1 star is generous. Absolutely AWFUL experience. Ordered 2 happy meals for my 2 toddlers, received 1, when I told staff I ordered 2 I was told I needed to turn around and order again because "there was a long line" and "what did I expect them to do go all the way to the register in the back" to ring up a new meal after they made a mistake. They subsequently threatened to call the police when I requested a resolution. All as my toddlers were screaming "I'm hungry!" In the back seat. NEVER again will I go to this McDonald's. Stay away read more

When you show up at 10p, you don't expect much. But this fine establishment absolutely blew my socks off tonight. We were lucky enough to show up to no line in the drive thru, grand. immediately greeted for our order, pulled up to the first window, tap to pay, speedy. No wait. second window, immediate diet coke in hand. Crisp. Approx 7 seconds later, a bag of steaming hot nuggets and SALTY fries. Unreal. Immediately after that, two McFlurry's in hand--that's right, a working ice cream machine. AT 10PM. literally thought I was dreaming. And just like that, in less than 2 minutes, we had our food, drinks & desserts and were leaving. I could not believe it so that's why I'm here writing a 5 star review for none other than MCDONALDS WESTERLY. read more

The parking is inconvenient and makes it impossible to go back around. They also have a one stall bathroom. The first one I've ever seen - and it's a beach town too. A little disappointing but the crew had decent customer service. read more

Please don't come here. I always order from the pawcatuck location. Just out of convenience I came here because I was already near by. I ordered on the app. So there shouldn't be any confusion. We get to the window and I could tell immediately that my drink was not the drink I wanted. I ordered the half iced tea lemonade and you can tell because how they make it - it is clear that there's a lemonade portion and an iced tea portion. This looked like all iced tea. So they happily remade it. Alas that wasn't the last mistake. When I got home the only thing they got right was putting 2 large fries and bbq sauce in my bag. Here's my exact order: 1 iced tea lemonade 2 McDoubles no mustard extra onions 1 double filet o fish 3 bbq sauces 2 fries Here's what I got : 1 iced tea 2 Mc doubles (cold unmelted cheese) no mustard but weirdly LESS onions 1 SINGLE filet o fish 3 bbq sauces 2 fries Pics included read more

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Dirty location. Burnt fries. A bathroom stall in woman's bathroom wouldn't lock for my daughter. Can't even get the correct size drink cup you order. What happened to people wearing hats in the line touching and bagging your food? Stay away from here! read more

McDonald's - Disgusting dirty location - Fast Food Near Me - Westerly, Rhode Island

Check your order before leaving the drive-thru! You should be able to give zero stars! This location has messed up my order the last three times. Last week my #7 meal had one burger correct and the other wrong. I had already put my hands on the burger to check it and the employee working the front wrapped it back up and put it back into the rotation. Absolutely disgusting to the next customer to receive that after being touched by 3 people prior. read more

Absolute toilet of failure. This is the third time (shame on both of us) that these clowns can't put the proper order into the proper bag and hand it to the proper customer. $16/hour to start? This place is a joke and the management is the worst of the worst. OBVIOUSLY I am going to make this a personal mission to deliver the same amount of angst and frustration that us poor fools suffer from their ineptitude. For a stupid bad of food. It was an order picked up after doing laundry. Simple order that even Bozo could have done. Now I have had my local McDonalds taken away from me by incompetence. Thanks a lot you losers read more

I would give zero stars if it was an option. Avoid going here it's straight trash, the food is awful the fries are always soggy and ur order will never be correct. read more

Everytime I try and call their number either no one answers or the OPERATOR cuts in and gives out the SAME number! Lately, everything is made wrong and burgers are dry and cold. read more

I had ordered a Quarter Pounder with Cheese, and this is what I get... There was a receipt in my burger. If you look towards the back of the bun you'll also see what looks like MOLD. I WILL NEVER eat at this Mcdonald's again. I have never had this happen to me, ever. I am disgusted. The woman who was in charge last night was understanding, but I am blown away at how NO ONE caught this and it got sent out like that. DONT eat here. read more

McDonald's - Quarter Pounder with Cheese - Fast Food Near Me - Westerly, Rhode Island

If you haven't been in years like me - except sticker shock at the prices!! Wow!! $30 for 3 Quarter Pounders with Cheese and 2 Large Fries - no drink!! read more

I have been waiting 2 years to leave this review...it's consistantly bad..slow curbside, incorrect orders ...pawcatuck location again over a 2 year stretch is almost always right read more

Not a bad McD's! More consistent than most. Food hot more often than not. New Chicken McGriddle is a must eat... read more

McDonald's - Chicken McGriddle!!! 2 for $4 so spend $8 bucks and eat all 4!! - Fast Food Near Me - Westerly, Rhode Island

We seldom order food from McDonald's because, come on, it's McDonald's. You know you're going to get greasy, not good for you food. But once in a while, its ok. This time, I stopped in with my daughter for a quick bite. First, the Frappe machine was broken. Ok, not a problem. I ordered a quarter pounder with cheese and bacon no condiments and my daughter the crispy buttermilk chicken sandwich. Cool. Get home, however, and I couldn't believe my eyes. I opened my burger to make sure there were no condiments but what I saw made me say "What the hell is this?" The burger patty looked as though it had been pulled apart in half lengthwise. I could see the cheese through the half stuck to that bun. The burger patty was also burned. These patties aren't actually grilled. They're cooked in a damned microwave - how the hell do you burn it that badly? Hands down the WORST McDonald's experience I've ever had. read more

After I told them no tomatoe I'm allergic they gave me tomato and I had a allergic reaction

Had a disappointing experience at the Westerly location. Took the survey to express my concerns and when it asked if I'd like to be called back, I've yet to be called. I called the "feedback" number only to find there are very limited hours you can give that feed back. So, I sent an email to the address and expressed my concerns, sent a supporting photo and said I'd like to be contacted. One week later, still no call from McDonalds concerning my feedback. I guess customer satisfaction means nothing to them and all the collateral they use to solicit that feedback is simply for "show". Fail McDonalds. read more

Ordered 2 Mc Chickens, 3 reg cheese burgers 2 plain cheese burgers and two double cheeses. did not receive the three cheese burgers and when we went to go in the lobby to report an issue with our order and the manager waved us off we got our cheese burgers but got home and realized they did not give us double cheese burgers they gave cheese burgers instead. its disappointing to me I used to work here and if there was an issue with a customers order we would take care of it and be respectful this new crew is far from an improvement read more

Pretty bad location. Been a few times, guaranteed to mess up your order. Workers in the back can be heard cursing and saying obscenities, specifically Michael I think his name was. The girl working was trying to calm him down but he was pacing in the back repeatedly dropping the F bomb. Pure chaos that time. More recently ordered 2 small fries, received 2 mcchickens. Ordered breakfast sandwiches; sub round egg, add extra cheese. Received normal egg and no extra cheese despite having paid extra for it. Just an overall miserable location. It's a good thing they renovated so at least you can look at the new construction while you wait for your order to be messed up. read more

Don't go to this mcds. Won't get your order right no matter what. I know people who work here, and call them ahead of time to get the order right and they still don't get it right. Ran by fools, operated by oafs. Old if I'm more mad at myself for writing this review or for going multiple times to upset myself enough to write this review, either way, don't go. Bunch of remedials running the place. read more

Relax. It's a McDonalds. I don't understand all the venom directed at this fast food place. Is it really that bad? Stop being so damn cheap & eat somewhere else if it's really so horrific. I stopped eating McDonalds & most "fast food" about 20 years ago but I do eat it on occasion. Now my 5 year old is being brainwashed by Nickelodeon so every once & a while my wife &/or I take him here as a reward. The happy meals are ridiculously cheap & my 73 year old mother raves about their 99 cent coffee. I've never had a problem here. I don't know what else they can do to earn a 4 or 5 star rating but they're the closest McDonalds to me & I don't have a serious problem with them like the other Yelpers on here and my opinion is probably worth more than theirs combined too! read more

PLEASE SHARE Last night, I went with two of my friends to Mcdonald's in Westerly R.I., at this specific location there is a girl working there who has a problem with one of my friends but I did not think anything of it as I thought that it should not interfere with my service or food. As we pulled up to the window we got our food and I opened my box of chicken nuggets, now after I consumed one of them I looked closely at these nuggets and realized in fact there was spit on them. This girl spit on my food during a global pandemic and proceeded to laugh about it after being confronted by her "manager" and us. She did in fact openly admit it that she that she did this. We were told to pull up to a parking spot where her manager proceeded to come out and tell us that she was in fact fired for this and that she was no longer working there. Today we learned that she was there all night still after the incident and is in fact still there working today for her shift after she SPIT in someone's food. Just thought I would share with everyone to let you know to be careful of going to this location as it's also been found out that this is not the first persons food she has ever spit in. BTW there were many other nuggets with spit on them this was just the most visible one. Normally I would not do this but during this time especially I believe this is incredibly not okay and needed to be shared. read more

I found some bacon in my bacon egg and cheese sammich, I also saw this platypus looking thing run into the bathroom

I just door dashed and I got one simple meal and they made my door dasher wait like fucking 20 minutes for it and then when I got it, I didn't even get my large fry. Making me pay 20 damn dollars for a sandwich and a drink.... don't go there, they're idiots read more

So I was at McDonald's the other day it seems like every time I have gone there they seem to screw up my order. I ordered a happy meal for my daughter I asked for a chicken McNugget meal with extra fries and a gogurt even though I know it was an upcharge. I then asked for a cheese burger no pickle, and a medium fry. The medium fry had at east a quarter of them had nasty black spots on them. Then when I went to pay the credit car machine was down at the first window so o drove down to second one where they swiped my card and didn't give me my receipt. Then when I realized they messed up and didn't give me the gogurt I went insidE. The manager def helped with my issue as she knew I didn't get my receipt and heard my order. It stinks that this McDonald's has crappy service since it's the only one in westerly. read more

Mcdonalds is Mcdonalds. The food is up to Mcdonald standard. ALWAYS ALWAYS ALWAYS check the food in the bag and contents of your drink before you walk/drive away. This location is notoriously bad at getting your order correct. Even when you do quick checks for the number...2 burgers, fries, check check...the burger might be a single cheeseburger INSTEAD of a double (happened to me) or your Bacon,egg, and cheese biscuit you were looking so forward to is infact an Egg Mcmuffin (also happened to me). The employees are nice...just confused? Shorthanded? Just check your food before you are gone. read more

Honestly go Big Mac or go home that Mac sauce will drive you crazy be carful of walking in

Im from new york city... to have a worst mcdonalds then all of new york is baffling. Food sucks. They mess up your order all the time. Its like the purposely hire the most incompetent people possible, im convinced that is there sole mission. Worst mconalds than NYC ? Please shut down immediately. read more

Needed something fast. Ordered two GRILLED chicken clubs and 1 SMALL fry. What was handed to me... chicken nuggets, coke, no fries... they charged me for that. I returned the order and the kid said he would refund it and charge for the correct order. Second attempt... what was handed to me.. 2 FRIED chicken sandwiches, MEDIUM fry. I wasn't refunded so I paid for 2 orders. It wasn't worth the headache so I accepted defeat and left. Won't go back. read more

Really great workers!Everyone is always really nice and food only ever takes a long time when it is busy, which is understandable!The uber eats addition is lack luster because of how long it takes, but overall very good :) read more

O my god. I LOVE mc ds eating here for about two years and everything is up to par I would have to say this is probably the best McDonald's I have ever been to quite possibly the best restaurant in the area. That's how much I freaking love McDonald's love you guys work at McDonald's so hard Kuperberg later love you all love you kisses kisses heart emoji heart emoji read more

Im not going to lie, ill sneak into this McDonalds for the yummy french fries once in a while. I have only been through the drive thru so i cant comment on the cleanliness of the inside but outside was fairly neat. My Last visit (in the drive-thru)..I just ordered a sweet tea.. (Large is only a dollar and its huge). The girl that took my order spoke broken english, asked me to pull up. I pulled up to the first window and it was closed and there was a sign that said to pull up to the second so i did. The girl handed me the tea and said thank you and walked away. I waived her back to give her the dollar and change for the drink and she refused to take it and yelled at me to back up my car to the first window and pay there. Whatever, I back up almost hitting a car pulling up behind me to find there is noone there AGAIN. I pull up waive her down again she is pissed! She gets her manager and in front of me starts to yell at him that its not her job to collect the money. Im still holding the dollar while they argue finally IM getting fed up and yell to the manager CAN YOU PLEASE TAKE MY MONEY SO I CAN GO??! Its funny to me now but at that time was irritating. Most times they get the order wrong and i have to go back, again irritating. But food is always the same. read more

Kyle is the best employee!!!! They actually have ice cream at 12am thank you McDonalds!

Deserves negative stars. Literally THE WORST mcdonalds I've ever been to and I have unfortunately been a handful of times given its proximity to my house. Can't get orders right and literally take FOREVER to get a dang coffee! Avoid if possible. There's one 10 mins up the road if you really need mcds. read more

"Can we get some ketchup ?" ...we asked at window in drive thru. Response : Sure no problem. I'll put some in the bag. Guess what ? Look in bag while at window - no ketchup Never again . First try here. Last try here. Shrugged shoulders - moving forward on the rest... Stale buns , fries had aftertaste (from oil I'm guessing) read more

They really need to do some retraining. First of all, when you ask for a large soda they don't fill them, you'll be lucky to get 3/4 of the cup, I swear they hit the medium button. same for the fries, the past 3 times I asked for a medium fry, they don't put more then a small in the box, I'm especially pissed about the last time I came here. They filled it half way. Absolutely terrible. You pay more for less. read more

I usually don't like going into McDonald's. Today I was greeted by a woman by Susan who was more than pleasant. She was friendly kind and fast. If every employee was as enjoyable as her I think every establishment would be better. read more

I don't understand why people here seem to have such a problem with this Mcdonalds. I mean yeah it's not the best restaurant but again it's a Mcdonalds. The workers are fairly nice and if they get something wrong they tend to be fairly apologetic. Not gonna lie they don't have the smartest workers but they certainly make up for it by trying to make it seem as if they care about your business. Going later at night can be a tad bit of a hassle but they tend to be low on staff at those hours so it can be excused in my opinion. But over all decent establishment if just looking for a quick snack/meal. read more

Not very clean. Had a teenager in gym clothes walk out from food prep area to register and ask to be "hooked up with a cup", which he was. The female working back not wearing a hat. Seems more like a teenager hangout than a business... nothing wrong with teenagers, it's just it seemed more like a hangout than business. Will not visit this location again read more

Best burgers in town! Employee even went out of his way to make sure we didn't get a grimey dime back with our change! If only all fast food places could come with such service. read more

I'm sitting in McDonald's on Granite St in Westerly with two children. When we entered the manager (?) was having a loud argument with someone and it hasn't improved. Now the staff is yelling at each other. Very unpleasant. I won't be coming here again. read more