Good morning...not...one lane now with a double drive through....waiting ...waiting...waiting...if I can't go in you think would be faster....Would recommend keep driving and avoid this disaster...when ask for hot coffee and splenda please add ‍ read more

The food and service was good. No complaints. It took a little time, but overall my fish sandwich was good and so were my fries

Ordered 2 mcdoubles, both were room temperature at best, cheese was hard and it wasn't edible. Ordered the buttermilk chicken for my wife and it was so dry that calling it chicken jerky would be insulting to jerky. At least our daughter isn't t old enough to understand how gross the meal was, then again she did feed her chicken nuggets to the dog. read more

McDonald's - a hand holding a piece of fried food - Fast Food Near Me - Surprise, Arizona

I think the quality of customer service skills has really dropped at every McDonald's over the years. It doesn't matter which one I visit they all seem to have the worst service. They are so busy spending all this money upgrading and remodeling the locations around the valley, but should really invest that money in teaching better customer service skills. This is actually the third time I've stopped here, and nearly every time someone's food is nearly forgotten. I've learned to double check the bag. Another thing....If you ask what sauce we want for chicken nuggets you should probably put more than one for a twenty piece nugget. I hate writing poor reviews, but I feel if you have a job in customer service you should be great at it and not come into work everyday acting like you're suffering through life. If you hate your job find one you'll love. read more

If they ask you to polling to a spot from the drive thru say no! I wait 14 minutes no one ever came when it side waiting another 3 to ask where my food is it was just sitting there to be taken out. They don't give a shit! read more

We got rerouted due to freeway closures. Stopped at this McDonalds with a tired and hungry toddler. We asked if we could purchase an extra marvel figure to cheer him up when his happy meal had one he already had. Without hesitation, they offered the figure for free and then came back over with cookies for our kiddo. The small act of kindness made a huge difference today. Thank you! read more

Went there at 5am sep 4. The girl there was extremely rude. Barely said a word. Hire better people.

They are hiring starting at $15 an hour YET they cannot get a simple order correct. When I was 18-20 making $11 an hour at an insurance agency you bet your butt I made sure everything I did was correct. Now you can make $15 at McDonald's but yet they still cannot even do their jobs correctly. I'm NOT lovin it... read more

I am just disappointed that my three year old went without eating because a mcdonalds employee found it funny to put what seems to be nacho cheese instead of 6 chicken nuggets into his kids meal. I honestly am lost for words. I don't plan to eat at mcdonalds or any location in that matter. read more

McDonald's - The kids meal I purchased from this location. - Fast Food Near Me - Surprise, Arizona

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I have ate at this mcdonalds location about 4 times. Everytime, the fries have a funny smell and taste. I describe it as if they aren't changing the oil/and or dirty oil. This needs to be looked into. Disgusting. All staff needs to be let go and restart the staff. Its sad that you have to go to the hood to get good mcdonalds. read more

I didn't get a receipt or asked me if I wanted one, they tell me to park in 3, I go park in 3 and it was the longest I had to wait for my food. I understand there are times when a McDonald's was busy but holy fuck even the people after me got their food before me so I had to go in. luckily they didn't ask for my receipt because I never got one. it honestly looked like a bunch of kids that would rather be anywhere else but working there. read more

Okay service and quality food. The drive thru took FOREVER to get through. I didn't order anything special but for some reason it just seemed really slow. The servers were friendly. I can't comment on the inside or eating there but from what I saw at the drive up window they could have used a little help in keeping it cleaner. They seemed to be a little short staffed. The food was the typical McDonalds quality and I got everything I ordered. read more

Went there the other night and overheard that 2 of managers have Covid but still showed up and still were touching things around the store... decided to just throw my food away to not risk it. read more

Went to McDonald's and they could only take cash and that's fine but put a sign before you get to the drive thru speaker so people don't have to wait in line when they don't have cash. Especially when the line is taking forever! read more

Absolutely filthy! Only three customers eating. Every table dirty. The drink and condiment area covered in soda and ketchup. Floor had trash under numerous tables. They had plenty of workers available, but none were cleaning. Either poor management of lack of management. Makes me wonder what the cooking area looked like read more

Disgusting!!! Don't eat here. Served us raw hamburger tonight. Husband took one bite and got a mouth full of raw McDonalds. Yuck! read more

McDonald's - Burger patty raw all the way through - Fast Food Near Me - Surprise, Arizona

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My partner and I have, over the last three years, driven through this McDonald's for numerous meals. Until recently, it was a hit or a miss. During the last two or three months, we have been served undercooked burgers (with pink meat) at least three times. Items in the order have been missing, i.e. fries, sauces for McNuggets and burritos and breakfast pastries. Today, we drove through, ordering a double cheeseburger with extra ketchup, a quarter pounder with cheese, a fry, an apple pie, and two soft drinks. When we got home and began to eat our meals, the burger with the extra ketchup was fine but the quarter pounder had a slice of pickle, three faded dots of ketchup and two of mustard and one side was almost raw. When I drove up to the window to pick up the order, I was asked to wait a few moments as the food wasn't quite ready. This was fine by me. After a few minutes, the girl handed them to me and I was off. I believe the cook was in too big of a hurry to get the food out the door. It would have been better to have me park in front of a number to wait until the food could be properly. Burgers should be done to the point of have some crispness on each side - this is the essence of their flavor. I know a little about this. I worked in the fast food industry for six years. Sorry to be so negative. read more

Slow lines, out of coke products, ice cream machine always broken. Stuck in drive line line for 15 minutes for nothing . Worse place to eat or get food ............. read more

I just ordered thru the app because it said it was opened until midnight. Go to pick up my food and it's closed. Call the store and the "manager" tells me he can't help and I need to read the app for a refund. So I read the app and guess what it says - the store needs to refund me. So I call back and the "manager" who didn't give his name, tells me it's his "first night closing" and I should call back in 5 minutes to speak to a manager. Ummmm...he is the manager. Then he said he didn't have time for this and to go have a nice night and go call back in the morning. Then HUNG UP. This place always has the worst customer service. Avoid this location as much as possible. Bunch of tools working there. read more

One star because I cant go negative. Drive through episode. On getting home I found half the food missing and the other half cold. Not 'warm', but cold. Called the surly manager and advised to come back for replacement. Got there and yep, I can see why there are problems. The surly manager (Named 'China') was too busy entertaining her Sig Other while her two young kids ran around-including behind the counter. She never apologized and was more interested in her Beau and kids than the customers. Replacement meal was warm-er, but still bad. I know it's McDonalds and I dont have high expectations, but both the food and service were unacceptable. Email to corporate. read more

I think McDonald's needs to revamp on employees I ordered pickup, and lord farquad with the hickies on his neck brought my food out . I asked if there was mild sauce in the bag , and he walked away saying no. I yelled back to him if he was going to bring it out as he was making his way back to the building. He yelled back "yup" . He must have gotten lost in far far far away , because he never came back. read more

Bunch of workers and Can't even get anything right and argue for no reason smh. Don't recommend going here

The nicest McDonald's we've ever been to!! And we're regulars (unfortunately)! My kids love it!! Sliding entry doors. Modern decor with large, spacious seating! Entertainment for kids. And friendly, kind employees! read more

If I could give less stars I would. Absolutely no service. Yelp says it's open until 1 a.m. lol they're not. It's shameful actually that this business owner has the balls to raise prices and claim inflation while serving up absolute trash. So again Yelp says 1a.m. Their McDonald's APP says midnight and by the time we got there at 10:30 with the drive thru blocked and the lights off our phone call was met by just this establishment's sort of class. A young man answered, confirmed they were INDEED closed, and informed us that our refund would have to be obtained through the App. Checked the app, Io and behold it says to CALL THE STORE. Called back to advise our nameless representative what the app said he informed me we would need to CALL BACK IN 5 MINUTES!, they're closed mind you, so I could speak to a manager. When asked if we could speak to a manager now his reply was he was the manager but that he had never closed before and that we would need to call back in the morning before promptly hanging up on us. Super sweet guy by the way, lol. This guy was a grade a jagov. I don't expect the wedding at Cana from anyone especially a McDonald's but geez Louise. I'm sure the ambiance is as dim as management. I'm sure the food would have been horrible and probably tainted with other matters. They suck! Can't wait to talk to someone tomorrow about my $40. read more

Disgusting restrooms. They are always nasty looks like they never clean them and then when they do once in a great while they don't do it properly read more

Come on McDonald's didn't have the adult Happy Meals in....not sure when they will be back in stocks! Not ready for the advertised special!

False advertisement on heir ordering boards on drive through. When I called to speak to the manager, she was extremely rude. Last time going there for me. read more

They charged us for someone else's order. We went in and let them know and the manager said we'll that's to bad. Reached in the bag and took out what we said we didn't order to reserve to someone else I'm assuming and contaminating our food read more

They are now refusing to take McDonald's "student reward" incecntives because they say there are new owners. If that is indeed true (which I am sure it is) have some decency and be an example by not to turning CHILDREN away who have worked hard to show good character. I'm sure it won't make or break you over a $3.50 meal for a child doing a good job with their character. read more

EVERY time I go to this location they mess something up. I understand competency is lacking here in Arizona but it doesn't take much to get orders right for PAYING customers. Y'all get paid $15/hr to get shit wrong. If I order a sausage egg and cheese McGriddle, I want a sausage, egg, and cheese McGriddle. Not a sausage McGriddle. You KNOW you offer just the sausage McGriddle so specify or something so there's no confusion. read more

If I could leave zero stars I would. But here it goes. A couple of times last week I tried to go through the drive-thru on my way to work. In the past, I have tried this and more often than not everything is closed up that early in the morning even though posted hours say they should be open. But, I thought, heck, it's been a couple of years, I'll try again. So, I go online to check the hours. Drive-thru opens at 4:00. Perfect. It is 5:00 a.m. This was Wednesday 5/8. When I got to the restaurant it was 5:15-ish. Got in line, placed my order and waited 10 minutes to get through paying and picking up my order. This is quite slow, but something I have come to expect from this location...especially since the same kid that took my order and my payment, met me at the next window to deliver me my order. So, I return on Friday, 5/10. It is nearly exactly the same time 5:12-ish. Remember, the drive-thru supposedly opens at 4 a.m. I pull up as there are no other cars in the drive-thru. Menu boards are not on. I sit at the intercom for a bit. No answer. I drive through. No one at either window and quite dark inside. I leave and go to Jack in the Box. They are always open when they say they are. I guess I won't try to get breakfast here for another 2 years. But my husband decides he wants to grab breakfast here on Sunday. He, unlike me, is not as jaded. I told him my gripe, but he insisted. So here we are Sunday morning. 8:30 a.m. When we drove up the drive-thru was blocked off with cones. Really?!?! This restaurant has just been renovated so we went in and thought we would try the order kiosk. After not being able to find the Egg White Delight on the kiosk, we approached the counter. We were told "we no longer have the Egg White Delight" (even though it is still on the website). When asked if we could order an Egg McMuffin with egg whites instead, we were told that "we don't have egg whites." I thought McDonald's cracked fresh eggs for their sandwiches, so egg whites shouldn't be a problem...maybe a simple training in how to separate a yolk from the whites is in order. Even odder is that the kiosk had a "substitute egg whites" option. When I went to fill my drink, the station is absolutely filthy: soda splashed everywhere, straw wrappers overflowing the trash receptacle and there are no lids for my size cup. When finished we tried to throw out our trash, the trash bin was overflowing. They must have had a rush in the 3 hours they had been open....or maybe just didn't do their closing work the night before. read more

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If you want to see your food bounced in a box toward a girl that stuffs it in a sack upside down and sideways while arguing with the cook this is your place. The inside and outside of this McDs is filthy, the staff lacks personal hygiene and uniforms. Tables look like they were wiped off with a sausage biscuit then left that way all day. The owners must be making a fortune in this joint because it's obvious they never walk in or maintain it. Really, where's your pride of ownership. There was plenty of help standing around doing nothing that they could have been cleaning and picking up trash that was piled up. Food was cold and sucked, help was apathetic and sidetracked. For gods sake hire someone to manage and clean that hole!! read more

This McDonald's is a great establishment. They keep the lobby clean and are quick to serve orders. Great for an afternoon lunch. Excellent customer service. read more

Food is either over cooked or just the wrong order in general. They are always rude and never patient. I know it's McDonald's and not a restaurant but geez this is the most horrible location I've ever been to read more

It never ceases to amaze how the spoiled idiots post their hate. Get to your crack pipe and leave us alone! Total losers. McDonald's is Awesome. Ignore the losers. I'm a trucker and frequent this establishment when Im home. read more

I come here a couple of times a week. & I have never had bad service until tonight! Picked the left lane by chance and they processed the right lane three cars before they even came to me on the speaker! And he only came over the speaker because I called out hello so he could hear me! I usually get the McDouble combo where its cheaper but tonight the guy told me that the management no longer offers that as of today! It's interesting how all of a sudden it just happens!! Took the guy 2 to 3 minutes to put away money in the drawer before he even looked my direction at the window. Just look at previous reviews to see what was happening there and not 10 minutes ago somebody posted the exact same thing!! There's really something wrong there tonight. Hopefully management sees this and if they don't I will be calling them! read more

A McMasterpiece™ This place has everything you could ever reasonably expect from McDonald's: locks on the bathroom stalls, friendly bees buzzing around the drive thru window, a playhouse featuring rat tubes for your rat offspring, and no paper towels to dry your hands on so don't even ask or you will be forcibly removed from the premises by the friendly giant who lives in the closet nearest the self serve soda machines. I found myself asking "is that ketchup or is that blood?" on two separate occasions and that's just part of this establishment's rustic appeal. Some of the employees enjoy matching pitch with the various beeping machines in the back, so why don't you join in with a screech of your own the next time you visit! Relatively safe, just make sure you're up to date on all your tetanus shots and refrain from mentioning anything sexually explicit since that pretty cashier you just winked at is a minor for a few more weeks and doesn't get paid enough to deal with you so stop please please stop sir she's just doing the best she can but if you touch her wrist with your clammy hand again she's going to SCREAAAMM AND qUIT and THEN WHO will PUT YOUR WHIPpped Gream in a Separate CONTAIneEr FOR you????? (Who even eats whipped cream are you a nasty balloon filled with nothing but helium and hatred?) Badababadook, I'm loving it. read more

McDonald's - WE HAVE IT - Fast Food Near Me - Surprise, Arizona

What can I say! The changes! McDonalds has been around forever! And now they want to change! Just because a few people wants to run our lives!! I get it! You can always make it an option! But no! You have to request fries! or soda! If I want a freakin apple or milk, I'll just eat at home! We come to the golden arches to get away from everyday life. Give me that processed food! That's why we come here for!!! Anyway, this location is like any other place. Good service, at least they try! You have to realize that if these workers were more valuable, they would be working somewhere else! Give these kids a break. We have all been there! read more

The playground here is a lot of fun. We came here on our way up to Flagstaff and the kiddo loved the playground! I liked it, too, because you didn't have to do a whole lot of crawling trying to get to your kid. We had breakfast there and food was par with other McD's. Good service, too, probably better than average of other McD's I've been to. read more

I'm fairly new to this area & I did an online order and I thought I was going to this McDonald's but I ended up on the one on greenway because the online order one didn't give me a choice of this one. When I walked in it was busy but the line was moving. The cashier was very pleasant and when I had the problem she talked to the manager. The manager was very helpful and helped me out with everything. read more