Had some scheduling conflicts in the beginning. I originally made an appointment 2/3 weeks out and found out that the counselor was a recent grad. So I was able to change counselors. In total, I waited about six weeks for my appointment, only to be canceled on via text an hour before the second session. Therapist canceled on a Tuesday, asked if Friday was good, I have a time frame, just for her to say, "never mind, took the week off, I'll be in touch with you at the start of next week." When next week came, I waited until Friday and still did not receive a phone call to schedule an appointment for the missed session. I called the office end of day and expressed my concerns. The receptionist was super friendly and paired me with Tracy LaChapelle, who is absolutely AMAZING. I only had one session with her, but she called me the day before to introduce herself and go over expectations and any questions. I really appreciated this, because my first experience was NOT like this at all.... It takes a lot for some people to finally ask for help, and then when they ask for help, they can't get it because of things that are out of their control. I can't believe it's been about three weeks and that original counselor never even bothered to call/check up. That just triggered a whole bunch of emotions for me and I was left super upset and disappointed. I even asked to speak to an office manager/supervisor to just let them be aware of my unpleasant experience. I missed the call, called back and left a message two days ago but have not heard back yet. I guess who you get is a hit or miss. But definitely do your research on the counselors before making an appointment. My best advice is to ask questions about expectations on your first intake appointment. I am very grateful to have met Tracy and for the kind receptionist who paired me with her! If it wasn't for this experience, I would find a completely different office. Hope this helps. read more