I went here back in 2009. And I only went because I asked before I went there if they offered a…read morecertain medication program. The clinician had said yes. So for three months I had to go to this outpatient class and eventually see the psychiatrist. The psychiatrist was extremely strict but fair. He prescribed me what I told him I was already on and he said he'd like to see me lower my dose within 6 months. I did. I walked everyday, got a full time job, with the help of a very nice lady who worked there. But my problem was with how my clinician lied to me and when it came time for me to start this program, They said they didn't do it. I was so mad I just left and never went back. The outpatient clinicians never believed you but they would believe the guy passed out with white powder in his nose that's he's just "tired". I felt sooo betrayed. I will never go back to that place. It's a place where they just wanna bill you and say "good luck ". Don't recommend it at all

When my urine screen results came back, they were *not* my results. When I provided the sample…read morethere was no name on the bottle, and no label. I did not see it go into an envelope. There was not any chain of custody that I saw being followed. This is lawsuit material, and I am extremely frustrated. I have contacted both BH Care about this and the lab where the testing was done and I am not confident that this will come off my medical record.

3/5 for many reasons. First off I'd like to start by saying my experience at paramount was in…read moreDecember 2024. I've remained sober from drinking & was blessed to get pregnant in 2025 and my husband and I welcomed a beautiful healthy baby girl, that wouldn't have happened without the staff at paramount, forever grateful for the experience and care I received. I was debating on this review for over a year, but now im sharing my experience Enrolling with paramount 0/10 When we looked into care my husband was talking with James who stated during my time there he would be getting updates on me, being able to talk to me once I moved up to residency and also stated my insurance was covered and in network. I was not in the right state to clarify this at the time myself to the staff members before my arrival. My husband was told false information and told him what he wanted to hear so they could get me in ASAP. We knew nothing about rehab centers as this was the first time for myself and anyone in the family. We believed everything we heard. New patient screening 0/10 When I got to paramount the nurse on was a male nurse and the CCC who was on shift that night she was female. The nurse did my body check and was fully exposed in front of a male stranger, it was extremely uncomfortable. I eventually brought this to the attention of the director Cassandra and nothing was done and was brushed under the rug, to avoid any type of sexual harassment or law suit, Rooming experience 8/10 I got my own room during detox and residency. The rooms were spacious with a lot of storage, comfortable beds, beautiful bathrooms and showers. Rating 8/10 as my original room had a plumbing issue and we had to move rooms. Food: 10/10 !!! One of the best things about this place. Group/1:1 therapy 7/10 towards the end of my stay the curriculum tended to repeat for the new comers. Lack of communication on what was mandatory and what wasn't. One class was not mandatory "morning moment" and became mandatory one day and I got in trouble for being late. You would meet with the director or this other woman who is no longer there and ask how the experience was, nothing would change from it and if you voiced your opinion which was negative they would be combative and talk down on you. 1:1 therapist actually caused many issues in my relationship not helped and said if I didn't do PHP Id go back to drinking. I'm thriving in my relationship by the way & still sober Other issues: Since my husband was misinformed at the beginning regarding phone calls. He called multiple times to try and talk to someone about what's going on. He was extremely frustrated as staff members would take messages but no calls back, this went on for weeks. He googled the director to try and find an additional number or direct extension and ended up getting her cell. Despite me not knowing any of this at the time, I got "punished" and got my visitation and phone calls taken away at my last week. Very unprofessional and the upper management avoided me until I left. It literally caused unnecessary drama lol Everything else, the staff members, CCCs, activities 10/10 they really made the experience something I'll never forget. It helped shape who I am today and gathered all my knowledge for the "tools in the toolbox" I carry with me today and everyday.

A loved one recently struggled with substance abuse, and was recommended Paramount through a friend…read moreto detox. They couldn't have had a better experience. Going into detox is scary and full of unknowns, but James made the process crystal-clear and made my loved one feel super comfortable going in. In addition to the medical aspects of detox, they also received therapy and a case worker dedicated to helping them recover and work through the root causes of their addiction. A special shoutout to Kayla and Dr. James on that front! As an aside, not the purpose of going into detox whatsoever--but they had nothing but great things to say about the food! Trust that you (or your loved one) will be well-fed. Recovery isn't linear. However, I know that my loved one is off to a great start thanks to all of the support they received at Paramount! I can't thank them enough.

The best Counselor I ever had was here at Waterstone. His name is Hunter. Unfortunately, I think he…read moreis moving on to a bigger and better opportunity for his talents. But everyone in this Madison facility is extremely good and kind. Probably the best treatment I've ever had and I've had many.

After many calls and emails seeking a therapist, I was referred to Waterstone in Madison by a…read morewonderful person named Jade! My prior insurance made it very difficult to find anyone that would take me in for outpatient therapy, as co-pays were astronomical. For someone who's been struggling like myself, therapy is a must. It's now been a few weeks since I've started going to therapy at Waterstone and I'm incredibly grateful for the therapist I'm working with. She is truly fabulous! I'm so glad to have been referred to such a great outpatient therapy center, as I truly don't regret choosing to come here! There is no other place I'd rather go for weekly sessions. It's right on the bus line and easy to access. Receptionists are kind and welcoming. With all this being said, I highly recommend this establishment for your therapy needs!

Pathfinder has a client center focused program with dedicated and compassionate professionals…read more Providing one on one support and care tailored to each individual. Pathfinder Recovery is dedicated to providing the best care for your loved one. I would send my loved ones here.

Pathfinder Recovery is a treatment center that really knows what it means to meet you where you're…read moreat and create a personalized path to recovery. So grateful for them!

Very helpful with questions and timely callbacks. Recently moved to this area and spent days…read morecalling different clinics and doctors. A lot of places I called didn't even bother to call back after leaving messages. The doctor called me right back and worked with me on making an appointment. He made the process quick and stress free which is the way it should be for this

If you are struggling, this is the Dr for you. The care he offers is hands down the best out…read morethere.....he saved my life. I don't know how else to say it but I am SOO GRATEFUL! So if yr. Struggling, and u feel no one can help you and your reading this, schedule an appointment and you will get the help you need. Thank you Dr. Gelfand, you are truly an awesome Dr. and wonderful person.

My daughter and I were both very unsure about going to Newport after reading so many mixed reviews…read more Residential seems like such a drastic and scary option that we deliberated for a few weeks. We were at a point where we were having difficulty moving forward from my daughter's anxiety and depression without having a change of environment away from all stressors. Since making this decision, I am a huge advocate of residential as I would like to normalize adolescents that need this level of care. If you truly feel that your son/daughter is not able to break out of this cycle, I highly recommend you try Newport Academy. Like any program; naturally, there are some negative components that others have mentioned in the reviews. However, the big picture is getting your son/daughter the quality care that they need to truly move forward. My daughter went to Bethlehem, CT location for 37 days. In this time, the quality therapists were able to help my daughter see herself in a neutral, almost positive light. She came to them with negative self talk and through the group and individual sessions, she was able to make meaningful, lasting change within herself. Shout out to Emily, Jenna, and Jenny for providing quality and compassionate therapy. I heard my daughter saying goodbye to them and she told them she loved them. It is possible to form real connections and make real change in a short time. With that being said, your son/daughter need to want to change. That is the only way they will get results. Here is some input from my daughter about the food, some of the staff, etc: I believe the food was good with various options! There was always something to eat whether you like the food they made or not. I kept my habit of eating clean, which worried me at first. I wish dessert was a more normal thing to have, ice cream once in a while would have been amazing. I healed lots of things within myself while I was there due to the environment change and not having a lot. I built new habits and coping skills along with the amazing people and girls I met. There were some staff I truly miss so much, I know they really did care about us. Like everywhere, there's always going to be mean staff, but we all worked together to get our voices heard and stand up for ourselves. Carly and Jordyn held our community meetings in the mustang pod and really did make us feel heard, like we deserve. I do wish we got longer phone call time. There was some awful days, but definitely some really good days. I repeatedly told myself this is temporary and it will all be worth it in the end, and it was. I do not regret going. I did what I needed to do and learned to be proud of myself for doing such a hard thing.

Program was decent. Specific staff was disappointing. They do not have equestrian services. There…read morewas no daily yoga. These are both advertised online. I was not placed into an aftercare program after being discharged from treatment.

Staff are incredible. However, the administration is horrible! They treat the staff…read moreunprofessionally and are totally unsupportive. The staff quit all the time due to the way they are treated. It is a shame. In theory the program is set up well. The staff are well liked by clients. The administration needs to be gone and new, kind and responsible people hired!

This place is a JOKE. DONT BOTHER WASTING YOUR TIME! You will get absolutely nothing out of this…read moreprogram. It's about 2 hours a week...

Dr. Sterling has helped me change my life for the better more than any health professional I've…read moreever been to. He is extremely dedicated to helping people get well, & cares more than any doctor I've worked with. I highly recommend him to anyone that needs to make positive changes!

From the owner: Robert Sterling is an addiction medicine specialist operating out of Norwalk, Connecticut. His…read morepractice is called Sober Solutions of Norwalk. Dr. Sterling brings a long list of qualities to the table. He became board certified in addiction medicine in 2015 but has worked as a doctor since 1980. He graduated from the Autonomous University of Guadalajara where he was trained in family practice and family medicine. Dr. Sterling was board certified in family medicine doctor in 1981. As a certified addiction medicine specialist, Robert Sterling offers his patients a broad range of services. His focus is less on family medicine and more on addiction and recovery. As such he applies his skills, education, and experience to cases that involve substance abuse, Suboxone treatment, medication management, and Marijuana addiction. He offers therapies for relapse prevention, mood disorders, sober living, addiction counseling, and recovery. Robert Sterling has created a place where people can overcome substance abuse, learn about recovery, sober living, and the uncovering of or dealing with an underlying or secondary diagnosis such as mood disorders.

Lucinda has been my pain management doctor for about 5 yrs now and after many years and many…read moredoctors, pills,treatment and outpatient surgery she actually listens to what I have to say and works with me depending on the success or lack of when administrating treatment..I feel completely comfortable in her company and I can explain how I feel without judgement she treats patients as people and spends a lot of time to understand how you feel and your mental state as well hands down the best doctor I've seen its over an hour from were I live and worth the trip..

From the owner: addiction medicineread more

Very caring and knowledgeable staff. It's obvious that they genuinely care about the people they're…read moretrying to help.

Absolutely horrible intake guidelines…read more I was refused to be assessed by my doctor when starting signs of hypomania due to the loss of a beloved family dog and near anniversaries of lost parents for myself and my wife. Without asking me any assessment questions she advised me to go to the ER which I eventually agreed to. At Griffin ER it took 4 hours to be given a basic assessment, they had to have me pee in a cup before even talking to an LCSW. If I had talked to a LCSW I would be been in and out in 15 minutes. I wasn't ready to be admitted which is incredibly important for psychiatric. The LCSW clearly saw it that I was not a threat to myself or anyone else.