This visit was pretty good. The store was clean and nicely decorated. It is large with lots of comfortable seating. The place is very attractive such that you could come seat and relax for a good period of time between classes or before a game. The service was very fast. I did not interface with any personnel as they were focused on hustling orders. Though...I don't know that it was in their DNA to really be customer forward. read more

Do better . I specifically asked for well done & this how they did me! If I wasn't trying to get home to hurry for bed...... read more

See all

They took my order, closed and didn't refund me. This has happened multiple times with no refund because the next day they say they were open for those listed hours read more

We stopped at the McDonald's off of I-65 (rt26). Not sure if this is the correct location to review . We have been here 30 minutes and still no food. This was a mistake to stop here. read more

McDonald's - People waiting in line.. photo doesn't do the wait justice. - Fast Food Near Me - West Lafayette, Indiana

workers are such a vibe it was halloween weekend and the people made such a mess and the workers still made the most of it littarlt best worker such a vibe read more

If you want to waste gas by idling for 30 minutes, this McDonald's is definitely the place to come hang out at. Started the drive thru at 01:35 with two cars in front of me. I figured this would be a quick process. Boy was I wrong. Now I'm only here because I'm making a few bucks doing Door Dash. I advised the customer the line is moving really slow. She asked if I was going to wait and mentioned that she was starving. So as the gentleman I am I said yes. Little did I know this was going to turn in to a 45 minute wait. By far this location is getting hammered by hiring people with no work ethic because no one wants to work. Everyone is enjoying their Biden Money. I finally make it to the speaker and started a timer. See attached picture. It took almost 12 minute from the time I said "door dash pick up" until I got to the window. The cashier hands me the bag of food and the bag is ice cold. I told the cashier that the bag is ice cold and his response was to shrug his shoulders and say oh well. Don't come here late at night. read more

McDonald's - the time on the iphone - Fast Food Near Me - West Lafayette, Indiana

The decline of this location is the reason I downloaded Yelp. a while back corporate sold the location to a franchise owner because they didn't understand the pressure put on night shift due to the campus location and they could not keep the shift staffed. It has been on a slow decline since 2017, but once they cleaned their hands of the problem the franchise owner has done nothing but inflate the problems. The poor experiences are numerous to the point that memory fades, poor service, shit food, and disgusting seating areas (trash over flowing, vomit on the floor, human waste all over the bathroom), upper management yells at middle management but doesn't give them any tools to solve the problems so nothing gets done... but this is just the standard one expects from this location, and not the precise reason I took the time to download an app so let's get into that. Due to covid there is no lobby service. So I pull up behind someone sitting at the first speaker with a piece of paper taped to it reading pull forward to next speaker. Took them a while to realize they were at the wrong one then even longer to give up on someone answering them at the second before pulling all the way to the second window to try and order. I being a patient person sat and waited instead only to have an employee bring out a piece of paper reading pull to second window. This means that the entire drive through system is not operating, and I should have known better. I should have just left, but I had groceries and didn't want to go out of my way to satasfy my ravenous hunger. So I pull forward. Some kid had his head stuck out under the sneeze guard looking like a turtle trying to take this person's order. No mask or gloves, in the patrons face. I should have known better and I should have left. Instead I pulled forward and asked if they were serving quarter pounder deluxes. A sandwich with lettuce, tomato, onion, and mayo. I was even prepared to get shredded lettuce due to the pandemic. He said yes. So I was excited. He then asked me if I wanted an iced coffee. I should have known this meant he screwed up orders, and I should have checked, but i just wanted my food. I didn't realize what I was in for. Now a whole different matter is the insanity of cooking quarter pounders to order. I know that because of sassy wendys on Twitter McDonald's felt a little inferior, but we know what they are and I hate having to wait on a burger that used to just be ready. If you want fresh go to the store and cook it yourself. But that's not the point. I expected the wait, let me tell you what they served me. Technically it was a quarter pounder with cheese. But it resembled nothing of the sort. Absent of grill salt the burger was completely tasteless like eating wet styrofoam (I have no idea how they did it, since quarter pounders after the change over are the best tasting thing McDonald's offers.) The cheese was hard like the burger had been sitting, but if that was the case why did it take so long? And the bun was a fucking rock. I don't mean it was stale, I don't mean it was burnt. It was so solid it could have been a hard pretzel or a block of balsa wood. I couldn't even crush it. I was so hungry I ate the disgusting monstrosity anyways. This was my fatal mistake I spent the hours of 11pm to 4am vacating my bowels of everything they had. Dehidrated and suffering I tried to think back to the last thing I ate and this was it. The screwed up order that had no taste and could probably be used in place of bricks. Oh and I tried calling to see if they would at least replace the sandwich before writing this, but no-one answered the phone I assume they are on a skeleton crew during the pandemic, but where does that leave the customers? This used to be the cream of the locations and now it's a flaming dumpster. read more

McDonald's - My disgust - Fast Food Near Me - West Lafayette, Indiana

Absolutely love the hot & spicy McChicken sandwich. My go-to order for midnight cravings!!

Pretty good, I had a carmel Frappuccino and some French Fries. The coffee was wonderful and the McDonald's fries remain superior to all other fast food chains. read more

Honestly, I expect nothing but medicorish food from McDonald's, but this McDonald's specifically makes it so difficult for you to just simply walk in and get food. The inside is always closed, so you have to mobile order, but there's no signs or anything telling you this. Also, when you mobile order you are blasted with ads trying to get you to order more than you really wanted. They really prefer that you go through the drive thru, but this location is on a MAJOR college campus, and across from the main hall of Engineering don't you think people would want to run over and grab lunch? Even if you do arrive through the drive thru, they will refuse you service late at night because, "we only have the staff to do DoorDash orders." There's no signs up about this in the app , and they literally advertise being a location that's open 24 hours. read more

I was there the other day waited in drive thru at speaker box for what felt like 10 min. The person taking the orders had the speaker on because I could hear all of the employees messing around cussing like crazy and just being rude. I pulled around when I moved they took the order of the person that was behind me. I pull back up to the box and again no answer. I left and called immediately and the employee had the audacity to tell me that I was lying and that there's no way this happened because he's in drive. I will never be back! Train your employees right. Side note I work fast food and I'd be damed if we treated someone like this. Spend a little extra money and go anywhere besides here! Seriously such a wast of time. read more

The past two times we have tried to go here, they have been CLOSED! Once after a home Purdue football game and just last night right after the home Purdue Basketball game. Horrible service. How can you stay 'in business' when you don't even open during the busiest times on campus?!? I wish they would close down so a quality restaurant could open on that site! read more

Took 30 minutes to get a lemonade. It made me really sad and I hope it doesn't happen again.

They are terrible, the food tasted like it was made 3 days ago and just reheated. Just go to the one on E State St.

Honestly it is good that they are open 24/7 but the two workers are beyond rude and i feel like they are a little racist. I am middle eastern and they were beyond rude to me from the beginning. When i went to go get my drink one of the workers was staring at me and giving me dirty looks. The overall vibe was very uncomfortable and rude and i feel like they kind of hated working. But that is on them and i feel like they should be nicer because a lot of people come here to get food. Honestly i hope the workers get better jobs because they seem very sad to be working here. read more

terrible service and terrible food quality. will not be returning to this terrible mcdonald's

This is the absolute worst McDonalds I've ever been to. The customer service is awful and the amount of disrespect they give is insane. Their hours are insanely unpredictable and inconsistent. The inside is always locked for some reason and the drive through takes at minimum 15 minutes even when no one is in line. It took some drive through worker 20 minutes to take my order for 2 things at one point and had extremely delayed responses and seemed confused by the entire thing. In my most recent mobile order to this place, they told us "go somewhere else we have too many orders right now" even though we already sent payment. Do not ever come to this place. read more

This McDonald's is definitely the best one in West Lafayette. It's normally pretty bumping since it's so close to campus, especially on game days, or after big events in Elliot. The service is normally fast and the food is good. There have been times where I've had to wait a long time for my food (up to twenty minutes or so), but it was on Easter and they were understaffed. Normally, the restaurant is clean and organized well. If I go through drive through, I an normally be in and out in under five minutes, same with going inside. However, I don't mind waiting longer here because the surrounding McDonald's struggle way worse. read more

Worst McDonald's ever. Makes you wait 20+ minutes only to tell you it's closed. If it's not closed you still wait 20+ minutes for mediocre food. Fuck this place read more

I came here the other night to order some food, I thought because it said they're open 24 hours i would be serviced. I waited 30+ minutes in the drive thru, including 10ish minutes at the window only to be told because I wasn't DoorDash, or Grubhub, etc, I couldn't be served. read more

Mcdonald's was slow as shit made us wait to the speaker to say they were only taking cash and that is fucked. bro we had to hop in a strangers car. definitely not the drunkdonalds i know and love. mcdonald's is not the move. read more

Possibly the worst McDonald's to ever exist. I've never waited in the drive through for so long. Even when there's only 1 person in line the wait's like 20 min to get your food. I wouldn't call this fast food at all. read more

This McDonald's is the worst McDonald's in west lafayette and lafayette, they never have enough staff and the staff they do have do not have any idea how to make anything, they are rude and the quality sucks, this McDonald's is a franchise and doesn't have anyone policing them and who knows who the owner is, the McDonald's corporation needs to police these franchisees closer or you will have low quality food made from non qualified personnel read more

Great friendly and quick service. A bit pricey for what it is though. Probably one of the better mcdonalds I've been to. read more

McDonald's - Bacon egg and cheese biscuit - Fast Food Near Me - West Lafayette, Indiana

I popped into this McDonalds to get a bit of work done because most campus coffee shops were closed during the summer months. During my visit, I was appalled but the behavior and attitude of the general manager. He treated his employees so poorly and ridiculed them in front of customers. He sat in the dining room on his computer and vented to other employees about how lazy and incompetent his staff was behind the counter. It was totally unprofessional and uncalled for. As a customer, I would have never known anything was array until I heard about the chaos the manager was referring to behind the counter. read more

Dear Lord! Please learn how to make a caramel latte! The first one they made was so sweet it nearly shocked me into a diabetic coma. It was so light in color that you couldn't even tell it was a coffee drink. How can people drink this? My friend tasted it and said you couldn't. Took them another 10 minutes to make the second one (in their defense they were busy and only one person could make it). The second one wasn't any better but we didn't want to wait another 10 minutes for a latte. First world problems. I know. read more

It's McDonald's, they've gotten delicious down to a science (or at least as delicious as you're going to get for $5). It's exactly the same as any other McDonald's except this one is always full and the Purdue decor. Being next to Armstrong Hall, it is almost always packed 24/7. More important to remember is to look both ways before cross the street. While I don't have the statistics to back it up, I've not doubt the massive number of pedestrians who've been hit while crossing Northwestern were drawn by the heavenly aroma of those twice-fried french fries..That's why we've got those nifty crosswalks with the blinking yellow lights now too. read more

I ordered some fucking mcnugs and added goddamn hella sauces at a price of $0.00. Cha boy at the counter told me it was a no go on the 45 buff sauces I order. I was under the impression that the sauces were #unlimited but I didn't know that this McSlaps was staffed by half-senders. Buddy at the counter proceeded to tell me that sig sauce was not free after he asked his manager for backup. #Soft. For real though if you're tryna hit this ranch do not hit this mcdon read more

Does not have a open lobby most of the time. Ordered online food one time and was told they are not making food and to ask for refund though app. Used to be a good establishment, but does not have employees like other respectable businesses. Just go to jimmy Johns honestly. Better food, and better staffing read more

This McDonalds sucks. Terrible service. I didn't get half of my order and I paid for it. Never going back here again.

If you want to waste your time by all means wait in the line because you'll be there for 30 min. Place is very short staffed and by the time I got my food it was cold and all the ice in the drink melted. On top of that receiving my slushy came out to be over filled and when I had grabbed it, it shot out the sides all over my clothes staining it. read more

Honestly, never had a good experience here. I have ordered burgers with simple requests which we're never met. Came into the restaurant very late at night after I got off work for a meal and not only waited 30 min but also had the pleasure of hearing the staff complaining about people coming in at 5 am (24 hours ok?) Sorry for the inconvience of my money!!! Never Uber eats or come into this place unless you want half assed food and service. read more

i don't think this place has ever been open. i have come by during every part of the day, the door hasn't ever been unlocked

My bro order 2 Big Macs, 2 fries, and some nugs. He got no nugs. He had a nugless order and everyone knows you can't be leaving out the chickie nuggies. That's unforgivable. read more

One of the many times we've waited for an hour while the line does not move. I am in line right now and have been here for 45 minutes so far. We have been first in line for a long time as well. It's not super busy, the workers are just slow. read more

Don't serve 24 hour breakfast... major disappointment and complete failure. This problem was solved like 5 years ago, get with the times and don't punish people just because they don't conform to normal meal times. Figure. It. Out. read more

Would give a zero star if I could cause that's the amount of McNuggets they gave me. I ordered 20 nuggets and 2 drinks at 1 am. We got the drinks at around 1:45 and left at about 2 am after not receiving the nuggets. Awful resturant anyways. It claims to be open 24 hours but the dining room is closed. Understaffed, rude employees. One took my phone because I had to order through the mobile app and I thought that was rude and a possible invasion of privacy. He made it seem like he was just checking the code for the order but then went inside and didn't come out for 10 minutes. When he came out, he had an order for 26 nuggets for people who ordered after us, we also got our drinks with this batch of food. He then came back out with more nuggets for people who had showed up at ~1:30. So we got completely skipped. I have worked in a resturant with 2 total people operating it and we're getting food out within 10 minutes, usually less. It should not take over an hour to heat up 20 frozen McNuggets. read more

Used to really like this location. Ordered takeout and got home, realized they sold us apple pies that were use by 17:25 (which is 525PM for the younger people out there). The time of order was 639 PM. The hashbrowns we ordered were doused in salt (never had a hashbrown in 20+ years that had salt on it). Sandwiches weren't bad but I don't know how they can cut the bacon any thinner. read more

I ordered a HOT caramel macchiato by accident on my mobile order and didn't realize until I picked up my order at the drive thru. I asked if I can get an iced one instead (even tho she's already made it) and she told me to wait at the curb she'll make a new one (even though it's completely my fault and they didn't have to make a new one) So thankful today! read more

Just went through the Staduim Mcdonald's, and Trash service is definitely putting it mildly. I pulled in the drive through and nobody took my order. Ok cool, they are still open so I will order online and pay. Mind you I am on my lunch break at work. So I order my Mcdouble and 2 4 piece nuggets, pay and pull up to the window. Where the employees inside the building instanly hide. So I wait and wait and wait, and nothing. So I have to leave to go back to work. Without the food I paid for. Mind you this is now considered theft of service. Because I paid for something I never got. So I call the store and I hear one guy say "why did you answer the phone?" And I asked to speak to a manager. He said he was the manager but I could tell he was lying. This is blaintly theft and completely uncalled for. Not to mention during a pandemic when businesses should really appreciate any and all business they get. I will be calling in the morning and calling corporate. If a zero star was an option that would still be extremely generous! read more