1. Waterview Counseling Services

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Watertown, CT

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Waterview Counseling Services

5.0 (1 review)
Open • 8:00 am - 4:00 pm

Services - Waterview Counseling Services

Adolescent therapy

Child therapy

Couples therapy

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1 year ago

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Newport Academy

Newport Academy

3.1(63 reviews)
6.7 mi

Our family's experience with Newport Academy was life-changing…read more One of the most important lessons we learned came from Parker's therapist, Catherine, who taught us to "be comfortable in the uncomfortable." Recovery isn't easy, and growth doesn't happen overnight. Newport helped us understand that healing often comes through working through difficult moments rather than avoiding them. Our "Shift Happens" moment came when we stopped focusing on how long the process would take and started focusing on small daily victories. Instead of looking for one big breakthrough, we learned to appreciate the little signs of progress--better communication, improved confidence, healthier choices, and a willingness to keep trying. As a parent, I realized my job was not to fix everything immediately. My role was to support, encourage, and believe in my daughter while she did the work herself. That change in perspective gave our family hope and allowed us to recognize just how much progress was happening along the way. The therapists, academic staff, and residential team genuinely cared about Parker and challenged her to grow while supporting her every step of the way. We are especially grateful for the guidance, structure, and compassion shown to our family throughout the process. Newport Academy gave our daughter tools she can carry with her for the rest of her life and helped our family see that progress is measured one day at a time. We will always be grateful for the role they played in Parker's journey.

As someone who provided mental health treatment myself, I really hate giving such a low review but…read moreI was so disappointed in the lack of appropriate discharge care given to my child. It should not be a full-time job for two parents who have advanced degrees in this field to advocate so hard for the safety of their child. Even with a caseworker from the state involved and advocating for a discharge plan that met adequate safety standards, the Newport treatment team would not communicate clearly with us to facilitate a safe and smooth discharge process. While we can understand that Newport might not be the right fit every child's needs, it is important that their needs are met after discharge, including making sure they have psychiatric follow-up confirmed. The Newport team was more interested in setting a discharge date than working with parents and caseworker to ensure that all plans were in place to ensure that a high risk child would be safe post discharge. This was against everything that was shared with us by the same therapists in parent support groups and we felt absolutely failed by the treatment team in a very stressful time of transition, where extra support was needed.

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Waterview Counseling Services - c_and_mh - Updated October 2026

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