1. McKinney Smiles

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    McKinney, TX

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    McKinney Smiles

    2.6 (10 reviews)
    Closed • Closed

    Services - McKinney Smiles

    Cavity treatment

    Dental exams

    Tooth filling replacement or repair

    McKinney Smiles Photos

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    Stonebridge Dental - Ms. Yo-yo

    Stonebridge Dental

    4.2(51 reviews)
    3.4 mi

    When I initially began coming here in early 2021, everything seemed to be going well. I had really…read moregood hygienists and received good feedback as well as sound advice on how to better take care of my teeth. Lately, it seems like I am getting up-charged every time I come here. This office cleaned out my flex account last year, but problems persist. They're saying I may need to come out of pocket another 2 grand due to more gum problems (which I thought were corrected my previous visit which cost over a thousand dollars). Also, just when you think you've paid your entire bill after cleaning out my flex, these mystery charges seem to spring out of nowhere and because I got billed the next calendar year, my FSA will not accept the payment. It started out as a friendly relationship but now, they seem to approach healthcare like used car salesmen. I have already switched dentists.

    I had a disappointing experience with Stonebridge Dental due to poor communication and…read moreunprofessional behavior from both the front and back office. When I scheduled my filling appointment weeks in advance, I was quoted about $50 out-of-pocket and required to leave a $25 deposit, which already seemed unusual for a small procedure. I paid it anyway. When I arrived for my appointment and was already in the dental chair, a back-office staff member came in with a new quote of $100. This was the first time I was told of any change, and the quote did not even reflect the $25 deposit I had already paid. I calmly asked when they realized the cost would be higher than what I was quoted. No one answered that question. Instead, I was repeatedly told, "This is insurance," in a dismissive, condescending tone. Rather than working toward a solution, they chose to reschedule my appointment. I requested my deposit back and decided not to continue care there. I had driven in from Oklahoma for this appointment, making the situation especially frustrating. As I was leaving, the staff member who originally booked my appointment smiled broadly and said "bye" in a way that felt clearly sarcastic and unprofessional. Mistakes happen, but clear communication, accurate billing, and basic professionalism matter. Unfortunately, this office fell short.

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    Waiting area for kids

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    Front Office

    McKinney Smiles - cosmeticdentists - Updated October 2026

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