Last time here. I was castigated by a manage team member for not making him aware of an order I made yesterday, which was very poorly prepared. In addition, a staff member wandered around the restaurant with my order, and the same management member told me that it wasn't my order, when in fact it was. I've had enough with this location!!! Followup: I complained to the owner, and got a less than satisfactory (and six month delayed) reply. I avoided this location due to the previous terrible situation. I went there today, and it was good to hear the manager in question (from the previous situation) apologizing to customers. Far more than I received, yet it was good to see that people can change. read more

One employee was running the entire establishment. She was at her wits end and screaming at people and so I left with the people I walked in with. But she shouldn't have been left alone to man the store. She was doing drive-through and everything else. It's humanly impossible. read more

Easily one of the best McDonalds locations that I know of. It's actually quite rare to be given the wrong order here. The dining room and bathrooms are rather clean, and there is even a light up table and screens with video games for the kids. The staff sometimes surprises me by going above and beyond, doing things like holding onto my wallet that I dropped inside and handing it back on my next visit when they recognized me, and bringing a hot order of fries to my table because they thought the ones they gave me were old. I can't remember the last time I left here irritated. read more

Worst service ever. Waited 30 minutes for 1 breakfast sandwich and was then told to pull my car to a parking space!!! If I could give a 0, I would read more

i would like to remain anonymous, but I work at this location and completely agree with all of you. It is very unsanitary and not only that the management is horrible. I constantly blame the crew members for stupid mistake mistakes they make this isn't every manager. There is a selected amount that do an amazing job and will go far. there's no soap by the sink there's no hand sanitizer. By the drive-through multiple mornings where there's been managers in the store, but yet, I've been the one running the entire front. I don't wanna come off as a diss but kinda is but the main point is I want justice and I have the free will to call them out on their stupid bullshit read more

Service took forever despite us doing our best to order beforehand; employee who brought the food seemed chill, but a half-hour wait is hardly what I'd call "fast food". Food itself was fine; it's Macca's, so I can't really be picky. read more

Lol, so I ordered a burger and it was entered wrong, ok no problem, but when I drove back around, the lady is telling me I ordered it wrong, I simply asked, may I just have a burger ketchup only? I cannot eat onions. She brought me my burger, did check my receipt and asked me for the wrong burger back for training purposes lol Ma'am that's gross but here ya go. Employees making burger did nothing wrong! read more

Just went in and ordered at the kiosk. Blank paper with no order number first of all. Then they call our order and I remind them we also had two MEDIUM vanilla shakes. He goes back to make them and hands us two SMALL vanilla shakes. Thanks for scamming! read more

This McDonald's seems to be always a little disorganized. I've been here a few times and the counter help probably could use a little more training. The coffee is good and it's a good pit stop. read more

McDonald's - Fast Food Near Me - Topsham, Maine

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As all the other reviewers have said this has to be the wort McDonalds. The service is a joke. Went through the drive through for fries and a coke. Took almost 20 minutes. There were 5 cars ahead of me all waiting at the window to get there orders and not one was asked to pull ahead to let others get their orders. However when I got to the window I was told that I was to pull ahead as it was going to be a minute on the fries. I told the window person that I wasn't going to as they hadn't parked anyone else. He got the manager and she told me I needed to pull ahead. I told her that they didn't park anyone else. To which she said that the others weren't waiting on fries. My wife told me to just pull ahead so I did. When our fries did arrive they were thrown in the bag on there side and half of them were cold. Very bad service and not the way to treat customers read more

Ordered lettuce and tomato on my fish sandwich and received nearly a sprinkle of lettuce read more

McDonald's - a sandwich and a drink on a table - Fast Food Near Me - Topsham, Maine

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I tried to like it here.screwed up my coffee and my breakfast sandwich far too many times

This McDonalds has really gone down hill. Don't expect "fast" food. It doesn't matter how many people are in line at the drive through, you will likely wait 10 to 15 minutes while half of the workers inside are catching up on their Instagram. Who owns this franchise??! read more

Will not return! Chicken McNuggets were way over cooked, cold. Fries were undercooked. Cold Table smelled like vomit! read more

Crewmember running around screaming the numbers of orders instead of looking. Forgot nuggets. Refused to bring me my drink and got it myself Soda machine out of flavors. Food was cold. Thick slippery substance all over the floors. read more

They never fail to find a new way to screw up an order this morning the kids seriously dumped my breakfast in the paper bag because he didn't realize the breakfast container had a tab on both ends to close it and has no idea what condiments and stuff go with the big breakfast. They put their card reader on a slide so they could slide it to the customer but none of the employees are intelligent enough to use it and never change their gloves and most of them wear their mask below their nose read more

This McDonald's is always a last resort. They've never been even standard with customer service and 2/3 times my food is flat out wrong and it's gotten even worse with the remodel. At this point I pay an extra dollar or two and go across the road to Wendy's if I need to stop for something quick. read more

I drove thru at 1 pm to get a quick sandwich while driving back to Augusta. I paid and waited. And waited. And waited. I was then told to park and I waited again. Finally my food was brought to me and guess what, it was cold! 8 bucks for cold food. read more

Poorly made sausage biscuit with egg. Had aftertaste from grill used not clean, drive through. Also when ordering, I asked for a "sausage biscuit with egg" and when I got to the counter to pay, the woman said my order with cheese, yet they do not even offer a product that has a biscuit with sausage. And egg and cheese. I corrected her. When I got my good, it had a broken piece of cheese on the edge of the sandwich. read more

You can't really call this place a fast food restaurant unless you redefine the word fast. The staff is awful, the food isn't as good as other McDonalds and you run the risk of noticeably aging while waiting in line. My family reported me missing last time I went there. read more

Yeah, it's McDonald's. But, here, it looks like some severe understaffing. Ketchup container (with plunging device) out on counter, and empty. Trash collecting device in the middle of the dining area. Large packages of napkins strewn. Trash containers overflowing. Wait of over 20 minutes after food was ordered. Make your choice wisely! read more

ABSOLUTELY THE WORST SERVICE IVE EVER HAD! I don't even eat fast food to begin with! I had kindly asked the man on the black shirt who appeared to be a manger if there was an extra cost on sauce he then proceeded to yell at me to speak up and referred to me as a young lady, he then almost chucked the sauce at me and then made a smirk you comment under his breathe. I cannot believe the experience I've had. Never coming back. Not even worth ONE star. read more

3 times in last month very poor service, One time we were in drive thru for 45 min, when we get to window to retrieve food , employee basically almost threw it at us , no hi, thank, you, no words at all. Today I asked for oreo blizzard, the employee corrected me letting me know it a Mcflurry, I apologized but when food came no McFlurry, I asked her about it and she said "I never heard you ask for one" This was not a new employee, she was actually helping train a new person, so with that as a role model I can see where service is no longer an option at this particular McDonald's read more

This is absolutely the worst McDonalds on the planet! Cold food, bad service. obviously bad management and very poorly run. STAY AWAY!

This is one of the worst McDonald's I have stepped foot in. We came in, and one of the employees was yelling at (what i only presume) was her kids. We were then served by a rude employee, who made our simple process of trying to order very confusing. We sat down and were served most of our food, but one Fish Filet took near 7 minutes to arrive. It was hard and crusty. Not good food at all. As this happened, the employees were still yelling. Not a nice customer experience! read more

This location is disappointing,disgusting, dicomforting. We were treated poorly and when our food was brought to our table the waitor tossed down the tray and our fries went everywhere and he said oops chuckled and walked away there was a dirty tray so we set it at the end of the table with some other trash and he didnt even take it or ask if we needed anything else. The drink dispenser were wet and stickey and 50% of the drinks were out of order and the ones that werent were more chlorine than soda. The floor was wet and full of fries and ants. GROSS. I was going to let my little girls play a game on the game screens while we were waiting for there food but i quickly changed my mind there was ketchup and fries on the table and hairs and chocolate milk on the floor. The trash cans were overflowing on the counter and the staff was rude bathrooms were also wet and there paper towls everywhere. WILL DEFIANTLY BE GOING TO WENDYS NEXT TIME!!!!!! read more

5:30 am order, 2 burritos. Left over from night before. Stale, cold, contents leaking in wrapper. Returned 2 hrs later, showed wrappers to mgr(?) who never said a word to me and handed me 2 more burritos, like I needed to eat 2 more. Been coming here for at least 10 years, c'mon you used to care. read more

CHEWED GUM IN OUR FOOD!!! My family and I went through the drive thru and found chewed gum stuck to one of the french fries. I called the store and asked to talk to a manager. The woman who answered said "I am the manager of the french fries and I don't even chew gum so you must be lying". It is almost more insulting to be accused of lying, than it is to be served somebody else's chewed gum. We will never go back. read more

Surprised to see the below negative review. I work in Topsham and I frequent this location often for tea and salads. The service is almost always efficient, prompt, and quick. I find the staff to be nice and pleasant. read more

i would give zero stars but this review site does not allow it, these people want 15 dollars per hour!!!???? they cant even give the right order and definitely not fast. ordered a 10 piece nugget and a fish filet and i only get 8 nuggets and all of it was cold.... that was a waste of my lunch break and my money. ended up throwing the nasty food in the trash.... hey mcdonalds- step up your game, have some basic standards, and actually have a food place with reliable help and do something to retain me as a customer, fyi i have been a mcds customer since 1980..... nick s. read more

Twice now I have gone to mc donalds for my nightly mc flurry to savor my ice cream cravings. The ice cream is amazing btw. However, I have pulled up to the speaker and no one answers for me to place my order. I pull up to the 2nd window and there are a few young kids working the night shift and they took 2 minutes or more to notice me at the window. I young girl comes to the windo, slams it open and stared at me. I told her no one answered and that I noticed another patron pull away and go to Wendy's. She sighed and rolled her eyes. I waited a few awkward seconds and placed my order. She punched the order in, took my money, made my mc flurry and handed it to me with ice cream on the side of it dripping onto my lap. I went to look up and ask for a napkin and the window slammed in my face. As I drove away, I looked back and was given the middle finger that I don't think she intended me to see. It was the worst service I've ever had. I felt like I did something wrong to deserve such crude, immature gestures. Unfortunately, I will now drive the extra 2 miles to the other mc donalds across town for an extra .19 cents for my ice cream. read more