if I had the choice I would put a zero, this was absolutely disgusting me and my mom were eating the fries were hard and taste like they have been sitting under there all day and my mcChicken was STRECHY!!!!! and it took a solid 15-20 minutes to get the food and just the service was horrible and the meat was RAW!!!!! so I would not recommend. read more

Excellent service. Delicious, fresh-cooked food and service that went the extra mile.

Slow ash,always dirty can't make a simple meal.they take to damn long and I can't stand this

Every time I have went to this location there is a problem. It has 100% of the time been because of the service. I've been in this area for over 10 years and the employees at this store have always been the worst. From ignoring customers trying to place orders, to continually screwing up orders, and last night they charged me for something I didn't order and then couldn't get the refund right. I try to always go to the one on the other side of town when my kid wants McDonald's but sometimes I don't have the time to go to that one. I would definitely not recommend. read more

The staff is always efficient and curious. If I ask them for fresh hot fries they'll make them for me. Actually it's the best McDonald's I've been to. Ty! read more

The slowest McDonald's I have ever been to. The drive thru takes about 30mins. Folks on their phones playing instead of working. NEVER AGAIN

This location is always busy so you would think they'd stay prepared. I believe the drive-thru is always so long because they're never prepared. The manager is rude. He takes orders rude as well. Very impatient with his staff. Being in leadership, you should lead by example. The only reason why I come here is for convenience, the location. They also have a 98 health score which is better than the McDonald's closer to my home. read more

I went here not too long ago. My fiancé and I were in the drive thru. Our order was a small chocolate shake no whipped cream or cherry and a large mocha frappe extra chocolate drizzle. We were handed a large chocolate shake with whipped cream and a medium mocha frappe no whipped cream by some lady that wasn't in a uniform and didn't seem like she knew what she was doing. When the lady put the whipped cream on the shake and put the lid on, some of the whipped cream popped up out of the hole... she then proceeded to use her BARE FINGER and wipe the excess off the top. We told her we didn't want that one. We had another made but neither items were the right size. Because of the lady touching our food with her bare hands while actual employees watched, we will not ever go back. read more

i ordered the bts meal and got a regular mcdonald's meal, it only came with the bts sauce and that's it, we payed extra for this meal and didn't even get the bts bag. The window man was also very rude, we kept calling his name multiple times and he wouldn't answer read more

McDonald's - this is what i ended up with - Coffee & Tea Near Me - Villa Rica, Georgia

The service is terrible! The food is never what u order. This place is a joke. When u actually get what u order, it's missing the toppings or is screwed up in some form. I know that it's tough to find employees right now but the ones u have should be retrained or fired. TRASH! read more

Pulled right up to the speaker which is rare at dinner time, greeted politely, my order was taken accurately without pushiness (what else?, that all?) which honestly was nice for a change, pulled to the cash window where I was greeted by a very nice young lady and dismissed with my correct change and a "have a wonderful night", next window my food was ready, HOT, and order was accurate, the two nice young people working both wished me a great and blessed night. Great turn around for this McDs. Keep up the good work! It had gotten pretty bad for a while, so glad to see your team doing well tonight! read more

McDonald's - Deluxe Crispy Chicken Sandwich Meal Quarter Pounder with Cheese Deluxe Meal Cheeseburger Strawberry & Crme Pie - Coffee & Tea Near Me - Villa Rica, Georgia

Not open 24/7 !!!! Didn't see hours posted on any of the drive through windows either. How about updating your correct hours on here and stop wasting peoples time /gas/sleep, while pissing off your customers because someone over there is too lazy to spend 5 minutes updating the correct store hours when they change . I will avoid this location from now on...... now it's almost 4 am and I need to find something else open and make it home to maybes get 3 hours of sleep before I have to go to work at a business that treats their customers with respect and don't advertise that we are open 24/7 when we are not. read more

I come here every now and then and I always get what I want. Fries and nuggets always hot & crispy, fast drive thru, excellent service. All employees are very sweet and polite but I want to highlight the older caucasian lady that works in the drive thru - she's ALWAYS extremely sweet, funny and always puts a smile on my face. I've never experienced anyone being so nice and welcoming as she is - she deserves a raise! read more

I can't with this establishment anymore. I am a patient person and I understand that people make mistakes, but this location never has their milkshake machine operating, the food is rarely warm or cooked throughly, the employees are rude and have a tendency to interrupt you when you are ordering your food. I let a lot of the things they do there slide because times are hard on everybody. However, when a person orders a big Mac it should go without saying that unless I requested "no meat" there should be meat on my Big Mac. This I can't get over. I'm done with this McDonald's. Too many inconsistencies. Unless a more competent general manager takes over, my family and I will eat at another McDonald's. read more

This is possibly the worst service I've ever had over 40 min wait in drive thu the manager was just as bad no excuse just horrible service and a sorry managed team Should have been a zero star poor leadership skills read more

Driving West-bound on l-20 and stopped for lunch with a hauler attached to our F-150. There is a parking lot beside McD's that gives you plenty of space to pull over. This McD's appears to have been renovated recently. Kiosks for you to order food. Drive-thru seemed pretty fast by observing it. Restrooms were clean. We did not sit inside to eat. Food was typical McD's standard. I would recommend this place. read more

Stopped in at 430pm to simply get 2 chicken McGriddles and a coffee. Walked in, ordered to go, and then it took 17 mins to get our order. Too long of a wait when I expected to get back on the road sooner. Food was alright. read more

I don't get how anyone forgets the bottom bun. The top? Maybe...but the bottom takes a special kind of dumb read more

McDonald's - I see why they have 1 star. How do you forget the bottom bun? Did you just throw everything in my box and top it with a bun? - Coffee & Tea Near Me - Villa Rica, Georgia

Pulled up to drive thru, lady said "can I take your order". We placed our six drink order. Two minutes later we were like "hello". Placed our order again, then we were told to pull around. We paid, they gave us our drinks but they told us the wrong drink when handing them to us. We pulled away and one of the plastic cups broke as the straw was being put it. Went back inside to ask for a refund and a new sweet tea. They didn't want to give it to me but I threw a fit because of the defective cup and the fact that I now have tea all in the seat, floor board and my friends lap. They were VERY rude. read more

I come here because my kid likes the outdoor playland... But the service is less than par... 2 visits in the last 3 months... The kid never gets the toy advertised... Something is always messed up with the order (and I don't even make special requests...) And from the reactions of the drive-thru patrons (example: storming in with receipt in hand, squealing out of the parking lot, ect...) And this most recent visit, the playland was swarming with bees... read more

If I could give no stars, I would. This McDonald's is the slowest most unapologetic fast food restaurant I have ever been to. Over 25 minutes for one meal is absurd. And totally forgotten chicken nuggets. Twice, we have been asked to "pull forward" to wait on a meal and twice we have waited over 20 minutes with two small children in the car. Then we end up having to go inside and get it because they forgot to bring it out. read more

The cashier who helped us was patient and helped us with our order. He also snuck us an extra pie which made my day!

I went to this McDonalds on April 17, 2017, at around 4:45 pm. It seems like you are bothering the employees when you want to go through the drive thru to order and get food, especially at the pick up window. My suggestion would be that no one ever go to this McDonalds. Let the employees have fun and play around without the customers bothering them. They obviously don't take their jobs very seriously. read more

If I could give this location minus -5 stars , I will :( I went to the drive thru & order a mc double, value fries, sweet tea & 4 counts nuggets.. approach to pick window, the lady rushed me out of the window, didn't offer me any ketchup, dipping sauce, nothing...once I left the premises, almost at the very next traffic light, I opened my nuggets box & they look like they were in a big fire, that's how burnt & toasted they were...tried to call back to this McDonald's & line were busy for at least 10 minutes; when I finally got someone, I requested a manager & the very rude lady told me that she were the manager, so asked her name & she replied " I JUST DON'T GIVE MY NAME LIKE THAT" and the she asked me very aggressive " What was my issue?... What a terrible way to answer the call to a paying customer. I told her if they even check their food before giving it to the customer, she said "Yes"... Well, you All do the judgment of how this damm nuggets were even checked... They need to re-do the whole personnel here. I won't come back to this McDonald's if I can avoid it.. read more

McDonald's - Burnt nuggets If I could give this location minus -5 stars I would. - Coffee & Tea Near Me - Villa Rica, Georgia

Last time I checked, an egg McMuffin came with ham on it. I go through the drive thru and order two... then I have to pull up to a spot for them to bring it out. It took them extra time to make the eggs fresh, so if you spent extra time preparing my food then how did you forget the ham on both sandwiches? Trash. read more

I really feel like this is the WORST McDonalds in existence. The staff is rude, from their shift managers right on through to their cashiers. If I could give negative stars, I would. When it takes you 20+ minutes to get "fast food" AND IT'S COLD, you KNOW mgmt and staff should be replaced or the owner should just close the place down. Pass RIGHT ON BY this McDonalds. If you want McDonalds and good service, go to the one on Liberty Rd exit and see McDonalds the way it's SUPPOSED TO be run. read more

Terrible awful disgusting service terrible dirty it has been this way for some time. Called with no results.

Their credit card machine is never working at night and they will always give you some excuse as to why they can't serve you.

We always great service here! Fresh hot food! Correct orders and polit staff! The drive thru line moves really fast too! Wish toco bell next door could get managers and employees like these! Keep up the good work guys! read more

They do a great job that this store. I bypass the store in Temple to get to this one. Because of the three service. Clean store nice employees. Each time I use the drive through. The line moves fast, and the speakers are clear when you speak to them. read more

I wish I could do a negative star , I watched a father trying to distract his two YOUNG children from a workers conversation with his buddies in the dine in area calling them the N word repeatedly and discussing their sex lives , loudly the entire place was listening. Kids were no older than 9. I felt bad for him. We were ALL trying to eat our food and get out as soon as we could - won't be back for this reason AND also the fact when I was waiting at the counter to get my drink cup (I ordered off the screen) 4 employees looked me in the face and ignored me before the manager asked me what I needed . WONT BE BACK, I'll make the drive to hiram before I come back here . read more

I feel a little silly writing a review on a McDonald's. I mean you don't expect a whole lot right? But you do expect edible and somewhat fresh. I got a Filet of fish sandwich, my usual. Wow! The bun was so hard, like it was either made a really long time ago or the bun was just stale. Either is unacceptable. read more

I'm only giving one star cause their coffee is good. If you get anything from there double check it not only to see if you got it but that it's right. 99% of the time they messed something up. In their defense it is just a McDonald's I guess you should expect alot. Again the coffee is good (if they get it right). read more

Waited three minutes at the drive thru to order, when there was absolutely nobody in line. They finally answered to take my order when I said "hello". When I got up to the window, I paid for my food and asked the girl to repeat my order and she did. I waited for my food as three female employees spoke with a male at the counter. They were cutting up and laughing as I continued to wait for my food, which is most likely the reason why I originally waited in drive thru until they finished their conversation. I was finally given my food and the order was wrong and the fries were cold. I will never eat at this McDonald's again. HORRIBLE service! read more

Wish I could give zero stars!!!! Worst McDonald's!!! Had to wait 20 minutes for our order and then it was WRONG!!!! I asked for NO ketchup on my burger and what do I get? KETCHUP!!! Good thing I'm not ALLERGIC!!! How about listening and looking at the order before you make them ?! Idiots!!!! read more

10 minutes to get my food after ordering in the drive thru. Ridiculous. Not coming here again.

I don't usually do this but I'm writing this review because of how insulted I was tonight. I have been going to the Villa Rica McDonalds for as long as I've been in Georgia (about 6 years) and while sometimes they mess up, like any normal fast food restaurant, they are always polite and ready to fix it. I have never had a problem with them before. Until tonight. I ordered $12 worth of food only to get to the window and realize I had forgotten my debit card at home and had $4 on me. Ok, no big deal, right? You would think that the manager would say, "hey, mistakes happen." I asked the gentleman who was checking me out to please take off some of the food. I apologized profusely and he was very nice but I could see he was nervous to go get the manager. As I'm sitting there already embarrassed, the manager Jealousy (yes folks, her name was Jealousy) comes storming up while yelling "BUT WHY?!" Then to my absolute horror (since I have worked in the restaurant industry for the last 10 years) she points at me and says to the cashier with utter distain "This her" and points in my direction. Then she presses a few buttons which took her all 15 seconds and says "$4.03" then walks away. I have never seen that kind of behavior the entire time I've been going to the location. I am just beyond insulted and frustrated. How does someone like that make it into a management position? If she did that to me, I can guarantee she's done it to other people because she seem pretty comfortable doing it. Shame on you, McDonald's for condoning this kind of behavior. And shame on you "Jealousy" for treating people that way. If you don't like your job, quit. Don't take it out on paying customer because at the end of the day, don't you forget, we pay for the salary that you most certainly DON'T DESERVE. read more