I strongly recommend reconsidering this practice for your or your family's mental health care. Our…read moreexperience was deeply disappointing. The staff--especially the so-called "professionals"--came across as rude, judgmental, and uninformed. On top of that, the billing department is disorganized and untrustworthy. I created an online account and paid all copays at the time of service. There were no outstanding charges shown in my account. Now, three years later, I've suddenly received a bill for services that date back that far--without any prior notice or billing attempts in the interim. We only had five visits here, but honestly, that was five too many. I regret trusting this practice with my child's care and would advise others to seek help elsewhere.

I loved coming here, I highly recommend this counseling center…read more The clinicians are very kind and empathetic.

Absolute NIGHTMARE of an experience!!! I have been experiencing a non-emergent mental health crisis…read moreand really needed to be seen by a provider (I don't have one right now bc I lost my healthcare and this seems to be one of the largest groups that take state). I finished my intake forms about a minute into my appointment time (my fault I know) and tried calling the office to let them know. I never got through to them and by the time somebody emailed me a link to the doxy page, the therapist refused to see me even though we were chatting on doxy and she had no clients?? I was extremely upset and nobody cared, bedside manner was horrific. Partly because I'm STILL on hold with the office! It has now been a cumulative 1 hr and 22 minutes that I have been on hold. The therapist I should have been seeing told me to call and reschedule.... how!?!?! Do not even bother.

Had some scheduling conflicts in the beginning. I originally made an appointment 2/3 weeks out and…read morefound out that the counselor was a recent grad. So I was able to change counselors. In total, I waited about six weeks for my appointment, only to be canceled on via text an hour before the second session. Therapist canceled on a Tuesday, asked if Friday was good, I have a time frame, just for her to say, "never mind, took the week off, I'll be in touch with you at the start of next week." When next week came, I waited until Friday and still did not receive a phone call to schedule an appointment for the missed session. I called the office end of day and expressed my concerns. The receptionist was super friendly and paired me with Tracy LaChapelle, who is absolutely AMAZING. I only had one session with her, but she called me the day before to introduce herself and go over expectations and any questions. I really appreciated this, because my first experience was NOT like this at all.... It takes a lot for some people to finally ask for help, and then when they ask for help, they can't get it because of things that are out of their control. I can't believe it's been about three weeks and that original counselor never even bothered to call/check up. That just triggered a whole bunch of emotions for me and I was left super upset and disappointed. I even asked to speak to an office manager/supervisor to just let them be aware of my unpleasant experience. I missed the call, called back and left a message two days ago but have not heard back yet. I guess who you get is a hit or miss. But definitely do your research on the counselors before making an appointment. My best advice is to ask questions about expectations on your first intake appointment. I am very grateful to have met Tracy and for the kind receptionist who paired me with her! If it wasn't for this experience, I would find a completely different office. Hope this helps.

Through this past year, working with Denise, it has been a healing and transformational experience…read more With the various percussion instruments and voice included with my Reiki sessions, it has increased the intense healing affects I have been experiencing. After a session I have such a strong sense of peace, tranquility and serenity. I highly recommend her services to anyone interested in a higher quality of life.

From the owner: Learn how to relax and remove your daily stress, anxieties, and manage your pain with a Certified…read moreReiki Master Teacher and Sound Master Healer who uses Tibetan Singing Bowls, Native American Drumming, and various percussion instruments. Denise is an Ordained Interfaith Minister (Non-denominational/Omnius) whom is a Descendant of Pope John XXIII and an eighth Native American Cherokee. She is a certified Shaman, an Angelic & Spiritual Guide Intuitive, and Medical Qigong Instructor focusing on healing breath (prana). She will concentrate on what you need to decompress, and get relief! Denise is also certified with the State of CT as a Recovery Support Specialist who will work with you on changing your fears into Hope and Possibilities in a NON-CLINICAL setting! She is a trained, NON-CLINICAL, Co-Facilitator for a Thursday night, Hearing Voices Network on Zoom (no notes are taken), and a NON-CLINICAL, Maastricht Provider for people who Hear Voices, and/or have Visions and Paranoia.