Horrible experience!!! The front counter lady (Lana) was very rude to our party from the get go. I then witnessed her taking a gentlemen's order for a free large frappe and she handed him a small. When he questioned it she rolled her eyes, gave him a large and then walked away. He then was checking his order and asking for a drink carrier, when she came back over to him and said very rudely "WHAT DO YOU NEED" he advised he needed a carrier and said that she didn't need to be rude, another driver thru employee then told the customer for him to stop being rude (he was not at all being rude). Lana then said "I DONT HAVE TIME TO WAIT ON JUST YOU". The gentleman then asked for a manager and she said "WERE ALL BUSY WE DONT HAVE TIME FOR THIS" 6 customers in the lobby all witnessed this and all were very angry at this Lana lady. I have worked in food service for many years and I have never once treated a customer in that manner. Bad day, busy or not, customer service is first and foremost. She needs to be fired immediately. Do better McDonald's. read more

I've had better from a McDonalds. Stopped through for a late snack during a road trip. Two stars because they got the order right and it was just okay. The chicken nuggets didn't scream "fresh!", but they made my hunger go away. I'll look for alternatives next time through. read more

this McDonald's is absolutely disgusting. It's so filthy. the service was exceptionally slow it took 30 minutes to get two 1/4 pounder meals and one chicken nugget happy meal I would steer clear from this McDonald's on Main Street in Waupun Wi read more

Every single time I go and order using the mobile app, they forget to give me my sauce THAT THEY MAKE YOU PAY FOR. And if it's not that, it's something else they forgot. Just read the order. do better. read more

This spot has gone Covid crazy! Inside it looks like a maze with all the plastic protected areas! The best part is that the lobby is only open 11-2, which means covid is only active before and after that time slot!?! The owners of this store are batshit crazy, I will never go there again and I wouldn't recommend anyone working there either...... read more

Stop every morning I am on the road at a MC D's. This location has great Egg White Delights. Hate the name, like Egg White Mc Muffin. lol Overall, fast service, good food and great location. read more

McDonald's - the inside of a restaurant - Burgers Near Me - Waupun, Wisconsin

Was just there for the first time in a long time. Still unprofessional and the hostility between employees was quite evident and still a dirty pig sty read more

McDonald's - McDonald's in waupun wi. Giant pig sty with unfreindly employees. You can feel the hostility between them. Lol. Just wow. - Burgers Near Me - Waupun, Wisconsin

Worst! Service! Ever! The whole time the lady at the front counter was being a b then she yeeted ranch across the store and continued to screw up everyone's order read more

Had THE greasiest Quarter Pounder from this location. Not to McDonald's standard (as a former McDonald's grill cook, I'm speaking from experience). The grease soaked the bun and dripped excessively. My husband and I each ordered one and couldn't eat them. 12/21/2019 4:10PM - store manager should look up who worked that shift. read more

The food here is always excellent for the most part. Staff is TYPICALLY polite and courteous, but there have been numerous instances where they're all yelling at each other or arguing about not doing what they're supposed to. I prefer going there in the daytime as the last time I went after work (shortly after 9:30) my carmel iced coffee had too much syrup and not enough cream. Overall I love this McDonald's and I highly recommend it! read more

I'm not one to say whether one Mickie Dees is better than another, but it's pretty mediocre here. With Waupun being a prime spot for hungry travellers passing through, I'd expect better. The employees are OK, they don't seem to put forth a lot of effort up front by the register. The place is decently clean and the fry cooks in the back seem to working pretty fast most of the time. The food is usually pretty neat, I've only had a few times where it seemed like my meal was thrown together so it looked slightly presentable. Overall, if the place decides to get more upbeat for tourists in the future, it might be a recommendable place to go to get a bite to eat. For now, its just the average McDonald's without the extra "umph" that it needs. It's not horrible, just needs a few touch ups here and there. read more

It's not often I walk out of a fast food restaurant, but I did today. Using their new kiosk self-ordering, was apparently MANDATORY, since they were short staffed and had no one at the counter. The manager was clearly overwhelmed, running around taking food out to waiting cars, (the line outside was crazy). I ordered at the kiosk as requested, but it glitched and told me to pay at the counter, which I tried to do but couldn't get anyone's attention (if anyone is reading this, check order number 23 from this morning). After 5 minutes, I gave up. I went across the street to Dunkin Donuts, was waited on promptly, and was out in 2 minutes flat. BTW, McDonalds Corporate take note, TOO many clicks to order at the Kiosk, confusing button placement and color. Poor UX design. read more

TERRIBLE CUSTOMER SERVICE!!! The manager was the rudest lady. Dont come here unless you want to cry.

Andres was very rude to me and did not enjoy my experience at all! He was very short and unpleasant!

This is one of my favorite restaurants to go to. While service can be slow at times (it's not their fault because of a lot of costumers at some times), my favorite foods is probably the ketchup only cheese burger with fries. One of my favorite workers there are my uncle John and someone I know from school named Victoria but goes by Vicky. Most the time we go, our order will be made incorrectly (once again, not their fault, sometimes there's a lot of costumers there). read more

Ordered at the new state of the "ART" Kiosk. Didn't get a receipt. Asked if they had received my order... young man with a pony tail said "Nope" so ordered through him like a normal person would. Picked up my order to see a young lady dropping off a 10 piece in a bag!! They got me twice when they said they only had one order! Beware of the this location and the pony tail man. read more

Had a very disappointing experience here today. Owner called the police to have me, my wife, and my two grandchildren evicted because, in addition to food bought at the McDonalds counter, we were also eating food bought at a competitor (Culver's). (One of the grandchildren loves McDonalds; the other can find nothing there he will eat.) I find it utterly stunning that a restaurant that prides itself on customer service and welcome to families would stoop to this tactic. We drive by this restaurant frequently. We won't stop there again. read more

I had a similar experience to others. My wife, 3 yr. old son, and I stop here as we passed through town. I couldn't find a clean table, so I asked for a towel to clean my own. Presumably the manager came out and grudgingly wiped one down, and when she was finished, saw I had a Culver's soda cup and bag. She promptly told me I would have to leave with my food. Instead of wasting the food, I put it under my jacket so my son could eat his lunch. The manager tried to inconspicuously spy on me, several times, to see if I brought it out. Other patrons laughed and said this was the norm at this store. I find it ridiculous that that they feel the need to act this way. What they don't know is that I am an e-commerce analyst, and will have shared this experience on every outlet possible by the end of the day. read more

A manager yelled loudly at a group of girls in their 20s for talking and laughing in the corner of the restaurant even though it was completely empty. They also would not give them an extra cup for water even though they had purchased food there 20 minutes before. Good service at the morning drive-thru, but terrible manners inside. read more

Those other negative reviews are apparently more of the norm rather than the exception. We waited 20 minutes for our breakfast and only got service moving after 15 minutes when I asked either for my food or my money returned. Do you like Napkins or perhaps have the habit of eating your Hotcakes with those plastic forks? Well, good luck with that, they keep those things behind the counter and provide them - very grudgingly - only upon request! Want just a bit more syrup for those Hotcakes? Hey, not so fast ...... all condiments are "Extra"!! How Much? I don't know; I was too stunned and disgusted to ask. Oh, and the Hotcakes were stone cold. I give this place a single star because I have to admit that it does have a really great parking lot. Someday, maybe soon, it might be a good spot to build a new Restaurant. I can't imagine that the Good People of Waupun - or Corporate McDonalds for that matter - are going to tolerate the Clowns that run this place forever! You now have a decision to make. Either you'll decide that I'm a Total Loser who has nothing better to do than write long reviews about the Worlds Most Generic Restaurant or you'll decide that behind this particular set of Golden Arches lurks some really nasty people who are skilled only in providing a really miserable service experience. Do yourself a favor and give me the benefit of the doubt! read more

Passing through and stopped for breakfast. The windows and doors were full of fingerprints. Drink area full of spills. Our tray had jelly stuck on it. The orange juice was warm. Pass this one by. read more

Terrible, Horrible, Trashy service! I regret ever stopping here, my hamburger tasted like horse meat! I am VERY disgusted by this place and i'll never be attending back here again. Definitely doesn't deserve a single star either, I forgot to mention. The customer service is also gross, I don't enjoy the company of the people. I have very strong social anxiety and the people here made me feel uncomfortable, and as a counselor I don't approve of this.. read more

This mcdonalds is the worst. They are so rude. I went twice and never went back. One of those times I drove off on the little bitch and her terrible manners AFTER letting her know she was rude and I now want nothing from here. read more

I placed an order for a QuarterPounder meal and asked to have it made with no cheese, but to add to it lettuce and mayo. I received the burger 7 minutes later and it had ONLY lettuce and mayo on it. I drove back through and the staff turned out the lights. I then pulled up to the drive thru window where the staff stood, looked at me, but refused to come to the window - even though I actually motioned to one employee to come over...his response? He laughed at me and walked away. The order was placed at 10:52 PM and received at 10:59 PM. Perhaps if the staff had served me more promptly, they would have had time to remake the burger correctly. Waupun McDonald's proves it cannot handle the simplest of tasks and their customer service is HORRENDOUS. read more

I took my grandchildren for breakfast this morning. We waited at least 10 minutes to order. They didn't seem to have enough staff. The only good comment is they did have everything correct which usually isn't the case at this location. The glass doors between the play area and the order counter were filthy. I don't believe it had been cleaned for a week. This should be done at least twice a day. We went to sit down in the play area and the seat was covered with syrup. After our meal the children went into the playhouse and they discovered old vomit on the upper deck. I believe that should be checked for cleanliness everyday. I think an health inspector would have a field day here. read more

This place is pretty good, aside from the sad portion sizes. I like the chicken mcnuggets.

We recently stopped at this McDonalds while traveling to our campsite. The 1st person we encounter was the "Manager" Katie who rudely told us that we couldn't bring our Culver's food into their restaurant. I explained that more than 1/2 our group wanted McDonalds but only 2 of us had gotten Culvers. We wanted to eat and use the play land before getting back on the road. I explained to Katie that we had been on the road for 90 minutes and just wanted to eat and allow the kids a play break before getting back on the road. Her reply was "only if you leave your other food outside." This apparently is the owners' direction. When I asked for the owners contact information she continued to holler at me. I told her that I wasn't interested in her excuses, that I wasn't happy, the kids were hungry and that was my primary concern. I continued to ask for the owner's contact information as I felt this policy was not in good customer service in any way, shape or form. At this time, another employee jumped into the conversation and also started yelling at me about this policy and that I would have to leave. We did leave, after they provided me a generic phone number. We went back to Culvers so I could feed the rest of the kids. Culvers admitted that they would have had no problem if we had wanted to bring McDonalds in. I am extremely disappointed in this McDonalds as Waupun is a small community and this McDonald's must get the bulk of its business from travelers like myself. If we had stopping in there to just play in the play land without purchasing any food, they would have had every reason to be upset. However, 1/2 of my group would have been eating there. If they can't make a meal that appeals to adults or a meal that was comparable quality to Culver's they wouldn't have this problem. Bottom line, rude employee's and apparently no business is better than some business. On the way home that weekend, because of the drive, we stopped again but waited until we got to Oshkosh. That McDonald's had no problem with us bringing food in as long as some of our food was purchased there. I travel that route from Green Bay to Janesville on a regular basis but will not stop at that McDonald's again. There are plenty of other businesses in the area that do want my business. read more

Been here 5 times over the years -- travel this way weekly -- always insanely slow whether the drive thru or inside. For example I downloaded this spp, signed up and wrote this review while in line. read more

Don't expect fast service at this McD's at ANY time, especially in the morning. One cook for as busy as they are in the morning? Really? I went inside because of the HUGE line at the Drive Thru and ordered an egg McMuffin this morning. My receipt time was 7:35. I finally had to leave at 7:41 because I couldn't be late for work. 6 minutes for 1 egg McMuffin? Really? I lost my $3.37 but I didn't care because I couldn't be late for work. There were 3 crew members and 1 manager expediting food which was NOT coming out of the kitchen fast enough because of the 1 solo cook. SOMEONE GO HELP HER!!!!! I have had many other issues with this McD's and this morning was the last straw. I will NEVER go there again, and I work in Waupun and used to frequent WHEN I HAD EXTRA TIME. I'll go somewhere else for sure now! read more

I would avoid this McDonalds location at all costs! Grumpy employees and very slow service equals a bad experience every time. Expect that you will be waiting for your food if you go through the drive thru. At least 75% of the time they ask you to pull forward and wait. read more