I am giving this McDonalds five stars for the interior and the nicest manager around. She keeps the lines moving, and the food hot. She is definitely on hand. She is out on the floor visible during lunch hour rush. But the main reason we go is the Dinosaur play ground. The interior is epic for children who are fascinated with these creatures. The food is typical McDonalds. It's all about those hot fries, so addicting. #ShermanTx #GraysonCounty read more

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highly recommend not going here. I found a condom in my food in shitty customer service. The person at the window sounded like they were high and they were slurring their words. It's just a bad establishment. I will go there if you wanna get sick. read more

I had a great time eating my food, but besides that waiting on it and the service at your McDonald's was one out of five stars. That's why I'm writing it because if you're gonna work in customer service, you might as well be good at it. Definitely need some improvement the lady in the back that tells people to wait on their food is really rude. I called but they don't answer. Good luck with your visit. read more

Food is good, but the service man, work on it guys, the reason why you're working there is because you need the money, leave the attitude at the door, and come to work with good attitude, I can understand if customers treat y'all at the drive through rough but, not all of us are the same, food don't taste the same when y'all just have a RBF and mad at us for no reason, work on that. Then you'll get good reviews. read more

One on te oma pkwy in sherman texas, ask u to move to a different window to get drink. Also, if u order a hb double meat, they literally wont u deestabd n say they only have chb... lol. They dont understand just take iff cheese, u have to say a chb with no cheese... read more

MCD Due to having my adult special needs son with me, I decided to go inside McDonald's and order. I tried to used the kiosk, since there were people being assisted by an associate. I tried to order a sausage McMuffin with cheese with the meal. That option was not available. I tried three times to look for a meal option, I didn't find one. I went up to the counter to order, the associate took two other orders from people in front of me. When I was helped, he asked "Are you paying for the order from the kiosk?". I said no, I couldn't get the order I wanted. At this point, instead of taking my order and could clearly see I am with a person who has special needs. Stomps over to the kiosk to "teach" me how to use it. Upon using the kiosk, he could not get the order I wanted to show up and had to order each piece individually. He was rude, condescending, and gaslit me on how to use the kiosk. I was not happy, he started to tell me to not get upset, this made me even more upset since he was gaslighting me about the order over and over since I just wanted the order to be taken quickly and this turned into an awful experience. I got upset since the associate was not helping the customer but taking the time to be rude and condescending. I told him to stop gaslighting me, and I would be leaving. As I left, he cussed me out after I walked out the door. This is not acceptable as a business. Sherman MCD on 91 at around 9am Saturday May 24, 2025. read more

It's always less than 5 min from the time I order using the kiosk to the time the food is brought to the table. The food is the basic McDonald's quality but it gets the job done lol. Overall, it gets 5 stars from me due to the awesome kids section and the informational atmosphere regarding dinosaurs! It's is hands down our favorite place to eat and play in all of Denison/Sherman. read more

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And older gentleman wanted service with a person taking his order. The employee refused to take his order saying he was sick and coughing and didn't want to get him sick. If the employee was that sick he should be at home not passing his crap onto everyone else. The older man just left and didn't order. That was a great poor example of customer service. It was horrible. read more

Not a good experience through the drive through. Ordered a small meal and they charged me for the guy behind me. They went to reimburse the charge and ended up charging me twice!!! Had to go back the next day to fox the issue. Aggravating to say the least. They still have the. Eat fries tho. read more

Just ordered breakfast on the mobile app 30 min before they stopped serving breakfast and went to go pick it up and they said they can't serve us and we won't get a refund for 2-3 days. Horrible service and need to fix your store or app. read more

Drive thru takes forever, Then 75% wrong order, I ordered a Cheese Burger and a soda. They gave me 3 Complete meals, 2 Apple pies, I didn't notice until I got home. So That's one thing good about this place. Don't go on the weekends or around 1pm You have been warned. read more

Got in line at 9:40am and I'm still waiting for my food at 10:06am. Now they're saying they forgot about my order and are having to remake it. I see a couple cars that have been waiting as long as me. Employees are very rude. read more

Trash service keep ignoring us when we tried to pay at the cashier. They took about 30 minutes just so we can pay and leave.

Haven't been through this McDonald's in months so thought I'd run through for a quick lunch. Get to the window to pickup food and guy just sticks his arm out to hand me my drink, without a word, even though i said hi. Waiting on my meal and he looks at me and says "next window". No smile, no "do you mind moving to the next window", no expression what so ever. He just reminded me why i dont go there. Very bad customer service read more

It's hard to mess McDonalds food up but this location does it with ease. I had blackened, charred, and old hamburger patties on my burger. Just nasty. I haven't eaten any McDonalds since. read more

McDonald's has very great food but their ice cream machine is always broken they're lying about their ice cream machine I recommend this place if you don't want ice cream read more

To the short Hispanic girl working the middle window today, would put her name if I knew it. It would be nice for you to communicate with the customers instead of handing the drinks & closing the window. We can't read minds, do we go to the next window to get our food or wait. Even ordering from her was like talking to the wall read more

Gave me the wrong order and the girl at the window just blew me off when I asked about it.

they were real disrespectful and they did not get my order, right They were so rude and the drink was nasty and the Frappuccino there was no caramel in it Dirt, the playground had dirt in it after my child started playing after they came down, they were real dirty read more

These poor workers! We frequent this location and the employees are awesome! I'm hoping that this 1 star review will get the franchise owners attention in that they need to put some basic support technology to make the employees more efficient and happier. For crying-out-loud in order to use Apple Pay at this location the employees has to physically take your phone into the store to get close enough for the transaction! RIDICULOUS! HEALTH HAZARD? Increases the spread of God knows what into the store, but the employee shouldn't have to be responsible for expensive phones by touching them in the first place! Owner/Management/Franchisee need to get the technology that allows the employee to extend the device to the customer! McDonald Employees should never touch a customers cell phone for many reasons!! Especially in good service during a Pandemic! Sending my concern to McDonalds Corporate as well. This is ridiculous. I feel sorry for the employees at this location. They are so nice and polite! They are being let down by the people running this place. read more

No counter help, you are forced to use touch screen kiosk. Will never come back to this location.

The muffins have too much sugar.They don't give enough points on the app.The food is edible.

I wish I could give zero stars. "The system is shut down I'm sorry you put in the mobile order" is the worst to conduct business. How do you expect to operate a 24 HR business when when you can't pay. Straight up ridiculous can't believe how bad the service was. read more

Amazing place to eat. Place is always clean, staff are always very friendly. Sindy the manager is amazing at her job. Always keeps the place running super smooth. Never been dissatisfied eating here. Can't wait to come back. Keep up the fantastic work Sindy read more

So today I was going to the my local McDonald's and I made order but I want large fries instead of medium fries so simply asked the guy taking my order but he gave me attitude when I asked . Kinda disappointed read more

Don't order delivery, you won't get half your food. They offered to prep it so I could go pick it up, but I ordered delivery for a reason. Very disappointed. read more

The drive-thru is open 24/7. The college students, including myself, like stopping here when looking for a big meal late night. CONS: -At night the staff only accepts cash. No credit cards, no debit cards. -The place is a little shady sometimes. Have seen homeless people wandering around. read more

This was an excellent location! They are super family friendly. My car broke down in the parking lot and they allowed me and my two kids, seven year old autistic child and 5 year old, to wait for our ride in the lobby even after it was closed. I was able to keep my kids safe and I greatly and deeply appreciate that. Will be back and recommend to others thank you! read more

Ordered food off the app. I chose curbside pickup, and they just never brought me my food. After more than ten minutes of sitting at the curbside pickup spot, I had to go to work, so now I'm just out five dollars. Never going to order here again. read more

I normally don't review McDonald's because they are generally all the same. However, this one was fantastic. Bathrooms were clean and well stocked. Employees were super helpful and chipper. We ordered at the self ordering machine and barely had enough time to turn around and they were handing us our food. The food was fresh and made well. That manager runs his crew well!! read more

I work night shift and I'm always hungry when I get off work. Every time I've come to this location after work I receive bad service. The employees more often than not have poor attitudes and my order is always sloppily made. read more

My company picked up some breakfast sandwiches for everyone. The were pathetic excuses for a sandwich. One piece of burnt bacon on a biscuit. read more

McDonald's - a half eaten doughnut in a wrapper - Fast Food Near Me - Sherman, Texas

The were caught lying about ice cream machine and telling me they don't serve certain combo orders anymore . They never tell you about the deals to save money such as buy one get one, not good customer service overall lazy workers night shift read more

Day shift is delightful, they never get my order wrong, they are always nice, if there is a problem they handle it very well. Night shift, ha! Rude, always getting my orders wrong, a certain manager whom I can't think of their name, an African American male, very tall, EXTRA ATTITUDE, is always distasteful when we visit late at night after leaving work and just want a quick bite at 1 am. Wish the entire staff was as nice and courteous as the day staff! read more

Worst McDonald's. Employees make every excuse so that they don't serce you. Once they told me they dont take card in the drive through. I think I went through drive through and no one answered me through the intercom. read more

Tonight I'm ordering 4 cheese burgers and 2 fries I have to wait 20 the pregnant lady with black shirt (employee) told me that's the car on front on me making mistakes so she ask me to move to front , I'm waiting almost 20 minutes until I get off from my car then they make it . The pregnant lady trying to hiding from me and not even give my recipe! I never have any bed experience in mc Donald before read more

What a great experience. Normally all McDonalds are all the same but the cream rises to the top here. Friendly staff, quick service and probably the best McDonald's fries EVER. A+ read more

Not bad for a quick bite to eat and plenty of room inside including a nice play area for kids. The area looked clean but did not visit the restroom and staff were nice and attentive to my order. I've never visited at night and at times that can draw a whole different crowd but it's well lite outside I've noticed going by. read more

Just went through the drive thru...when asked for my order I said, "may I please have a #4?". The reply (a male's voice) said "No!" Waited a minute for them to laugh or come back to say "kidding", but no reply at all. Sat there for a bit & said "Hello?" & no one came on. Really?? Don't go there folks...just rude! (Disclaimer: this is the very first EVER negative review I've given anyone.) Why was I going to McDonalds anyway?? read more

They have the most rudest ppl on the speaker. But when u get to the window it's a different story. If u get a large order. Pull over and check it immediately. Because they will mess it up every time. I have had it done to me on several occasions. And when I made it clear to the manager. She made it like I was telling a lie. Until I show my receipt. Then I get straight attitude. read more