This place has always been good. There is a new manager, Pat, who is running a tight ship. First time in a very long time I've heard a manager at any restaurant send employees out to wipe down tables and clean. This location is pristine! Kudos to Pat for staying on top of things. She brought our food to the table & introduced herself. Very professional and it shows! read more

This place was a huge disappointment. The food was completely unacceptable -- the nuggets tasted like they were from last week, dry and stale. The fries were soggy and limp, like they'd been sitting around forever. My burger was squished and thrown together with zero care. Honestly, this was one of the worst fast food experiences I've had. I will never be coming back, and I definitely do NOT recommend this place to anyone. This needs to be reported to corporate because something is seriously wrong here. read more

This is the worst McDonalds I've ever been too. The employees are rude and they never give me my food correctly. If the closer McDonald's was open I would never go here again. If I could give this place no stars I would. read more

It's so slow it's ridiculous, besides that it's your average McDonalds but it is just absurdly slow

I never have a good experience with this McDonalds. They always take so long, employees aren't very nice, and we asked for the manager once, took a very long time to get them. Service wasn't very professionals like. Something needs to change. I've tried to give them many chances at a good experience and nothing. read more

Some miserable girl at the first window on april 6th at7pm was so rude.obvious. i asked if i could have a mcflurry she said "um no can i have an answer to the first question?" regarding my friends order which was just rude. she sad she wanted a sprite. i continued to order my mcflurry and when we got to the wi die she rolled her eyes. llike jesus. this is mcdonalds. then all of our food was turned upside down. read more

Didn't have what was ordered through the app....fine I get it....BUT guy taking orders was extremely rude! (What the ....). Then the first window people were clueless and all they had to do was apologize and I would've been ok but no! Then at the end they gave me COLD fries and expected me to be happy but no....ain't happening! For what they charge I want what I order! Dont you? read more

I was a senior at ECSU this year and came here all the time for coffee and food, staff is always super friendly have never had a bad experience and they always make my coffee better than other McDonald's do, love coming back here when I'm back in town, just got a iced coffee it's like 10pm at night rn and it's hella good, highly recommend. read more

This is probably the most unreliable McDonalds I have been to in the area...if their menu screens aren't confusing enough then their fast food lanes are being answered at the same time by multiple people so your not sure if your order got taken properly or they food is sub-standard. Stopped to pick up dinner Memorial Day after a trying day...got home and the French fries weren't even cooked...it was as if they tossed them in the microwave to defrost them and then and them in the containers and tossed them in the bag. All got tossed out...made no sense to waste the gas to return them as they probably still wouldn't have been right...next time it will be Burger King next door... read more

I mean, it's McDonald's. What you see is what you get, fast food for a cheap price. While I wouldn't say the food is "amazing", it is tasty and the service, admittedly is hit or miss (for me, I've had good experiences, I just have heard it isn't the best from other people). Overall, I would recommend going here if you need food at like 11pm. read more

I work for doordash, I went in to retrieve an order the lady up front with the blue and pink hair is one of the rudest people, telling me to get the F out her store when all I asked was to pick up an order read more

McDonald's - Store - Fast Food Near Me - Willimantic, Connecticut

I asked for my order to be cooked to order. I ordered paid and had my food ready time I made it to the last window which was less than 2 minutes. I asked if the food was cooked to order the manager (short Mexican woman) said yes it was cooked to order I drove off looked at the food and of course it deffinatly wasnt cooked to order. I went inside to ask for my food to be cooked to order. while waiting the manager proceeds to talk in spanish saying the food is fresh I ask her is there something you want to say in English cuz I do understand what you say and it's very unprofessional for you to be the manager and talking in ur language about what a customer wants needless to say she continues to go back n forth with me again poor customer service skills. now I'm waiting for my fresh food and I waited 5.5 minutes so less than 2 mins and 5 mins is the same now.... simple request could have been filled but her laziness caused a poor review. I usually go to this mcdondalds because they are usually always pleasant and fill my order correctly every time, don't feel the same for this spot any longer. read more

This McDonalds is the slowest one I've ever seen. There were 3 orders in front of me and it took 20 minutes to get my order that I placed in the building. Maybe all the workers are new? I don't know but they are slow! I asked for extra tartar sauce on my fish sandwich and they didn't give it. No point in going back to the front on that one. The cashier had no idea what was going on. Every detail she had to ask someone for the answer. The food was ok. read more

*Alert* Don't do it! * corporate you need to retrain your staff! Food was cold. Had to wait 10 minutes for remade hot food. Did y'all run out of Onions? Everything extra salty! How do you mess up coffee? I'm done with McD! Send them help or pay more to get dedication. read more

Spent over 15 minutes waiting in the drive-thru only to get up to the speaker and watch TWO cars that had come well after me have their orders taken in the other drive-thru lane while I waited. At one point an employee came on my speaker as if by accident, followed by silent just to hear her voice come on the other lane's speaker and take their order. read more

had to wait 15 minutes to place an order in the drive thru line. it was cold and rainy and i felt myself starting to get sick. employees were extremely unprofessional, swearing and calling me inappropiate names. tried to mess up my order multiple times. on top of this, food was cold when recieved. had to wait 10 minutes for my ice cream cone. mcflurry was not mixed. m&m mcflurry came naked. employees were being very sexual and tried to say to put the ice cream cone in my mouth. very bad. read more

Not good. No one was on line and I had to wait for someone to take my order for quite a bit. He never gave me the total I had to drive up to the window where the cashier was having a conversation with another employee on the inside. The order he was going to charge me for was wrong and there was no one else in front of me there were no napkins inside the fries were burned. read more

Came here for ice cream and coffee with friends bc who doesn't love mcdonald's ice cream... ordered a latte from the kiosk and immediately heard a woman in the kitchen yell "out of lattes, whoever just ordered that." I walked over to the register to ask for a refund instead of something else and a woman who seemed to be the manager, Kristen, huffed, slammed down what was in her hand, walked past me to the register and began grabbing cash out of the register for me. I asked if I could have the credit back on my card instead of cash to which she coldly replied no, dropped the money in my hand, and walked away without saying another word. Don't know who hurt her, but it definitely wasn't me. read more

I went to this McDonald's about four times over the course of the Spring Semester of 2014, and each time I went there something was wrong. They either took a ridiculous amount of time to take my order and then get the food, or they got the order wrong entirely. I also received burnt coffee the two times I attempted to order it. There was one instance my boyfriend asked for a simple egg and cheese mcmuffin without the meat it comes with, and they gave it to him without the egg, so it was just cheese and bread! They mix up orders, serve cold and old food, and have the worst customer service I have ever seen at a McDonald's. I tried ordering from a woman and she asked me three times if I was getting the item I kept repeating for her, since she wasn't really listening to what I was saying. After the fourth or so visit, I decided to stop trying. read more

My large fry box was filled about 2/3 the way to the top(assuming they were the last ones left before they made new one), also they weren't warm at all. read more

This place on west st need to hire better staff training how to treat customers and the manager ( black ladie ) need to take training to how to interface w customer no everyone come from ghettos ok read more

They get my order correct 9/10 times. Sheila is thw best tho!!!! so nice and welcoming and i dont feel rushed when shes taking my order. thank you Sheila! read more

The food takes forever at the drive through. It's Very frustrating and then order is not even correct.

This is the worst McDonalds I have ever been to. Rude staff that do not take your order seriously. For the past 4 times that I have been there I have encountered rude staff. I have had to repeat my order several times, and when i pull up to the counter they are just talking to each other not caring that I i'm waiting outside. My last time I went I made a very simple order, 4 cheeseburgers WITHOUT pickle, and a large orange soda. What do I get? I get 4 Cheeseburgers WITH pickles and an iced tea?! When I tell them that I wanted my cheeseburgers without pickle and an Orange soda they respond back by saying "That was not what you ordered" and started arguing with me that I was the one ordering wrong when it was clear on the receipt what I ordered. Not to mention that each time I go to this McDonalds there's something wrong. Not going here anymore. read more

I ordered from here not too long ago and they gave me a patty that was half raw !!! I didn't notice until about 3 bites in. I'm never coming here again and no one else should ! read more

Worst McDonalds around. Every time I go there they mess up the order. Been the last 4 times now. I will not go back there. The people who work there are useless. read more

Had to repeat simple order five times. Then I had to pull into a numbered slot where it took 15 min to get food and it was missing a sandwich. Another ten to get that read more

I have frequented this location for many years and I have come to find this restaurant has the spiciest Sprite I have ever had in my life. With every sip my taste buds burst with flavor that is incomparable to bottled and canned sprite. The way it hits your throat is just too hard to explain in words- if you know, you know. read more

I tried to order a shake and they didn't have any shakes available. I asked for a sundae instead and they didn't have that either. On the other hand, the man did apologize for both problems. read more

100% horrible service was asked to wait 2min and wait 14 min and when I went in and asked what the hold up was they didnt know what I was waiting for ???? even the guy who asked me to wait so then someone turns around and says sorry I have it right here and we have a card for you I said Im not coming back dont want a card do not go there read more

Just ordered a simple iced tea. Waited about 5 minutes. Girl was chatting with fried. Then there was no ice in the machine. This is not worth a visit. Go elsewhere. Even Mansfield is better. read more

cold uncooked French fries table across said BBq sauce terrible freezing air conditioning..."cant regulate it, it will get too hot" table in back found metal in food..."fryer must be old, 10% off" swiss cholcolate almosd sundae " sorry no almonds anyh more, corporate rule" new booths small, tables unmovable, very uncomfortable. read more

actually got the whole order right but no pen to sign credit slip

Would not provide a small cup of tap water at no charge! This is the only McDonalds location that charges $1.00 for a cup of tap water! Even a McDouble is only .99! read more