This place has really bad service and their ice cream machine is never working it's been like this for months now every single time we come the ice cream machine never works. Shouldn't someone fix it? Or are the employees lying about the machine not working? Well either way this place is horrible and messy and rude. read more

I should not be eating at Mickey D's, but when I'm in a pinch for time, this place will do. I always get the freshest french fries from this franchise. Haha, that sounded funny when I read it out loud. I love alliterations. read more

McDonald's all the same as this one was a little small there's only one small door on one side and one small door on the other which I found To be strange To have such small doors read more

The customer service at this McDonalds has to be the worse I have ever experienced at a fast food place. The people taking the orders are talking to their fellow employees while taking orders...they don't get the full order because they were busy doing "other things". The on shift managers seem completely unconcerned for the lack of customer focus. It is HORRIBLE!!!!!!!!!!!!!!!!! The worse time seems to be between 5 and 7 for some reason. There also seems to be a huge line (well when you aren't taking orders fast enough I can see why) at this time as well. There is usually only 1 register open at that time. Overall just a horrible experience and I have been back several times in hopes that things have improved but it just seems to get worse. read more

No matter what - flies are always in this store and never can get your orders right. They talk to each other instead of the customers

Seriously one of THE worst McDonald locations that i have ever been. Diet coke is always flat, fries come out super hard and cold. Aren't they supposed to have timers to ensure freshness???? I have yet to receive warm food here. Never ever again. There are four people working behind the counter (at least) sometimes closer to 7 and the lobby is never clean. Trash on nearly all the tables, soda stains on the counter tops, the fountain machine always looks grimey, and now this location smells like wet mildew. While i stood there waiting to place my order for nearly 10 minutes (it was like 6) i debated whether or not to leave, should have gone with my gut. I am super over this location. One star for the friendly service. I have never had an issue there. Everything else is a HELL TO THE NO... DO NOT DO IT...... please fix this location for a city that is known for fast food chains for commuter central, i do not understand why this particular McDonald's does not care to bring in customers. Super gross. Will not ever recommend. read more

This McDonalds is probably one of the junkiest within a 30 mile radius. Very poor management with trash cans that are sometimes overflowing with garbage, garbage littering the floor, dirty tables, and just generally a dirty and disorganized place. While most McDonalds have remodeled in the past few years and substantially upscaled their interior decor, this location has not and is very dated. Food quality was acceptable, but we waited forever to get our order. read more

Ordered a diet coke for my grandmother and I ended up getting unsweetened ice tea with the lid marked diet. Tell me, how does one confuse soda with tea? Do they not pay attention to what they get and serve? And also how did they not realize they were getting tea and not soda? read more

Just being a little patient and nicer to your customers will help profits in the long run. Being rude and rushing your customers doesn't look good. This is for drive through. read more

Worst ever.. no extra sugar.. no stirrer for my coffee.. bad service by the cashier. Im not gona come back here!

Went to the drive threw at 8:45pm they got my hole order wrong waist of time an money ima go back and order helllllllu food an take my time and drive off read more

This Mc Ds is a joke! You pull up to the drive through intercom only to hear the workers talking. No wonder why they almost always get my order wrong. When at the window, you have to listen to them cursing like they are inmates! Last time I got a soda and the kid handed me a coke that was over filled and dripping. I looked at him like are you serious?! He jokes and says, "it's topped off!" If I could five this location a rating of zero, I would! read more

Could be the slowest most disorganized McDonald's in Tracy and that is saying a lot. If I want McDonald's my way to work I. Dublin I will wait until I'm in Livermore, Pleasanton or Dublin to get it because in the long run I will save time. read more

Asked for ketchup just for an order of fries , 30 seconds later and didn't even got it provided

They messed up my order again asked for two burgers ,payed for two burgers, got one burger the drive through did it again, you can call and complain but gas to go get a burger costs more then to go without ,I new better I should of checked the bag ,prices going up, there wages going up, nice ,but do your damn job ,I never have a problem at the manteca McDonald's, why is it always this McDonald's, check your bags people I'm tired of giving them free money . There rich enough. read more

God awful, my mom's cooking tastes better than this place and I don't like my moms cooking.

Thank you, Mgr Eric for a great service! I was at your drive through ordering a happy meal and a smoothie drink. Your card reader was not working. After a few minutes, you gave my order complimentary, because of the extra wait. Well, little did you know that I was getting that food for a homeless mother and toddler son across the street that was asking for help! So, you helped in this blessed deed! read more

Always has terrible workers, every single time i went, different workers but most of them were terrible. Very slow when going to the drive thru, very stingy with the ketchup. They tend to mess up my order sometimes, not very friendly too. read more

It's funny how there are bad reviews. But hese customers still comes back! Hilarious, nothing could beat the grease And the price of mcy ds.

I've been to this McDonald's two or three times and every time have been disappointed. The fries are cold and soggy, the drive threw window people are always extremely rude and unprofessional, I've had a bag almost thrown into my face before and the worker didn't say a word and closed the door afterwards. The only reason I've gone multiple times is because I generally like McDonald's as my cheat snack, but after these experiences I'm turned off from the establishment completely. I don't think I've ever got food that was hot, or be greeted with anything besides robotic faces or silence. Sorry McDonald's, I loved going to you and your food (as unhealthy as it was), but your workers completely ruined it for me. read more

How do these morons have 1.5 stars? How did they even manage 1.5? It must be because of that one nice Hispanic lady that worked behind the counter when we ordered and then she went on break and was sitting with her family and having breakfast. But she was the only one that helped. Our order was messed up and more messed up and incomplete. I had to make 5 trips back for things the forgot. The people that work here are not just incompetent- they are most likely morons or maybe Putin is working with Trump to piss off us Californians and imported these guys from another planet. read more

The drive thru system SUCKS! I waited while 3 cars were helped in the other lane before me. Yes, two cars who came up behind me were helped before i was even spoken to over the intercom. If this is the case just do one lane and keep it fair. read more

I consider eating at McD a treat and have stopped to grab a mini meal once per week on my way to night class in the last month. The fries at this location are bad, just warm and on one occasion cold soggy/greasy. YUK! I told the cashier yesterday and last week but that did no good, I'll have to talk to the mgr next time. I want to say that I won't return but it's the convenience of the location that brings me back. They say to call the restaurant about it, but really I'm on my way to school and should not have to gripe about something they should get right. Btw, yesterday I ordered the daily double hamburger no mayo. It had mayo. What a shame. read more

Had a awful experience with this mc Donalds today went to order food and I asked for a sausage egg and cheese McMuffin and a hash brown and the guy says so u want a meal i asked the price he said 5.99 I said sure he goes do u want a drink I said what kind of drinks come with the breakfast meal and he said ANY KIND YOU WANT SODA ORANGE JUICE COFFEE OR SMOOTHIE. I said ok I'll take a smoothie and he says ok 8.79 I said I thought the meal was 5.99 and he says well the smoothie bumps it up a bit but not much....... read more

If I could give it 0 stars, I would. We love McDonald's but this is the only one near our house. Every single time we have gone has been horrible. They either take 20 min to get food or they forget items you paid for or forget to ring up items you ordered or forget straws or charge you for items you didn't order. Literally, EVERY SINGLE TIME we have been to this one, they have messed up. I HATE this McDonald's more than any business I have ever been to in my entire life. read more

Pretty much the worst Mc D's I've ever been at.... Some of the staff do try. Others are a joke.... If you want to wait for fast food and can bear to look at the filthy soda station have at it. Another thing to mention this store hardly ever runs price specials. I pay way more for a sausage mcmuffin or hash browns than the store in Livermore right off Vasco. In fact, that store I would give 5 stars for what it is. The Tracy stores all need to get their acts together. Very bad for such a popular store chain! I almost forgot to mention check everything at the drive through, they always short us... You have to wonder if it's on purpose :( read more

Where do I start? Wow!!! I have been to this location many times only against my own preference. Each and everything I am proven to be right about the cleaniness and horrible smell as soon as you walk through the door. The floor is grimy and very sticky. Trash is everywhere in the floor. The smell is really what concerns me the most. If you can't keep clean what is visible, it doesnt say much about what is not visible to the public. Its hard for me to believe that I am the only one that has complained about this because the smell is really horrific. Today I looked at the floor and it did not look as though it had been mopped for at least a week! There is another Mcd. Down the street from this one( my preference)also on 11th st and it is always clean and its right next to a high school so, if they can keep this one clean, there is no excuse. You must do better!!! I will also be posting this on Yelp and anywhere else that will alllow it. Like I said, I have been at this location many times and there has been no change so I am forced to put this on social media!! No one wants to walk into a food establishment and the first thing they experience is the smell of an overflowing toilet or someone pooped on the dining room floor!!!! Now the food: Normally when i get fish fillets the bun is soft and spongy. Today, the bread was dry and smelled stale. The fries were cooked in old grease obviously because they had the stuff that floats in the oil on the fries. When eating the fries, it would burn the throat. This place is a mess all around. I dont know who the Management is here but, I think its time for a new career!!! read more

The food is always bad. The soda don't have carbonation the French fries are always cold and the burgers have been cooked and set out way too long read more

Driving back to bay after labor day, Filet o' fish and fries were dark crispy with old oil. Understaffed location.

Haven't experienced bad service or bad food, but the ice cream machine has been broken for WELL OVER a year. No shakes, no sundaes, no mcflurrys ... big sad face :( read more

Who goes to Yelp to check reviews of McDonalds? Hell I don't know but here it goes. I was there and they shorted my 4 apple pies a few weeks ago. When I went back last night they refused to make good on it because I didn't have a receipt. The manager said I could have came back that night. Yah, right. Basically she was saying she didn't trust my word, and for that I won't return. I told her I would complain to corporate, but she said they don't have a corporate complaint department. They did have a feedback form so I filled it out. This is my first salvo of a public media campaign. There are FOUR McDonalds in Tracy. Knowing my luck they are all owned by the same person. This one is not the closest, but was the most convenient. read more

Dirtiest McDonald's I've ever been to, sticky dirty floors, smells, flies everywhere and the bathrooms I wouldn't let my animals use.

I came with some friends and the cashiers were very rude. The cashier put one of my friends orders in wrong and when she went to get her drink they were extremely rude and wouldn't even give her the drink that was in the receipt. She had to order a new drink and never even got an apology. When asking for sauce we were rudely asked for 25 cents. The people next to us found a hair in their burger. And many employees sit around doing nothing. Will not return read more

If you ever are contemplating on coming to this McDonald's, DONT. The manager Vanessa is an incompetent manager and a horrible role model. As a customer, It Is very easy to acknowledge how staff treats employees. She has made it very obvious that she does not care about customers seeing the way she treats her employees or lack of. Me - Coming from a background of a professional and customer service based job- McDonald's corp needs some serious customer relations training or to fire managers that are not capable of doing their jobs. Forever boycotting this McDonald's. Hope corporate resolves this issue... read more

I love McDonalds so much, but every single time I go I am told that the ice cream machine isn't working. It makes me very mad and now I don't want to drive all the way over there just to be told that. read more

DISGUSTING!!!!! This is by far the worst McDonalds I have ever been to! My boyfriend and I went to go and get breakfast this morining and I ordered a bacon egg and cheese biscuit and two small breakfast burritos and two iced hazelnut coffee's. Both of the iced coffee's tasted like water and hazel suguar. They were not made correctly and I could have sworn they forgot to put in the coffee! When I got my bag of food the burritos were cold (the egg and cheese) and the tortilla was stale. Honestly I felt like they had just grabbed them out of the garbage. The Biscuit was hard and had a hair in it! Me and my boyfriend had noticed this in the parking lot so we went inside to get our money back and of course I was treated like complete shit by some little kid ( must be her first job) when I asked to see the manager she rolled her eyes. The manager came and of course gave me my money back. In conclusion Bad Food, and Snotty Little Kids! Stay Away! read more

I've been going through the drive-thru at this location for over 7 years whenever I visit my dad in Tracy because it's the closest one to him and the freeway. And I think every single time (and that's a lot of visits) that I've been to this drive thru, they have ALWAYS got some part of my order wrong and poor customer service. You'd think over the years with different employees coming and going that I'd at least have one decent visit. But no! Is it the management or something? I don't understand this at all. read more

I give up. Everytime we come here they get something wrong. If we eat there, it's okay because we can go back to the counter where they make it right. But tonight we went through the drivethrough. Drove 9 miles before we discovered: 3 salads - no salad dressing & no forks to eat it with. 2 bbq sauce packets, but no chicken nuggets to dip in it. One kid went without food. One ate a plain salad with her fingers. My salad is now in the frig for work tomorrow. From now on, drinks only through the drivethrough. Otherwise, I'm going in. read more

Has the shake machine been broken going on a year now??? Ridiculous! And the inside is filth! I used the restroom and about vomited. Who manages this place? They need to be fired. read more

The absolute worst drive thru this side of San Leandro. I don't understand why it is so slow. I know there are occasionally idiots that are not ready to order but when you pull up with no line and wait for 3 minutes there's no excuse. When you get to the window you finally understand why. Chat chat chat... Can't make a good sausage McMuffin two days in a row to save there lives. One day it is decent, the next day the muffin is hard as a rock, or they give you a sausage burrito instead. There is obviously zero management on the premises, or if there is they should fire themselves. read more