Poor customer service. The guys lie to you and then switch it up. Started with a $500 down payment, ended up with 3600 down payment and an $800/mo car payment. They take no responsibility. They do not care. It's all about lining their pockets. read more

My experience was horrible. I will never use this dealer again. They took no responsibility for my horrible experience. I feel like they put old tires on my expensive vehicle and they weren't willing to make it right. The salesman also called me a liar when I told him that AAA and a reputable tire company said not only were the tires the wrong size, but they were not the same year as the vehicle. Worst decision I've ever made was purchasing through them. read more

I recently bought a new truck and they did me fair. I didn't feel rushed or anything. I came in for an oil change and they asked if they could appraise my truck. Sure I said, never thought about trading it in. Their offer was good and as I walked around waiting on the service I saw a new 24 tundra out front. I went and asked about it and we talked money. It was a good experience. Car dealerships can get a bad reputation for mostly bad service. That's a hard department to run effectively and efficiently. Overall I have had no problems so far and they have done a good job. read more

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Bought a jeep gladiator. Happy with the sales staff - except they said they would give me $3000 on trade in and then only gave me 2000 and had my vehicle sold before I even got the keys to the jeep. The finance guy Robert Webb is a scammer and will pile on every charge he can to make your mthly pmt go up. He takes on an extra $5000 in gap, warranties etc... that I did not ask for. We have a credit score in the 800's and he said everyone in Clanton has good credit- like we weren't anything special. He was smug, arrogant and a discredit to the McKinnon name. I will never go back there for anything! read more

Great customer service! Helpful throughout the whole process. Cody was helpful and answered all our questions.

called the service department for an appointment for a factory recall and was told to bring in my Highlander the next Friday before lunch. I arrived at 7:30 AM and was informed that the parts for the repair had not been ordered and I would have to make another appointment. I have purchased 7 new vehicles from McKinnon and have seen a steady decrease in service over the past several year. It is no longer feasible for me to make the 40 mile drive to only receive shabby service from inconsiderate employees read more

This was the easiest, best car buying experience of my life. The salesperson Dennita was incredible. She really went above and beyond my expectations. She made sure all my questions were answered and that the car was exactly what I wanted. While I was waiting on it to be detailed, she sent me pictures and communicated with me. I had a question and she immediately had me on FaceTime addressing my concern. After the sale she sent me an email making sure I was happy with everything. She has a customer for life now. The sales manager and general manager were absolutely incredible. The easiest negotiation I have ever done. This was a zero stress sale for me. No running back and forth playing games, just a fair price for a great car. The price was in the middle of the Kelly blue book value. They could have sold the car for way more, considering everyone else had their 4Runners at $5,000 above high retail kbb. I was at the gas station where I met the owner of the dealership and he wanted to make sure that I was happy with my purchase. Absolutely I am happy with you for providing the best experience ever buying a car. I will ONLY buy from you now. read more

I usually visit this dealership for regular maintenance but I am always disappointed in how they handle COVID-19 concerns. Unfortunately, today was no different. I was greeted by an unmasked employee upon arrival & walked in & approached a lobby full of unmasked customers. This is unacceptable! It's obvious that people are making political statements through their noncompliance but my health is important & I sure as heck don't want their ignorance to end my life. Do better! Wear your masks & require customers to do the same. Our lives depend on it! read more

Matt Vepa did a great job helping me to purchase a new Rav4. He was very easy to work with.

I purchased a vehicle for McKinnon Toyota June 2021. During a routine service visit I stopped by a sales persons desk to ask if I could speak with someone regarding canceling my extended warranty. He stepped into the finance managers office to ask, he said the finance manager couldn't do it because he was too busy.( There was no one in the office with the finance manager). I said okay can I call? I was told yes. I called later to request the form. He emailed it to me from a scanner. When I called back to find out where I could email the form back to, I was told I had to mail it back or come back to the dealership! I explained to them I lived an hour away and this was a time sensitive matter that I tried to handle over a week ago. I asked him why he couldn't step out for 2 seconds while I was there for two hours the week prior and now I have to pay postage or come back to the dealership? I explained I spent a lot of money on a new truck from them as well as purchased their warranty! The finance manager then laughed at me and said just put it in the mail ma'am and hung up. This was a very standard form that anyone could have handed to me and turned into the finance manager to process later. I understand we are all busy and have jobs however this should have been handled very differently and I will not be doing business at McKinnon again. read more

Nice people it hard to get in touch with for service. Left message two times and finally had to ask for manager in order to get appointment scheduled. read more

We have had nothing but good experiences from this dealership. We had an easy purchase through Mr. Acres and it's always easy to schedule our oil changes. They've never greeted us with attitude or ignored us and they've always answered my calls when I call through. We even went through a wreck a year after purchase and they took very good care of replacing and fixing the broken parts!! I would, and often do, recommend using McKinnon Toyota!! read more

First I would like to address Jody F. Jody, I read your review and I must say from your perspective I agree you received less than a good experience. But what I noticed is that either you or someone in your family was in the service by way of a USAA member. I am former Marine...and a USAA member and as a USAA member. as you know, you're entitled to many benifits in buying a car including but not limited to a low interest rate and assisting in locating a dealership and/or a car. I however, had a great experience with McKinnnon. I am in Alabama shooting a documentary and not a resident. My 1996 Jeep was needed to retire and I called USAA. Less than 1/2 hour with USAA I was given a loan amount with a great interest rate. I went to McKinnon after looking on line, met with a rep, Chris Martin, and made a great deal. I bought a used 2012 car that was in GREAT condition. Now to Wayne's experience. Without going into too much detail, I had a problem with my car...error code P0010. Not only were the service people very polite after a short wait, I was off. However, the light came on again....which wold seem to be in line with Wayne thoughts with the service department. Again, however..... I called, took the car back for a second time and was given what seemed to be priority treatment. They explained the diagnostic results did not provide that both parts needed to be replaced. I asked to get my oil changes during this time. My car came back and I asked what the cost was...for the oil change only and I was told, No Charge. It was explained that they should have noticed this extended condition, didn't and therefore I should not have needed to come back. The oil change was on them, VERY Professional and very classy. I would recommend them and have! Now for This.... I am one of the developers of a group exposing auto dealers for fraud among other problems within the auto industry. We have some of the former top industry professionals involved in the blogs and twitter accounts. AutoDealerWars.com is a new blog launching in August but is in bata testing right now. We Expose bad dealers.....McKinnon Toyota is Not one of these! Yes you had a somewhat bad experience, I understand this....but get over it! Consider the fact you may have been part of the problem as in Wayne's understanding because he "knew the procedures [he] wanted performed." and Jody, you could have gone and did go to another dealership. In all as bad dealerships go....your experience was not as bad as it could have been and in the end, all was well. In other dealerships, it would have been Worse. read more

Not about the bad reviews?? I actually drove an hour out of my way to purchase my vehicle from McKinnon. Sales team was great. Finance team was great. Service and communication has been great. read more

My car was purchased as a certified used car. I also bought a bumper to bumper warranty. It developed a starting issue less than six months later. The car has been back to this dealer four times for this problem. It is still not repaired. Incorrect information, rudeness, failure to follow up as promised, and being treated differently than others in the business. Refusal to work with the manufacturer's consumer affairs division-even telling them they don't have time to test drive the car to test fir the issue over a two week period. Go elsewhere especially if you are a middle aged female. read more

Great product, great dealership. Honest, friendly and trustworthy. It's worth the drive from Montgomery Al. You'll be impressed with how you are valued. Barbara Gunter Toyota Pro read more

Lauren Mitchell in sales is outstanding! She really knows her stuff. I found the exact truck I wanted in the McKinnon inventory, so it was worth the drive. Lauren made sure I was comfortable with her sales process, and she put no pressure on me to buy until she was sure I was comfortable. I would recommend you ask for Lauren when you purchase your next car or truck! read more

Worst experience ever!! Buy anywhere but here. Finance manager is a crook!! Lies lies lies!! 1 set of keys with car. They said that they talked to the original owner and said he would send them to McKinnon and then they would send to us. Nope!! Called since about them and they said they would call back and nope!! Don't buy from here!! read more

Run, do not walk, away from this business if you need Toyota service. I was run off all because I knew the procedures I wanted performed. The service rep is absolutely unhelpful. read more

I'm going to have to agree with the first reviewer Wayne. Do not come here. This is cars sales and run around in the traditional sense. They WILL try to squeeze every penny out of you, they WILL insist you finance, and they WILL NOT negotiate. Criteria: Shopping for a new mid-size SUV for my mother. Looking for a small/mid size SUV with a luxury interior. Looked at Nissan Rogue, Nissan Murano (beautiful car - little too big for the mid size market), Hyundai SantaFe, and Rav4. Mother loved Rav4. Ready to pay cash and pull the trigger. First the good: Our sales rep was nice enough. I liked him and felt he was honest and kind. He did help us locate the car my mother loved and all seemed well until the buying process. Now the bad: I was shown two vehicles - Vehicle A was a low end model with the wrong interior color. - Vehicle B was a mid range model (Nav, quiet ride, etc) with the wrong exterior color. After 3 hours of looking, I was told the vehicle I wanted was not available until May due to a strike in Canada. Instead of locating the vehicle I want, I somehow found myself being talked into Vehicle A (low end model) for the price of Vehicle B (mid-range) with the agreement that a third party would change the interior color. In other words, for the exact same price as Vehicle B (a mid-range in the wrong color with nav and leather), I could have Vehicle A (low end, louder ride, no nav) but with leather installed and the promise that 'it will look good'. What's more the I was told by the dealer was that he was taking $4000 off the price of the car, as long as I financed at the outrageous rate of 5.99%. He also informed me that I was eligible for the 1.99% promotional credit price, but with much less incentives ($1500 off). When I counter offered with a cash payment I was told no and that was the offer was final. It was clear that the dealer was making no deal and the money taken off the price of a car, was going to be made back from the ridiculous 4 point mark up and resell of the loan. I felt McKinnon gave me the run around and tried to place me in a car they didn't want and charge me for the pleasure. Summary: McKinnon's sales staff is nice. Their sales manager is a shark who will try to make money off of you by financing a loan at an awful rate which he will immediately re-sell. I was repeatedly asked why I would pay cash when 5.99% was 'so cheap' and told that I only need to make a few payments then I could pay off the balance. Needless to say I was NOT grinning when I left McKinnon. P.S - The story ended happily, as after I walked out (without being stopped mind you). I contacted Lynch Honda of Auburn via the USAA App. Lynch was quickly able to find a White RAV4 with Tan interior in a Limited Package (high end) for the same price and matched trade in value as McKinnon. So far the price of Vehicle A (low end) I was able to get Vehicle C (high end) without needing financing. Surprisingly, Lynch had not heard of a strike in Canada. I was able to take delivery Monday. To quell credit score questions, I qualified in the highest credit bracket at Lynch. Best part? I was not forced to finance for the rebates I received. read more

I set up an appointment for 9 AM on a Saturday morning for a simple oil change. I arrived at McKinnon and the young lady who met me to check in the car told me that it would be a 2 and a half hour wait. I asked for an explanation and was told "We had a lot of others show up unexpectedly and they are already in line." What a bunch of crap. I asked to speak to a manager and he said that is the way McKinnon operates. Toyota is famous for great cars. McKinnon is infamous for extremely poor customer service. Buy something else. Toyota screws you over for every penny. read more

I recommend buying a car from McKinnon Nissan because they're friendly and know their stuff. Shannon Cowart is the most patient, understanding and caring sales person ever (and I'm a lot to handle). I went to a different Nissan dealer and you would have thought I was a leper. Don't waste your time. Go to McKinnon. It's worth the drive. read more

I've dealt with McKinnon Toyota for the last 7 years on sales and service. The service department is the best I've experienced I've been ripped off at other dealerships in the past but the service department at McKinnon is as awesome. It's the only place I trust and know I'm not being taken. read more

Bought a 2011 Toyota Camry with 59,500 miles, on 10/10/2016, along with a ($2,000) warranty. Originally I financed it there locally, Then I had my credit union buy out the the loan at 1.5%. My credit union bought out the loan on 11/28/2017 and the checked cleared on 12/05/2016. On 1/27/17 I purchased a different better warranty for $300.00 less, Within days I canceled the original warranty, and requested a refund of money not used from McKinnon. Since then I have been getting the runaround from Lisa. First she told me that it was taken care of when my credit union bought out the loan this was impossible due to said dates. Then they said that they called the finance company, nothing was resolved. Kept calling back to get refund, and they finally told me that I had to call the finance myself. Yes they did call the finance company ONCE not as many as the told me they had (from finance company records). Yesterday, I called the finance company and it was settled in less than 10 minutes. The finance company sent me a check on 2/2/2017, which I never got, and they are re sending the check out to me. I have been dealing with this since the beginning of Feb, 5, months ago. Secondly the salesman did not keep his word to me, but I am more concerned with the warranty refund. Now this past weekend the Camry was totaled out in Atlanta, (95,000 miles on it now), and I'm in the market to buy another car, as soon as I settle with the ins company of the driver at fault. Think that I'll go back? NO, I won't so much as buy a dog bone (cant use the words I really want to use) for my dog from them ever again. Personally, I don't think they give a rats ass about the customer once the car is bought. Calera, AL read more

I had a really bad experience getting my brand new Toyota truck serviced here. Do no go. Serious trust issues.

When purchasing a vehicle from this dealer do not trust what these people tell you on the sales floor. Always be sure to unfold the sales/finance contract, and read and understand what you are paying for before signing. When we purchased a vehicle from this dealer they informed us our interest rate would be 4.3%, and the deal would include an extended maintenance coverage at no cost to us. Then when signing the sales contract they presented it to us in a manner to hide (not fully unfolded) the details of what we were actually agreeing to pay for. After getting the paper work home and reading the contract we signed they actually tacked on $2,800.00 for the maintenance agreement and the interest rate was bumped to 4.85%. Buyer beware, deceitful dealer. read more