McDonald's in Vestal outside Binghamton, meets all the criteria (when I was there) of a top-notch 'Doubles' (my NY slang way of saying McDonalds) restaurant. Polite employees (college kids) Burgers and shakes that look and taste like they should. My order was conveniently wrapped. Not sloppy! Drive thru is a fast one, for a change! Free wifi works seamlessly. Clean restrooms. Comfortable chairs and seats. Self-check out is available, but I made my order over the counter. Many spaces to sit and the dining room is split in two separate areas: one for couples, the back has large study tables for 8+. Enjoyed my stay and meal - super convenient and all around happy experience. Let's all put Covid behind us and show some good vibes! Review: 5 read more

Waited over 40 minutes for food. They have two employees who move like there isn't people waiting 40 minutes for McDonald's

This place was severely understaffed and after waiting in the drive thru for 30+ minutes (as the next car in line) I parked and went inside to order on the kiosk. I've been standing in line for 20+ minutes and my food isn't in sight, they're still serving 10+ orders ahead of me. The staff seem decently nice and I feel horrible for them, but the person next to me in store was waiting for 1+ hour for a drink. If anyone is looking for a job pls work here bc many customers drove away because of the long line. read more

Absolutely THE worst McDonald's I've ever been in anywhere in the good old !!! I ordered on the app for the free Big Mac (can't cancel or get a refund), but had no idea these employees were slow as molasses getting out orders. They took care of the entire drive thru before worrying about the customers inside, and acted like they cared less about any customer. My grandsons were hoping to play in the playroom inside, but it was as if they'd turned on the heat to keep kids out. Seriously, it was much cooler outside today, end of July. I expect more when I spend $30 on chicken nuggets that taste like cardboard. Please get some standards, Vestal. This is and it's unacceptable for ALL of your customers!!! read more

Horrible service, incredibly LONG, LONG wait times. Messed up orders. Placing a mobile order takes forever.

I wish I could rate it a negative star. Like a 0 stars. Waited 45 minutes for messed up order. Discusting food and super dirty dinning room. Garbage on the floor. Trash cans overflowing. Cash registers out of order. Food tasted like they took the fish fillet out of the food timed out pall. Ya know, the to old to sell meat bin. Three week old bun hard as leather. The fries were cold. The teenage workers acted like they were high on weed. Or that their brains stopped working. Moving so slow. I literally can't believe it was that bad! Must be under knew management. Cause they used to be good. Not at all a fast food restaurant! Might as well go to a sit down restaurant. Ya wait as long. Not worth waiting for the food, it sucks hard core. I was afraid it was going to kill me if I kept eating it. So hard I almost choked to death on the fish it was so STALE!!! read more

Where do I start? Oh yeah, Service was nasty. The lady at the counter had a very bad attitude. The floors were sticky and filthy. It was crowded and waited 1/2 hour for food but my big Mac was under cooked and my fries were very soggy. They gave my son the wrong order giving him a chicken sandwich. Hate the parking lot too. If It is busy then there is a possibility you will get trapped for a while. This place sucks. Never come here. read more

Choose anywhere but here. This is not a diss toward the employees, who were clearly working hard, this is directed at management/ownership. Shame on you. The bathrooms were filthy. The sink was brown and looked like it hadn't been cleaned in weeks. Overall restaurant was just dirty. I'm honestly glad the play place wasn't open, because I wouldn't have let my child play in it given the condition of the rest of the restaurant. However that made seating very limited, making it awkward with people standing around waiting for someone to get up so they could take a seat. If we weren't desperate to stop on our road trip we would have left. Overall, this location seriously needs better management and cleanliness standards. read more

Avoid this mcdonalds, waited in line at speaker for 10 mjn, finally ordered, handed drinks and asked to move up, I did, that was my first mistake, waited, 6 cars behind me got served first, I went in, got my food or i thought, after already waiting for 34 minutes I was livid, went home gave kids there happy meals just to find that there were no nuggets in 1 and the other a burnt hamburger, contacted corporate joanne, left message, tried calling store 5x just rings, no answer. I'm out food, money and time. ​ read more

No workers at register!!!! Have to order through kiosk only. Saw A lot of people leave.tables are dirty

This is consistently the worst McDonalds in the country in regards to order accuracy and customer service. I end up here by not changing the location when I place an online order and it is the closest to my house, yes I am willing to go out of my way to avoid this location and when I make that mistake of selecting this location I Always have immediate regret. On todays journey I picked the drive through lane that was only taking orders when they felt like it as the other lane had 3 cars complete their order while I continued to wait. I ended up doing curbside instead so I. Could have more time to be inconvenienced. I recommend JC, Owego or any location but this one. read more

McDonald's - Fast Food Near Me - Vestal, New York

Slowest service I've ever experienced they need to hire more people. Drive thru is literally unbearable.

Service was very bad. Woman who took our order wouldn't let us get what we wanted. And when i asked her to get a medium instead of a small she very rudely told me no, as if we were dumb! Food was the typical mcdonald's food but they had us pull up and wait and we waited for about 15 minutes which completely defeats the point of fast food. Also saw the same red headed girl on phone. read more

Decided to have quick hot breakfast takeout at McDonald's less then a mile away from home. Both Drive up lines were busy so entered the sit down area order desk after parking the car. This was a best decision. Ordered Big Breakfast with hot cakes substituted sausage for a biscuit and added extra hash brown for less then 9 bucks. Moved our faster back in the car. See parents with kids can have fun times in sit down area. Clean and nice area see photos. read more

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If I could give 0 I would. I've been waiting for my order for over an hour. The only guy up front wasn't trained on giving a refund. Drive through orders kept getting filled and about 20 of us stayed in the lobby waiting on our food. read more

McDonald's - the inside of a restaurant - Fast Food Near Me - Vestal, New York

absolutely horrible location horrible staff this McDonald's is supposed to be open 24 hours but every time you go there past 930. turned off and then you leave again and come back again because it says 24 hours and back on absolutely horrible location and the staff are just completely and the food is never up to par read more

I'm NOT happy! I ordered a double cheeseburger with no pickles, no ketchup, no mustard, add mac sauce. Oh they added the mac sauce alright..it was disgusting and made me sick even after scraping it off! It was like eating a MAC SAUCE Sandwich!!! Last time for me at this Vestal McDonald's! Would you like to eat this????!!!!! read more

McDonald's - a bagel with cheese spread on it - Fast Food Near Me - Vestal, New York

Took like 30 minutes each time I've been here for the drive thru and they consistently forget sauce for nuggets and last time I went my drink was mud water and made me vomit worst McDonald's I've been to if you live in this area it's worth it to go to the one further on 434. read more

Absolutely awful slow service. The store is also a disaster and dirty. I will go out of my way not to go here

Second visit in two weeks. Last week a desert trip for the kiddos that was ok but it was apparent that the employees here need direction and quality leadership. This week was just too dang hot to do/cook anything at home and the kids agreed to be the last visit of July if we went tonight. So off we went to subpar expectations for our "dinner" journey. Upon entering the drive thru was wrapped around the building and a half dozen disappointed, pissed-off and perplexed customers awaiting their food greeted us with their looks of dismay The wait times do not equal tbe payroll dollars being spent during the evening rush Everyone there is working and could be classified as "working hard" during this time where WFH and checks for free expedited the collapse of quality retail employees. Tonight I just felt bad for them. It's like watching a scaled down version of kitchen nightmares after a couple people make mistakes and the crew tries extra hard and fails at catching up. Drive thru (as is the industry standard now) takes precedent and walkin customers are treated to down time at the DTW help. Table service orders being Bagged as a shortcut and the overall energy of feeling helpless eminating from tne kitchen to the customer service robot err kiosk (with one side out of order) Lack of communication, direction and instructions are easily apparent at the basic customer knowledge level. The spills over to the customer wait area where there is only order number level communication at best. Done so by the exact same team that was working there last week minus a maintenance man. I didn't expect the young man working the front end to be there this week, he won't last much longer in that environment. All these people seem to want to work but they are not properly being led down the path to success. The food was surprisingly ok. The nuggets not so much but the fries were warm/hot my five dollar chicken Sammy didn't look too hot but it was edible and my boys cheeseburger was decent. But if I came in with normal expectations I would have been sorely disappointed. Average wait time from customer discussions or verbal outrage 15-30mins. Lets be honest and know that for a couple bucks more we all could have got real food from a local bar in about that time which is ten times better for us. Now we just have to figure out the blue laws with children's playgrounds installed. read more

I would say the food is good and staff here are nice. But I would say for my experience in the bathroom, the toilet paper is giving high school vibes why does it rip so much for no reason. I'm struggling to wipe my ass. read more

This location has the most inept staff I've ever witnessed. It's like a 3-ring circus. Cars in the drive-thru honking because the orders are taking forever. Customers at the register being ignored. Food sitting at the pass for long periods of time because who knows what the heck the staff is doing (mopping milkshakes off the floor, touching the dirty mop bucket, then handling food. If I wasn't so darn hungry, I would have walked out. But I waited and ate my almost-cold chicken nuggets. Where is the owner?? He/she/they need to re-train the staff pronto! read more

The customer complaint number listed on the door (607-203-5911) is disconnected and doesn't work. It seemed like the franchisee owners of this MCD had hired child labor to manage this place. Came here at 4/5/23 at around 9:30PM. The drive-thru was attended by a teenager that didn't care about their job and an equally uninterested young manager with a headset and a blue shirt prancing around the store sauntering and dancing around. The teen girl at the drive-thru window would purposely encourage me (a customer) to honk at the car in front of me to annoy them. I wasn't sure what was going on at first, but after the drive-up girl asked me to do strange things... I knew the employees here were just having 'fun' at the expense of paying customers. Myself and the person in front of me were forced to wait about 20 min for our orders. We were both hesitant to eat the food that came out of this establishment as the employee came out giggling with our orders. GI upset, much? Threw out my food immediately. Had to ask for my receipt repeatedly. I don't know what to say, Vestal... I guess this is one way to keep the town's young people busy instead of finding them overdosing from heroin in their parents basements. There are plenty of activities to do here: martial arts, skating rink, minigolf... etc. Why aren't the young adults in this town having fun at the movies, but instead messing around with my food order as a source of entertainment??? Stupid and sad. Just like how the locals mention that Binghamton is a public ivy... LOL! Delusional... stupid and sad. The people in this town must have lived under a rock for many, many years that they have moss growing in their eyes and ears. My company relocated myself and a couple people here recently due to a shortage of healthcare workers. I think I know why. This town and the surrounding areas are full of kids who mess with random people. The local education dept probably do not have volunteer or decent after-school programs. Nor do they have decent guidance counselors to prep kids for college. Or... the local military recruiting office can maybe step up their efforts a bit. The young adults in this town are getting work at the nearest fast-food chain and reward the franchisee owners with citations from the local department of health and out-of-towners like myself with hepatitis-ridden stale food. Not angry, but will never be rewarding businesses like this. There are plenty of other places that will treat the customer well for much less stress and money. Wouldn't be surprised if I start hearing news reports about hair, bugs and misc items being found in this restaurant's food. Good luck, Vestal! You guys need it more than most people... this place is like Flint, MI. EDIT: in hindsight... this MCD is great for free wifi. You don't even have to buy anything to hang out here. I'm sure the bathrooms are a great private place to do drugs or have relations woith people that arent your spouse. #BINGFAIL #SAD #VESTALPRIDE read more

Have sat in line for over 30 minutes, when we finally got our food it was wrong. I have yet to actually have "fast food" from here. I understand places can be understaffed but this location is in a very populated area. read more

In line for almost 20 min before getting to screen and making a quick order- then ten more min waiting for food. They say they are short handed when they have a hand in one pocket and the next person is drinking a water and a frozen drink fresh made then going back to the lines. 30 minutes for for value burgers is a bit ridiculous read more

Waited 13 minutes for cold food. Fries were unsalted and certainly left in the hold for quite a while.

Took 10 minutes just to be acknowledged inside. Took an additional 10 minutes to get said food, a 10 piece nugget meal and a happy meal. I went to sit down and found every table to be filthy. I went to find a sanitizing wipe to wipe down the table and found 2 empty dispensers. Don't waste your time and money here. read more

We were in this area for my birthday, and after a bad dinner my wife had, she needed something to eat, so McDonald's it was. This McDonald's was closing at 8pm (We got there around 7:30), we ordered a double cheeseburger, mustard only and a large coke. When we got the food my wife opened up the burger and the bun was almost like a rock. So I pulled back into the parking lot, couldn't go inside because all the doors were locked. I happened to see an employee go out the other side to drop off a meal, so I went around to let them know about the burger. They went to take care of it, but for the next burger it took almost 10 minutes. This was not a great McDonald's experience. Not one we'll be rushing back to. read more

This is the worst McDonald's I have ever been too.... the fountain drinks sprayed me. None of them tasted right. The Manager on duty told us that there was a water break and a foot of water in the restaurant earlier that day. They said this was the reason the water was carbonated. The restaurant also had no bottled water so I don't know how they were operating legally. The whole restaurant was disgusting. Nothing was cleaned papers covered the floor and several drinks were spilt on the floor and left there. The garbage outside was overflowing and On top of all this the restaurant smelled very bad. I do not recommend this location to anyone. If I could give this less than a star I would. read more

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3 times I have gone through the drive through, on the right side and three times I have been ignored. 3 Cars that were behind me in line, ended up ahead of me. When I asked the manager about it, she just said we are short handed and there is only one of her. Cars are supposed to be taken care of in the order in which they get to the order station, which has nothing to do with them being short staffed. Not only was her attitude rude, but apparently she doesn't know what she's doing. Bad performance, bad attitude, I give her an F. I told her I would not be coming back there, and she acted like, she couldn't care less. read more

Had to be up early for work today and I was on the road before 7 AM, I was hungry and wanted a little bit of breakfast that I could take on the road with me, I hadn't had an Egg McMuffin for quite some time and it sounded like a good idea. Drive-through service was quick and easy, plus they had a special where the egg McMuffin was only two bucks, so that was a score.The service was friendly, it was fast, and you know what the egg McMuffin is a great sandwich, I really enjoyed it. read more

I've been line 20 minutes there are 3 people standing in the back. I didn't get a receipt so have no idea what my number is this is run badly. there are. 12 people standing waiting for orders or waiting to order and yet they stand back there like it's all going to take of itself. I'm disgusted. will never return here read more

I got food from this McDonald's at around 8 pm on a Saturday when the drive thru wasn't crowded, it was a 15 minute wait even though there were only 2 cars in front of me. I then got my food around 15-20 minutes after ordering and waiting (I got a plain hamburger with large french fries), I don't go to McDonald's too often so I ordered something plain and simple. I cannot exaggerate enough how the burger I received was undoubtedly the worst hamburger I've had in at least a year. This hamburger was so bad that it makes Burger King's normal plain junior whopper taste like a gourmet burger from a special restaurant. This plain McDonald's hamburger was plastered with mustard, ketchup, and one singular deformed pickle, while the buns were still crusty and cold from what I assume to be the microwave that they use to heat up their food. The fries had no salt, we're almost all soggy and burnt. I can certainly say that this was one of the most terrible McDonald's I've ever been to. I hope that everything here gets better in the future, but as for now it is off my list of fast food restaurants to go to. read more

This McDonalds has difficulty every time getting our order right. They are frequently missing something and management does not do much to help. Food is frequently cold and very inconsistent. Also cleanliness of the restaurant is also pretty poor. read more

I stopped by quick to grab my toddler some food... sat in line forever, got our food, and realized it was wrong. Ordered nuggets and got a burger instead. Asked for Hi-C, they told me it was diluted. No biggie. Asked for Unsweetened Iced Tea. Had to repeat it twice because the person had AirPods in. Still got Sweet Tea. I went in to get the right food, and it took forever. I know it's more for convenience, but it tasted old. I've eaten an ice cream sandwich that I dropped in gas station parking lot and had a better experience than coming here. read more

Ordered 1, hot cakes and sausage and one egg McMuffin. Handed a large bag, got home.....no egg McMuffin. Can't even get a 2 item order correctly. read more

Typical McDonalds restaurant. Clean updated modern interior decor. Maintained bathroom facilities. Customer service was friendly. Location was nothing special. read more

McDonald's - Updated interior - Fast Food Near Me - Vestal, New York

The girl in there with the music note hand tattoos is literally the best McDonald's worker ever. I unfortunately can't handle caffeine if any amount and there's been time the people have just given me caffeinated coffee thinking I wouldn't notice but she never has. read more

OK. Everyone knows what McDonald's is, so my rating isn't comparing McD's to the great steak houses of NYC. It is comparing it to other McDonalds. I'm not big on MickeyD's but I'll go there on occasion, but I won't go back to this one. I've gone here about 3 or 4 times and the service is slow, the fries either cold or stale, and overall not up to MickeyD's "standards" I'd give it one star, but it is nice and clean as far as fast food places, so two stars it is. read more

This McDonalds never can get a drive thru order correct. Today I placed my order and when I got home, I found that I was shorted 2 hamburgers. Thank you for being the absolute worst drive thru in the area! read more