My experience so far is pre need. I have a loved one in hospice and know time is limited . I don't want to scramble when the time arrives. I feel odd about looking at costs but realistically I need to be prepared. I called Mc Kenzie prior to business hours but was told someone would call me back. Mr. Mc Kenzie did. I explained my situation and he was supportive . He reassured me that looking at costs was absolutely appropriate. He gave me both the information I needed and the peace of mind that I am more prepared now . read more

Our families experience with this mortuary was beyond thoughtful, considerate, etc. They "Listen" to your needs and wants. It was a sudden death of my son and they took care of everything without requesting money up front. We paid when all was complete. Thank you so much the the staff. read more

While I think it might be strange to give a review on a mortuary, I drive by this place daily because I live near by. When my mom passed away in October and the sheriffs told me to find a mortuary, I looked at my husband and said "how do you do that? Do you yelp it?" I was actually serious and not joking. While we found McKenzie from a Google search based on proximity to my home, I didn't check the reviews. And it wasnt until now that I thought to. Everyone who works at McKenzie is so gentle, kind and extremely compassionate. The most remarkable quality is their ability to maintain open communication and get everything I needed in a timely manner. They were patient while I picked out urns, didn't strong arm me into paying for one in house, they even separated the ashes into separate urns for me. So even though death of a loved one isn't a pleasant experience, I do have peace in my heart driving by McKenzie Mortuary knowing they took such great care of my mom and me during a difficult time. Thank you! read more

This review is long overdue (about 3 months). I actually thought I had wrote one and posted it until I realized I didn't. Your mind kind of leaves you when it's grieving. (Prompted by God) On a Wednesday I called around using Yelp looking for a mortuary. Mind you, I thought my dad had at least six months to a year to live. I ended up speaking with Bridgette the funeral director at McKenzie. She gave me all the necessary information I would need when the time came. All prices were upfront, and additional information was on their website. Well by that Saturday, my father passed. It was a shock, but because I had spoke to Bridgette I knew what to do. There was a little hiccup in the beginning with the body pick up,(by a contractor)....outside of that I have nothing but praises and gratitude. In short, Brigette helped me navigate a very difficult time. She and her staffing not only met my expectations but exceeded them. For example, my father's body needed to be transported to Northern California. The burial cemetery was telling me one thing that would've cost me thousands of more dollars. Brigette informed me that was incorrect and long story short she navigated everything saving me, thousands. I can't tell you how much that helped me. This is just one of the many things that she did to help us. I really hope I've conveyed how impressed and how happy I was to have chosen them. They truly made the entire process as easy as it could be. Thank you McKenzie Fam read more

In September 2023, I lost my little brother to cancer. The most difficult part is finding a mortuary service that will treat not only the family but my brother with the love and care in this very difficult time. We went to a number of mortuaries and they are worse than used car salesmen. Ken McKenzie greeted us and unfortunately, I had an attitude based on all the other meetings we had where they didn't want to answer questions and provide direct feedback. McKenzie didn't try to upsell us as we were solely seeking cremation services. He was in contact every step of the way....from the time they picked up my brother at City of Hope in Duarte, to his transport to the cremation facility, to the ashes being transported back to McKenzie. We were even able to provide our own urns to have them filled with my brothers ashes. I receive frequent text messages and would refer their services to any other family during this most difficult time of loss. Please perform due diligence and make sure any operation you move forward with is in compliance with the State's regulatory requirements. read more

I was very distraught planning my only child's funeral on Christmas Day. I went to Greenhills to find out information about getting a cremation plot for her, and they tell me would cost me 4500 to cremate her. I had to go talk to my son-in-law about this his mother told me to go to McKenzie because she's used them numerous times. I cannot tell you how compassionate and amazing these people are that work here. It was way cheaper they even filled jewelry that I brought them with my daughters remains and gave extra in case I need to put it in another jewelry piece. They didn't make me feel like I was just a sale to them. They actually cared very kind. They were a lot better than greenhouses. I'm so glad I went to them. This is the place to go because they will guide you through everything because you can't think straight when you're bearing a loved one. read more

Provided kind and comprehensive services meeting our needs during a very difficult time.

Just had services for a dear loved one. Utilized McKenzie mortuary and they were great from start to finish. They coordinated seamless with the cement. They also provided a beautiful memory service in their chapel door to the procession to the burial site. Bridget was particularly attentive and considerate. read more

When we were faced with planning a funeral for my sister after her sudden unexpected death, we were a bit overwhelmed. I don't live in the area and I was so grateful that my sister's attorney and friend referred us to McKenzie Mortuary Services. Ken McKenzie and everyone there at the mortuary were so helpful. They made everything so easy and smooth. Dealing with a loss like this is difficult and I truly feel that they cared for my sister as they would one of their own- and that means the world to me read more

I never dreamed I would ever be writing a review for a mortuary and crematorium company. Marco and Alex were absolutely incredible so empathetic and so helpful. It's a terrible time to go through in your life and how they made you feel was beyond special. read more

Good morning, I just want to say that this place and all the staff here are wonderful people! Special thanks to Ken McKenzie! This was a very difficult time for, I lost my son Xavier Lopez RIP. Ken and his staff were very kind, patient and made this sad time very easy for me and my family I can't thank them enough! If it weren't for Ken I don't know what I would have done! Thank you McKenzie Mortuary for everything for a beautiful Service and for helping and being there for my family and I you guys are greatly appreciated. God Bless all of you! read more

McKenzie Mortuary Services - Mortuary Services Near Me - Long Beach, California

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My mother passed away. The Long Beach police department recommended McKenzie. They were excellent and comforting. Bridget, the funeral director, has an amazing demeanor in such a high stress position.. read more

When my husband passed away and we were overwhelmed by selecting a mortuary, my sister in law googled, found McKenzie, and after reading reviews I agreed we should meet with them first. From my very first contact with Ken, I knew he was our guy, and scheduled an appointment for I and my in-laws to meet with him the following day. They agreed immediately after meeting him - "he's our guy." We didn't even bother with other mortuaries; we all instantly knew Ken McKenzie was the one we wanted by our side as we laid my husband to rest. I cannot tell you how kind and compassionate - and funny, and charming (things I didn't think I needed, but did) - he is. He made the worst process in our lives so far so much easier than it might have been otherwise. He's a truly good, genuine, kind soul, and I feel grateful to have met him. He also went a step beyond for me. My mother and uncle died ten days apart five years ago, and when my sister finally sent their ashes to me (choosing my birthday, a few weeks after my husband died, to finally do so), she sent them in what can very simply be described as a terrible, disrespectful state. I didn't know what to do, so called Ken for advice, and he jumped in to assist immediately, and within 24 hours both my mother and uncle were finally respectably laid to rest. Anyone reading this review is likely struggling through the worst time of their lives. No one wants to have to "yelp" mortuaries. But if you're doing so through tears, amidst confusion and fear and uncertainty, I would urge you to give them a call. You will be in gentle, kind hands. read more

The service, care, and professionalism at McKenzie Mortuary was excellent. They made such a difficult time in my life "easier"! There were honest with no pushy sale tactics and their prices were very fair and affordable. They listened, guided me, and took care of everything I needed, including referring me to a Catholic priest for my services. Father Bob was perfect. My family and friends thought he knew my husband by the way he spoke and shared the Word! He was empathetic and very well spoken. Thank you so much Ken! You and your staff were beyond exemplary! read more

McKenzie Mortuary's staff and services were 5 star!! Everyone is kind and helpful. They made a difficult time and process better than I expected. They took care of my brother in 2018 and my dad in 2023. I appreciate all the guidance and assistance in helping with loved ones lost. read more

Ken and his associates went out of their way assisting with funeral plans for my friend, Linda. Ken's sense of humor helped us to bring joy at this sad time. He listened to our wishes and made suggestions. The Himalayan salt urn that he recommended was the perfect resting place for our dear friend. read more

McKenzie Mortuary Services - Himalayan salt urn - Mortuary Services Near Me - Long Beach, California

You can tell McKenzie Mortuary Services is ran with love and sympathy for its clients. Ken made me feel I was the most important client and I would see him treating other families the exact same way. It takes a beautiful human to be successful in a industry like this. Troy and the staff really supported us and guided us throughout the day while we were at the church, and burial site. No matter if we were off Mackenzie's property they made sure my family felt supported and confident through our grandmother's services. Thank you for turning this tragic loss into such a beautiful funeral service. read more

So my uncle had suddenly passed away and I found a card in his wallet that said call incase of my death and it was McKenzie Mortuary so it was a very only card form like 20 years ago. The lady on the phone was very nice and said I'm sorry for your loss she check of my uncle had purchased a cremation but unfortunately he did not but they where nice enough to help me and the price was very reasonable for the simple cremation they did not try and push me into buying an urn or anything else. They where very caring and understanding of my situation. I will be planning my services for the future with them that's for sure. Thanks again for being so helpful and understanding. read more

Read their reviews on Google and failed to check here first! I should have reviewed them on here before obtaining their services. -They prey on your grief -They create this Fear of Missing Out by setting hard deadlines -They don't tell you upfront about the third parties they use, which will determine your loved ones priority in getting retrieved. -They don't provide you with timelines as to when you can expect the services you paid for -They waited 2 weeks before notifying me that my Moms ashes were ready for pickup -They are terrible at giving you a status update on Death Certificates. read more

Ken is a great person first and foremost. Compassionate honest and respectful in assisting families in the most difficult life situations. We allowed him to do my brothers funeral services, his children felt very blessed to have the honor of meeting Ken and his professionalism. The affordable low rates make his business stand alone and above nearby competitors . His own personal life experience is what drove him to build a Morturary business affordable to his clientele- a no bells and whistles pressure sales pitch, his work is based on real honest opinions and options, reassuring families that there's nothing about him or his establishment to second guess! He's truly a gem read more

Thoughtful and honest brokers when you face a death in the family. If you're in the Southern California area, this is a good choice for a mortuary if your loved one dies. read more

Better to know of McKenzie mortuary and not need them then need them and not know them. They are very concerning and very helpful and a very sad time in your life. They don't try to upsell just meet your needs and concerns. read more

There is so much involved when taking care of final arrangements, and when you're trying to process an unexpected death, it's the last thing you want to deal with. Every member of the staff that we came in contact with was attentive, caring and kind. The entire process was seamless from beginning to end and the staff even continues to follow up and check on our family. read more

Grief eventually comes for everyone. And at that devastating time, an empathetic mortuary matters. Ken and his Team are simply amazing. My mom passed and we were blessed when McKenzie was able to see us, despite their full schedule. And even though they had several families in their office, we received their undivided attention. They took our calls every time, answered any questions we had, and extremely supportive during services. I can't thank Ken and his Team enough for helping our family at such a tragic time. read more

If I could I would give McKenzie Mortuary a thousand stars!!!! Talk about individualized help! We didn't feel rushed, or that they were trying to upsell us things that we didn't want. We walked in stressed, upset, heart sick and we left feeling comforted, and very much at peace with the decisions made with Ken. The level of care taken for our loved ones during prior need made them my first (and only) call. Thank You Ken and your staff for being absolutely the best!!! read more

Having lost both my parents in quick succession this year, I am so thankful for McKenzie Mortuary Services. From beginning to end, the entire staff was kind, responsive and answered any and all questions I had throughout the process. Most of all, their empathy was obvious and much appreciated. I would 100% recommend McKenzie mortuary services to anyone who has lost a loved one. read more

I couldn't be any more impressed by McKenzie Mortuary. The staff were very accommodating and prompt with my family's requests. The facility is clean and well kept. read more

If only there was a choice to give a 10 star rating to McKenzie Mortuary, I would do it! Words simply cannot express our gratitude to Ken McKenzie and his staff for everything they did to make my beloved husband's funeral service such a comforting and uplifting experience. I cannot say enough how pleased we were that everything was kept within our wishes. They are the only mortuary I know that would help arrange the viewing, rosary, funeral mass and cremation. Everyone was professional, understanding, and compassionate which eased this difficult time in our life. The overall cost was very reasonable compared to most mortuary companies. The quality of service was excellent. I highly recommend the McKenzie mortuary services. At this time of grief, the helpfulness you all extended to our family was most appreciated and will never be forgotten. Again, thank you so much Ken Mckenzie! read more

I used McKenzie Mortuary for my husband's cremation. It went so well that I am going to set up my cremation services with them for when it's my time. Was so impressed with the gentlemen who came to transport my husband's body to the mortuary. They showed him total respect, and were very kind. Mr. Ken McKenzie handled all the paperwork and was very nice. Would recommend them to anyone in need of their services. read more

We had my cousins funeral they're the people they were very nice and courteous and the place is very nice and very clean and in a nice location. It's sad when you have to bury a loved one but if you go to McKenzie Alicia, feel like you're giving them a nice funeral and the place is nice. The service was good and the people that work there are very helpful. read more

So thankful for Ken McKenzie; he's the face, heart and soul of McKenzie mortuary. Ken handled my husband's care after passing, he and his staff were warmhearted, attentive and most helpful throughout. Our options were thoroughly explained to us and all was transparent. He helped me understand what I needed to do and when to do it which proved most helpful. Would give 10 stars to Ken and his staff if it were an option, most highly recommend. read more

I can't say enough about McKenzie Mortuary. They treated my father and my entire family with such dignity, kindness, and grace. The entire staff was incredibly helpful, gracious, and professional. My Dad looked so distinguished and peaceful. We had a difficult situation with family members and I reached out to Ken with a request. He was so helpful and understanding and we were able to send our Dad off in the most beautiful way. Ada was also just amazing. She was there with us through the service and offered her support and treated our loved one with such gentleness. Finally, the priest who officiated did a beautiful job eulogizing our Dad. Thank you to all the amazing staff. You made a difficult day a beautiful one as well. May God bless and keep you all. You can surely trust your loved ones in the hands of those at McKenzie. read more

This people are con artist pretending to be friendly and all they do is take advantage of that situation they don't follow the instructions and death certificate were stolen by one of the employee because she knew that deceased family My family had a bad experience I suggest to shop around I know is not easy to say when your face in those situations read more

Ken McKenzie and his staff are compassionate and honest. We have now used McKenzie Mortuary twice within the last several years to make final arrangements for our aunt and uncle. Both times, Ken and his staff went above and beyond expectations. For our aunt, they even drove the casket up to Northern California. For our uncle that worked together with a cemetery in San Bernadino. We highly recommend McKenzie. read more

Ken was so kind and I can't thank him and his staff enough for taking care of moms services. Keeping in mind that we are still challenged with COVID they did everything to accommodate our moms services. Much appreciate him and his team. Vasquez Family read more

Ken at Mckenzie was so great! He was so nice and easy to work with and fair. Although they provide a pleathora of services, he was great about only selling us what we needed. We highly recommend! read more

I came to McKenzie Mortuary after a rough time with an online delivery cremation service. McKenzie made my experience with the funeral service turn around. I did a direct cremation for my dad. The process was easy and swift. Also, Long Beach memorial sends there overflow to them, which shows how trusting they are! read more

I rarely post on Yelp, however I feel that it is warranted. Recently my 21 year old nephew lost passed away. His loss was very emotion for my entire family. It didn't come without drama or heartache from the other side. It made a sad event difficult to handle. I want to personally thank Ken from McKenzie mortuary for helping us navigate through this difficult time. He not only was our funeral director, he also took the roll of counselor. He was our go between with the other side. Had it not been for Ken I don't think this would have ran as smoothly as it did. Ken is warm and comforting. The mortuary is small and had a warm and comfort feel to it. My nephew looked so radiant and angelic. I had never seen someone that had passed look so good. They did a wonderful job at making him look asleep and peaceful. I highly recommend McKenzie Mortuary. I will forever be grateful for Ken. Thank you McKenzie Mortuary for all that you did for my family. read more

My mom passed away on Thursday. I was calling 6 to 7 mortuaries to pre-plan cremation for her. Due to Covid, no room at the inn. Mr McKenzie listen and allowed me to make arrangements ahead of time. Polite and compassionate. A true professional. I was glad of all the places called, this was a gem. I appreciated their grace towards me and the situation. It's never easier, but services like this should not be made more complicated then it already is. 6 stars. Thank you all. read more

My mom passed away unexpectedly and it was a devastating experience to have to call 10 mortuaries to find one willing to take her. The Covid surge in Jan/Feb caused delays and many had wait lists of approx 2 months or they were too booked to take additional clients. McKenzie was my 10th call and I was able to schedule an appointment and begin the process. I want to thank Ken McKenzie and Derrick King for making this process easier and having peace of mind that my mother was in good hands. read more