My husband is big on customer service, so a sale was on the shoulders of who took the call in NW…read moreArkansas. From the first telephone call to inquire about what we actual wanted, we received the best customer service we have had in years when purchasing expensive items. We had the pleasure of working with Brady P., he listened and located the GLS 450 that we wanted with more bells and whistles than we imagined or no what to do with. We chose to drive from Central Arkansas to NW Arkansas for a pickup. Brady took care of us during the entire visit and provided a hands on demo and answered questions. Brady has patience, he is honest and very detailed oriented. Brady is handling business well in NW Arkansas he has two manager's who are genuinely friendly. If you are ready to buy a Mercedes, call and ask for Brady, if he isn't available ask for Noel who also takes nice photos of you standing or sitting in your new MB from NWA. Brady is STUNNING and we appreciate him for the epic experience. Michael & Stephanie Blanchett Maumelle, AR

You receive first class treatment. Joe Franz, my service advisor, kept me up to date as the service…read moreon my vehicle progressed. I was extremely surprised that I was provided a courtesy vehicle considering I live 100 mile from the dealership and my Mercedes is older. I will continue to drive the distance for regular maintenance.

If I could rate less I would. This is the same feedback I sent to HCS after they asked for feedback…read moreabout my experience and then never replied. I'm going to end up spending way more money fixing their "repairs" than I paid them to fix my car. I contacted HCS asking if I could drop a 1991 van off to be looked over to see what it would need to be "roadtrip ready" as I planned on taking it on a cross country trip. After my van was dropped off the next communication I had was that there were some parts on the steering Column that needed to be replaced. I assumed that since the only issue brought up was the steering column and what I paid to fix that the van would be okay to drive. Upon picking it up nothing was said to me other than "the van is ready to go" and I drove it to the gas station to find that a large hole had been drilled in the gas tank. I don't know how HCS charged me to fill up my tank and never mentioned that it does not hold gas. Nothing was listed on the "complimentary inspection" which I know now is because there is no way it was performed. The complimentary inspection was on the receipt so I assumed that it had been done but it was not. Before dropping the van off it had functioning turn signals and a functioning gas gauge and now it does not. All of the old parts that HCS replaced are sittingspread around my van and not disposed off. Also, the steering column wasn't even fully reassembled upon picking the van back up. There are 2 large plastic pieces that were not put back on leaving wiring exposed. The leftover bags, boxes, and sticky notes from new parts were also left strewn about my van for me to pick up. I didn't figure that it is normal protocol to leave trash in customers vehicles but maybe I am wrong. For the service side of things I am also quite displeased. Every deadline I was promised was missed and this was not communicated with me. I had to call HCS to see where things were each time days after we passed the date it was promised to be done by. My biggest gripe is that since the ignition cylinder was replaced the new keys do not fit the locks on the doors. I cannot lock or unlock the van now. When I called to ask about the keys no one could tell me if the old keys are still around or not and I was told that I would receive a call back. To no surprise I did not hear back. All said I am clearly disappointed with this as I feel like the quality care that I have seen taken on other vehicles was not spent on mine. I know its an old van but to have it not fully re-assembled, parts not working that were working before it was dropped off, and having trash left in my vehicle, is really just a huge letdown.

We took our car in for an AC repair. We've spent $4000 so far and still don't have a working AC…read more Our car is in worse shape than before we took it to HCS. Problem after problem happening after their initial "repair". Don't use this shop.

I requested a transmission drain/fill on our Q7 Audi 3.0. The procedure was not as simple as in the…read moreold days of drain, fill, check dipstick and top off. Today, exact fluid and temperature are critical components. Seeburg used the exact steps required for a correct, complete job. Sit down, because here comes a real good part. The cost was substantially lower than the estimate! For a job well-done, honest pricing, and courteous, professional technicians, Seeburg in Rogers is the place to bring your car or truck. I highly recommend, we'll be back with our other vehicles.

I took my truck here because of an oil leak but with their attention to detail they found a couple…read moreother issues that could have become very serious. They resolved my issues quickly and for a for price and kept me in the loop the whole way. Great customer service.

I brought my Range Rover in for repairs after a minor deer incident with the front bumper. They had…read moremy vehicle for 6 months. I went to pick it up the day before yesterday and the paint job was completely destroyed, splotches fully covering the right side of the vehicle. Then there were multiple scratches and large swirl marks where they attempted to remove whatever this substance was and further ruined the finish. They tried to claim it was like this when I brought it in. I produced a picture of my vehicle two weeks before they received it, nothing wrong with the paint job. Their employee Levi told me that my vehicle was dirty and the dirt remaining on my vehicle for six months caused erosion to the finish. So I asked him if they had knowledge that dirt remaining on a vehicle for six months would destroy the finish, why not give it a quick rinse upon receiving it? He told me that wasn't their job. Yesterday I took it to a paint expert and his diagnosis was not that the paint was eroded by dirt remaining on the vehicle for six months. He said it was chemical overspray that got onto my vehicle. I spoke to Kenneth the manager, sent the photo of my vehicle with no issues two weeks prior to them receiving it and they still refused to take responsibility and fix this mess they created. The first picture is my vehicle two weeks prior to them receiving it. A little bit dirty, but no damage to the paint. The next 3 pictures show the damage they caused to my finish. Whatever they got on it cause the clearcoat to erode and ruined my paint job. It's going to cost me thousands to repair this damage. I am heartbroken over this and would not recommend anyone bringing their vehicle to them for repairs!

Step 1...ask for Luke. Step 2..leave your vehicle to get…read morerepaired Step 3.. come pick your vehicle up when it's done. He will make sure everything is done right!

These people are fantastic. The nicest, hardworking people and always greet you with a smiling…read moreface. 10/10 would recommend them to anyone needing any kind of service on their vehicle. Most trustworthy, competent and fast service in NWA.

I am a pilot/escort driver from MD. Needed suspension work done. They were friendly and attentive…read moreand provided just the right work i needed for a reasonable price. Very happy with them. If i lived there, they would be my go to shop. I trust them.

Let's talk about why I recommend this auto shop! I have a…read more2006 Toyota RAV4 I took her in because my engine light was on, the swerve indicator and VSC. When I would accelerate the engine light would flash. They found multiple issues under the hood.. my coolant was leaking, I needed new spark plugs, coils and a new valve cover gasket. My oil was also coming out where the spark plugs are, to show me this they even texted me photos of the spark plugs and the engine. They broke down how much each thing would cost, even how much the labor would cost. Overall the cost is what I would have expected for labor plus parts and diagnostics. As you can see from the photos they provided me, there is oil on the spark plugs (not good!!!) Thank you for doing such a thorough check and when I need work done, I will be bringing back to them.

Anytime I need help with my car, as a single woman, they repair my vehicle quickly, very reliable &…read morenot too expensive.

Broke down, was stranded towed there overnight. He put us at the front of the line and got us back…read moreon the road. Good guy, good mechanic fixed an issue that other mechanics couldn't figure out. I drive for a living, so I have seen my share of mechanics. If this guy was local, I would only go to him.

RECOMMEND!!!!!!!!!!!!! I needed my CV AXLES replaced. I had been told this by HONDA. (I have a 2011…read moreHonda Accord) however Honda quoted me $1642. I called Finn and spoke with Jennifer. She was so kind from the very beginning! She listened to me, didn't make me feel or sound dumb because I was a girl. Long story short, I walked away 2 weeks later paying $430!!!!!!!!! Only down fall, the wait!! But it's SO WORTH IT!! ANYONE AND EVERYONE PLEASE GO HERE!!! Jennifer is AWESOME!!!!! 10,000 stars for all of the workers! Thank you thank you thank you!!!

The staff was helpful, they arranged for my rental car to be ready at the shop when I dropped my…read morecar off to have my bumper replaced. They did a nice job washing and detailing my car for no added price. This was where my insurance chose, so I don't have a comparison for prices, but the experience was positive.

Zero stars! Extremely disappointed. Brought in our truck for minor deer damage, they had it for…read morealmost a month, never called or communicated or updated me on what to expect or what repairs were done, finally after I called them numerous times they told me the truck was done. I went to pick it up only to discover that they installed the brush guard obviously crooked and the hood was still lopsided, among other things. I asked them if they even checked it and they said "oops, we must have missed that." So they have it for another 3 weeks after that to do the repair they should have done right in the first place. Finally I come to pick it up but realize they have knocked off the kayak rack, ripped the window tint, left tape and marks on top of the truck, and now the bumper and brush guard are falling off. They refused to refund and they even lied to the BBB when I submitted a complaint. Now I have to take it somewhere else to get it repaired for real - with more damages than before!