I had a good experience going through the drive-thru. The speed was great and all employees were smiling and polite! I find this happens less and less--having a pleasant person take my order or payment. It was refreshing, even if it's just McDonald's. read more

If workers would actually hep people that need it instead of clocking in to socialize I promise this place would get more stars. It's like thy dread seeing you walk in and take their time to service you. Just awful. Also you need someone in that store that knows what they are doin. Why am I getting help from a. Manager and she's just looking at me not saying anything. ? Just unacceptable. Honestly turn it into a gas station or something. read more

Service was horrible lady completely ignored us when ee ordered through the drive thru and she then gave us the completely wrong food. Do not come here. read more

Wanted to take my kids for an ice cream and couldn't get over the yuck. Off the clock employees were behind the counter handling food and that is a big no no. I promised the kids play time in the playground so I bought a couple of ice cream sundaes but we didn't eat them. Everything around us was dirty but the play structure. We walked into a mess and 1 hour later, as we were leaving, the mess had gone untouched. Worked here 20 years ago and this kind of disarray would never have been allowed. Completely disappointed read more

They definitely need new management every time I come here there always an issue. They hire family and friends and just talk all day and ignore the customers read more

Every receipt comes with a survey for a buy one get one sandwich. I did it, received the code, and they don't accept it. Misleading advertising, it's unlawful. read more

tf is this mcdonalds, mold on the end of my burger? I was lifting up the burger and saw something blue flash my eyes, mold??????? read more

McDonald's - a chocolate cake in a paper container - Fast Food Near Me - Stoughton, Massachusetts

I hate to say this but this was definitely my worst experience at a McDonald's. Starting off at the order window we had our window down and we were discussing what we wanted. The voice on the speaker was like "what size?" Ok. Weird. Usually we get a "welcome to McDonald's May I take your order?" Or "would you like to try the blah blah blah?" No biggie. We give the order - large #9 Dr Pepper, 6 piece nugget kids meal double fry Dr Pepper " we add an order of extra large fries and 2 pies. "What kind of sauce do you want with your kids meal? Sweet and sour?" We say "no. We want barbecue." Get to the payment window. Pay with cash. No receipt. No problems there. Pick up window. We first get the kids meal and only see 1 fry. They explained that if we get the single fry it comes with the cardboard mini box. If we get the double fry it comes with the small fry paper bag. Then we look for the barbecue sauce and they gave us the sweet and sour. It was like we had to arm wrestle them to get it. Then we're like we're we didn't get the extra fry. So the guy gets the manager again. And she comes to the window "what's the problem!?" We're like "we want to know if we got charged for the extra fries cuz it's not in the bag. ". She's like "well you didn't get charged for it. " We wanted the fries so we offered to pay for another fry order but she said they can't take cash at this window and that we'd have to drive around and wait in line. So we're like "so we have to do all that because of YOUR mistake. ?" And she's like "yup!" No apology or anything. First of all, I've worked over 20 years in frontline customer service. You NEVER approach a customer with an issue with "what's the problem?!" I think she should have first apologized and said that they cannot handle money at the pick up window. Sorry for the inconvenience. I am so glad this McDonald's isn't even in my state. Avoid this like coVID19. That phrase is gonna phase out the "avoid it like the plague" read more

It's a McDonald's. You're going to get fast food at fast food level service. Not exceptionally bad, not exceptionally good. Definitely slower past 10pm, but you can't expect the fastest service at a McDonald's at 12am read more

Would not let me inside at 2pm, they were saying that they were closed. I had to place a pickup order for them to finally let me in just for them to kick me out after I got my food read more

The service at this McDonald's at night is awful and the lady is very rude I would. Not go spend no more money at this place every again worst experience ever even the McDonald's in the hood I never got treated like that read more

Late night employees at this location are a special kind of stupid!! 3:00am takes about 10 minutes place my order. Menu Screen is blank so I doesn't help speed up the process. Wait another 15 to get to the pay window. Only to be met with incompetence! She asked if I was DoorDash I said no. Proceeded to ask me what I ordered I replied quarter pounder meal with a Hi-c. Employee at the window say the "the guy in front of you took that" as she was more concerned about opening her straw for her drink offering zero solutions. Did he take it or you gave it to him? I just drove off no heated exchange or insult. It was a simple order since I heard her tell the car before everything she didn't have and she still figured a way to screw it up. Time completely wasted! read more

Bad costume service. Lately every time I go there my order comes missing something. I already had to go back there from home twice to get missing items. Last time I was there, they took too long to bring my order, some people got there after me and got their orders first. after like 20 minutes waiting I questioned an employee and my order wasn't done yet. and as usual they brought my order missing fries and sauce. read more

Again with this place every single time you ask for anything there you have to double check it because it's always wrong they always seem to mess up the most simple things. They can't tell the difference between root beer and Coca-Cola they can't tell the difference between a burger with cheese half the times of burgers don't even come with pickles from there I thought that was a regularity. Just another horrible experience eating at this place read more

Unacceptable from the crew working at 1pm Tuesday September 22nd 2020. I'm young and not some yelp loser I legit made an account just to post this. I'm fat I love fast food I live right by here but the only reason I will only be returning here is to make my point in person to these folks. Like I get it, your job sucks but like cmon read more

McDonald's - Filet O Fish - Fast Food Near Me - Stoughton, Massachusetts

After shopping at the Ikea in Stoughton, we stopped by McDonald's drive-thru for some food before driving back to Holyoke, MA. I got a quarter pounder with lettuce, tomato, and ketchup and had to pay for a quater pounder with cheese since the drive-thru teller said there was no other option. $3.99 for a quarter pounder with cheese seems expensive to me. We also got a 10-piece chicken mc nuggets combo and were on our way. The food came out ok, but the fries didn't seem as fresh as I would have liked....thus two stars for the fries and my burger, which was good, but a bit on the expensive side. Not much else to say. read more

This McDonalds has the new 2 lane drive thru & every time I have stopped in its SWAMPED.... Must be the area but its always packed... But its McDonalds, you know what you are going to get! read more

McDonald's - menus on the wall of a restaurant - Fast Food Near Me - Stoughton, Massachusetts

See all

Umm where are the zero stars? Sorry to pull a keen. But wtf is "sorry we're not serving icecream at this time." Mean? You're 24 hours on a Thursday night. Cmon Macdonald's get your shit together. read more

Staff and manager on with pink shirt very rude. My husband went through the drive up.last night and didnt like his big mac I told him I would return it and get a new one on principal that it should be fresh. I went through the drive up with the food and because I could not locate my receipt the manager gave me a very hard time and accused me of not going there. I tried to explain it was my husband but she kept rudely interrupting saying I was lying. That is such rude and poor customer service. They are absolutely horrible. Why would I lie when I had the food with me? And to be so rude and accuse me of lying. read more

Very good experience! They have a late night only menu so no value menu unfortunately and no ice cream machine :( BUT my burger was made correctly and very juicy and hot 10/10 it was $8 tho recommend getting a combo might as well get the fries and drink for some change more!! read more

McDonald's - Quarter Pounder with Cheese (&l.o.t.m) - Fast Food Near Me - Stoughton, Massachusetts

No response from management so I'll just let my email from earlier in the week speak for itself. Hello, I just wanted to inform management of the experience I had at this location last night. I stopped in around 7:15pm and pulled up to the drive through. After waiting for a minute or two I noticed that although both drive through bays were open, orders were only being taken from one of them and mine was being ignored. I pulled around and instead went into the restaurant to make my order. What I saw was every single person in line ahead of me having their orders come out slowly, and incorrectly. I placed my order for a chicken McNuggets meal to go with a Coke. I was asked what I wanted to drink and after answering was given an empty cup to fill myself. The staff area behind the counter (floors etc) was messy and littered with trash. I didn't leave until almost 7:35pm - all this time just to get a chicken McNuggets meal. Normally I wouldn't say anything but this location last night went against everything that I think McDonald's stands for. Food ready quickly, correctly, and a well maintained store. I don't eat fast food very often, but whenever I have gone to a McDonald's in the past, consistency of experience at every location has always seemed pretty important. I hope this feedback can be used to help improve the experience at this location. read more

I was treated very rudely at 130 am. There was no one else in line and the person taking my order literally said "we don't have a menu at this time" after I had already ordered a chicken sandwich combo. All I wanted was a Big Mac or mcchicken and the lady was the worst. I will never be back to McDonald's unless I become blind and stumble in by accident. read more

I tend to stay away from fast food but I stopped here for a quick meal after having a lousy morning. The food was decent but the service was quite the pleasant surprise. The staff were very friendly patient and kind! I must have asked them a million questions and the whole time the cashier and manager were upbeat and friendly. It made a difference in my morning! read more

While it was great that they have a Playspace, the service was sooo slow. It took like 10 minutes to even order, no one was taking them and I was in the front of the line. Then another 10 minutes to get my food. For a busy lunch time, there were only 3 people working - including the person taking orders at the drive thru. The floors were sticky too. So disappointing! Might have to drive to Norwood for the nearest McDonald's play space. read more

This McDonalds is the absolute worst McDonalds on the planet earth! Do not eat at this McDonalds! They can never get your order correct and when you go back to correct the order they still cannot manage to get it right. I will ever eat there again. I live in Stoughton and I will go to Boston where they know how to take an order and get it right. Do not order this new surf and turf sandwich. Do you know they want you to assembly the sandwich yourself and then charge you 7.39 cents. This new promotion sucks. I did not know that I have to pay for my food and then do their job to assembly my own sandwich. This is absolutely absurd! I orderded the surf and turf and a McDouble and I was missing a McDouble and they charged me for it. When I called to speak to the manager she told me that their were busy and she could not help me. Buyers beware!!!!!!!!!!! read more

This review has allas much to do about the app as it does the store and maybe not the people working. The mobile app while I was there ordering my food with the deal on it. I was treated I felt like an idiot by one of the female staff members and then I felt slighted a little bit by the manager; however, over all the manager was a nice guy. I think there is a breakdown between the app and the actual stores. The app does not work and the manager had no solution exept to say must be my phone that is broken. It is poor judgment that McDonald's either does, not or this Mcdonalds would not, have a code on hand for times when the app goes down and people are left with and order and a line behind them leaving the customer frustrated and the line growing while no workes have a solution. Overall the staff was friendly just incompetent and I blame the corporate side. read more

The food taste like any food from McDonald's. The employees are not necessarily friendly, but they're not rude either. The issue with this place is that they are EXTREMELY slow, they take forever both through the drive-thru and inside horrible experience every time. read more

WORST MCDONALDS EVER!! If you would like soap in your mccafé go here!!!! Taste wonderful I love cleaning supplies. Don't mind the fact that when I called to get a new one the manager ended up hanging up on me read more

Asked for extra Oreos in my McFlurry and did not receive extra Oreos!!!!!!!! Sure took my extra 50 cents for these said extra Oreos though. Fries were not McDonald's standard either, utter disgrace! read more

I really like this McDonald's location, as it is close to y house and I come here when I am in the mood for a McDonald's meal! The man taking my order was sweet and professional. He got my order correct. I ate next to the kids play ground room, it was nice to see that kids having a good time. This is a great place to take the kids for a fun lunch or dinner! The cleanliness of this McDonald's was top notch, and I had a pleasant experience. The pictures on the wall really added to my experience! I enjoy the free refills on soda, iced tea and juice. My grilled sweet chili chicken wrap was also top notch! I will be back for more! read more

Awful customer service from the woman at the drive thru who yelled at me when I didn't know it was late night menu only. Then, after ordering one menu item she told me to drive up. I ordered about 5 items and after each item she just told me to drive up without asking if that was all. She also forgot to give me my soda so I had to turn around and the next woman at the window was just as rude when I told her the previous employee forgot to give me my soda. I went to this location because it's convenient but from now on I'll be going to one that's further because of how terrible this locations service is read more

This place deserves no stars!!!!!... I've been living in Stoughton for 7 yrs but have been coming here well before that as my family lived her. I used to bring my son to this McDonalds all the time when he was younger and the service was amazing, the people were nice and competent.. Within the last few years I do not know what happened. From employees to the managers, people are rude and incompetent... After numerous bad service, I had stopped coming to this McDonalds all together but decided to give it one last shot last night 3/16/16. My 11 yr old son and I decided around 920p to get a couple of ice creams from drive thru, there were no cars in front of us and no people in the restaurant so you would think it would be a quick visit right?!? Wrong?!? I waited 5 mins for an employee to take my order which was 2 ice cream hot fudge sundaes... Was told to come to the second window, which I then proceeded to witness the two employees laughing and joking with a friend of theirs that was on the opposite side of the counter... Not once was I greeted and told to hold on while my order was being made, I sat there for a total of 13 mins (YES I CHECKED THE CLOCK) before he decided to make my sundae. Oh but it gets better.... so he opens the window and you would think I would get a "sorry miss/maam for the wait, etc..." NOPE, got absolutely nothing!!!! He did not say a DAMN word, he proceeded to hand me my bag, not a word, put his hand out to gesture for my form of payment, NOT A WORD!!!, proceeds to swipe my card, and hand back to me and guess what?!?!..... NOT A WORD.... When he attempted to close the window, I proceeded to ask him to hold on a minute and told him that he was rude, that he could have at least said thank you and have a good night and that they were acting really ignorant!!!! (at this time there were 3 cars behind me that probably thought I was buying up the whole menu)!!!! HENCE THIS IS NOT THE FIRST TIME I HAVE HAD THESE ENCOUNTERS, BUT IT WILL BE THE LAST BECAUSE I WILL NO LONGER COME BACK HERE UNLESS THE OWNERS FIRE THESE KIDS THAT TAKE NO PRIDE IN WHAT THEY DO AND THINK THAT THE CUSTOMERS ARE A-HOLES THAT THEY CAN TREAT A CERTAIN WAY, AND HIRE PEOPLE WHO ACTUALLY WANT TO WORK AND PROVIDE GOOD CUSTOMER SERVICE!!!!!!!! I UNDERSTAND THAT THIS IS NOT A FIVE STAR RESTAURANT BUT I EXPECT TO BE TREATED WITH RESPECT AND APPRECIATION WHEN I AM SPENDING MY MONEY AT ANY ESTABLISHMENT!!!! read more

When I was younger, this was the place to be, now, not so much. I don't go to McDonald's much anymore but the past few years of stopping in every once in a while have been an absolute abomination. I don't go in, I go to the drive thru so I can be in and out quickly... it takes about 30 minutes for me to get through with my food and the people working never know what my order is. I get asked 4 different times what I ordered because there is clearly no order in this establishment.. If i could give a 0 star review, i would. Do not recommend read more

Don't go there!! If you pay with a debit they put the card through twice and double bill - I found out when I received my bank statement. It's happened more than once- the staff are stealing from customers read more

I wish I could give no stars. Absolutely horrible service the past two times my fiancée and I went here. Our most recent trip, I ordered a strawberry milkshake and she ordered an m&m mcflurry. After waiting 10 minutes with only one car in front of us in the drive-thru we pulled up to the window, and nobody was there to greet us or say anything. After waiting another couple minutes a woman opened the window and handed me the m&m mcflurry, saying nothing. It was just vanilla ice cream with m&m's on top of it, not mixed at all. So, how did my shake come out? You guessed it. Strawberry syrup on the bottom, vanilla ice cream on top, unmixed. Not only does this McDonalds take no pride in any type of customer service, but they have no idea how to create the food they are said to produce. Clearly the manager and, assuming this is a franchise, the franchisee just don't care. This is a joke of an establishment. read more

McDonald's - Supposedly a strawberry shake, according to McDonalds Stoughton. - Fast Food Near Me - Stoughton, Massachusetts

I just went to the speaker after a long drive home from a longer night of work and instead of welcome to McDonald's, How may I help you? I hear " Breakfast Menu..Cash Only ...what do you want? " I replied well I have a coupon for buy 1 egg mcmuffin get one for $ .50. The speaker voice says " I cant put that into the computer" . I asked Why and then a little louder WHY no response. I lost my appetite and I would rather ne hungry than spend money at this place ever again. Good bye after 15 years of weekly patronage. read more

Why is it that this restaurant is open 24 hours a day and at least two or three times a week they are unable to take your order because there is only one person on staff. read more

Best McDonald's around...and biggest. This is the late night hot spot that my friends and I used to hit up on our way home from the bar or club. Yes, Micky D's the only place around open 24 hrs. It's been awhile since those days and the chain has updated this building drastically. The play area is the biggest I've seen and the inside is very clean. There are a couple of drive thrus beside a large parking lot, and the staff is usually very nice and efficient. No screw ups to speak of. read more

I decided to have a birthday party here in which I was told that I would have a host for 90 minutes. The host was hardly ever available and every time I found myself inquiring about the service in which Bob told me I would be receiving she simply shrugged her shoulders. When it came time to cut the cake in which they provided there were no utensils to cut the cake or lighter to light the candles. The service received here was unacceptable and simply not of any quality. I don't recommend birthday parties here whatsoever, it's not worth it!! read more

Crunchy fries and chicken and very rude employees. Dangerous play structure. Minty chocolate shakes witch we did not ask for. Blurry televisions all you could here was static. We got very sloppy burgers. I recommend you never buy anything her ever. read more