had the lowest current price by quite a bit! In addition, the man who answered the phone was very friendly and knowledgeable. He knew immediately pricing, appointment times, delivery policy etc. I found this to not be true of some other companies. For example, upon calling some of the others the person answering the telephone did not have current prices or know their companies policy on minimum delivery amount etc. They had to have someone call me back. Weird and very annoying. Who has time for that. So I appreciated Town & Country's quick and friendly response. I just received my delivery yesterday. The delivery person was quick and left my bill and a small gift of a nice mug and magnet and company info at the door. Very nice touch! Will use this company again in the future I am sure.

I am a heating oil customer on automatic delivery for years. I have run out several times, things…read morehappen, but they have always brought some oil in an emergency to get me through and filled it the next day. Not anymore. Now when you have an emergency, you're on your own. This was the coldest week of the year. I even called last week to say I was concerned about running low. They scheduled me for Tuesday which I didn't think was soon enough; I ran out Saturday night in 18-degree weather and high winds. Too bad. I had to call back the answering service after waiting until 2 am for a call back to be informed that they would get back to me in the morning and then was hung up on. Well, it's morning, still nothing. I tried to call, but nobody answers now. I presume she recognized my number. So, here's my recommendation: If you use AC&T, it's generally o.k., the drivers are great, the oil's pretty clean and you'll be o.k. most of the time but keep some K-1 on hand 'cause you might need it!

I have been a customer since the heating season of 2020/2021 - and on automatic delivery. The…read morefirst season I had a leak (right after a fill up) and had no heat for a day - waiting on emergency service. Last heating season 2024/2025 - they let me run out of propane (automatic delivery customer). This heating season 2025/2026 - they let me run out of propane the end of December and AGAIN today. December had to call multiple times and waited over 10 hours without heat until someone showed up. Today I have called twice already - still no return phone call as to when someone will be here. Back on the December issue, they also told me they would give me a credit on the charges (since I'm on automatic delivery). But of course, they did not make any adjustments to my charges. Customer service is horrible and they cannot get automatic deliveries coordinated properly.

The absolute worst. And we are a "contract customer". Save yourself the headaches and find a…read moredifferent supplier. Liars and thieves. Called four times over three weeks, and every time they told us we were are on the list to be delivered. That is exactly what we were told all four times... the last call the office staff even gave a delivery date... called back after "missed" delivery date and were told we weren't even on the schedule. The call number staff is clueless and has no clue what they are doing. They want you to sign a contract to be a "valued customer" for a year yet they don't hold up there end of the deal to automatically refill you like they are supposed too. Still no delivery in sight, and we are under 15% on the tank with single digit temps ahead. Let's not forget the famous last words of the call center.... "we will deliver, baring any unforseen circumstances." Hope this helps your decision.

18 years as a customer. Bills always paid on time. Now they want to charge me $99.99 every year for…read moreunder usage. Great way to lose a customer. They also will charge me $94.00 to come remove their tank.

No complaints in 2 1/2 years. Doug and Bobby have always come through for us. We're not on an…read moreautomatic fill, so I call and give them a two week heads up notification with the propane gas gauge reading. I do it again with a 1 week heads up. I use a remote gauge and it's pretty accurate, and I have no issue doing it this way. This gives them an idea how much fuel we're burning and allows them to get me on the delivery schedule. With any snow or ice storm, I clear the driveway, our sidewalk and I remember to clear a path to the tank. This last storm (1/25/2026) was brutal, a lot of sleet and freezing rain. The driver showed up as scheduled on Feb 3rd and was thrilled to see a clean spot on the street for him to park the truck, with a clear path to the tank. And hats off to the delivery guys, they're awesome!

This is the worst propane company you could rely on in an emergency. We scheduled to have delivery…read moreone week out. They failed to show even though they delivered to a neighbor 300' away on the same street. They rescheduled for 5 days later. Economy Propane called our neighbor 2 days later said they were not coming because there was snow on the street. There is snow on every street in the city. The Federal authorities have issued an emergency order allowing fuel to be delivered on snowy or icy roads. Economy Propane said they didn't care even though our street is pool table flat. DO NOT USE THIS COMPANY IF YOU DEPEND ON PROPANE.

FYI, I know this company as Pep Up Propane. However, it is my understanding that initially it was…read moreAnnapolis, propane and fuel, which is why I am posting my review under this listing. We just had a whole house generator installed, and this is the company that we used to set up and fill the propane tanks that will power the generator. The initial delivery of the tanks was coordinated by the generator installation company, however, from the day of tank delivery up until now everything has been fantastic. Dennis, the delivery driver who brought, installed, and filled the tanks up was very helpful. He answered all of my questions and took great care to install the tanks in a manner that was safe and in the location that I needed. When dealing with the staff that has handled everything else when I've called, I've been incredibly impressed. I initially spoke to Lynn, who just like Dennis, patiently answered all of my numerous questions. She explained the process of getting us set up with our own account and what to expect for the next steps in the process. Now that everything is up and running, I had the pleasure of speaking to Mary yesterday. Again, Mary was very helpful, professional, but also very friendly and personable. I love supporting locally owned small businesses and I'm so glad this is the company that the generator installation company works with because I could not have picked a better company to service my tanks! If you're looking for a propane company, definitely give them a call. Their prices are reasonable, the service is great, and I have been very pleased already.

Fast, couteous delivery in snow and ice today. $259.9/gallon with neighborhood program.read more