I waited for my daughter to heal prior to leaving a review. I was told a lie which I fell for and paid a higher amount than my previous childcare from the beginning that they were installing cameras and that the administrative staff could see recordings of and not the parents. I had a few issues that I addressed while there. My daughter came home with a soaked pull-up. I mean completely soaked as if she sat in a pool of urine all day and was never changed. She ended up with a horrible diaper rash from it. Another situation which is the one that ended her childcare was when she came home with two fingers burned and blistered. Keep in mind she was at daycare a full day on both days. When addressed I was asked did I have a flat iron. Smh I have a recording showing I didn't use one myself when I left home the day before and the day off. Both situations they advised that they would investigate and made excuses for. Both times there was an excuse, apology and promise nothing else would happen. Now granted the first incident they provided a week free. When there was an error with my payment taking the amount twice and when my child kept getting sick every other week because her classmates stayed sick they provide a free week. Oooh let's not forget when they sent her home with feces all up her back and coming out of her pull-up. I had to toss out her entire car seat as I didn't catch it when she got into the car. Yet we only drove straight up the street to the store from childcare that day. I've offered to assist with assisting with observation and operational outlines of better instructions of care as that's what I'd do for a living. I tried giving the benefit of the doubt as everywhere childcare has been unacceptable. But my three year old partially non verbal (preemie) came home with burned fingers was my last straw. I called bright from the start in which based off the convo I KNEW she could not go back. Now it has placed me in a bind with work and childcare as this was another inconvenience. But because they don't know how she was burned I have a fear now of her going to child care because NOBODY could tell me what happened NOR did the cameras record during class hours. We both reported to bright from the start what happened. Deep down I'm disgusted. As they have a few gems at the facility. But cover up a lot of what happens. To include not paying attention to the children when coming out of the bathroom naked or allowing them to walk around with undies on. How do I know because I reported it before and provided an extra pair of my daughters pants because a child didn't have on any and the teacher thought it was oAt this point she is no longer in childcare and has not returned since we noticed the finger burns. read more