We were On a road trip and my son had a slight cough (2 year old). We stopped at a gas station to…read moreget gas, and noticed my son's breathing was labored, so we decided to go to the nearest urgent care. The PA, Rhonda snuck him in right away and only took a few minutes to evaluate him before sending us to the ER. My son was reluctant to participate in any type of prodding or evaluation. Very thankful she was patient and so good with him, and they didn't end up charging us since no treatment was given. I was a little leery when driving up to a grocery store to get care, but they were very professional (the nurse and PA) and I'd absolutely go there again.

This is at least my second visit here in the last year or so. It's easy to get to. It's just inside…read morethe west Ames Hy-Vee. And about 10 steps from their pharmacy. So I was able to be seen for my sinus and ear infection and get my meds without going from one business to another. Clean. Family friendly. Friendly staff. Marcy'sDinerTantrumScale 5/5- NoScreamingKids. I do know over the years that the meds that are prescribed for sinus infections has changed. And I'm willing and able to accept that. The last one I had was completely healed with the same med they ordered today. It's not the same ones Docs used to prescribe, but it's effective. And that's what matters. To use the top line of antibiotics immediately leaves nothing to go to if that infection doesn't clear up. No point in creating superbugs, right?!

Quick & easy to make an appointment and be seen. Super nice & professional. Quick test results…read more Highly recommend the Ankeny location!

I visited this urgent care clinic last week, after making an appointment online that morning(they…read morealso take walk ins). I received the best of care and respect from the staff there. They did everything that my condition needed and assured me that it was necessary for me to come in that day. 5/5-recommend! Marcy'sDinerTantrumScale 5/5- NoScreamingKids. Lot parking. Staff masks to protect us. My insurance is accepted here.

Rhonda Rotert, PA-C is the worst. She said my illness must be covid or the flu and tested…read morenegative for both. My throat were sore and my ears were hurting like an ear infection. I have had many ear infections in my life averaging over one a year for some fifty years. I had ear tubes many times as a child and would have multiple ear infections a year as a child so I kind of know what an ear infection feels like. She said it was not an ear infection despite my ears looking red and I was running a significant fever. She didn't even check in my ears. She told me that it was too soon with the runny nose and cough to be able to diagnosis as flu or covid as the tests are not accurate until one is sick one to two weeks. That is counter to what the rapid tests are meant to determine. I had the flu and covid vaccine and she told me vaccines do not do anything. It is better to get immunity the natural way. What kind of stupid people does McFarland hire. I ended up going back to work for the rest of the week and was dizzy, light headed, ears hurting, etc. It took about four weeks to get over the ear infection/sinus infection, but at least if wasn't covid or the flu. All I have to say is that Rhonda Rotert, PA-C should be injected with some brain cells since she is not competent at all.

My college student (5 hours away) made an appointment and while en route there, clinic called to do…read morephone triage. Told kiddo sorry but we're canceling because it's not serious enough. Called me in tears. Went to the ER and sat for three hours missing classes graded on attendance. Left with a full exam, bloodwork, and prescription meds for the problem McFarland said wasn't serious. Very disappointed. Since when does phone triage decide what's serious?

Very professional people that work there at Hy-Vee exemplature health. Soon as you walk in the door…read moreor professional with a smile and ask your name. Then you go back and I talk to you like they've known you forever. You're in and out in less than 15 minutes unless you have to get a chest x-ray it might take another 5 minutes. I would urge everyone and anyone to become a member!

If I could give this place zero stars I would!!!! The only decent provider is Elli and she is…read moreabsolutely AMAZING! I wish she was in her own private practice!! My experience with this place is not good at all, I was a patient at the flagship clinic since March of 2023 and if someone would have asked me how I feel about this place 6 months ago I would have said they are amazing, but when they opened the Cedar Rapids Clinic (I had moved to Cedar Rapids to be closer to family) things deteriorated very quickly. I was super excited to get my daughter and best friend into this clinic also. So, to say I was impatient for opening day that would be a gross understatement. However, when the three of us began seeing the provider in Cedar Rapids it was very clear that the clinic was not ready for opening day. They had no front desk staff and the LPN who was supposed to be in the back was the only person helping the one and only provider the clinic had. While this LPN was sweet to begin with, it quickly it became obvious that she was becoming overloaded with the front desk responsibilities, the duties with/for the provider, answering the phones, submitting billing (this is questionable), sending out lab samples , etc...etc.... The first time my daughter was able to get into the provider we were both excited because I enjoyed the care I received at the West Des Moines office so it was extremely unexpected when the LPN snapped at my daughter right away wanting to know why she was in there wanting to change PCP's when she already had a provider, Mind you my daughter was a) wanting a new provider and b) wanted a second opinion regarding a potential auto-immune disorder, which she has every right to. This LPN's behavior got increasingly worse, she was losing entire and partial samples that needed to go to the lab, she was getting more confrontational with me and my daughter, until she did something that I felt warranted being reported to the main office. When the LPN was ultimately fired. I was immediately told by the provider that she was friends with the LPN and wanted me to know that she was refusing to provide my care moving forward. this was in early November 2025. On November 15th, 2025, I received a message from the VP of Member Services on my patient portal telling me that "since I had not paid dues in 3 months Exemplarcare was terminating my membership. Now I don't want to get into too much detail, but I decided to contact my insurance company with this conundrum that happened with Exemplarcare in November, I was advised to ask for a "Billing Audit", so I sent a message through my portal requesting this document and stated that I believed that 2 business days should be ample time to send this document. Later, on Friday, I got an email from the VP of member services stating that if I did not cease communications with the office, [she] was going to seek legal action. Now I assume this means that they are refusing to provide me with that information... I have attached a picture of that e-mail to this comment. Not a great experience in the end! UTA: I just noticed that a staff member wrote their own review in an attempt to sway the overall rating of this place. It's pretty pathetic that a "professional" place of business would need its own employees to write false reviews; this is cheating and if they will cheat for a review the just think about the level of pettiness they take in your care and how they would take great ease in spreading any number of patients business anywhere they please. so Seriously and incredibly pathetic!!!!!!

I have been calling for a prescription that I take everyday for the last 4 days for a total of 12…read moreCALLS! And guess what? Yep, Dr Alicia Murphy failed again. Its outrageous that this doctor ALICIA MURPHY took an "oath" to do no harm when she only seems to know how TO DO HARM.

Foot surgery out patient the nurses and Dr were absolutely amazing. I was taken real good care of…read more They made me laugh and was very comfortable. They explained everything in detail as I was being prepped in the OR for surgery. Highly recommend

I took my boyfriend into this clinic for a fever of 105, abdominal pain and headache. They ran…read moretests to rule out Influenza AB, COVID and Strep. I understand this facility is not capable of testing for a larger variety of issues, however they decided to prescribe him 2,000mg of Amoxicillin *per day*. His symptoms got worse, and when we continued to contact this facility they advised to stick with the dose. A week later we decided to take him into the ER, and it turned out to be Appendicitis-surgery immediately. Again, I understand that Urgent Care centers have limitations on their abilities. However, a transparent suggestion to seek further medical advice instead of feeding him antibiotics would have been a smart and transparent next step. Very upsetting.

Is one minute equal to 60 seconds or 15 seconds? It was the…read morefirst time I came to this hospital for skin allergy treatment. The front desk told me that I had no insurance and paid a lump sum of $184.80. Then I told the doctor that I would be out in less than ten minutes. She also said that you don't need to see a doctor for this type of allergy, you can just go to a regular pharmacy and buy medicine yourself! No prescription medication and a month later they sent me another bill for $98.40! Said I chatted with the doctor for 35 minutes! It said that if it exceeds 30 minutes, it will be counted as 45 minutes!

I was in Monday for a dot physical and did not pass due too diabetes' and I didn't know I had it my…read moreglucose level was at 449 and was told I didn't pass and to see my primary Dr nothing about it's way high so went home and Tue night went to ER and was at 591 had blurred vision they treated me and got down to 341 and to see my primary Dr to get on a regimen a lot a people when I told them what my level was said I could of had a stroke or be in a coma and Doctors now doctor was trying to sell me other services very unprofessional

Love this for walk in care!! The mercy clinic in pleasant hill is a nightmare. This location is…read morealways clean and the staff is helpful. I have been here twice and never have to wait long. Also the doctors are fantastic!

Dr. Pelzer is a knowledgeable, patient and fun pediatrician. Our first child has been going for…read moreseveral years now since they were a newborn and we just started taking our second to him as well. He uses play to make our child feel comfortable with him while he's doing his checkups. Always listens to us and values our input as parents. Highly recommend him as a pediatrician.

The radiology department is a totally complete joke, they cannot seem to get orders that have been…read moresent to them from practices outside of Iowa Clinic correct, and then all the sudden they lose orders completely from other clinics, when asking for practices to move radiology orders completely to another radiology group They also mess that up and find out they didn't get pre-authorizations that they should have gotten weeks ago