Called Brandon in service, and told him I needed brakes. He orders new front and rear brakes from…read moreLexus, and I came in. After about an hour, he let me know the brakes were fine, and that the squeaking I heard was due to some debris caught up and a shim kit. Long story short, I came in stating I needed new brakes, and was ready to pay, and they said I didn't need it. This is the type of service and honesty that makes someone a lifetime customer. Thank you Brandon, I will always service my car with you.

Sales guy Pedro De la Cruse did not disclose to me about a deposit requirement to hold a vehicle…read morefor 48 hour for pick up until after they ran my credit and approved me for the vehicle sale. Deposit requirement was not posted on their website or disclosed by text. Manager Kyle Maxwell refused to correct their mistake and insisted that I had to pay deposit to hold the vehicle for less than 48 hours of $1,000. I decided to back out of purchasing this vehicle as this made me uncomfortable.

Cannot say enough GREAT things about salesperson Jayden Woodrow. Courteous, knowledgeable, patient…read morewith all our questions, proactive, totally service oriented. We flew across country to purchase a car from him and would do it again in a heartbeat. Jayden picked us up from the airport in the car we were buying -- and it was everything he had said and more. Philip (the finance guy) had all the paperwork ready for us when we arrived. He was knowledgeable, professional, and personable.

I traveled from Chicago, Illinois, to purchase this truck based on the photos and information the…read moredealership provided regarding its condition. Unfortunately, after arriving, I discovered several issues that had not been disclosed before I made the trip. The truck had a cracked front windshield, a trailer hitch ball that was locked in place with no key available for removal, and only one key fob instead of two. While inspecting the vehicle more closely, I also noticed that the paint-marked bolts securing the driver's-side front fender had visible tool marks and scratches consistent with prior removal. I observed similar marks on the driver's door hinge bolts. In contrast, the corresponding bolts on the passenger side appeared untouched and in their original condition. This raised concerns for me about the possibility of prior repair work or accident damage that was not disclosed and was not reflected on the Carfax report. As a result of these findings, I decided not to proceed with the purchase. I spent $716 on airfare, in addition to the time and expense of traveling, only to discover issues that I believe should have been communicated before I made the trip. I understand that used vehicles can have imperfections, but I believe customers traveling long distances deserve complete and transparent disclosure of any known condition issues so they can make an informed decision before investing significant time and money. This took place on 07/14/2026.

Hi I got a very unusual review with this agent JUAN CARLOS BECERRA, he's acting very uncomfortably…read morenice because he was actually "nice" to do the survey on the car that I purchased which broke down after 7 months, a used car. He came to me & told me that he will do the survey or review for me on my phone, because it has a lot of confusing "questions" that I may not understand. He thinks I'm that stupid to not understand those questionnaires, I knew he did it for himself, get more money of course. I should have reported him months ago. Not to mention asking to go out with him? Please, I'm not interested & he was just an agent.Forcing me to get the car that is out of my budget, ended up getting 60% higher than my budget. Even I was begging him to get me a cheaper one, forcing me to buy the newest model & more expensive. Anyways, he should not be working on this company.

Shady Experience and Poor Transparency -- Walked Away Disappointed…read more I recently went to this dealership to buy a car for my elderly mother. I was greeted by Blaine, who showed me the car and joined me on a test drive. From the start, I made it clear that I didn't want to play the usual "back and forth" pricing games -- I asked him to give me his best offer up front. After taking quite a while to "check with his manager," Blaine came back and told me that the very car I had just driven was already sold. That immediately raised red flags. He then said they had other cars available online, but when he returned 10-15 minutes later, the price he quoted was higher than the online price, by $1000+. He tried to explain that they were "giving me money off" what they had invested in the car, but the sticker price was actually about $1,000 over what was listed online. To make things worse, he said the dealership would "only make $120" on the deal -- a line that sounded scripted and designed to make the offer seem fair. It was clear he'd been trained to say all the right things while still trying to justify inflated pricing. Overall, the entire process felt misleading, disorganized, and condescending, especially toward a single woman just trying to buy a reliable car for her elderly mother. I chose to walk away rather than get caught in a shady transaction. If you value honesty, transparency, and respect, I'd strongly recommend looking elsewhere.

Can't say enough about the wonderful service provided by Emily…read more I bought a 2017 Honda Civic Hatch Sport Touring I affectionately refer to as "BABY". We'll, BABY went under the knife due to a concussion from a pot hole and the surgery bill wasn't cheap, but that's on ME no one else. The main thing is the bedside manner of Dr. Emily. Very professional, courteous, and she delivered the bad news in a way that was more palatable. I'm VERY particular about my mid life crisis sports car and she knows that. She remembered that I alone give Baby a bath and was quick to remember to tell the guys n service that when I forgot. She helped in other ways as well. Don't pass up Fletcher Honda. We won't go elsewhere now. Thanks Emily

I recently visited Fletcher Honda to purchase a new Honda Pilot Elite, and the experience was…read moredisappointing. The vehicle had approximately $2,400 in dealer add-ons (Fletcher Advantage, protection package, window tint, etc.) added on top of the MSRP. I wasn't asking for those items for free. I simply asked that they be removed so we could negotiate starting from Honda's MSRP. The sales manager repeatedly told me, "We can do that." But instead of removing the add-ons and presenting a new price, he continued explaining what each package included and why it was valuable. After the first explanation, I told him I understood and again asked him to remove them. I made the same request four more times. Each time he said he could, but never actually went back to his computer to remove them. He just continued trying to justify the packages. Eventually I told him, "You keep saying you can remove them, but you haven't actually done it. You just keep explaining them." Negotiating a vehicle price is expected. What I didn't expect was not being allowed to negotiate from the actual MSRP after repeatedly being told the dealer add-ons could be removed. If the add-ons are optional, then remove them when a customer asks. If they're mandatory, just say they're mandatory. Don't repeatedly tell a customer you'll remove them while continuing to sell them instead. The entire experience felt more like a sales tactic than an honest negotiation, and unfortunately it left me looking elsewhere for my purchase.

I found a pickup online at Frank Fletcher Honda. It was exactly as advertised. The salesman,…read moreTimothy Curran, was great. Smooth transaction start to finish.

In 2014, I purchased a Honda Civic from Fletcher. The car has been wonderful but I just realized…read moreFletcher has not. I have faithfully taken the car in every 6 to 12 months for an oil change. At this time, it only has a little over 50k miles. I knew it seemed like a lot of times when I would take the car in something extra needed to be done but this time, when they told me my wipers weren't all that good, (they are only a few months old and doing a great job) I reviewed all the past bills when I got home. Fletcher has flushed and replaced brake fluid 6 times over 50,000 miles! The recommended interval is every 36,000 miles, I will not be going back.

They had an engine service to resolve and did with oil pan leakage or oil heating fault. Thank you…read moreand best regards local JEEP for helping my mom!

My tire rotation service was fine. I was disappointed in the provided inspection, considering I…read moreknew that both my brakes and passenger CV axle boot needed replaced. Neither were mentioned in my "all clear" inspection (even though the grease from my CV boot is sprayed all over the underside of my truck). Also, a $6 charge for rubber gloves in addition to the quoted price is uncool.

Had a phenomenal experience buying my new Mazda with Brandon. I was nervous going into the process…read moreabout getting pushed around or manipulated....dealers have terrible reputations! But not superior and Brandon. He was a joy to work with, took his time explaining things to me, answered all my endless questions, and kept me well informed on the arrival of my new car. In the end, it was just less than an hour at the dealership to sign paperwork and drive off. Truly an incredible, almost peaceful experience. Cannot recommend Brandon and the entire Superior team enough!

I had a great experience working with Brandon at Superior Mazda. From the beginning, he was…read moreresponsive, transparent, and incredibly patient while I asked a lot of questions and compared different options. What I appreciated most is that he was never pushy. Brandon worked with me for almost two months while I researched different vehicles and waited for the right deal. Throughout that entire time he stayed helpful, professional, and respectful of my process without ever applying pressure. Car buying can sometimes feel stressful, but Brandon made it straightforward and comfortable. He kept communication clear, answered all my questions, and ultimately helped me land on a deal that felt right. If you're in the market for a Mazda, I definitely recommend reaching out to Brandon at Superior Mazda. He made the experience much smoother than I expected and was great to work with.

We had our 2026 Hyundai Palisade Calligraphy serviced today. Marina Salcedo was our Service…read moreAdvisor. Marina was very professional and to the point about complete customer satisfaction and service. We had 8 software upgrades in less than 2 hours. We want to thank her Team. They did a great job handling the software upgrades. We enjoyed your waiting area on the showroom floor. Chance our representative found us some snacks and talked about the new 2027 Hyundai Palisades Calligraphy coming out at the end of summer. This is the 4th Calligraphy we have purchased with Crain Hyandai dealership in less than 3 years. We enjoy your service team as well as your showroom floor of professional representatives. Marina and Chance thank you for everything. Best wishes from Michael and Susan Small

Crain Hyundai service center is an absolute circus tent on wheels…read more Bought a Hyundai because they brag about having the best warranty in the business. My car is 2 years old with only 24K miles. Scheduled an appointment because the rear passenger seat heater quit working and the AC randomly stops on road trips. Dropped it off Monday morning. Told Tuesday or Wednesday at the latest. Thursday rolls around: "It's just a loose wire. Not covered under warranty. That'll be $180." For a back seat heater wire I barely even care about. Fine. Whatever. Then: "We DID find something else wrong that IS covered under warranty, but we have to drop the oil pan, so you'll need to pay for an oil change." Okay... except I still have free oil changes for 3 years or 36K miles. So just apply one of those, right? Wrong again. Friday: "It's finished... but you can't pick it up because the oil pan seal has to sit for 24 hours." And somehow I'm also magically out of free oil changes... despite still having 1 year and 12K miles left on the program. So after six days of excuses, delays, changing stories, and warranty gymnastics... I get my 2-year-old vehicle back Saturday and owe $315. At this point I trust a gas station hot dog roller more than their service department.