Installation of air source heat pump in my home with three blowers using Mitsubishi Cold Climate unit.

It sounds like we had a similar, negative experience with other McKinnon customers. Mckinnon installed a hot water tank. The next day, a pipe connected to the tank was found to be leaking so we called them and they were quickly out to repair the leak - upon inspection, the technician said it would cost $100. We reluctantly agreed, even though it was clearly an error on the installation. Then, two days later we found that McKinnon charged our credit card almost $400. Sadly, McKinnon wouldn't even return our call to discuss so we're now going through the dispute resolution process with the credit card company. If you need service, you may be better off looking elsewhere. read more

On November 2, 2022 we had a technician from McKinnon Healing Cooling visit our home for our tankless water heater maintenance and inspection. The same company had previously serviced this water heater with no issues identified whatsover. Upon inspection, the McKinnon technician identified that the vent outlet (which vented under our deck) was set at the appropriate height but did not have ventilation on both sides. He identified this as a code violation and indicated that he would be passing on this report to Enbridge. If the issue was not rectified within 45 days, he indicated that Enbridge would cut off our gas supply to the home. We indicated that permanently removing the deck skirt boards on both sides to satisfy the code was not a practical solution. Needless to say, we were shocked upon receiving this information. We identified that this unit had been previously identified by the same company and that there must be more reasonable and practical ways of addressing the code violation. None were provided by the McKinnion representative whatsoever, which I find appalling, as we ended up basically paying over $100 for a service call in order to have a problem created for ourselves. We will of course address the issue as required, but as a heating and cooling contractor, one would think McKinnon would have the competence, good sense and respect for their customer to provide realistic and practical solutions to the issue, as I am sure this is not the first time this situation has presented itself. The McKinnon technician was rude and used inappropriate language which as a woman I found both uncomfortable and offensive. We will no longer be using this company and hope that this review is taken into consideration by others when looking for a heating and cooling contractor. There are many service providers, so it is highly likely other companies will not conduct themselves in such a manner. read more

Danish from Mc Kinnon Heating cooling serviced our furnace and humidifier. Restored both to good working order at a reasonable price. he was very polite and left a clean work site. read more

Very poor policy and pricing and poor customer service. The receptionist is very rude, speaks loudly and over top, places you on hold without asking and just keeps stating its policy repeatedly without explaining why, then she hung up on us at the end of the call when we asked for her name. The problem was a warrantied part they did not have in stock and they charged 125.00 + 55.00 for the diagnosis and then they want to charge an additional 125.00 to install the broken part, under warranty on a tankless hot water unit only one year old. I highly recommend a different service provider. read more

In my case, no visiting fee was charged at all. This is for tankless water heater. Friendly and knowledgeable staff here. average quote from the industry. read more

I was very disappointed by the visit that cost me over $150. The serviceman did not introduce himself by name or introduce his helper. I had to introduce myself first. I would have liked a better introduction and explanation of what would be done during the visit. I would have liked a better indication that he was from McKinnon. He wasn't wearing a badge and didn't offer any identification. They kept their boots on as they walked through my home. Consequently I had to vacuum and wipe my floors after he and his assistant walked through to the basement and out the back door. At the conclusion of the visit I would have liked an explanation before being asked to sign the work order. I had to ask for an explanation of the notes. The serviceman did give me some tips on what to watch for should there be a leak of refrigerant but indicate that the unit is over 10 years old and the refrigerant can no longer be replenished for this unit. read more

McKinnon Heating Cooling - Heating & Air Conditioning/HVAC Near Me - North York, Ontario

I was very disappointed with the service provided. A technician came out and diagnosed that the issue with my heating was due to a faulty circuit board and thermostat and that both needed to be replaced at a cost of over $2k. They recommended that instead I replace the entire furnace ($8k estimate) as otherwise I would be riddled with problems in the future. At this time the owner was even nice enough to get on the phone with me to explain it and even provide me with a personal cell number. I thought that was a very personal touch and great customer service. Here is where it goes awry... Before spending $8k I decided to get a second opinion. The second technician (not from McKinnon) was able to find a loose connection on the board and sodder it within 10 minutes, fixing the problem completely. I understand that sometimes these issues are hard to diagnose so I figured I'd give McKinnon a call to let them know. I spoke to the owner once again who said that he could not do anything about the $275 charge for a WRONG diagnosis and hung up the phone. NEVER DEAL WITH THIS COMPANY YOU WILL GET RIPPED OFF!!!!!! read more

when im talking to the receptionist. she is very rude and hung the phone. she is denying that i make an appointment with them.

Called McKinnon when water running out from under the furnace. Tech after spending most of his time looking at the furnace said needs a new heat exchanger . Next morning owner of McKinnon called and said "need a new heat exchanger." I called the company that had installed the furnace . They came did a full diagnosis and guess what ? The heat exchanger was in perfect condition. This company found where the water was coming from and fixed the problem. I called McKinnon and left my name as I was told the owner was out. Several days later no return call. I had paid McKinnon for a report that turned out to be wrong. Would have been nice if McKinnon had had the courtesy to call me so we could work something out about their wrong assessment of the problem with the furnace. read more

We asked McKinnon for advice about replacing the high-velocity vent covers for our townhouse. When enquiring about suitable vent covers and requesting a quote, I emailed a description of the HVAC system in our building as per status documents, and detailed pictures and measurements of the vent holes and the old vent covers - which McKinnon's owner also asked for, in order to be able to provide us with the right product. As it turns out, the vent covers ordered for us by McKinnon are unsuitable for our system, so we asked to return them for a refund. After multiple attempts at contacting them about this issue over about a week, they eventually agreed to take them back but charged us a 15% manufacturer's restocking fee (a considerable amount, given the very high initial price of the vent covers). We eventually ended up purchasing custom-made, laser-cut vent covers for a fraction of the price. I believe we did nothing wrong, as we were sold the wrong product: it is not our job to identify the part to purchase, or we would not have relied on McKinnon in the first place, and I provided McKinnon with plenty of details to come to the conclusion (before we did) that in fact they did not have the right product for us. I appreciate their help in trying to track down a product for us. However, communication and delivery arrangements were less than ideal. In addition, as McKinnon independently identified the most suitable product for us, and the product did not meet the requirements - both breaches of the terms of sale - we should have been entitled to a full refund. read more

I made an appointment with McKinnon to repair my AC unit and used their time frame of "between 9:00am and 1:00pm. I waited, waited and waited some more and when I called them at 11:45am I got the excuse that they were at my home at 8:00am and no one was home. Well my teenage children were home and beside the fact that they were supposedly an hour early, I did not receive a call at 9:00am saying they were there and because I was not we would need to reschedule our appointment. Nothing, zip, if I did not call them I would still be waiting. All I got from the person I talked to was excuses about her not making the appointment and how they came early for my convenience. Sure it would have been convenient if I had known. No one called me and said they were going to be there at 8:00am. I was at home for 9:00am they did not show up or call. Period. USE THESE PEOPLE AT YOUR OWN PERIL. read more