I'm not a food snob and readily admit to enjoying Maccas on occasion. But, it seems, of late, the iconic burger joint is getting less and less enjoyable. Where once there were fresh faced kids, filled with glowing good health and optimism, serving the ubiquitous Big Mac, there are now sad looking, out-of-shape, ageing pessimists flogging a poorer quality of fare. I ordered fries, soda, a double quarter pounder and an apple pie. The fries were barely warm, as was the apple pie, and the burger seemed oilier than usual. I truly wish McDonalds would revitalize its attitude toward business. Happy kids trump aged has-beens any day when it comes to appealing to the hungry masses. Cleanliness is never out of fashion and a fresh food, rather than rancid oil, aroma does wonders for one's appetite. I will continue to patronize McDonalds on occasion, but my loyalty is being sorely tested by the general very poor quality of the marque is my local area. It's tragic and Mr Mac needs to extract his digit and get the chain back on track. I want to say the whole experience here is... um...shitty. But saying something is shitty, is somewhat... er...shitty. So ....what the hell, it's SHITTY...with a capital 'F'. So there! read more

Service is absolutely horrible ! No one should be waiting 20+ minutes for a $5 meal in the drive thru , many employees yet no one seems to know what they are doing . It's always a horrible experience at this McDonald's read more

Ordered a sausage McMuffin was $1.79. Also got a sausage egg McMuffin was $4.59. That $2.80 for an egg. Really.... Hash browns I use to get for a dollar now two. That's 100 percent mark up. You go through drive through they throw your food at you no thank you or anything. Thing they are trying hard to put there selves out of business. read more

Order is always messed up. Takes forever to get your food. Longer for them to respond at speaker. Always in pajamas and have earbuds in. Cheeseburgers taste like the grill is never cleaned. read more

There was mold on my burger and the cheese was very very hard to bite into and made me throw up after eating that burger read more

McDonald's - There was mold on my quarter pounder. - Fast Food Near Me - Springfield, Tennessee

The workers are so stupid they can't even take a simple order, they literally forgot my straw, sauce, McFlurry, AND the cheese on my cheeseburger... plus the food is so nasty and soggy. They can never do anything right please if you are going to McDonald's CHOOSE A DIFFERENT LOCATION !!! read more

Attitude!! Attitude!! Attitude!! My hair has food in it and the manager was too busy texting and resting her head on the table where our food was at. Everyone was on their phones. When asking questions they were completely useless. Only ones worth anything was the new girl Bethany and a lady Arneich, I know i spelt her name wrong but thank you! read more

This is the Mcdonlads located at 2113 memorial boulevard in Springfield TN. Oct 31st 2019 This place is open 24 hrs and I wanted to come to this location to get food after work and we pulled up to the speaker and the lady goes were not taking any orders right now. Like um ok. Take your money somewhere else. This place isnt worth it . Nov 1st 2019 Came to this mcdonalds locations night as well and they still fucked up. Ordered a lg drink. Paid and went to the second window and lady gave me a medium drink. She goes that's what they charged you for. Like bitch they are the same fucking price!!!!!!! Well now was told to pull forward and our food would be brought out. 15 min later we are given 2 bags of food. NONE OF IT IS OURS!!!!!! had to go inside to fix the problem. Stood inside for 20 fucking minutes with 2 other customers from the drive through with fucked up orders. Walking out thought we were done and messed up our order again!!!!!! Never coming back again. read more

McDonald's - Ordered a lg drink. Paid and went to the second window and lady gave me a medium drink. - Fast Food Near Me - Springfield, Tennessee

Okay first of all theres no one doing there job, like i stood at the cash register for at least 10 minutes before getting served and dont even get me started on the food. Oh my days is it that hard to make a McChicken? I might just get a job here and see. I bet that would be easy because it seems they would hire anyone with the way they don't even care if you want to watch. OH AND WHILE I WAS AT THE REGISTER AN EMPLOYEE CUT ME IN LINE TO GET THEIR FOOD. read more

Food was mediocre, store was not very clean, kids lay ground area was very dirty and had not been cleaned in a loonngg time. Employees were not very friendly. Cannot recommend this McDonalds. read more

I live in Gallatin, and I go to the McDonald's in that area, and in White House pretty often, and I typically don't have any major issues. However, today at this McDonald's location in Springfield, as I'm pulling up to the first window to pay, I had a young man tell me that I need to hurry up. I proceed to the second window, and this guy is saying out the window, ma'am, ma'am, ma'am, and there's not enough room to pull up because they pulled a car in front of me and asked them to pull up and stop. I understand that you want your drive through times to be low, but that does not mean that you can treat people however, you please I've recently started working in Springfield, and I will make sure that I never return to that McDonald's again, and I will let everybody know that asks. It doesn't hurt to be a kind person, It'll actually make your day go a lot better. read more

The service shity that they served me salt water instead of sprite and the happy meals were wrong I say 6 pieces instead it's 4

Order totally messed up!!! Ordered two plain hamburger happy meals with apples and a Diet Coke and a diet Dr. Pepper. Got to the window to pay and they had cheeseburgers but changed that. Received the order with a regular drink instead of diet and extra fries instead of apples. For most that might be ok but when you are trying to lose weight you want what you ordered. read more

This has to be one of the worse McDonald's I've ever been to. Employees are cussing at each other. One of the employees was talking loudly about how she didn't feel like working. I asked for a small coffee was being charged for a large one. They were out of orange juice. Instead of telling us they decided giving us a coffee instead was okay. Even though they charged us for the orange juice, which cost more. It was at this point I said no thank you and demanded a refund. Stay far away from this location. read more

The customer service is horrible & the staff was extremely rude. They also ran out of regular buns & went to the Dollar Store to buy the CHEAPEST buns to replace the ones they were out of. Crunchy & disgusting. read more

Long waits in the drive thru. I just sat at the window for a few minutes and saw my order just sitting on the counter. When I got it, my fries were ice cold. I went inside to get fresh fries and two other customers were waiting at the counter for the same reason. No apologies or anything, just handed some fresh fries with "here you go". Nice customer service. read more

Horrible every time we come they pull us up and then lose hAlf of our order I am complete over this restaurant

I love waiting 5 mins in line when I'm the only one then being told to pull up and wait 10 mins for a fucking sandwich and fries. Wack ass restaurant read more

If you want it to be halfway decent then go somewhere else they can never give you what you order it's always a problem and they have rude staff who are very disrespectful it's not worth all the trouble or money read more

Gross and disgusting very rude staff. Inside us always dirty especially the playground. Don't bother complaining if your order is wrong, they don't care. read more

Yuan is the worst and rudest employee Mcdonalds has ever had!! He was very upset that i didnt ask for jelly at the payment window. Yuan asked me to pull forward for 2 packs of jelly. When i said that makes no sense, he closed the window in my face and thru the crack i could hear him saying rude this about me to other employees. Yuan is always rude and seems to always have a chip on his shoulder. Bad employee means bad buisness and with Yuan the customer is never right!! Ive talked with over 5 other customers, that seem to think the same. I have observed his rudeness to other including OTHER EMPLOYEES!! Mcdonalds should terminate him immediately. Bad guy Yuan!! read more

This McDonald's staff is very rude and they were completely ignoring us when we went through the drive through.

Last night took a little league team to get ice cream..They were out again..So went to DQ..Went back this morning to get breakfast and they were out of biscuits..Whoever runs this MCDS has their head up their you know what.. read more

They are always forgetting something or messing up my order. It not like I order something different from the menu. Then when I say something the look upset like it's my fault. The customer service is horrible. That's why even though I love McDonald's I rather go to the Burger king across the street! They gave great customer service. read more

Seems like the size of the McDonalds brand would warrant a better experience, but nonetheless, one of the most visibly unclean restaurants we've eaten in. Half the tables had food left on them or had not been wiped clean of ketchup, onions, or other mystery sauce. Bathrooms were atrocious. The manager was the only one who seemed concerned for customer service, whereas the majority of the rest thought there job was to stand around or tell other employees what they needed to do. Rather than repetitively telling the little girl running the register to stay in her spot, how about the remaining employees grab a rag, broom, and brush and clean the place up. read more

We also go to McDonald's on a daily basis ,however we really miss the foam large cups, The cokes taste nasty now since they changed them. They go bad way to fast. If it's a pricing issue maybe have them on hand and charge a little more for the foam cups if requested. read more

I live the food but today it was cold both the fries and chicken nuggets. Along with the fries tasted like they werent cooked properly. Also the cashier seemed a bit clueless or like he didnt want to be there and doesnt know how to work the register or the oroducts they sell. read more

The manager on duty today had a TERRIBLE attitude when I told him my order was wrong. He got rude with me, therefore I got rude back. I work in customer service myself and would never speak to a customer the way I was treated today. He proceeded to speak bad about me to his employees within earshot of me, which is COMPLETELY unacceptable. When asked for his boss' name and told him I'd make sure she found out the way he acted and he proceeded to say he would do the same about me! I'M SORRY! Someone that immature cannot and should not be in charge of his own self, let alone a whole staff and store. read more

Went once and they took 30 mins to get me my drink that they forgot in the first place. By the time I got to actually eat my fries were cold and I noticed they didn't even get my burger order right. Decided to give them a second chance and go through the drive thru the next day and I found a hair in my burger. Would not recommend or eat there again. read more

If it sucked working there, it's even worse being a customer there. Cold food, horrendous service, and cancerous customer service. Do not go here. read more

Our family went to this location for dinner and to let the kids play in the play area. We got our food and went to sit in the play area but every table in the room was nasty, food and trash all over the floor and tables. So we went and set in the large dining area, after cleaning the tables of the cups that had been left on the tables I realized why the trash was probably left on the tables, every trash can in the restaurant was running over. We finally set down to eat, all of our fries were cold and my wife went to get fresh hot fries, while she was gone is when I noticed the dead roaches on the floor, I counted 4 of them. Needless to say we got up and walked out and will not be back, absolutely disgusting! They had a guy outside sweeping the parking lot, but apparently couldn't careless how the inside looked. read more