Those teens are very rude specially the ones in the night shift and both managers the morning one and one in the night. The place is always dirty and the soda area there is always soda on the floor. There's no consequences for their bad behavior, cause the manager gives customer the same attitude as they do.. The food is always cold, especially fries and nuggets. They don't make it fresh they give you the ones from hours before. read more

McDonald's - Employees and manager always park I. The front spots. - Fast Food Near Me - Sherwood, Oregon

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I stopped by the drive-thru here for some much-needed fuel after a hockey session at the ice rink nearby. The logistics of the visit started out well; ordering was quick and efficient, and the person at the window was genuinely friendly. As for the food, the Chicken McNuggets were actually on point and hit the spot. However, the experience was dragged down by the fries; they weren't very hot and were pretty bland. I know that's always the risk of the drive-thru, but it's still a bummer when the main side is a letdown. It's fine for a quick stop, but the food quality was a bit of a coin flip this time. read more

McDonald's - Large fries - Fast Food Near Me - Sherwood, Oregon

How has it come to this.... First of all, I don't need to be getting sass from the drive thru lady for asking her politely to speak up because I can't hear her out of the speaker. Secondly, I have no problem going to the "waiting parking spot" so I'm not delaying the drive thru line. However I do have a problem when it takes them about 15 minutes to put together this sorry excuse for a burger. Seriously? I think I could do a better job putting this together with 2 forks shovelled in my eye sockets. 0/10 please do better. It's embarrassing read more

McDonald's - Fast Food Near Me - Sherwood, Oregon

Nicest McDonald's I've been inside in a while. Normally wouldn't think to review one. Excellent and quick service. The interior was clean and had nice built in booths. Big Mac, small fry, bottle of water. All good here. read more

Normally a great place. I ordered on the app came to pick up before close. Refused my order and told me just to cancel it. This was not ok I explained that my order was done prior to 11 which is close I showed up 11:58 my order would have been done snd out the drive thru. read more

McDonald's - Screen shot after - Fast Food Near Me - Sherwood, Oregon

They wouldn't give me a receipt even after having to go through the drive through three times. Got a happy meal with an apple juice and a small Dr Pepper. The guy at the second window spilled the Dr Pepper and then gave me the half full drink. I gave him an uhm and he refused to top it off. He gave me the apple meal and I f-- it and will take the loss. Then I noticed he forgot the apple juice so I went threw again. Half way home the little kiddo started to cry because the nuggets were not in there and it was just a plain hamburger patty in a nugget box. I turned around and went all the way back. The first window said the manager was at the second window. Nope not there and and the original guy that kept messing up waved me off after giving me a nugget.... I would have just done a survey but they didn't give me the receipt even though I drive throw three times. read more

This mcdonald's feels regal. the customer service was prompt and everyone was helpful and smiling. the whole place inside and out was clean and inviting. the ambiance was relaxing. the food was not burnt and the vending machines actually worked. my daughter wants her birthday party here and she is 13!!!! read more

If I could give zero stars, I would. I went to McDonald's expecting a simple, hassle-free meal, but instead, I got nothing--literally. I paid for my order, waited patiently, and when I got home, I realized they completely forgot part of my food. How hard is it to put everything in the bag? It's your one job! I didn't spend my money just to be disappointed and left hungry. To make it worse, when I called to fix THEIR mistake, I was met with zero urgency or care. No apology, no attempt to make it right--just a weak excuse and attitude. If I wanted to leave empty-handed, I would've just stayed home. McDonald's, do better. Maybe start by hiring employees who can read an order screen. read more

Should have driven down the road after seeing the actaul reviews here. This is the second time here, and I highly recommend going to another location. The fries were fresh, but this "large" fry has more fries printed on the background than sticking up. Yes, I checked the bag. When I'm buying trashy food, I at least expect to get the whole serving. Medium fry in a large box... no Bueno The chicken sandwich and fries were fresh, though. But the sandwich was barely wrapped and was halfway falling out. I assume it was literally "thrown" in the bag. read more

McDonald's - Large Fry? - Fast Food Near Me - Sherwood, Oregon

ALWAYS check your order from Sherwood McDonalds before you leave. They often miss something.

We ordered nuggets and got an already eaten one where someone ate it!!! Guess what McDonald's said when we called them? "Sooooooo, do you want to come in and switch it?" They didn't even say sorry!! How disgusting is this? We paid for new/fresh food and we got this!! read more

McDonald's - We ordered nuggets and got an already eaten one where someone ate it!!! - Fast Food Near Me - Sherwood, Oregon

ABSOLUTELY TERRIBLE SERVICE. I waited 23 minutes for my free mcChicken and got nothing I was order number 51, I had to watch my friend eat while I starved to death. This is serious. The lady even told the my food would be right out after she gave my friend her food, that was not okay. Never again 0 stars if u could. read more

McDonald's - My order I never got - Fast Food Near Me - Sherwood, Oregon

McDonald's workers want $20+ an hour but can't even manage to get the ketchup in between the patty and the bun. read more

McDonald's - Hamburger happy meal - Fast Food Near Me - Sherwood, Oregon

it's smelt horrible, the floors where dirty and none of the tables were clean also , flies flying around too.

They will steal your change if you pay with cash and aren't paying close attention. Your business already makes millions of dollars you don't need to steal change from people too. Horrible. Don't go here. read more

Thanks for making my Thursday that's much more of a delay! I've never waited 33 mins for 4 large French fries! This is just amazing! Management is the worst as when you tell them your patiently waiting for your French and you just want a time. They ask like it's a huge deal that it's only 33 mins after you went through drive thru! McDonald's corp really needs to step in and get these people out of here!!! read more

Absolutely the worst McDonalds around. Major attitudes and have yet to actually get a single one of my (simple) orders correct. ...and despite having regular chocolate syrup (only for coffee!!) they will not put it on I ice cream. RidIculous. Remember when businesses actually tried to please? read more

SHERWOOD MCDONALD's HAIKU Over priced smoothie Artificial fruity drink I buy anyway read more

App order wasn't ready when I got there after waiting like 30 minutes to pick it up, then get home to eat and there is a piece of clear plastic right where I was about to take a bite. I know it won't kill me etc., but still not great. And have it an extra star because the staff was friendly. read more

McDonald's - Fast Food Near Me - Sherwood, Oregon

As example they asked me if I would like my money back RIGHT AFTER THEY said we have watery icecream so rude staff awful@?!?!? - love karen read more

They wouldn't let me and a friend with bikes collectively be a car (I was the left side of the collective car) read more

Just went threw the the drive threw and got a bacon cheese biscuit and a hash brown and the biscuit was not done (mushy) and the hash brown was not crispy...I threw it all away. Done done done..... read more

I don't always eat out, but when I'm craving something it's usually McDonald's nuggets. They're usually very quick and always give me more nuggets than I asked for they're a fast food place so I don't have many expectations but they're good. read more

Booooooo! Twice I've been and twice it wouldn't let me get curbside pickup!! Then the lady at the drive thru pick up said that the app doesn't sometimes work. Are you sure? Back home, I've used it many times and at 2 different locations and it has always let me do curbside pickup. Mayyyyy-beeee the app should say that it isn't working at this time and that I would have to use only the other 2 options. Drive thru or in store pick up. I don't know, I'll probably try another McDonalds and try out the app there. If it works, I'll ask the worker there if it ever happens and ill go from there. Darn it! I should've gotten her name. If you don't know, you don't know but it had better be the correct answer that she had given me. ¯\_(ツ)_/¯ they had to make me fresh Chicken McNuggets so I'm still waiting for my order at the drive thru curbside. Thanks McD's read more

McDonald's has been trying to rebrand lately with a new menu, and their cool touch screen ordering system. What they need is a standard for basic common sense when preparing food. I must say the majority of the McDonalds are doing better, but this one in Sherwood is worse than anything I've ever ran into. I ordered their Bacon Smokehouse Artisan Grill Chicken Sandwich. I have had this before in Seattle and it was delicious. The one I was served today was something the dollar tree down the block might do a better job at. The chicken was rubber, the cheese resembled plastic, I took one bite and the acid reflex wasn't worth the $7 I paid for this thing. It was a pathetic attempt at food, my 2 year old son could make a better sandwich. Do not eat here, the intsa-regret is real. If fast food workers want $15 an hour maybe they should up the pride they take in your work. You should have paid me to take this pile of lard infused cardboard. read more

The rudest employees ever! They mess up every order, make you pull to the side just for one item and have the shittest attitude. Stop hiring assholes. read more

I order a burger plain and a drink. It used to be a 50/50 that they would get that order wrong but I am happy to say over the years is now more like 60/40 I think the problem is when you place the order they are quick to enter the combo and don't go back to change it to plain. Although they tell you the order back correctly so you say thank you and move long. But, I have gone from telling them "The screen doesn't show plain" to them telling them at the 1st window that it should be plain. To then the person handing me mean getting annoyed that I wanted a plain and thinking I am trying to pull a fast one on them since at first they would not take the food back. read more

I've been a customer at this specific location for the past 3 years, probably stop there 4 - 5 times per week. I don't have high expectations...it IS Sherwood, but I've noticed the service over the past several months has really degraded. I'm now wondering, after my horrific experience this evening (and last as I WILL NEVER SPEND ANOTHER DOLLAR THERE AGAIN!!!!), if perhaps there's been a change of ownership? So we stopped there tonight to get 2 large fountain drinks and 1 small shake. The drive thru as usual, after 9 PM on a week day, was packed. I wasn't surprised when the non-native English speaker who took the order got it wrong, but he seemed to understand the first correction and we waited FOREVER to get to the window to pay and pick up the drinks. We weren't given a total at the time of order, nor did the order come up on the screen. I had $5 prepared as I didn't remember the cost of shakes. Finally it was our turn. The older gentleman at the window said it was $4.57. Gave him $5 cash, he gave back $0.43. We throw our change in the ashtray, which is where it was tossed. We sat. We waited. It was odd. Then quite awhile later he came back and tried to hand us some sundaes. We said that wasn't our order - our drinks were right behind him on the counter. He started to argue. He demanded the $0.43 back so he could ring up our order. Uhmmmm what?!?!?! I said that wouldn't be necessary, just keep the change (we were in fact owed $0.57), give us our drinks (we repeated the order 5 times), and we'll call it good. He literally couldn't understand what we were saying...he just kept demanding the change, telling us the sundaes were our order, arguing that we didn't order drinks, but instead we had asked for fries, refusing to even acknowledge the drinks (our drinks) that were just a few inches behind him. It was MADNESS!!!! After repeating myself numerous times, I started to get louder. He slammed the window closed! That was almost comical...we're talking about 3 really simple little drinks here people. I wasn't leaving without my drinks, so we sat there. Eventually he came back and we started again with the drink order and the fact I wasn't exchanging any more money. FINALLY he started handing us drinks (at first the wrong ones again) and we were able to leave. While I was waiting for him to get the window open again, I made note of the management phone number. I called on my way out of the parking lot and left a message. Not that it will change anything, but honestly I have never had such ridiculous service in any fast food drive thru! I would rather drive into Tigard or Tualatin if I must go to McDonald's out there. It will be very inconvenient, but I just can not tolerate putting someone who does not 1) understand English (I don't care if you can speak English, you just have to be able to take an order) or 2) have any sense of customer service in a drive thru that is known to be crowded. I try to support local business, but I can't support such nonsense. And I'm wondering if in fact this business is not American owned...you're willing to live in this country and take my hard earned money, but not show me the slightest courtesy?!?!? Wow... Be warned people. We're already getting crappy nutrition, the least we can expect is decent service! read more

This McDonald's is great! The kids adore playland!!! And they played Kpop today that made it so much better!!!! #StanLoona read more

McDonald's - Fast Food Near Me - Sherwood, Oregon

This location has the slowest drive thru of any McDonald's I have ever been to. Consistently long wait times (last night around 8-9PM it was a 20 minute wait), and somehow after all that waiting the fries still come out lukewarm. As far as food quality, it's pretty hit or miss. Their sandwich buns are often stale, and on several occasions the biscuits were rock hard and the hashbrowns tasted like stale oil (both obviously sitting around WAY too long). read more

This McDonalds NEVER gets your order right. Not only that, but if you tell them it's wrong they argue with you. It's really quite comical but also REAL annoying. It's not that hard to get nuggets and fries into a bag. Someone please help them. read more

It's a McDonald's so the bar is pretty low. Having said this my orders are wrong maybe 50% or 60% of the time. The drive through service is also always slow with long lines. I recommend going inside and using the machine to place the order yourself as it's quicker and most likely faster. However if you order via the drive through then expect delays and incorrect orders. read more

If i could give this place a lower rating i would, the last two times my mom and i have been here we've been treated so poorly. The first time we ordered a number 1 and chicken nuggets with a medium fry and the guy read our order off before we drove to the window and it was right. Then we get to the window and get our food and we're missing the bigmac meal, my mom told them and they said we didnt order it which we did and then they proceeded to tell us that if we wanted it we had to go through the line again. Like no, i work at a fast food restaurant and you NEVER tell a customer to go through the line again. You add it at the window. Especially when it is very well your mistake. Then the teenage girl named martha literally threw the extra ranch we asked for at my mom. Then this time we ordered two mcgriddles and two hashbrowns and they gave us the wrong order twice and they took forever to get us the right order. Will never be going here again. You guys need to find new staff and new managers. Disrespectful asf and unprofessional asf. It's ridiculous read more

This location has gone down hill over the past few years. The attention to detail when it comes to filling an order properly. Fries, always cold. Cant seem to get a drink order correct. Try to talk to a manager about a problem and they stare at you with a blank look. With so many options in Sherwood for fast food you would think McDonalds would step up their game! read more

Stopped at the McDonald's in Sherwood to pick up an order tonight. Stood at the counter for 5 minutes before anybody behind the counter acknowledged my presence. Curly haired teenage boy with glasses behind the counter, wearing the drive-thru earphone, was obviously chatting with somebody else in the restaurant, telling jokes, and paying no attention to anybody in the restaurant-- if he had been taking orders, he would have been standing at a register making entries, but instead he was just walking around, chatting and laughing. All the restaurant staff were walking around slowly, almost aimlessly, ignoring everybody who walked into the restaurant, and serving only the people in the Drive-Thru. This seems to be endemic of all McDonald's restaurants lately. Stop ignoring the people in the Lobby. This is unacceptable. If I get out of my car and walk into the restaurant, I expect to be served. Is that too damn much to ask? read more

The only reason I continue to go to this location is due to the fact I live so close. Literally almost every experience/interaction I have with this establishment is TERRIBLE. Everything from cold food, missing food and horrible customer service. My 11 year old son walked up to this location today. Fully masked, he just wanted to purchase an ice cream. He and older gentleman stood at the door for about 15 minutes after ringing the bell. Several employees walked past making eye contact and and didn't bother to acknowledge them in any way. I understand if policy has changed with walk ups during Covid. It only takes a moment to let your customers know, or even post something on the door letting them know. I went on to respectfully contact the "manager" Vanessa. I have spoken to her in the past and in true form she was very flippant and rude regarding the issue. Hence the fact nothing changes for the better at this location. Please get it together, please!! read more

I got here at about 11:50pm, 10 minutes before closing. I ordered, went to the window, paid, got most of my food but had to wait about five minutes longer for the Big Mac, I was the last person ordering tonight (12/16). Well, I get home, give everyone their food, and then I go to open my Big Mac, it's assembled purposefully wrong. Some sh*t, added photos of it all misarranged, I mean seriously, the buns were upside-down themselves. Anyway, wtf? Are you upset I ordered so late? Is this how you handle yourself at work? I can't even eat it now thinking about what could have happened to it those extra 5 minutes it took to reach me, since that time was obviously not spent doing your job currently. If the person making it lacks the maturity needed to handle their disappointment and bad feelings about doing their job later than they'd personally hoped (but still within their shift and company open hours), they have no place working for McDonald's. You might say, maybe that's why they're at McDonald's, but I personally believe McDonald's jobs are just like any other in many ways and I respect what the workers do- it's not easy by any stretch of the imagination- and this person clearly isn't prepared to stop being a child in their workplace. Not funny, just a serious show of your childish inability to control yourself. read more

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Don't be scared by the bad reviews from three years ago. We had a great experience! Our order was correct and our food was fresh. When through the drive-thru in 2 minutes. Spencer was more than helpful and swooshed his hair grabbing extra ketchup and napkins. Definitely will return! read more

I placed my order at the drive-through window I also asked them for a courtesy water I pull up to the window to receive my order I asked for my water and they told me that I needed to come inside and get my water or park to the side and will have someone bring it out to you when I was already at the drive-through window and all she had to do was to fill a cup and give me my water after I paid eight dollars then I asked to speak to the manager and he told me the same thing at that point I just said you know what I will be writing a review and I'm leaving I am so disappointed at that McDonald's I will never go back there again we're talking about A cup of courtesy water could it be that difficult I felt like I was not important as a customer at all read more

The fries were dry so dry that I had to eat them but want can't I say the chicken nuggets were good but the fires were dry to dry and soggy too they were old fires because my mom told me that she worked their and told me they don't change the fries there but sometimes they do and the workers their oh man they were talking and talking and didn't do their job and a person was waiting for their order and it took them almost 5 minutes to get their order back in the day they were good and now they just went so bad already never I will order fries their again next time I will buy chicken nuggets. read more